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Shadow Play Melbourne by Peppers
308-320 City Rd Southbank, Melbourne, Victoria 3006 Australia
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Avg. AU$319 /night, 2/15 - 2/16
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About
#99 of 179 hotels in Melbourne
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
If you want stylish accommodation that offers amenities like a heated pool and onsite restaurant and bar, plus convenient services like valet parking and 24 hour reception, this brand new addition to the Melbourne accommodation scene, Shadow Play by Peppers, is perfect for your next getaway. As you would expect from one of Melbourne’s newest hotels, the one and two bedroom apartments offer the latest in modern design. All apartments boast lots of natural light and either city or bayside views through their floor to ceiling windows or from their balconies. Guests can stretch out on queen-size beds while watching FOXTEL or using the in-room WiFi. Unique amenities include a cocktail bar that also offers suit tailoring, and an enclosed garden space on the top floor, complete with a freestanding fireplace and commanding bayside views. An exclusive rooftop entertainment area boasts two private dining rooms, while on Level 9 guests can relax in a lounge and library with adjoining patio. This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Taxi service
Business Centre with Internet Access
Meeting rooms
Paid wifi
Internet
Sauna
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Complimentary Instant Coffee
24-hour security
Baggage storage
Non-smoking hotel
24-hour check-in
Clothes dryer
Dry cleaning
Laundry service
Room features
Air conditioning
Additional bathroom
Room service
Safe
Iron
Kitchenette
Dishwasher
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Romantic
Charming
Languages Spoken
English
Location
308-320 City Rd Southbank, Melbourne, Victoria 3006 Australia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 94 out of 100
94
120 Restaurants
within 0.5 kilometers
Reviews
4.0
237 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Shadow Play Melbourne by Peppers stands out for its prime location in Southbank, which guests appreciate for both business and leisure activities, including proximity to Crown Casino. The rooms are generally well-regarded for their comfort and range of amenities, though there have been mentions of cleanliness issues and occasional maintenance problems. While opinions on value vary, the hotel's atmosphere receives accolades for its inviting and cool ambiance.
Cleanliness is a strong suit, with numerous travelers complimenting the spotless environment. Service at the hotel is often commended, but some guests have encountered inconsistency.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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Detailed Reviews


Spacious rooms for two, with a clean setup and professional service. Housekeeping was spectacular and reception staff was very helpful, especially in assisting me with external deliveries to the hotel. Hotel location was also convenient for work purposes.
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Date of stay: August 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 4 Oct 2024
Hi Peter, First of all we would like to thank you for taking your time to write about your recent experience staying at Shadow Play by Peppers. We are delighted to hear that you enjoy overall stay. We will share your feedback to our housekeeping team and reception, which will serve as motivation for them to keep striving for excellent service. We are looking forward for your next visit, hopefully will be as pleasant as the current one. Best regards, Sahil Bhatia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed three nights at this hotel with a Luxury Escapes package. Our two bedroom one bathroom appartment was very nice. Quite a good size and very comfortable. It was very modern beds were very comfortable. We had laundry facilities which we used the tiled areas had underfloor heating which was a nice touch. The expresso machine was also a nice touch which I used each morning. We also had breakfast included in our package and that was very nice each morning. We had dinner at the restaurant as well which was nice but only a small menu. The hotel is in a good position not far from southbank and has public transport close by.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 17 Dec 2023
Dear Paula, We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shadow Play by Peppers
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
This hotel is a long way from my favourite in Melbourne. It is dark in entry, possibly due to the shadowplay name, but it feels gloomy, including in the lift lobby.
Check in was ok. Requested late checkout and given an extra hour - not terribly helpful and would have expected a little more as a gold Accor member. Was also told that if I lost my access card I would have to pay $50 - never been told this at any hotel before.
Breakfast doesn’t start until 7, a little late for a city hotel on a weekday. This was too late to make an early business appointment. Also the breakfast is by order, apart from a light continental section. The granola was delicious though.
The room was very clean and spacious. The pillows were a little soft though. The shower is also very tight and poorly designed.
The reception staff in the morning were very helpful with storing baggage.
Overall an OK hotel, but there are better Accor choices in Melbourne.
Check in was ok. Requested late checkout and given an extra hour - not terribly helpful and would have expected a little more as a gold Accor member. Was also told that if I lost my access card I would have to pay $50 - never been told this at any hotel before.
