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Customs House Waterfront Hotel

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Traveller (262)
Room & Suite (75)
Dining (34)

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About

#26 of 47 hotels in Hobart
Location
Cleanliness
Service
Value
Customs House Waterfront Hotel, built in 1846, has been owned by the Jubb family since 1992. The Jubb’s are 5th generation hoteliers with owners Paul and Karen managing the hotel alongside their children Robert and Emily. Located 2 minutes walk from the Salamanca Markets, Brooke St Pier, Constitution Dock, Pennicott’s Tours, the ferry to MONA Museum and Hobart’s shopping precinct, we have the perfect location for your Waterfront getaway in Hobart. Customs House Hotel is an icon in Hobart. Built in 1846 for one of the early settlers, Charles Gaylor, whose name is carved into the front copping stone, it was named after Customs House (now Parliament House) next door. Affectionately called the “Chop House” it was, and still is, known for a good meal and a soothing ale. We offer 30 warm and charming accommodation rooms upstairs. All recently renovated with new bathrooms and furnishings, the rooms offer a touch of modern in a historic setting.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Highchairs available
Taxi service
Baggage storage
Non-smoking hotel
Bar / lounge
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
ATM on site
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Room features
Air conditioning
Desk
Telephone
Wake-up service / alarm clock
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Harbour View
Mid-range
Languages Spoken
English
710Reviews3Q+A100Room tips

