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Holiday Inn Express Melbourne Southbank, an IHG hotel

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35-47 City Rd, Melbourne, Victoria 3006 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (5)
Room & Suite (32)
Dining (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Melbourne Southbank, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#125 of 170 hotels in Melbourne
Location
Cleanliness
Service
Value
Travellers' Choice
Holiday Inn Express Melbourne Southbank is a newly built 345 room four-star hotel that offers FREE Express Start Breakfast & FREE Wi-Fi. All rooms are fitted with a 49’’ tv with Staycast, individual Wireless Access Point, functional workspace and black out blinds. The property features a 24-hour fitness room, self-service laundry, on-site car parks & has an open plan Great Room lobby with flexible work & social spaces, as well as a Winter Garden Terrace & meeting rooms. This newly built hotel is within the Arts precinct of Melbourne and walking distance to CBD shopping, restaurants, MCG, Rod Laver Arena and Crown Casino Complex.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Paid private parking on-site
Secured parking
Internet
Bar / lounge
Restaurant
Breakfast buffet
Complimentary instant cofffee
Meeting rooms
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese, Italian, Thai
39Reviews0Q+A4Room tips
Traveller rating
  • 17
  • 16
  • 4
  • 1
  • 1
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Popular mentions
A D wrote a review Jul 2021
1 contribution
The management of this hotel are hypocrites when it comes to covid policies. They allow flight crew from red zones to stay, but refused to allow guests from an orange zone to check in, even though there had been no cases in our region for months, and we hadn't been outside our region for almost a month before heading to Melbourne. Not to mention that they wouldn't have even known we had orange border permits if we hadn't told them! As expected, we had negative test results by the morning after we were supposed to check in, but had to find somewhere else to stay. Never booking here again.
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Date of stay: June 2021
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Response from Kate Pooley, Other at Holiday Inn Express Melbourne Southbank, an IHG hotel
Responded 4 Jul 2021
Thank you for taking the time to provide feedback about your experience at Holiday Inn Express Melbourne Southbank. My apologies that the hotel was unable to honor your reservation on this occasion due to the travel restrictions in place. Should you wish to discuss this further, please contact me directly at +61 3 7505 5444 or kate.pooley@proinvesthotels.com. Sincerely, Kate Pooley Hotel Manager
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Russell W wrote a review Jun 2021
Taylors Lakes1 contribution
We had an extremely great stay at the Holiday Inn Express Southbank. Reception, bar and the breakfast team members were all very friendly and helpful. Rooms small but cosy. Location perfect for visits to Southbank restaurants or bars and ideal for the Art centre. Very affordable accommodation with breakfast and carpark. We would definitely recommend this hotel , as the layout is great with the reception, bar/restaurant/breakfast area and terrace all on the 7th floor together, which is a smart sensible design. Thanks for an enjoyable night away.
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Customer Service Representative, General Manager at Holiday Inn Express Melbourne Southbank, an IHG hotel
Responded 26 Jul 2021
Dear 553russellw, Thank you for taking the time to leave such a positive review. It is great to see you enjoyed your stay at Holiday Inn Express. Kind Regards, The Reservations Team
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Vivian wrote a review Jun 2021
Garfield, Australia28 contributions14 helpful votes
Room was great; clean, modern with great views. Check in was seamless. Breakfast was abysmal. I know it's Covid but surely you can do better than this; a cardboard box with a cardboard bowl with a wooden spoon with a kindy play lunch in it. Then one piece of toast, a slurry of egg (couldn't choose how we wanted our eggs,) nice bacon and two small hash browns. This was all delivered by "ONE" poor service staff member!!! He was awesome having to attend to the entire room on his own. One staff member drifted in to play with the television remotes and walked out again. Good management would step up and do whatever was required. We then went and ordered a so called 'barista' made coffee at the bar which was a cup of tepid dish water. The staff member said she'd bring it to our table and then proceeded to plonk them on the bar and yell out for us to collect!!! She then proceeded to 'act busy' at reception.
