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Whether for business or pleasure, a trip to Adelaide is enhanced when you stay at Oaks Horizons. The hotel features spacious, modern apartments, and is conveniently located on North Terrace, opposite the Convention Centre and Skycity Casino. 1 and 2 bedroom apartments offer Adelaide accommodation which includes full kitchen and laundry facilities, and guests have access to a host of leisure amenities, as well as broadband Internet access and room service. Other facilities include an indoor heated lap pool, sauna, plunge pool, gym, steam room and a licensed cafe. Business and secretarial services are also available.
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Oaks Adelaide Horizons Suites stands out for its prime location, which guests find perfect for city exploration and easy access to public transport. The spaciousness and general cleanliness of the rooms earn positive remarks, as do the in-room kitchen facilities and available parking. However, some guests express concerns over the aging decor and malfunctioning appliances such as air conditioning and TVs.
While the service receives mixed reviews, with some praising the helpfulness of the staff, others have experienced issues during check-in and with the consistency of daily cleaning. Additionally, there are criticisms regarding the hotel's value for money, with instances of overpricing and dissatisfaction with advertising accuracy.
Location
Convenient
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Comfortable, great location and great staff willing to go the extra mile. Pool, spa and sauna were clean and we'll maintained. Our room was comfortable and we slept well.Thanks for a great stay.🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂😊
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Review collected in partnership with Minor Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabian Koh, General Manager at Oaks Adelaide Horizons Suites
Responded 14 Mar 2023
Afternoon Joanna S, Hope you are well! Thank you for your feedback and for your great feedback regarding our team members, facilities and your overall experience. Our entire team thank you for your kind words and we all look forward to welcoming you back soon. Please do not hesitate to contact us prior to your next stay, as we will do our best to ensure your next experience is as enjoyable and your most recent stay. Have a great week and see you soon!
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Location is central and an easy walk to Rundle Mall and the awesome cafe/ restaurant precinct in Rundle St and Ebenezer St area. However, what we did not know was that it is also adjacent to the red light district, only one street away which many rooms look down on. All night noise and lights flashing. NOT GOOD. I had booked a 2 bedroom/ 1 bathroom apartment for 2 couples. However, when on the website reading the fine print I realised there were some 2 bedroom/ 2 bathrooms units available but not advertised. When I tried to change the booking the first person I encountered was most unhelpful and refused to do so because we had already paid in full. However, Stef was a ray of sunshine when I phoned the next day. Nothing was a problem and she upgraded us (and we paid the difference on arrival). We felt these rooms were rarely used, as they are not advertised as being available. Therefore it seemed in need of a good spring clean. Stef was also awesome when I left a brace behind that I needed for my health. She went beyond the call of duty and posted it back to me in NZ. The best staff member I have ever experienced in any Oaks we have stayed at. Thank you Stef !!!
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip:Overlooking North Terrace is best, NOT side looking down on Hindley St, red light area with so...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OaksHorizons, Manager at Oaks Adelaide Horizons Suites
Responded 26 Mar 2020
Hello Kiwibabyboomer56, Thank you for your feedback. It is always encouraging to hear that our staff have exceeded your expectations and left you with a positive impression. I do apologise for any inconveniences you incurred during your stay. We hope to have you stay with us again in the near future. kind regards, Oaks Horizons Management
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We stayed utilising the first round of the great state vouchers. Check in was quick along with directions for parking & finding our apartment.
It wasnt exactly what we wanted, as we had requested a north terrace view but instead were overlooking Hindley street. It wasnt too much of a deal, however, at a night time, to have the blinds open, with the beautiful summer evening breeze, the lounge/sitting area was lit up from the adjacent Crazy Horse neon sign. Yes, we could of closed the blinds, but whats the point of booking a high rise accommodation facility where you can't enjoy the city lights on the horizon (no pun intended) without being blinded by lights!
The actual apartment was a corner one, which gave the apartment a feeling of being long, with a small balcony at the back. The two bedrooms were clean & fitted well with floor to ceiling windows. The Bathroom however was a let down. The spa didnt work & was a shame as i wanted the kids to experience it, but generally just needs a bloody good clean and some attention to detail. The foyer area within the apartment was a waist of space, and could maybe be utilised a bit better with strorage, coat hooks etc, but thats just nit picky!
No facilities were/are open because of the restrctions that they had in place with the good old virus and the main reason we booked, was because of the pool, but werent notified otherwise!
Thanks for the stay & also late check out. Probably wouldnt stay again, but would recomend if you literally just need a bed!
