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Novotel Melbourne South Wharf

7 Convention Centre Place South Wharf, Melbourne, Victoria 3006 Australia
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Traveller (310)
Room & Suite (125)
Videos (1)
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About

#29 of 172 hotels in Melbourne
Location
Cleanliness
Service
Value
Travellers' Choice
Discover South Wharf, Melbourne’s new playground to meet, dine, shop and stay. The newly built four star Novotel Melbourne South Wharf stands proudly in one of Melbourne’s oldest locations, the historic South Wharf promenade. In contrast to the maritime docks and cargo sheds, is the contemporary architecture of Melbourne’s newest buildings and attractions. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere’s largest meeting space and the DFO South Wharf with 180 premium retail outlet stores on offer. The shimmering gold hotel tower spans 26 levels and boasts 347 accommodation rooms and suites, with views across the city skyline or towards Port Philip Bay. All rooms and suites feature modern and thoughtfully designed bathrooms with walk-in showers and back-lit mirrors. Hotel guests enjoy access to a 24 hour fitness center with the latest cardio and weight training equipment on offer.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Taxi service
Business Centre with Internet Access
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Conference facilities
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Shops
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Business
Green
Languages Spoken
English
483Reviews11Q+A54Room tips

Reviews
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djh1 wrote a review 6 Apr
Melbourne, Australia14355 contributions388 helpful votes
We just spent a night at the Novotel South Wharf and this was the third time we have stayed there. We were very happy with the service, I called during the week to request an extra chair in our room, and on check in they had that request and facilitated it immediately. We were also upgraded from a basic Queen to a King room which was nice. The room was exactly as described, had a reasonable view, an extremely comfortable bed and pillows and all the usual Novotel facilities. At around 6pm as we were about to start getting ready for dinner, there was an emergency announcement that we had to evacuate and to following the emergency directions. This is fine, but there were no directions whatsoever. My husband and myself, along with three others from another room walked down the stairs from the 20th to the 5th floor. We did not see or hear anyone else along the way. The emergency announcements continued on some floors as we passed but not all. When we finally reached the 5th floor where reception is located, we were greeted by a gentleman who stated that they thought it was a false alarm, but the fire brigade would check to make sure. The fire brigade strangely went up in the lift, which I always thought were turned off during emergencies. We were told that we had to wait on the 5th floor for the all-clear. We waited for a considerable time whilst other people came and went, all going up and down the lifts. New guests were checking in and going up the lifts too. After some time, I went to the reception desk, to be told they had no idea what was going on and we could go back to our rooms. We found the entire experience extremely disorganised and if there actually had been an emergency, very frightening as no one seemed to know what to do. I do think that Novotel need to do a lot more staff training in this area. Breakfast on Sunday morning was also very disorganised. We had to pay a 10% weekend surcharge which hadn’t been mentioned before, yet they were extremely lacking in staff. The staff that were there though were excellent and worked very hard indeed. The food itself was very good, but again due to the lack of staff, lots had run out and there were long waits for them to be refilled. I don’t think I would stay again unfortunately until they sort out their staff training issues and possibly hire more people.
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Date of stay: April 2024
Value
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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phebianMelbourne wrote a review Aug 2023
Eaglemont, Australia868 contributions116 helpful votes
Hotel's Favourite
Enjoyed our stay. Staff are friendly and helpful. View over Melbourne from the upper floors is fantastic, Very comfortable beds. Dined in their restaurant and was impressed by the selection of chioces. Prices very reasonable. Very close to Lume (visit recommended), the DFO (didn't visit), the Casino, and the Arts Centre. Had a very restful two days - was lazy enough to order room service for breakfast! We definately intend to return.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Angelina B wrote a review Mar 2024
Los Angeles, California55 contributions51 helpful votes
This hotel was very convenient for our needs. The staff was friendly and helpful. Front desk is open 24/7. Thank you Novotel Hotel staff and others that helped us. The room was clean and comfortable. The bathroom was excellent. By the way, check in is on level 5
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: South Whatf DFO was right in front of the hotel. So was the Convention and Exhibition Centre.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Novotel Melbourne South Wharf
Responded 4 weeks ago
Dear Guest, Thank you for reviewing your recent stay at our hotel. We're delighted to hear that our staff made a positive impression and that our 24/7 front desk service contributed to your pleasant stay. It's also wonderful to know you found your room to be clean and comfortable, reflecting our commitment to the highest standards of hygiene and comfort under our ALLSAFE accreditation. The excellence of our bathroom facilities is a detail we're particularly proud of, ensuring guests like you have a rejuvenating experience. We look forward to seeing you again very soon. Best wishes, Novotel Melbourne South Wharf Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David T wrote a review Feb 2024
21 contributions1 helpful vote
Awesome location, lots of staff around to help, well appointed rooms. Neat and tidy. Perfect for short stays. No next room noise and good nights rest are all you can ask for! Close to DFO, restaurants, bars, car parking, access to CBD and cafes.