Breakfast doesn’t start until 7, a little late for a city hotel on a weekday. This was too late to make an early business appointment. Also the breakfast is by order, apart from a light continental section. The granola was delicious though.
The room was very clean and spacious. The pillows were a little soft though. The shower is also very tight and poorly designed.
The reception staff in the morning were very helpful with storing baggage.
Overall an OK hotel, but there are better Accor choices in Melbourne.
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Date of stay: December 2023Trip type: Travelled with friends
Room Tip:Â Be aware breakfast does not start until 7 and is not quick.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 14 Dec 2023
Dear 247kellil, Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please do not hesitate to contact us via email or phone call if you wish to discuss more about your experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shadow Play by Peppers
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was the worst check-in experience ever.
My daughter-in-law felt judged. Her husband, my son, booked with his card. Alvita and Melody were so not helpful. We can't book you in because the card holder isn't here. Ok then, use my card. Melody said we can't accept your card. You have to pay cash with a 4 hundred bond total cost of $2700 est for 7 nights. Two children in tow 11 & 10 years old. So they made it so hard to resolve a solution. When I rang and spoke with Melody, we came up with a solution for her to pay one night's accommodation in cash with the bond totalling $715. I was flying in around 12 pm. the next day, and I will finalise the bill, ok? The two girls didn't have the respect to go over and mention to my daughter inlaw that we have a solution. They have no empathy and shouldn't be in front of the house. Rude Rude girls. I personally will tell as many people as I can shame on your staff Peppers I can't believe Accor have you as a provider for accommodation. Just a mention to Melody do you know now what is a late check out for a loyal Accor member you rude lady.
My daughter-in-law felt judged. Her husband, my son, booked with his card. Alvita and Melody were so not helpful. We can't book you in because the card holder isn't here. Ok then, use my card. Melody said we can't accept your card. You have to pay cash with a 4 hundred bond total cost of $2700 est for 7 nights. Two children in tow 11 & 10 years old. So they made it so hard to resolve a solution. When I rang and spoke with Melody, we came up with a solution for her to pay one night's accommodation in cash with the bond totalling $715. I was flying in around 12 pm. the next day, and I will finalise the bill, ok? The two girls didn't have the respect to go over and mention to my daughter inlaw that we have a solution. They have no empathy and shouldn't be in front of the house. Rude Rude girls. I personally will tell as many people as I can shame on your staff Peppers I can't believe Accor have you as a provider for accommodation. Just a mention to Melody do you know now what is a late check out for a loyal Accor member you rude lady.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 29 Nov 2023
Dear Brad, Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your feedback has been passed onto our Senior Manager who will be in touch with you shortly. Sincerely, Shadow play Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was so lovely to finally return to one of our favorite cities after 2 years of being kept away with Covid! We spent 3 nights on a Luxury Escape deal, which made the stay great in terms of value for money. Overall the property is very clean, our 2 bedroom apartment was spotless and cleaned everyday, however they are incredibly tiny and as a family of four it was a tight squeeze. Location was perfect with the Crown just around the corner, DFO a short walk away and a tram stop to take you straight in to Bourke Street and the city if you didn't feel like walking. Staff were also very pleasant and accommodating. Whilst it does have a swimming pool, due to its size it was impossible to use during our stay, there are plenty of backyard swimming pools and spas bigger then this one and by the time you had 2-4 people in the pool it was packed! Our only real negative about our stay was the breakfasts which were included as part of our package. They were very ordinary, with very little selection and the quality of the food was average and often inedible, in fact on the last morning we chose not to have our breakfast in the hotel and went elsewhere.
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Date of stay: January 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 5 Oct 2024
Hi Kyle , First of all we would like to thank you for taking your time to write about your recent experience staying at Shadow Play by Peppers. We are delighted to hear that you enjoy the interior and rooms and all of the room features. We are looking forward for your next visit, hopefully will be as pleasant as the current one. Best regards, Sahil Bhatia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As an Accor Silver member I have what I consider some expectations however this place and its staff are unable to meet them. Booked, prepaid and arrived at the accommodation. Promoted as a mix of valet and self parking. We chose and nominated the valet option. Arrived to be told they wouldn’t Valet park our ford ranger. It’s too big! No options or effort just tough sh1t. We left and contacted Accor and wham, get a phone call all apologetic and we can fix that! Ok alls forgiven, arrive upstairs at reception to a far more welcoming staff member who’d clearly been instructed to look after us! All forgiven and we move forward. Part of our package is complimentary drinks. Off to the bar and nope bars closed and no drinks. Strike 2!!! While both of these things are inconveniences the room smells, has mould in the shower and broken fixtures. Spending money on memberships and good money on accomodation is wasted. Customer service is a thing of the past post Covid. These days we get to pay for one thing and not have it delivered. Won’t be back, we don’t rate it at all! Hope others have better experiences here and this is just a one off but I doubt it!