Reviews
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Bleeter wrote a review Feb 2024
Melbourne, Australia212 contributions120 helpful votes
This is a lovely hotel and we thoroughly enjoyed our stay. We also stayed at Hadleys prior which was reserved and formal with average service whereas this is family, friendly and has exceptional service. The standard rooms are excellent value when ordered direct - room 19 was a beauty with exceptional light and views.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Liz G wrote a review Feb 2024
6 contributions
We patronised the restaurant/hotel. Can only give top marks. A wonderful experience. Our server, Josh, a wonderful young man, made us feel that we were the most important in the restaurant. The meal was excellent, well prepared, expertly cooked & well presented. Could not fault anything about the dining experience. Did I mention Josh & how he tendered our table. Well done. Big thumbs up.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lynnelle S wrote a review Nov 2023
Perth21 contributions4 helpful votes
We had the best week in Hobart with lifelong friends . The hotel position is fantastic , rooms are really nice and the included breakfast was great. There are some down sides unfortunately , the weekend nights were really noisy with drag racing, screaming girls and fighting boys. When you are paying $300 a night it’s annoying !! The blonde girl in reception was very nice and helpful, the bar staff really need some “ hospitality “ training though as almost all of them had no personality whatsoever sadly. When you are staying in house for almost a week you really notice this . The absolute standout amongst the staff was Shae who served us many mornings with our breakfast. Always with a smile and so very pleasant , she was pure delight ! I would stay again but choose the cheaper rooms as there wasn’t much benefit to the dearer ones with all the lack of sleep . Such a great position only 2 minutes walk to Salamanca markets and across to the ferry to Mona, and a few minutes walk to the Visitors Information Centre and lots of great places to eat .
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Ask for the quietest room ! Chat with Shae !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Batch489 wrote a review Nov 2023
Adelaide, Australia142 contributions72 helpful votes
Rooms a bit dated but clean but the hotel itself in a very good central location. Walking distance to Salamanca market and lots of lovely restaurants although the one in the hotel is really good and bar meals are available as well. A popular place for sure.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jayne M wrote a review Nov 2023
Brisbane, Australia10 contributions
Fantastic location. Directly across the road from the Brook Street Pier, which is a pick up point for many tours. The reception staff were very friendly and helpful. We stayed in the Waterfront Superior room, which was warm spacious and had a balcony that overlooked the waterfront. The morning sun coming through the balcony doors in the morning was stunning. Only negative was when enjoying the delights of the local entertainment, the loft stairs were a little hard to navigate.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LynB1562 wrote a review Sept 2023
Canberra, Australia27 contributions38 helpful votes
Great location on the waterfront & a lovely old building. We had a lovely breakfast each morning & the staff were very friendly. We also thoroughly enjoyed Happy Hour in the afternoons, highly recommend Captain Bligh’s Blood Orange stout for dark beer lovers. The room was much smaller than they appear on the website but it is a very old building. It was difficult to manage luggage in such a small space but not impossible. The bathroom had been renovated but no thought given to space for guests to put toiletries or clothing. There needs to be at least a shelf or 2 available for guest personal items. We were there for 4 nights & had no linen service or cleaning of any kind other than tidying of the surface of the bed. There is a guest laundry available & that was a great bonus.
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Limited parking available for guests, must pre book this to avoid missing out on a space.
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Wales_Solo_traveller wrote a review June 2023
Penarth, United Kingdom1867 contributions327 helpful votes
Stayed here for two nights at the start of my tour around Tasmania. Firstly the hotel is very very handy for the SkyBus from the airport which drops you at Brook Street Pier across the road from the hotel. The bus stop for the hop-on hop-off red decker tour is also there. The ground floor of the hotel is a bar and restaurant, and it is obvious that the restaurant is popular with locals and tourists as it was full when I arrived. The hotel reception closes at 8 pm but they email you beforehand to ask what time you are arriving as they can make arrangements for people arriving later than 8. I checked in quickly - as the building is historic there are a few small staircases as even on one floor there are slightly different levels. However I am sure that if you asked for an accessible room they could find one that would not involve stairs. There is a lift to the first and second floors but not to the third floor. My room was large and welcoming when I arrived. There was a king size bed with clean white linen and decent pillows. The air-conditioning can cool or heat and there are heaters specifically in the shower room. There was a small fridge, kettle and tea/coffee making supplies but no safe. There was also an open unit for hanging clothes with some small shelves but not much more in the way of storage. The flat screen TV over the fridge can be adjusted so you can watch it comfortably from the bed or from the small sofa at the end of the room. And it is a smart TV with Stan, Netflix and Prime all available, that was not the norm in most of the hotels in Tasmania that I stayed in. There was also a washer and dryer on the first floor along with an iron for use by guests. My room rate included breakfast and I had an excellent breakfast on both mornings that I stayed there. There was a QR code in the room which suggested I could order drinks or food from the restaurant to be delivered. I really enjoyed staying at this hotel and tried (but failed) to change my travel plans so I could stay here again on the way back through Hobart at the end of my trip.
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Date of stay: June 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BBoover wrote a review June 2023
Melbourne, Australia104 contributions25 helpful votes
Went twice, once for lunch for a spot of people watching across seafront and seafood chowder (very nice) then for dinner where we had brisket and steak. Both excellent. Good atmosphere, excellent waiting staff, nice old building.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Bar eats also available in evening
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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happykoabug wrote a review May 2023
Honolulu, Hawaii169 contributions9 helpful votes
+1
We stayed in Room 18 which is a standard twin room with a queen and a twin bed. One had to take the small elevator to the 2nd floor then walk down half a level using the stairs. Our room was facing the harbor but a tree blocked the view. The street lights from the pier shined into the room but the hotel has black out curtains. We loved the free breakfast from their restaurant which included your choice of entrée and drink from the standard breakfast menu. If you have an early tour departure, the reception gave out a to-go breakfast box of cereal, milk, oj, and breakfast bar. Housekeeping came every day to empty the trash, make the beds, and replenished the toiletries. We love the location of this historic hotel as it is close to everything, including day tour pick up points (usually across the street at Brooke St. Pier bus stop). There is a bit of street noise during the weekend when people drive on the main street at night. We stayed a total of 5 nights and would stay here again when visiting Hobart.
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Date of stay: April 2023
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reception User, Owner at Customs House Waterfront Hotel
Responded 9 May 2023
Dear Happykoabug, Thank you for taking the time to share your feedback on your recent stay at our hotel in Hobart. We appreciate your kind words and are delighted to hear that you found our hotel to be the perfect choice for exploring the city. It's wonderful to hear that you enjoyed the complimentary breakfast at our restaurant. We strive to provide a variety of options to cater to different preferences, and we're glad that you appreciated the choices available. We couldn't agree more that our hotel's location is one of its greatest assets. Being in close proximity to popular attractions and day tour pick-up points is a significant advantage for our guests, and we're glad it added to the overall convenience of your stay. Thank you for choosing to stay with us for five nights, and we're thrilled to hear that you would choose our hotel again for future visits to Hobart. Take care, Nicholas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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roz t wrote a review Apr 2023
Wollongong51 contributions17 helpful votes
Room had a terrible smell of mould and damp. Reception rectified this. Manager and reception went into the room and agreed and was mist apologetic. Parking was easy and the receptionist was very helpful and came into the street to show where the parking was. Breakfast was very good. Dinner in the restaurant was great too with a good variety!
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Date of stay: April 2023Trip type: Travelled with friends
Room Tip: Make sure you book parking through the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reception User, Owner at Customs House Waterfront Hotel
Responded 27 Apr 2023
Dear valued Rozt658, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your breakfast and dinner in our restaurant, and that you found our receptionist to be very helpful. We would like to apologize for the unpleasant smell. We take all feedback seriously and we are glad that our reception was able to rectify the situation and ensure your comfort during your stay. We are committed to providing our guests with a comfortable and enjoyable stay, and we are grateful for your feedback as it helps us to continually improve our services. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the near future. Sincerely, Nicholas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$167 - AU$259 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
customs hotel waterfront
LOCATION
AustraliaTasmaniaGreater HobartHobart
NUMBER OF ROOMS
30
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CUSTOMS HOUSE WATERFRONT HOTEL (AU$167): 2024 Prices & Reviews (Hobart) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Customs House Waterfront Hotel
Which popular attractions are close to Customs House Waterfront Hotel?
Nearby attractions include Mawson's Huts Replica Museum (0.2 km), Sullivans Cove (0.3 km), and Salamanca Market (0.2 km).
What are some of the property amenities at Customs House Waterfront Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Customs House Waterfront Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Customs House Waterfront Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Customs House Waterfront Hotel?
Yes, street parking is available to guests.
What are some restaurants close to Customs House Waterfront Hotel?
Conveniently located restaurants include Syra Restaurant, Sawak Cafe, and Daci and Daci Bakers.
Is Customs House Waterfront Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Hobart.
Are there any historical sites close to Customs House Waterfront Hotel?
Many travellers enjoy visiting Hobart Penitentiary (0.9 km), Runnymede (3.9 km), and Constitution Dock (0.7 km).
Does Customs House Waterfront Hotel have any great views?
Yes, guests often enjoy the harbour view available here.