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Pan Pacific Melbourne

2 Convention Centre Place South Wharf, Melbourne, Victoria 3006 Australia
Traveller (2120)
Room & Suite (576)
Videos (2)
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About

#32 of 171 hotels in Melbourne
Location
Cleanliness
Service
Value
Travellers' Choice
Pan Pacific Melbourne is one of the city’s finest luxury hotels, with 396 spacious guest rooms and suites, featuring spectacular views of the city skyline, Yarra River or Port Phillip Bay. All rooms and suites boast deep soaking bathtubs and separate shower, floor-to-ceiling windows and comfortable king size beds. Situated in a prime city location in South Wharf – a vibrant riverside precinct – with many unique restaurants and bars on the hotel’s doorstep. Indulging in retail therapy is always an option with Direct Factory Outlet (DFO) South Wharf right next door, where you’ll find world-class brands up to 70% off. Plus, Melbourne’s most famous attractions and landmarks are within easy walking distance, or the city centre is a tram or boat ride away. Guests can enjoy complimentary high-speed Wi-Fi and access to the 24-hour fitness centre. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include luxury in-room amenities including Balmain toiletries, Dyson Hairdryer*, bathrobes and slippers. Book a Pacific Club room and enjoy exclusive access to the Pacific Club Lounge, one of the finest clubs in Melbourne. You’ll savour complimentary daily breakfast, pre-dinner drinks and canapés, all-day refreshments and spectacular views of the city that will make an unforgettable experience. Explore dining options at Dock 37 Bar and Kitchen located on the ground floor of the hotel, which features daily Dinner service and weekend-long High Tea.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Boating
Babysitting
Children's television networks
Paid private parking nearby
Wifi
Paid internet
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Snack bar
Wine / champagne
Canoeing offsite
Walking tours
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, French, Russian, Spanish and 22 more
Hotel links
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4899Reviews49Q+A100Room tips