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Date of stay: June 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 15 July 2024
Dear Shane R, Thank you for taking the time to share your feedback about your recent stay at Shadow Play by Peppers. We sincerely apologise for the inconveniences and disappointments you encountered during your visit. We regret that the valet parking service did not meet your expectations and for any miscommunication that occurred, also the condition of your room and the closure of the bar. Your comments have been shared with our housekeeping, maintenance and management teams to ensure these matters are promptly resolved. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your loyalty as an Accor Silver member and are committed to improving our services, and it is our hope that we will see you again on your next trip with a better experience. Sincerely, Sahil Bhatia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a 2 bedroom apartment through Luxury escapes for a family holiday to Melbourne. Checking in was a problem, despite looking at our drivers license we were given the wrong room. We walked in to find a lovely bottle of wine and a hand written card to a different person ( obviously a retuning guest) so we had go downstairs to sort out the mix up. The staff had trouble finding our booking, due to Covid our booking was changed several times, and the latest booking had not been updated, luckily I had a paper copy of my booking otherwise I am not sure what would of happened. This took a while to sort out causing a great deal of anxiety to me and my family, and spoiled our experience at the hotel.
Once we finally made it to our room, we found a clean well appointed apartment, with 2 modern bathrooms and 2 bedrooms. The main bedroom was compact, we had to move the bed and side tables to open the wardrobe, but the bed was comfortable. There was a TV in each bedroom as well as the main living room, an added bonus.
The apartment had everything we needed, including a washer, dryer and dishwasher.
We had breakfast each morning at Edwins. The menu was limited, but the food was plentiful and delicious. The staff were friendly, professional and catered for special dietary needs.
The hotel itself is located just behind the casino, which gave us easy access to Southbank. It is walking distance to the free tram line which made exploring Melbourne so easy.
I would definitely recommend this hotel.
Once we finally made it to our room, we found a clean well appointed apartment, with 2 modern bathrooms and 2 bedrooms. The main bedroom was compact, we had to move the bed and side tables to open the wardrobe, but the bed was comfortable. There was a TV in each bedroom as well as the main living room, an added bonus.
The apartment had everything we needed, including a washer, dryer and dishwasher.
We had breakfast each morning at Edwins. The menu was limited, but the food was plentiful and delicious. The staff were friendly, professional and catered for special dietary needs.
The hotel itself is located just behind the casino, which gave us easy access to Southbank. It is walking distance to the free tram line which made exploring Melbourne so easy.
I would definitely recommend this hotel.
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Date of stay: January 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 5 Oct 2024
Hi Jane T , First of all we would like to thank you for taking your time to write about your recent experience staying at Shadow Play by Peppers. We are delighted to hear that you enjoy the interior and rooms and all of the room features. We are looking forward for your next visit, hopefully will be as pleasant as the current one. Best regards, Sahil Bhatia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 3 nights on business and everything is really positive with the exception of 1 thing that I,ll get to.
ShadowPlay is well located in the city, right next to Crown Casino, transport everywhere and easy walking to everything. A large Woolworth supermarket directly across the road for convenience.
The 1 bed apartment was superb, very comfy bed, great furniture, coffee etc, water pressure and amenities all super.
On level 9 there’s a really well equipped gym that I used as well as a pool and relaxation room and library, all very peaceful and well done.
Staff were so very helpful and attentive at all times.
What was the one thing that irked me….the menu for breakfast was so wierd, Pumpkin Porridge really ! Keep it simple you guys, most people just want bacon and eggs or omelettes or similar and I had to order off the kids menu for bacon and eggs. This is just a small gripe and only my view but a simpler breakfast menu would make what is already a great place, a really super place.
