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Shadow Play Melbourne by Peppers

308-320 City Rd Southbank, Melbourne, Victoria 3006 Australia
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Traveller (129)
Room & Suite (82)
Dining (36)

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About

#95 of 171 hotels in Melbourne
Location
Cleanliness
Service
Value
If you want stylish accommodation that offers amenities like a heated pool and onsite restaurant and bar, plus convenient services like valet parking and 24 hour reception, this brand new addition to the Melbourne accommodation scene, Shadow Play by Peppers, is perfect for your next getaway. As you would expect from one of Melbourne’s newest hotels, the one and two bedroom apartments offer the latest in modern design. All apartments boast lots of natural light and either city or bayside views through their floor to ceiling windows or from their balconies. Guests can stretch out on queen-size beds while watching FOXTEL or using the in-room WiFi. Unique amenities include a cocktail bar that also offers suit tailoring, and an enclosed garden space on the top floor, complete with a freestanding fireplace and commanding bayside views. An exclusive rooftop entertainment area boasts two private dining rooms, while on Level 9 guests can relax in a lounge and library with adjoining patio. This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Meeting rooms
Paid wifi
Internet
Outdoor pool
Heated pool
Sauna
Restaurant
24-hour security
Baggage storage
Non-smoking hotel
24-hour check-in
Clothes dryer
Dry cleaning
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Room features
Air conditioning
Additional bathroom
Room service
Iron
Kitchenette
Dishwasher
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Modern
Business
Languages Spoken
English
209Reviews1Q+A31Room tips

