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Citadines on Bourke Melbourne

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131-135 Bourke Street, Melbourne, Victoria 3000 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (906)
Room & Suite (763)
Pool & Beach (46)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 18/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Citadines on Bourke Melbourne
Updated 18/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 168 hotels in Melbourne
Location
Cleanliness
Service
Value
Travellers' Choice
Citadines on Bourke is the epitome of Melbourne; vibrant and modern. Located in the heart of the city, the Apart’hotel is in the perfect location to experience all the world’s most livable city has to offer. Enjoy some retail therapy in the Bourke Street Mall, Melbourne Central and Emporium Melbourne; discover the magic of Melbourne Cricket Ground (MCG) and Rod Laver Arena with the Australian Football league (AFL), cricket, tennis, as well as world-class concerts. Relax and take a culinary journey with Melbourne’s unique dining experiences, all this and more, right on your doorstep. Though if it’s business that brings you to town, Citadines is located close to Parliament House, Collins Street and the SX1 and SX2 buildings, right within the Central Business District. Citadines boasts 380 serviced apartments, each with separate living and dining areas, fully-equipped kitchenettes and modern amenities. At Citadines, you will have the privacy of your own apartment, while enjoying the convenience of a hotel. The property also features a fully-equipped gym, indoor pool, sauna and outdoor sundeck; as well as conference and meeting rooms, business corner and complimentary wireless internet. Citadines Melbourne is also offering pet friendly accommodation. Our pet friendly rooms include a pet bed, food and water bowls as well as a welcome pack and access to our rooftop courtyard. Everything you could need for a getaway with your four-legged friend. The well-being of Citadines on Bourke Melbourne guests, staff and partners is of paramount importance to us. To ensure your safety, we’ve implemented enhanced hygiene and care standards with our Ascott Cares program. Ascott Cares covers 7 commitments such as maintaining high levels of hygiene and cleanliness standards as well as safe social distancing to continue providing a welcoming home away from home for our guests. For greater comfort and reassurance during your stay, round-the-clock health, wellness and security support including telehealth or non-emergency medical consultation, updates on health and security situations within the property vicinity or the destination you are travelling to is available a call away.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Indoor pool
Fitness Centre with Gym / Workout Room
Complimentary instant cofffee
Highchairs available
Airport transportation
Business Centre with Internet Access
Parking
Public wifi
Pool / beach towels
Heated pool
Sauna
Complimentary tea
Vending machine
Conference facilities
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Iron
Private bathrooms
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Electric kettle
Kitchenware
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
2762Reviews63Q+A100Room tips
Traveller rating
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Popular mentions
Bec wrote a review Jun 2021
Melbourne, Australia111 contributions79 helpful votes
We stayed one night In a two bedroom apartment. The apartment was really spacious more like a home and a hotel. The beds were very comfortable and the shower was lovely. The kids loved the pool. The location is excellent it’s right in the heart of the city and everything is so close. The staff were very friendly and welcoming.
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Date of stay: May 2021Trip type: Travelled with family
1 Helpful vote
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Response from Mark Hibberd, General Manager at Citadines on Bourke Melbourne
Responded 29 Jun 2021
Hi BecM_Aus, Thanks so much for sharing your thoughts on TripAdvisor and we're delighted that you enjoyed your stay with us at Citadines. As you say, we certainly are well placed in the centre of Melbourne for our guest to make the most of what the city offers, even in these unusual times. I hope the can look forward to your company again soon and that things will be much more normal by then. Kind regards, Mark Hibberd Assistant Residence Manager
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Hookey1968 wrote a review May 2021
11 contributions16 helpful votes
we stayed for the weekend at CITADINES on BOURKE ST melb cbd , we have stayed previously and once again the stay was very comfortable . the check in process was quick & efficient . the level 20 one bed apartment was super quiet and very spacious . the bedding was excellent ensuring a rested stay .great location not too far out of the once bustling CBD / MALL area . we will stay again for sure
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Mark Hibberd, General Manager at Citadines on Bourke Melbourne
Responded 30 May 2021
Hi Hookey1968, It was a delight to be able to welcome you back to Citadines on Bourke Melbourne and we're pleased to see that you had an enjoyable weekend. Thanks for sharing your thoughts on TripAdvisor and we hope it's not too long after this current lockdown ends before we see you back with us again. Thanks for staying with us. Kind regards Mark Hibberd Assistant Residence Manager
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Aussie Family Adventures wrote a review Apr 2021
Melbourne, Australia496 contributions122 helpful votes
Highly recommend this place! No matter where you go, Citadines is consistent in service, standard and value, and Melbourne is no exception. The service was wonderful, cleanliness of the room was brilliant and the location was perfect!
