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HOTEL STYLE
Luxury
River View
Languages Spoken
English
Location
Festival Drive, Adelaide, South Australia 5000 Australia
Eos By SkyCity
4.5 reviews
Getting there
Great for walkers
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Eos by SkyCity is lauded for its luxurious amenities that leave guests impressed, featuring modern rooms with breathtaking river views and comprehensive facilities like a spa and gym. Nestled in the heart of Adelaide, the hotel's prime location offers easy access to the city's attractions. The atmosphere is celebrated for its modern elegance, perfect for special occasions.
Rooms earn rave reviews for their spaciousness and cleanliness, adding to the overall value of the stay. Service at Eos by SkyCity is generally acclaimed for its attentiveness, although there's a rare mention of less-than-stellar restaurant service.
Location
Central
Atmosphere
Luxurious
Rooms
Modern
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Lavish
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This is my second stay at EOS. It is expensive in relation to other hotels in Adelaide CBD, but as I was traveling on my own, I liked the location and facilities. It is a lovely modern hotel with a great outlook, especially if you choose a room with a river view.
The location to the river, parks, casino, restaurants and Adelaide Oval is great. Staff at check in were very friendly and helpful. As was Concierge.
My reasons for not giving a higher rating are:
I booked a 1 hour massage and realised once the girl had left the room that it had only been 45 minutes. The massage also was not that great so I didn't bother chasing her up. However, the day spa environment is lovely. The therapists are possibly a little pretentious and I don't know why.
When I was packing up to leave, I was aware of the 11am check out time (although this is not advised the night prior or during my stay). I was literally zipping up my suitcase at 11.10am and reception called to let me know I should have checked out as it was past 11am. By 10 minutes! Considering that during my stay my room was cleaned at around 4pm each day, and I was leaving on a Monday, I didn't think a call at 11.10am was warranted. I was downstairs at reception at 11.14am. Unfortunately, that phone call kind of ruins the whole experience.
I did relay this information to the hotel via the survey they sent out, however did not receive any acknowledgement.
I would stay here again but also suggest checking the other comparable hotels for cost and value for money.
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Date of stay: October 2022
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jodi Brown, General Manager at Eos By SkyCity
Responded 30 Dec 2022
Dear PlacesIVisit, Thank you kindly for taking the time to share your experience following your recent stay with us at Eos, it was a pleasure to host you for the second time. I was delighted to read that you enjoyed our luxuriously appointed guest rooms, and vibrant Festival precinct, located on the banks of the River Torrens. I was also truly touch that our Front Desk & Concierge teams were able to welcome you, and that their distinctive hospitality was a highlight of your overall experience. I was extremely disheartened with regards to your comments surrounding your experience at Eos Spa + Wellness, and can assure you this was not taken lightly. Our Spa + Wellness team have received extremely positive feedback to date, so I was very shocked and surprised to hear of your underwhelming experience. I have discussed with the team, who are sincerely apologetic for your disappointing experience. I was not able to locate your reservation to determine if we were able to resolve this onsite for you, but please reach out to me directly if you would like to discuss this further. To provide clarification to your comments surrounding check-out, our team of luxury experts want to ensure a seamless arrival and departure for our guests, and as such we provide a courtesy call to all guests due to depart after our check-out time, to see if they require any assistance on their way to depart. I can assure you the intention is not to make you feel rushed, or ruin your experience, though I am sorry this was the result. Thank you once again for taking the time to provide your feedback, and on behalf of the entire team here, I do hope we can welcome you back again to Eos. Warm regards Jodi Brown General Manager
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We keep going back, its a beautiful hotel with delicious rooms with a view, on entering the hotel foyer reception you are met with helpful friendly staff, there knowledge of Adelaide city is second to none and they are more than willing to help an assist, the rooms are beautifully set up with light area spaces, shower, bath amazing, bed is to die for, inhouse dinning is scrumptious, breakfast is available and plenty of variety offered. We enjoy all amenities offered which are clean eg casino which is fun, the Cafe is great for snacks and they offer senior discount on special days. Very grateful. The hotel is with in walking distance to shopping, trams, taxi, trains, cafes, cinema, the river, sightseeing is easy and ngt life. We will be back. Enjoy your experience you will not be disappointed.