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Date of stay: June 2021
Rooms
Service
Sleep Quality
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Response from Customer Service Representative, General Manager at Holiday Inn Express Melbourne Southbank, an IHG hotel
Responded 26 Jul 2021
Dear 690vivianp, Thank you for taking the time to review your recent stay at Holiday Inn Express Melbourne Southbank and appreciate your feedback. It is great that you really enjoyed our fantastic new and modern rooms although we were not able to meet your expectation for our free express start breakfast offering. While we try and aim to offer something that meets everyone's expectation we are currently limited in following all Victorian set guidelines to ensure the health and safety of our team and all of our guests. We do apologize for the confusion with the Barista made coffee and that this was not up to your liking as all of our teams are trained to operate this machine. We always encourage our guests to let us know if anything is not up to standard to allow us to rectify an issues while you are still at the hotel and we would have loved to replace the coffee for you to ensure you have a great start to your day. We hope that you will try our hotel for another stay in the future and experience our usual high standard we pride ourselves on delivering for our guests. Until next time! Kind regards, The Reservations Team
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austraveller90 wrote a review May 2021
Brisbane, Australia68 contributions62 helpful votes
Great hotel! Friendly staff, well equipped rooms and a beautiful bar/lobby area. Free basic breakfast included in all stays. The comfiest bed and pillows I’ve had in a hotel in a long, long time! Can’t wait for my next stay
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Date of stay: May 2021
1 Helpful vote
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Response from Customer Service Representative, General Manager at Holiday Inn Express Melbourne Southbank, an IHG hotel
Responded 26 Jul 2021
Hello austraveller90, Thank you so much for your kind review of the Holiday Inn Express Melbourne Southbank. I am glad to hear that you enjoyed a peaceful night away with us. We look forward to welcoming you back again. Kind Regards, The Reservations Team
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Daniel L wrote a review May 2021
Sydney, Australia67 contributions74 helpful votes
Modern recently built hotel, good sized rooms and up-to-date decor. Close walking to the river and its shops, restaurants and amenities. Staff are friendly and helpful, check in and out simple. The breakfast staff were especially friendly. Stayed 5 days, will certainly return
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Date of stay: May 2021
Value
Location
Service
1 Helpful vote
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Response from Customer Service Representative, General Manager at Holiday Inn Express Melbourne Southbank, an IHG hotel
Responded 26 Jul 2021
Dear Daniel L, Thank you for taking the time to review your stay. It is fantastic to see that you enjoyed so many aspects of your time and could make use of our fantastic location and enjoyed so many hotel facilities. We hope to welcome you back soon. Kind regards, The Reservations Team
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PRICE RANGE
USD 92 - USD 149 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaVictoriaMelbourneSouthbank
NUMBER OF ROOMS
345
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Frequently Asked Questions about Holiday Inn Express Melbourne Southbank, an IHG hotel
Which popular attractions are close to Holiday Inn Express Melbourne Southbank, an IHG hotel?
Nearby attractions include Melbourne Urban Adventures (0.5 km), National Gallery of Victoria (0.2 km), and The Australian Ballet (0.08 km).
What are some of the property amenities at Holiday Inn Express Melbourne Southbank, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Holiday Inn Express Melbourne Southbank, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Express Melbourne Southbank, an IHG hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Express Melbourne Southbank, an IHG hotel?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Holiday Inn Express Melbourne Southbank, an IHG hotel?
Conveniently located restaurants include Straits Cafe Melbourne, Metro Burger, and Taxi Kitchen.
Are there opportunities to exercise at Holiday Inn Express Melbourne Southbank, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Is Holiday Inn Express Melbourne Southbank, an IHG hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Melbourne.
Does Holiday Inn Express Melbourne Southbank, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express Melbourne Southbank, an IHG hotel?
The staff speaks multiple languages, including English, Italian, Chinese, and Thai.
Are there any historical sites close to Holiday Inn Express Melbourne Southbank, an IHG hotel?
Many travellers enjoy visiting Old Melbourne Gaol (1.6 km), St. Patrick's Cathedral (1.6 km), and Rippon Lea Estate (7.0 km).