Reviews
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Lucy787 wrote a review Feb 2024
Melbourne, Australia128 contributions110 helpful votes
no restaurant, no sheer curtains in front bedroom, no light ...dark, no proper maintenance ..a bit dilapidated apartment, no milk - just whitener (how cheap!!), no complimentary biscuits, no tea (!!!!) no etc etc etc...just no Don't bother !!!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 6 days ago
Dear Lucy, Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. I am sorry that your experience did not meet your expectations regarding the room facilities, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mayka S. Assistant Manager Shadow Play by Peppers Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thaddeus R wrote a review Feb 2024
1 contribution
Room was pocky, hallways were recently painted without care or QC (paint rolled over room number), room lighting was very bright, aftermarket Nespresso pods tasted really bad, exhaust fan in bathroom was very noisy and could not be turned off, no sheer curtains in bedroom meant no light with privacy. I could go on but what's the point?
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 2 weeks ago
Hi thaddeusr2024, First of all, thank you for taking the time to write your opinion about your experience at the Shadow Play Melbourne by Peppers. We are very sorry to hear that your stay does not meet your expectation. We strive to provide an excellent experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that we will see you next time for a better experience. Sincerely, Alvita Assistant Manager Shadow Play by Peppers
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John M wrote a review Feb 2024
Toowoomba, Australia32 contributions29 helpful votes
Lovely experience all round. Would stay here again. Quiet rooms with comfortable beds. Access to sauna, steam room & small pool The location in Southbank is good, and the bar is great for a drink. I slept very well in the comfortable bed. View from room is nothing flash.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 3 weeks ago
Dear John, We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers! We are so happy that you both enjoyed everything! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mayka S. Assistant Manager Shadow Play by Peppers Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tanya_Anchors wrote a review Jan 2024
Port Campbell, Australia2 contributions
I was extremely impressed with this hotel. From the moment we entered the lovely fragrance was the first thing I noticed. It’s a little dark on entry but gives off a real moody vibe, that makes you want to stay in and relax. The apartment was very clean and comfortable. Spacious living and rooms. Good location, only a short distance to the tennis by Uber and crown casino is just around the corner for parking. We dined in the restaurant, the food was great and the staff were fantastic. The coffee was lovely in the morning and breakfast looked delicious too., unfortunately I was still full from dinner.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 3 weeks ago
Dear Tanya, We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers! We are so happy that you enjoyed everything! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mayka S. Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dazza wrote a review Jan 2024
2 contributions3 helpful votes
I am a very frequent traveller and i have to stay in lots of hotels. Obviously, quality of facilities and location are vital. Shadow Play Melbourne by Peppers meets those requirements. However, in my experience, what rates them so high for me is the quality and standard of service. It is exceptional. I have stayed there many times now and each time its the same. I am very thankful to the staff and management.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 19 Jan 2024
Dear Dazzman123, We very much appreciate your opinion regarding your stay at the Shadow Play Melbourne by Peppers! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shadow Play by Peppers Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Malcolm Naidoo wrote a review Jan 2024
Melbourne, Australia2 contributions
The hotel is situated in an excellent location. The rooms are clean, well-furnished and comfortable. The staff is friendly, hospitable and always willing to assist. The bar is a fantastic spot to enjoy a drink, with a unique Melbourne vibe. Overall, the hotel provides great value for money.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: A morning swim in the pool is a must as the views of Melbourne in the morning light are not to be...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 19 Jan 2024
Dear Malcolm2981, We very much appreciate your opinion regarding your stay at the Shadow Play Melbourne by Peppers! It is always a pleasure to receive positive feedback. We are happy that you are satisfy with the drink and our friendly staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shadow Play by Peppers
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emma wrote a review Jan 2024
Australia1 contribution
I have never written a review expressing dissatisfaction before but as someone who stays in hotels often this experience has been hard to take off my mind. Hotel offered valet parking and we had requested this only to find out it is for selected sized cars only. Parking in crown next best option which is quite inconvenient if you need to be using car daily with a family. This needs to be stated on your website or at time of booking as we would never have booked on this premis alone. Valet parking is a requirement of where we stay. Dirty bathroom with visible gunk and calcium build up. Broken toilet seat. Cutlery and crockery filthy including hairs in the draws. Kitchen tap so loose it was about to fall off. Sink didn’t drain well. Room service dishes never picked up from room so after 24hrs passed I had to wash them even though someone had been through the room because fresh towels were just dumped on coffee table. Rooms are so tight you can’t get a suitcase to lay down next to the bed and no space in the bathroom to put toiletries. Exhaust fan in bathroom not working. Fridge in cupboard with opposite door swing directions and next to bathroom not in kitchen. Extremely noisy. Bedrooms very hot and stuffy as central air only has a vent in living area not in bedrooms. No blockout curtains in main area so had to close bedroom doors to block out city lights/sound but also blocks cool air. This hotel is the bottom 9 stories of a 40+ story residential building. Residents were throwing stuff off their balcony into the hotel pool area while my kids and I were there. They were lucky to just get out before they would have been hit. Not okay and no care by hotel staff. Misleading about non smoking rooms and meaning balcony as well as we found out after a $200 cleaning charge for what must have been a dot of ash on the balcony. Our child had also been sick just a little bit on the bedding one night and we informed reception in the morning what had happened and we stripped the bed for them etc. felt really bad that they did have to replace bedding but then that afternoon slapped with another cleaning charge. Overall an unpleasant and overpriced 4 nights stay. Heard another guest cancel remainder of booking over issues as well. Hopefully this can help others make more informative choices.
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Parking barely existent around the area so hopefully your car is small enough to valet or you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 3 Jan 2024
Dear Emmarosaia, Thank you for your time writing about your experience at the Shadow Play Melbourne by Peppers. We are very sorry to hear that your experience did not meet your expectations, please allow us to express a sincere apology. Please rest assured that we are taking the appropriate measures to address the issues, especially to give more information about car parking, and pay more attention in cleaning and checking kitchen and bathroom area. We are sorry to hear that you encounter unpleasant experience while enjoying the facility. We hope that your kids still were still enjoying the time at the pool and get well very soon. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please contact us directly if you wish to speak more about your experience. We are looking forward for another chance to have you stay with us with more pleasant experience. Best regards, Shadow Play by Peppers
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Toddys91 wrote a review Dec 2023
Melbourne, Australia321 contributions133 helpful votes
Great apartment hotel, exceptionally clean, difficult to find if you don’t know the area. Staff most helpful, great location especially if you are attending the crown casino or events there. Parking is staked and very expensive so best to park at the crown carpark. Restaurant on site with other options close by.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Park at casino carpark it’s much cheaper
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 20 Dec 2023
Dear Toddy, We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shadow Play by Peppers Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kelli L wrote a review Dec 2023
Canberra, Australia290 contributions54 helpful votes
This hotel is a long way from my favourite in Melbourne. It is dark in entry, possibly due to the shadowplay name, but it feels gloomy, including in the lift lobby. Check in was ok. Requested late checkout and given an extra hour - not terribly helpful and would have expected a little more as a gold Accor member. Was also told that if I lost my access card I would have to pay $50 - never been told this at any hotel before. Breakfast doesn’t start until 7, a little late for a city hotel on a weekday. This was too late to make an early business appointment. Also the breakfast is by order, apart from a light continental section. The granola was delicious though. The room was very clean and spacious. The pillows were a little soft though. The shower is also very tight and poorly designed. The reception staff in the morning were very helpful with storing baggage. Overall an OK hotel, but there are better Accor choices in Melbourne.
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Date of stay: December 2023Trip type: Travelled with friends
Room Tip: Be aware breakfast does not start until 7 and is not quick.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 14 Dec 2023
Dear 247kellil, Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please do not hesitate to contact us via email or phone call if you wish to discuss more about your experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shadow Play by Peppers
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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timothy m wrote a review Dec 2023
Bristol, United Kingdom10 contributions1 helpful vote
V poor signage, difficult to find the entrance. Then you walk up a gloomy ramp hoping you are in a hotel not a dive. Reception was v poor. Room was ok, but also v gloomy and v few powerpoints. Wifi was ok. Location isn't good if you want the main part of Melbourne city.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 15 Dec 2023
Hi Janem44, Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Shadow Play by Peppers
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$233 - AU$346 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaVictoriaMelbourneSouthbank
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SHADOW PLAY MELBOURNE BY PEPPERS (AU$233): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Shadow Play Melbourne by Peppers
Which popular attractions are close to Shadow Play Melbourne by Peppers?
Nearby attractions include Crown Casino (0.2 km), Red Herring Escape Rooms (0.3 km), and Playtime Crown (0.3 km).
What are some of the property amenities at Shadow Play Melbourne by Peppers?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shadow Play Melbourne by Peppers?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Shadow Play Melbourne by Peppers?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Shadow Play Melbourne by Peppers?
Yes, parking is available to guests.
What are some restaurants close to Shadow Play Melbourne by Peppers?
Conveniently located restaurants include St Ali Coffee Roasters, Mr. Hive, and Shakahari too.
Are there opportunities to exercise at Shadow Play Melbourne by Peppers?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Shadow Play Melbourne by Peppers located near the city centre?
Yes, it is 0.9 km away from the centre of Melbourne.
Are any cleaning services offered at Shadow Play Melbourne by Peppers?
Yes, dry cleaning and a clothes dryer are offered to guests.
Does Shadow Play Melbourne by Peppers offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Shadow Play Melbourne by Peppers?
Many travellers enjoy visiting Old Melbourne Gaol (2.3 km), St. Patrick's Cathedral (2.5 km), and Parliament House of Victoria (2.2 km).