Reviews
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Traveller rating
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Rafi P wrote a review Today
1 contribution
Whilst the hotel is well located, the smiling staff are poorly trained and lack insight on the provision of the sort of service you would expect from a 5* hotel. From house keeping that can't be bothered to clean a room or make a bed to management who frankly seem just out of their depth.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Robyn R wrote a review Jan 2024
London, United Kingdom6 contributions
Hotel's Favourite
Highly recommend this hotel. We had a really large room with an amazing view of the waterfront and city. The bathroom included a bath (and separate shower) and complementary bath salts. The breakfast buffet was brilliant. It included all the usuals with extra special mentions for the amazing ‘make-your-own’ juicer (pick the fruit and veg to add to your drink) and an orange juice machine (watch the fresh oranges get squeezed into your glass). The hotel provided lots of options for dietary requirements (e.g. gluten-free or milk alternatives). The location is ideal, peaceful yet close to restaurants, the waterside, shopping etc. Fantastic!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christine Yamamoto, Other at Pan Pacific Melbourne
Responded 4 weeks ago
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CarolynAnneMac wrote a review Yesterday
Rarotonga, Cook Islands37 contributions38 helpful votes
+1
All staff made greetings and were attentive and present. We had a queen bed and king single bed which were all comfortable and sheets were soft. Maintenance took the door closer off so that I could get my mobility scooter in and out without scraping the walls. One of the best things was the noise cancelling and light cancelling blind that closed and made the room completely black and silent. This was greatly appreciated.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Stargazer wrote a review 1 Mar
3 contributions
The hotel is situated right on the river at South Wharf so it was disappointing our Luxury Escape room gave us a view of the freeway. The room itself was spacious and the beds were very comfortable. The most disappointing aspect was the housekeeping. The room didn't have enough face washers when we initially arrived and on the second day we had no towels, bath mat or face washers!! Also the hair conditioner bottle was empty and never refilled despite a request. not what you expect from a 5 star hotel. The breakfast buffet was good and barista coffee provided at no extra charge. We had dinner one night at Dock 37 restaurant which was excellent. Good menu and very reasonably priced
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Depending what you want to visit in the Melbourne it is quite a long way from places like the Art...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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mikec105 wrote a review Feb 2024
Perth, Australia53 contributions8 helpful votes
thank you to Hilton staff for amazing stay my room was excellent front desk and staff were very nice and. very kind concierge as well will def come back to stay again and such it was very good hotel in cbd and close to everything cant wait to come back
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Debturn wrote a review Feb 2024
Warrnambool, Australia2 contributions
Had a fantastic 2 night stay at Pan Pacific Melbourne via a deal from Luxury Escapes. Room was well set out and we had a magnificent view of the Yarra River. We chose to use our $25 dining credit on a beautiful meal at Dock 37 Bar & Kitchen and lunch the following day at Cafe Orr. Breakfast, which was included in our package was a buffet style, we found to be a little underwhelming as most hot dishes were lukewarm. All in all we thoroughly enjoyed our stay and would not hesitate to purchase again.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Candy R wrote a review Feb 2024
Australia2 contributions
This hotel has a great environment with respectful employees. I had a great time with these people. You are all doing a great job. Your food is delicious and reasonably priced. The room service is excellent and the staff are knowledgeable about their duties.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christine Yamamoto, Other at Pan Pacific Melbourne
Responded 1 week ago
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nicole G wrote a review Feb 2024
1 contribution
We went to the Pan Pacific for a high tea to celebrate my sisters birthday. The food was lovely, but it was the service that impressed us the most! One of our party has multiple food intolerances and the chef made a completely separate high tea for him. Our waitress, Jennifer went above and beyond! I had my two young daughters with us and she was just divine with them! It was an absolute pleasure to work with her! Thank you for a wonderful experience.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christine Yamamoto, Other at Pan Pacific Melbourne
Responded 2 weeks ago
Dear Nicole, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Jennifer. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rosemaryallister wrote a review Feb 2024
Belfast, United Kingdom42 contributions17 helpful votes
Lovely five days at the Pan Pacific in Melbourne. Great location and the Club deal was great. Staff excellent and a wonderful experience. Would highly recommend. Gym good and breakfast fab. We really enjoyed our time in the hotel. Close to bars and restaurants as well as trams.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christine Yamamoto, Other at Pan Pacific Melbourne
Responded 2 weeks ago
Dear Rosemary, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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J R wrote a review Feb 2024
1 contribution
We always love our stay at Pan Pacific...the service is excellent, the staff are so welcoming and the amenities are brilliant! We enjoy the king club rooms as the club hours with complimentary drinks and food is always worth it. The rooms are fresh and comfortable. We don't stay anywhere else when we come to Melbourne.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Christine Yamamoto, Other at Pan Pacific Melbourne
Responded 3 weeks ago
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$238 - AU$402 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton melbourne south wharf hotel melbourne
LOCATION
AustraliaVictoriaMelbourne
NUMBER OF ROOMS
396
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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PAN PACIFIC MELBOURNE (AU$238): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Pan Pacific Melbourne
Which popular attractions are close to Pan Pacific Melbourne?
Nearby attractions include THE LUME Melbourne (0.1 km), DFO South Wharf (0.2 km), and Polly Woodside - Melbourne's Tall Ship Story (0.2 km).
What are some of the property amenities at Pan Pacific Melbourne?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Pan Pacific Melbourne?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Melbourne?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pan Pacific Melbourne?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Pan Pacific Melbourne?
Conveniently located restaurants include BangPop, Byblos Bar & Restaurant, and The Boatbuilders Yard.
Are there opportunities to exercise at Pan Pacific Melbourne?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Does Pan Pacific Melbourne have airport transportation?
Yes, Pan Pacific Melbourne offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Pan Pacific Melbourne located near the city centre?
Yes, it is 0.9 km away from the centre of Melbourne.
Are any cleaning services offered at Pan Pacific Melbourne?
Yes, dry cleaning and laundry service are offered to guests.
Does Pan Pacific Melbourne offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.