Having said that, will be back again, but next time will eat breakfast in a cafe !
Thanks for a great stay you guys.
ShadowPlay is well located in the city, right next to Crown Casino, transport everywhere and easy walking to everything. A large Woolworth supermarket directly across the road for convenience.
The 1 bed apartment was superb, very comfy bed, great furniture, coffee etc, water pressure and amenities all super.
On level 9 there’s a really well equipped gym that I used as well as a pool and relaxation room and library, all very peaceful and well done.
Staff were so very helpful and attentive at all times.
What was the one thing that irked me….the menu for breakfast was so wierd, Pumpkin Porridge really ! Keep it simple you guys, most people just want bacon and eggs or omelettes or similar and I had to order off the kids menu for bacon and eggs. This is just a small gripe and only my view but a simpler breakfast menu would make what is already a great place, a really super place.
Having said that, will be back again, but next time will eat breakfast in a cafe !
Thanks for a great stay you guys.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 23 Aug 2022
Dear Guest, Thank you for your review! We are glad that you enjoyed your stay and our convenient location. I will send your feedback to our team at the restaurant. We appreciate your feedback and look forward to your return. Firas Front Desk Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for the first time recently. The tram stop outside is very handy otherwise it would be a slightly difficult venue to access. I liked the fit out and up to date almost fresh facility. I did dine in the Edwin restaurant and I liked the meal and service. The rooms are designed small though, almost cramped as many of today's Sebel & Peppers type apartments are
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Date of stay: January 2023Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 28 Jan 2023
Dear Guest, Thank you for your Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your feedback and look forward to your return. Firas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful staff and a beautifully presented hotel. The dark interior of the lobby sets a really cool vibe. Rooms are compact in areas but well formed with everything you could need in a small apartment. Quiet and dark in the morning thanks to good curtains so slept well. Looking forward to staying again soon
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Date of stay: July 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shadow Play, Guest Services / Front Office at Shadow Play Melbourne by Peppers
Responded 4 Oct 2024
Hi Kim T, First of all we would like to thank you for taking your time to write about your recent experience staying at Shadow Play by Peppers. We are delighted to hear that you enjoy the interior and rooms and all of the room features. We are looking forward for your next visit, hopefully will be as pleasant as the current one. Best regards, Sahil Bhatia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Braeden & Patrick asked a question Sept 2020
Southern Highlands, Australia70 contributions32 helpful votesHow much is the buffet breakfast? Thanks
Good Morning Jett,
With COVID we have had a little hibernation and are looking to re-enter the market in January 2021. Our breakfast will be a reimagined a la carte offering aligned with the quintessential Melbourne cafe experience.
Hope to see you then
"Valet parking only - $50 a day, stop at where you see a sign for a bar/restaurant 'EDWIN', thats the entrance. "Read full review
"Great location if going to the trade centre and access to Southern Cross train station. "Read full review
"Book parking in advance as it’s limited. We paid 60 and it was parked for us. Restaurant is not open every night. Tuesday to sat"Read full review
…
PRICE RANGE
AU$222 - AU$355 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaVictoriaMelbourneSouthbank
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Shadow Play Melbourne by Peppers
Which popular attractions are close to Shadow Play Melbourne by Peppers?
Nearby attractions include Crown Casino (0.4 km), Red Herring Escape Rooms (0.3 km), and Playtime Crown (0.3 km).
What are some of the property amenities at Shadow Play Melbourne by Peppers?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shadow Play Melbourne by Peppers?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Shadow Play Melbourne by Peppers?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Shadow Play Melbourne by Peppers?
Yes, parking is available to guests.
What are some restaurants close to Shadow Play Melbourne by Peppers?
Conveniently located restaurants include St Ali Coffee Roasters, Mr. Hive, and Shakahari too.
Are there opportunities to exercise at Shadow Play Melbourne by Peppers?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Shadow Play Melbourne by Peppers located near the city centre?
Yes, it is 0.9 km away from the centre of Melbourne.
Are any cleaning services offered at Shadow Play Melbourne by Peppers?
Yes, dry cleaning and laundry service are offered to guests.
Does Shadow Play Melbourne by Peppers offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Shadow Play Melbourne by Peppers?
Many travellers enjoy visiting St. Patrick's Cathedral (2.5 km), Parliament House of Victoria (2.2 km), and The Johnston Collection (2.6 km).