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Customs House Waterfront Hotel, built in 1846, has been owned by the Jubb family since 1992. The Jubb’s are 5th generation hoteliers with owners Paul and Karen managing the hotel alongside their children Robert and Emily. Located 2 minutes walk from the Salamanca Markets, Brooke St Pier, Constitution Dock, Pennicott’s Tours, the ferry to MONA Museum and Hobart’s shopping precinct, we have the perfect location for your Waterfront getaway in Hobart. Customs House Hotel is an icon in Hobart. Built in 1846 for one of the early settlers, Charles Gaylor, whose name is carved into the front copping stone, it was named after Customs House (now Parliament House) next door. Affectionately called the “Chop House” it was, and still is, known for a good meal and a soothing ale. We offer 30 warm and charming accommodation rooms upstairs. All recently renovated with new bathrooms and furnishings, the rooms offer a touch of modern in a historic setting.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Harbour View
Languages Spoken
English
Location
1 Murray St, Hobart, Tasmania 7000 Australia
Customs House Waterfront Hotel
720 reviews
Getting there
Great for walkers
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Room had a terrible smell of mould and damp. Reception rectified this. Manager and reception went into the room and agreed and was mist apologetic. Parking was easy and the receptionist was very helpful and came into the street to show where the parking was. Breakfast was very good. Dinner in the restaurant was great too with a good variety!
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Date of stay: April 2023Trip type: Travelled with friends
Room Tip:Make sure you book parking through the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception User, Owner at Customs House Waterfront Hotel
Responded 27 Apr 2023
Dear valued Rozt658, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your breakfast and dinner in our restaurant, and that you found our receptionist to be very helpful. We would like to apologize for the unpleasant smell. We take all feedback seriously and we are glad that our reception was able to rectify the situation and ensure your comfort during your stay. We are committed to providing our guests with a comfortable and enjoyable stay, and we are grateful for your feedback as it helps us to continually improve our services. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the near future. Sincerely, Nicholas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a small hotel in the perfect location. Easy 1 km walk to CBD, opposite Salamanca Docks and Market. There is a lift to the second floor and stairs to the third floor so if you have mobility issues it would be wise to discuss this at booking so you have a room that does not involve stairs. The bed was very comfortable with a variety of pillows. There is a TV, fridge and tea and coffee making facilities with milk supplied. The bathroom is small with no tub, the water pressure is great and there is plenty of hot water. Hot breakfast was included. Wifi good quality. Book parking in advance if required as this is limited and there are very little alternatives.
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Date of stay: October 2022Trip type: Travelled with friends
Room Tip:It was noisy due to night markets on a Friday night otherwise relatively quite considering the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What really stands out about Customs House is the location: just steps away from Salamanca, the Brooke St Pier (Mona Ferry) and an easy walk up to the centre of the CBD.
Overall, we had a painless stay and feel that the hotel was really good value for money. In addition to the great location, the included breakfast was excellent. We much preferred having a choice from the a la carte menu, rather than a substandard buffet.
The rooms are fairly basic and don't have some of the extra frills you may expect, such as a coffee machine or iron. However, everything was functional and clean. While this didn't matter in winter, there was no AC, just a pedestal fan and a wall heater. Bed was a bit hard, but we still slept ok. Shower was nice and large and had good water pressure.
We had a view out over Parliament, and the room was fairly quiet - just a bit of ruckus on Saturday night, which is to be expected.