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Date of stay: November 2023
Value
Location
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Trip type: Travelled on business
Room Tip: Sign up to their program, reap rewards.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Novotel Melbourne South Wharf
Responded 19 Feb 2024
Dear David, Thank you for this positive review of your stay. We're thrilled to hear that our strategic location provided you with the convenience you desired and that our team's presence added to the comfort of your visit. It's wonderful to know that you found the rooms to be well-appointed, neat, and tidy, ensuring you had a good night's rest. We take pride in offering a quiet environment for our guests, and your confirmation of 'no next room noise' is particularly gratifying. Your commendation of our proximity to the DFO, eateries, and the CBD highlights the ideal positioning of our hotel for both shopping and exploring the city. Thank you again; we look forward to welcoming you back soon. Kind regards, Novotel Melbourne South Wharf Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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paul wrote a review Feb 2024
Phuket, Thailand1 contribution
This a nice hotel in a good location. However I stayed there on a Saturday night and the alarms went off at 1am. The alarm going off and evacuating the building was fine and an acceptable event but there was not one staff member there to reassure guests or provide information about what was happening. One of the other guests spoke to the firemen and was told the alarm went off due to steam from a shower. While accidents happen I think it’s very important that guests are kept informed about what’s happening. Not one staff member was present at the time nor did the staff member mention the occurrence at check out the next day. I expected better.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Novotel Melbourne South Wharf
Responded 14 Feb 2024
Dear Journey, Thank you for taking the time to share your feedback. We're pleased you appreciated our hotel's advantageous location, which offers direct access to the Melbourne Convention & Exhibition Centre and proximity to the South Wharf DFO Shopping Centre. It's also heartening to hear that the design of our accommodations met your expectations. Regarding the incident with the fire alarm, we apologize for any inconvenience you experienced. We aim to provide clear communication and support during any unforeseen events and will review our procedures to ensure guests are better informed in the future. Our team is committed to the highest standards of guest service, and we regret that we did not fully meet these during your stay. We hope we can provide you with an improved stay in the future. Kind regards, Novotel Melbourne South Wharf Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nat24 wrote a review Jan 2024
Sydney, Australia1 contribution
Hotel was perfectly located by the water & close to restaurants, art, shops & short walk along the wharf to tram stop, casino & city sights. Caught tram easily to and from rod laver and short safe walk to hotel. Modern, beautiful, clean hotel & king room upgrade, great customer service & lots of things to see and do along with tennis screens nearby. Thanks for an amazing stay!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Novotel Melbourne South Wharf
Responded 29 Jan 2024
Dear Guest, Thank you for your kind review. We're thrilled to hear that our hotel's prime location enhanced your visit, providing convenient access to waterfront dining, shopping, and Melbourne's vibrant arts scene. It's wonderful to know that the modern design and cleanliness of our property met your expectations, and we are grateful for your acknowledgment of our team's dedication to delivering excellent service. Your appreciation for the upgrade to a king room and the engaging activities nearby resonates with our goal to create memorable stays. We all look forward to seeing you again in the future. Best regards, Novotel Melbourne South Wharf Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark C wrote a review Jan 2024
Rehoboth Beach, Delaware46 contributions16 helpful votes
Clean and quiet rooms in a modern building, some with view of Yarra River. Staff was friendly and attentive. The breakfast buffet was delicious with a wide selection of items and coffee bar. Great location in South Wharf along the Yarra River
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Novotel Melbourne South Wharf
Responded 24 Jan 2024
Dear Mark, Thank you for this great review. We are delighted to hear that you found our rooms clean and quiet, a testament to our commitment to providing a comfortable environment and to our housekeeping team's dedication. It's wonderful to know that the views of the Yarra River added to the enjoyment of your stay, aligning with the variety of room views we offer, including captivating city skyline views from certain levels. Our team will be thrilled to hear your kind words about their friendly and attentive service, as they strive to create a welcoming atmosphere for all our guests. Additionally, we are pleased that the breakfast buffet at Mr Carpano was to your satisfaction, offering a wide selection of items and a coffee bar to start your day right. We look forward to a return visit from you in the future. Best wishes, Novotel Melbourne South Wharf Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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A J wrote a review Jan 2024
6 contributions