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Date of stay: March 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Mark Hibberd, General Manager at Citadines on Bourke Melbourne
Responded 8 Apr 2021
Hi MelR237, Thanks for choosing to stay with us at Citadines on Bourke Melbourne and we greatly appreciate you taking the time to share your thoughts on TripAdvisor. We're delighted that you enjoyed your stay at Citadines in Melbourne as much as you have at some of our other properties and we hope we can welcome you back to Melbourne in the not too distant future. Kind regards Mark Hibberd Assistant Residence Manager
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Ye wrote a review Apr 2021
11 contributions13 helpful votes
I stayed in the one-bedroom deluxe apartment. It is located on the 2nd floor. First impression when I walked in was the room is really dark, although it was sunny outside. Carpet was old and the apartment looked dated. The balcony was dirty and dusty with cobwebs all over the windows and doors. The customer service was one of the worst I have ever experienced. We requested for a tax invoice for our stay which the front service staff refused to provide. I would consider this request to be a simple everyday request. The invoice was eventually provided only after I spent more than an hour going back and forth with the staff. It boggles my mind why I was subject to so much hassle to obtain a simple invoice for my stay. I have to mention the staff (Sandy) was condescending and dismissive in his handling of the matter. There was no apology at all for wasting our time and subjected us to the added stress and anxiety over the matter.
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Date of stay: April 2021
Service
Sleep Quality
Room Tip: Ask for a room with better sun light and clean
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1 Helpful vote
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Response from Mark Hibberd, General Manager at Citadines on Bourke Melbourne
Responded 7 Apr 2021
Dear ye_au_2016, Firstly, let me apologise for any service from our staff that was disrespectful or condescending in any way. Regardless of the circumstances, our staff should behave with professionalism and courtesy at all time so my sincere apologies if this was not the case. I do hope that you will see from other reviews online that this incident is not representative of the standards of service that staff at Citadines usually provide. With regard to your Tax Invoice request, I would suggest that this was probably a misunderstanding that could have been handled more appropriately. Very often we are asked by guests to provide a tax invoice for a reservation that has been booked and paid through an online travel agent. In such cases, the tax invoice should be issued by the party receiving payment, which is the online travel agent and not the hotel. As the guest has not paid the hotel directly, legally the hotel cannot issue a tax invoice to the guest as the payment they received has come from the agent, not the guest. It is the same situation as when purchasing a house, for example. You may be purchasing the home from the vendor but you will make payment to an agent and receive an invoice from them, not the actual vendor. If this was the case in your situation, any invoice issued by us is not legally valid, which may have been what our staff member was trying to explain. ye_au_2016, I am most disappointed that your stay with us was not the perfect experience that it should have been. I can only hope that that you will offer us an opportunity in the future to prove to you that our service is as excellent as the majority of guests say it is, and this experience was a lapse that should never have occurred. My apologies once again. Kind regards Mark Hibberd Assistant Residence Manager
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westy54 wrote a review Mar 2021
Sydney, Australia6776 contributions1015 helpful votes
+1