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Date of stay: November 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hakim Khan-Crofts, General Manager at Oaks Adelaide Horizons Suites
Responded 4 Feb 2021
Dear Boomoo_Tribe, Thank you for taking the time and review us on tripadvisor! Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. Rearding the allocation of our rooms facing North Terrace, these request are subject to availability and due to the occupancy levels during your stay we were unable on this ocassion. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Hakim Khan-Crofts Cluster General Manager Oaks Adelaide Embassy Suites and Oaks Adelaide Horizons Suites
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This is a typical older apartment style hotel that showed plenty of signs of heavy use throughout the room. The real problem though is the unrelenting noise from nightclubs in Hindley St making sleep impossible. Even on the 17th floor the music was so loud it was easy to identify the name of the song. At 130am I gave up on trying to sleep and asked for a new room but was declined as the manager on duty felt the noise was typical.
Seeing as you won’t get a new room, even if the hotel is not full, if you are unlucky enough to end up on the Hindley St side of the building, I would advise to strongly avoid this property at all costs.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rooms are functional and have what you need for an extended stay in Adelaide with generally excellent views from higher floors. Apartments are around 15 years old now and don’t seem to have been refurbished since they were built.
Still very functional but old TVs that won’t even display HD n channels, antiquated DVD players that don’t work and are useless anyway and apartments that are looking a bit rough around the edges maintenance wise. Fridges and Microwave also around 15 years old. Cleaning is generally ok but seems a bit superficial (despite Oaks “COVID Sure Stay” advertising in apartments) with smudges and dust around the apartment.
Great location, parking expensive (around $30 a day). Lack of amenities and cleaning can get a bit tiresome after an extended stay but, that said, good vale by Adelaide standards with not a lot of competition...
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Date of stay: December 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hakim Khan-Crofts, General Manager at Oaks Adelaide Horizons Suites
Responded 30 Dec 2020
Dear nimeton1 Thank you for taking the time and review us on Tripadvisor! Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. Since learning of your experience we are auditing closer the room inspections before the new arrivals to make sure this incidents will not happen again. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future. Thank you again for your time. Best regards, Hakim Khan-Crofts Cluster General Manager Oaks Adelaide Horizons Suites and Oaks Adelaide Embassy Suites
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We loved our 1 bed room studio, it was high up and very clean and modern. The staff at reception were all so nice and helpful and gave me extra milk etc and minding bags , calling taxi was no problem. The bed was fab and mini kitchen but only 1 wine glass, bit weird. Simple meals could be prepared in the kitchen. Also we especially wanted a washing machine but ours was faulty as in you couldn’t open it. We should not have been given a faulty machine in a room. Combo washers dryers are very fiddly and a hotel needs a simple machine and simple separate drier. Only other problem is the old fashioned shower in bath, not great if you are older, so these really need a Reno. I would stay again though, for the great location and most of the facilities.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hakim Khan-Crofts, General Manager at Oaks Adelaide Horizons Suites
Responded 25 May 2021
Dear ChrissyPortmacquarie, Thank you for taking the time to review us on Tripadvisor! Please accept our sincere apologies for not being able to meet our usual standards during your recent stay. I was sorry to learn that the quality of service provided did not meet your expectations and you left the hotel feeling disappointed. I can assure you that your feedback has been shared with the housekeeping and maintenance team and action has been taken to prevent the issues you experienced from recurring. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back to our hotel in the near future and restore your confidence in our service. Thank you again for your time. Best regards, Hakim Khan-Crofts Cluster General Manager Oaks Adelaide Horizons Suites and Oaks Adelaide Embassy Suites
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Early flight booked & the airport's a long way from home. Rather than taxi or inconvenience any family members or friends we thought we'd head to a nice hotel in the city - short trip to the airport then & a reasonable taxi fare. We're quite particular about what we expect/like & are travelling & staying in hotels more & more - this stay is by far one of our favourites. Fantastic value. Well done Oaks.
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Review collected in partnership with Minor Hotels
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hakim Khan-Crofts, General Manager at Oaks Adelaide Horizons Suites
Responded 4 Feb 2021
Dear mtpockets95, Thank you for the high five! We were delighted that you enjoyed your stay with us and that you were particularly pleased by our central location and the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Adelaide Horizons Suites in the near future for another memorable experience. Kind regards, Hakim Khan-Crofts Cluster General Manager Oaks Adelaide Embassy Suites and Oaks Adelaide Horizons Suites
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If you are looking for somewhere in the city to stay then we recommend this accommodation. Location wise it is close to almost everything… city shopping’ restaurants, transport, arts centre, museum, zoo, football stadium, etc. We only stayed overnight as it was a quick visit this time, but we will stay here on any return visits. The staff are very courteous, and helpful and actually looked liked they enjoyed their working there. The room was huge and well fitted out. It had a kitchenette which we didn’t use but had the essentials, The entire apartment was very clean and tastefully furnished, the bed very’ very comfortable. I even indulged in a spa at the end of a big day which was very very nice and worked well. Negatives were that the toilet tank button needs fixing as it required us to tap it several times after every flush to stop the toilet dripping and the bedroom TV didn’t work. We didn’t report it at the time as we felt it just didn’t warrant dragging some serviceman out of their home on a Sunday evening…. and we wanted a bit of peace and quiet and not having to deal with servicemen trying to fix things.