We would definitely return to Customs House on our next trip to Hobart.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a lovely hotel and we thoroughly enjoyed our stay. We also stayed at Hadleys prior which was reserved and formal with average service whereas this is family, friendly and has exceptional service. The standard rooms are excellent value when ordered direct - room 19 was a beauty with exceptional light and views.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked for a refresh after a funeral and told mobility friendly with only a few steps. My elderly parents had to manage 8 steps from the lifts to room and 18 internal steps in loft room and a walk from offsite parking at an additional cost per night. We checked before arriving and told someone to help with bags but there was not. Not a good start but we persevered. The booking included breakfast which we thought would turn our 2 night stay around but the hollandaise was “Wombat Valley” premade and awful so we went next door to a great little cafe. The next morning the restaurant staff managed to royally stuff up our order so we got the food at different times and the sides came after the meal. When checking out I asked for a feedback form only to be told they did not have any, a point I can understand because I would not seek feedback if I owned this sinking ship either. If you are looking for a nice place to stay with good service go anywhere else in Hobart, even a camping ground.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Located just across the road from Brooke Street pier and the Skybus stop, this hotel is in a prime location. Salamanca Market, restaurants and shops are an easy 5 minute walk across the Parliament Park, and the city centre is 5 to 10 minutes walk away. The hotel itself is an old building which has been tastefully renovated but retains the uneven floor layout which necessitates the negotiation of stairs to many of the rooms, even after having taken the lift to your floor. If you are unable to carry luggage up and down stairs, ask for a room which doesn’t involve stairs. The ground floor houses a pub style bar and separate restaurant. We found the breakfast and dinner options were very good and reasonably priced. Our room on the second floor was at the back of the hotel and therefore overlooked rooftops towards the city centre. Rooms at the front overlooking the piers would be preferable but more expensive. The bed was comfortable and the bathroom had a walk in shower with a fixed shower head giving a good drenching flow. A laundry is provided on the first floor along with an ironing board and iron.
The room, however, was quite small, and although there was a fridge, coffee and tea making facilities, hairdryer etc., there was no room for a safe and limited wardrobe space. We found the room to be quite noisy with people walking up and down the stairs adjacent to us, and we could just hear the radio/tv of the room next door, although this didn’t keep us awake.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had the best week in Hobart with lifelong friends . The hotel position is fantastic , rooms are really nice and the included breakfast was great. There are some down sides unfortunately , the weekend nights were really noisy with drag racing, screaming girls and fighting boys. When you are paying $300 a night it’s annoying !! The blonde girl in reception was very nice and helpful, the bar staff really need some “ hospitality “ training though as almost all of them had no personality whatsoever sadly. When you are staying in house for almost a week you really notice this . The absolute standout amongst the staff was Shae who served us many mornings with our breakfast. Always with a smile and so very pleasant , she was pure delight ! I would stay again but choose the cheaper rooms as there wasn’t much benefit to the dearer ones with all the lack of sleep . Such a great position only 2 minutes walk to Salamanca markets and across to the ferry to Mona, and a few minutes walk to the Visitors Information Centre and lots of great places to eat .
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Ask for the quietest room ! Chat with Shae !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at Customs House for three nights for an anniversary trip. Reception kindly upgraded us to a waterfront king room overlooking the Harbour and gave us a complimentary bottle of sparkling to celebrate. We thoroughly enjoyed our stay - the location was very central and the free breakfast was delicious. The smoked salmon eggs benedict was great, we had it all three days. Thanks for a great trip!
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed three nights in a king waterfront room and the experience was fabulous from start to finish. Whilst the hotel has the usual quirks of historic building it has everything to totally recommend it. The staff were al lovely, the location was close to all the restaurants and attractions including Brooke Street Pier and Salamanca market with loads of really good places to eat. We had dinner in the restaurant twice as the food was delicious. Breakfast was included and was of a very high standard. The room was large and looked over the water. Would definitely stay here if visiting Hobart again.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:The water view rooms are definitely worth the extra money, however be aware it can be a bit noisy...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception User, Owner at Customs House Waterfront Hotel
Responded 27 Apr 2023
Dear GrannyR51, Thank you for your recent stay and fantastic feedback! It was an absolute pleasure to host you and I will be happily sharing this feedback with the team. We look forward to welcoming you back again soon! Take care, Nicholas
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If you want an overcooked thin steak this is the place for you. Don't waste your time telling them they overcooked your steak as they will serve you another one just the same and if you refuse to eat it you will be forced to pay for it anyway. I will never set foot in their premises again. I tried registering a complaint with the management over the food and wait staff response but the staff lied about what happened which annoyed me even more. I had seven witnesses to what occurred and still haven't forgiven them.
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Date of stay: November 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Hobart area.
PRICE RANGE
AU$172 - AU$253 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
customs hotel waterfront
LOCATION
AustraliaTasmaniaGreater HobartHobart
NUMBER OF ROOMS
30
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