We travelled from Qld, so we were hoping his was as nice as it looked in on the website. Lovely hotel, staff are so friendly & helpful. I booked a superior king room but on arrival was told I was upgraded to deluxe king room, which was a lovely surprise. Room is really clean, cute all we needed for 2 of us, comfortable bed. Accross from DFO & restaurant/bars, with a little grocery accross they way. Taxi rank right outside the hotel as well which is very convenient. Only gripe, shower I didnt like as there is no door, & no microwave in the rooms. But our view was beautiful & exactly what I'd asked for.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: The higher you go the better the view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Novotel Melbourne South Wharf
Responded 14 Jan 2024
Dear Ajr, Thank you for taking the time to review your stay with us. We're thrilled to hear you found our hotel clean and our staff friendly; it's something we pride ourselves on and are glad it contributed to your positive stay. It's also wonderful to learn that the surprise upgrade to a deluxe king room enhanced your experience, and that you enjoyed the beautiful view we could offer. We apologize for any inconvenience you may have faced regarding the shower design and lack of a microwave in the room. While our room features are designed to meet a wide range of guest needs, as outlined in our hotel information, we understand that personal preferences can vary and we appreciate your feedback on this matter. We look forward to welcoming you back on a future trip. Best regards. Novotel Melbourne South Wharf Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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IanB552024 wrote a review Jan 2024
1 contribution1 helpful vote
Novotel South Wharf is amazing. The location is great, close to many restaurants and attractions. The staff at reception and in the restaurant and bar were so friendly and helpful, making our 3 night stay superb. We also had a wonderful view of the fireworks from our room with ceiling to floor windows.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at Novotel Melbourne South Wharf
Responded 3 weeks ago
Dear Ian, Thank you for sharing your wonderful experience with us. We're thrilled to hear that our staff's friendliness and helpfulness contributed to a superb stay and that our prime location enhanced your time in Melbourne. It's fantastic that the views from our rooms added a special touch to your visit, especially with the fireworks display. Our team strives to keep our accommodation spotless, and we're glad to know our efforts are noticed and appreciated. We look forward to welcoming you again for another outstanding stay. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kellbell1902 wrote a review Jan 2024
Devonport, Australia51 contributions50 helpful votes
We stayed here for three nights and could not have been happier with our accommodation. All staff we encountered were friendly and helpful. Check-in and check-out were both a very easy process. Our room was clean, quiet and the bed was extremely comfortable. The drapes blocked out light well, so it was easy to sleep in. The location was great for shopping, events and dining. I would highly recommend this hotel and be more than happy to stay again.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Novotel Melbourne South Wharf
Responded 3 weeks ago
Dear Guest, Thank you for your wonderful review. We're thrilled to hear that our staff's friendliness contributed to your pleasant experience. It's rewarding to know that the cleanliness of our rooms met your expectations, ensuring a comfortable stay. We are also delighted that our hotel's location enhanced your visit, providing convenient access to local attractions and shopping. We appreciate your recommendations and look forward to welcoming you back for another enjoyable stay. We can't wait to host you again at our hotel. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$161 - AU$264 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaVictoriaMelbourne
NUMBER OF ROOMS
347
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL MELBOURNE SOUTH WHARF (AU$161): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Novotel Melbourne South Wharf
Which popular attractions are close to Novotel Melbourne South Wharf?
Nearby attractions include THE LUME Melbourne (0.1 km), DFO South Wharf (0.1 km), and Polly Woodside - Melbourne's Tall Ship Story (0.3 km).
What are some of the property amenities at Novotel Melbourne South Wharf?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Melbourne South Wharf?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Melbourne South Wharf?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Melbourne South Wharf?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel Melbourne South Wharf?
Conveniently located restaurants include BangPop, Byblos Bar & Restaurant, and The Boatbuilders Yard.
Are there opportunities to exercise at Novotel Melbourne South Wharf?
Yes, guests have access to a fitness centre during their stay.
Is Novotel Melbourne South Wharf located near the city centre?
Yes, it is 0.9 km away from the centre of Melbourne.
Are any cleaning services offered at Novotel Melbourne South Wharf?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Melbourne South Wharf offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Novotel Melbourne South Wharf?
Many travellers enjoy visiting Old Melbourne Gaol (2.3 km), St. Patrick's Cathedral (2.8 km), and Parliament House of Victoria (2.5 km).