Personally, I would have liked access to a bathrobe and shower cap (neither of which we brought in our overnight ), or an extra bath towel none of which were available in the apartment. It’s a quiet apartment and although it had a small balcony’ the view from it didn’t inspire us to use it. But none of these are deal breakers to us, Breakfast can be had two doors up on the ground floor of their sister hotel at the Coffee Club or you can have it delivered to your room for a small charge I believe.,,. we went there and had a really lovely breakfast before heading out to our meetings. We will be back thank you.
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Review collected in partnership with Minor Hotels
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabian Koh, General Manager at Oaks Adelaide Horizons Suites
Responded 6 Apr 2022
Good afternoon Noelene H, Thank you for taking your time to provide such detailed and constructive feedback regarding your recent visit with us. I have passed your feedback to our entire team and they was happy your overall stay was enjoyable. We have ensured your feedback regarding the toilet flush button and TV was fixed immediately and we provide more towels to each of our apartments. We are glad you enjoyed your breakfast at our coffee club and please do try our in-room dining option as the team will certainly deliver your meals to your apartment during you next visit. Once again thank you Noelene and we can't wait for your next visit and please don't hesitate to contact us during your next visit as we are certain you will have another enjoyable experience. Have a great weekend ahead!
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The most major tip I can give you (as I had LOTS of trouble with this) ..... is to keep your room/building access cards AWAY from anything magnetic. I had loads of trouble with this and had to visit the reception desk a number of times to get a new card. BUT - it was my fault. My phone has a magnetic cover and I always had my card next to or near my phone. Result? My phone cover would deactivate my card. This was causiung me some real problems and I was inadvertantley "blaming" the reception people for not activating my card properly. And then when I realised what I was doing .... I was embarrased. Hmmmmm. Lessons for young players I think. Sorry and my most humble apologies to the reception desk at the Oaks Adelaide Horizons Suites - Adelaide
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Review collected in partnership with Minor Hotels
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hakim Khan-Crofts, General Manager at Oaks Adelaide Horizons Suites
Responded 11 Jan 2021
Dear JohnSua, Thank you for taking the time and review us on Tripadvisor! We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. yes, the card system sometimes gives us a bit of headache but the team is always available to help and they were very happy with your comments! Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Adelaide Horizons Suites in the near future for another memorable experience. Sincerely, Hakim Khan-Crofts Cluster General Manager Oaks Adelaide Embassy Suites and Oaks Adelaide Horizons Suites
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While the location is great, the customer service is disgusting. The one bedroom executive apartments have spa baths that apparently do not work and you are not told this at check- in. Instead you find this out after you have filled the bath and press the button and then trip a fuse. I spoke to the man at reception, only to be told that “we do not advertise our rooms as spa rooms”and that the rooms are privately owned”. That was all he said, no apology for the inconvenience nothing. This should have been pointed out upon check in. I do not care about what is advertised, what I do care about is that if there is a spa in a room it should be in good working order and if they do not work then be up front at check in and explain this. I will not stay there again.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hakim Khan-Crofts, General Manager at Oaks Adelaide Horizons Suites
Responded 25 May 2021
Dear Natalie S, Thank you for taking the time to review us on Tripadvisor! Please accept our sincere apologies for not being able to meet our usual standards during your recent stay. I was sorry to learn that the quality of service provided did not meet your expectations and you left the hotel feeling disappointed. I can assure you that your feedback has been shared with the housekeeping and maintenance team and action has been taken to prevent the issues you experienced from recurring. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back to our hotel in the near future and restore your confidence in our service. Thank you again for your time. Best regards, Hakim Khan-Crofts Cluster General Manager Oaks Adelaide Horizons Suites and Oaks Adelaide Embassy Suites
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Hi Gary L,
It will be unlimited WiFi for the whole duration of your stay. If there are any queries reception is open 24hrs to help.
Kind Regards
Oaks Horizons
There is onsite car parking for $22 per night. Best to pre book as it is a small car park. Alternative car park is located next door which we do a match rate.
There are more places to choose from in the Adelaide area.
PRICE RANGE
AU$160 - AU$250 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oaks horizons apartment adelaide, hotel oaks horizons apartment
LOCATION
AustraliaSouth AustraliaGreater AdelaideAdelaide
NUMBER OF ROOMS
100
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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