Stayed in a two bedroom apartment for three nights in March. This was the second occasion we had stayed here. Apartment consisted of two small bedrooms (approximately of equal size), two bathrooms and a combined lounge/dining/kitchen. The main bedroom had a king-sized bed (two singles pushed together and was reasonably soft) with small bedside tables either side and wall mounted reading lights. There was also a flat screen TV and a wardrobe that had a safe in it. Unfortunately there was no room to keep our two sided suitcase open so we stored it, with our clothes in it, in the lounge room. There was a reasonably large bathroom just outside of this bedroom with a large vanity (good to store toiletries), a toilet and a bath with the shower in it - pressure was good. The second bedroom also had a king sized bed (which we had requested) and again was two singles pushed together. There was a bed side table on either side with wall mounted reading lights and a wardrobe. The main bathroom was quite large with a good sized vanity and a walk-in shower. The combined lounge/dining/kitchen was furnished with a 2/3 seater lounge, stand alone lamp, a chair, small coffee table and a flat screen TV that sat on a return. The dining area had a table with four chairs and a lamp. The kitchen had a breakfast bar, sink, full sized fridge, dishwasher, toaster, microwave, a hotplate, kettle and enough glasses, plates and cutlery for four people. There was however a dearth of cooking pots/pans/utensils etc if you had been planning to cook. The apartment was very clean and, contrary to what we had been told when we checked in, the apartment was serviced daily. Staff at checkin and checkout were pleasant enough though were often not in sight. As a Covid precaution the exterior doors are locked and you need to buzz reception to answer when first you arrive. After that your room keycard operates the external doors also. We we first arrived we waited outside about 4/5 minutes buzzing regularly until someone eventually let us in. The greatest advantage of this hotel is its central location on Bourke Street in between Russell and Exhibition Streets. It is a short walk to the shops, theatres etc. and there is a major tram stop just outside.
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Date of stay: March 2021
Value
Service
Sleep Quality
3 Helpful votes
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Response from Mark Hibberd, General Manager at Citadines on Bourke Melbourne
Responded 25 Mar 2021
Dear westy54, Thank you for very fair and thorough review of your stay with us at Citadines on Bourke Melbourne. It's great to see that you enjoyed your time with us and we greatly appreciate you taking the time to share your thoughts on TripAdvisor. I'm pleased to see that you were comfortable during your stay and I entirely agree that we are well placed for our guests to make the most of the city. Thankfully we are beginning to see the city coming back to life after some lonely months for those of us who experienced the worst of the lock down. westy54, in fact a couple comments you mentioned in your review relate directly to the effect of the past twelve months in the city. We were fortunate to be able to remain open through 2020 however we, like most hospitality businesses, lost the majority of our staff. Locked doors, vacant desks and delayed responses are a regrettable effect of our staff working alone at times, until we can rebuild our team. My apologies for any inconvenience you faced because of this. Once again, thank you for sharing your thoughts on TripAdvisor and for choosing to stay at Citadines. We look forward to hopefully seeing you again very soon. Kind regards Mark Hibberd Assistant Residence Manager
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PRICE RANGE
USD 73 - USD 156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citadines on bourke melbourne hotel melbourne
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
380
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Frequently Asked Questions about Citadines on Bourke Melbourne
Which popular attractions are close to Citadines on Bourke Melbourne?
Nearby attractions include Depot Adventures (0.4 km), Drinking History Tours (0.4 km), and Block Arcade (0.5 km).
What are some of the property amenities at Citadines on Bourke Melbourne?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Citadines on Bourke Melbourne?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Citadines on Bourke Melbourne?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Citadines on Bourke Melbourne?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Citadines on Bourke Melbourne?
Conveniently located restaurants include Hochi Mama, Straight Outta Saigon, and Il Bacaro Cucina e Bar.
Are there opportunities to exercise at Citadines on Bourke Melbourne?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Citadines on Bourke Melbourne have an airport shuttle?
Yes, Citadines on Bourke Melbourne offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Citadines on Bourke Melbourne?
Yes, dry cleaning and laundry service are offered to guests.
Does Citadines on Bourke Melbourne offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.