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Ask the staff there happy to help.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The staff at Eos are just incredible they provide 24 hour service, including room service (food is incredible and reasonably priced), valet and even offering to carry our luggage to our room. But aside from the amazing service they provide they are also incredibly kind. Particualrly Mr Pranav Dodeja who remembered us from checking in the night before in our wedding dress and tuxedo. Knowing it was our honeymoon they offered us a complimentary sparkling wine and the most amazing room possible to make our time feel extra special. The river view of Adelaide is simply incredible, having lived here my entire life I'd never seen these sweeping views before, which highlight just how stunning this city is. As for our room we couldn't be happier,it's super clean and feels ultra luxurious with modern colours, king bed, automatic curtains and very spacious bathroom, you will feel really luxe staying here even if only for a night. I am so so grateful we booked with Eos on a whim; which was a very last minute decision but the 24/7 option to check in made everything so convenient and we certainly don't regret a single moment of our time there. We will definitely be back for our anniversary in a year's time.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ankit Yadav, Guest Services / Front Office at Eos By SkyCity
Responded 1 Oct 2024
Dear G6008DCsamanthaf, Thank you very much for staying with us and taking the time out to share your feedback as well as for reviewing us. Guest feedback remains the most valuable tool for us to measure our services, and we always find it helpful when we hear back from our guests. We are delighted to learn of your high praise towards our colleague Pranav Dedeja and we express our gratitude for your kind words for the entire team, we are also delighted that you had an enjoyable stay with us. We put guest experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you once again and we look forward to welcoming you back soon. Kind regards, Ankit Yadav Front Office Manager EOS by SkyCity Adelaide
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If you are thinking of booking a package or accommodations at EOS, I would have 1 word of advice for you, DON’T. My wife received a gift voucher from our Son and Daughter-in-law for her 50th birthday. It was for a “Recharge package” Dealing with EOS proved anything but recharging, it should have been called the “Frustrating package”
My wife booked in our package 6 weeks ago to coincide with her birthday this year. After booking in she was told that somebody would be in touch with her prior to the weekend to arrange times etc as the package included spa treatments. It got to the Wednesday of the week of our stay and we had not heard from anybody so my wife rang to follow up. The women who answered her call said that she did not know anything about the package and would get somebody to call her back that day. No call was received. My wife followed up again the next day with another call and was again told somebody would call her back that day, and again no call was received.
On Friday morning we received an email from somebody at the spa advising we had 2 time options, 9.15AM Saturday or 8.45AM Sunday. We advised that neither of these were suitable as check in time on the Saturday was not until 3 O’clock (Are we supposed to have a massage and sit around 5 hours waiting for our room?) and Sunday was unsuitable as it was in the middle of breakfast that was included in our package. The spa advised that these were the only times they had available as the hotel reservation team had forgotten to notify the spa when we made our booking. After some back and forth we were offered 3.15PM on the Saturday but were advised that it would probably be noisy as a sound check was happening during this time.
When we did attend to check in, the reception staff commented that we had requested a room on the 1st floor (Which we hadn’t). When we told them this they said that their was a note on their system saying we had. I told them we hadn’t had the opportunity to request anything as nobody there ever returns a phone call.
They changed us to a room on a different floor and advised that a $200 hold had to be placed on our credit card for any incidentals and this was done. After doing this we were advised that there was a complimentary bag of chips in the room but any drinks taken from the minibar would be charged accordingly. We advised that our voucher stated that the minibar was complimentary, the reception staff member said “No, only selected items are”. At this point my wife was very upset about the whole process and I was absolutely fed up. I advised that we receive better and more competent service at 3 star hotels in Thailand and wanted to cancel our whole booking.
For what is supposed to be a 5 star hotel offering high end packages this was anything but. I honestly would not trust these muppets to arrange a serve of spring rolls in a Chinese restaurant and will never return to EOS again.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Siddhartha Kaul, General Manager at Eos By SkyCity
Responded 6 Feb 2024
Dear Steven, Thank you taking the time to review us on Trip Advisor. I am disheartened to read your feedback regarding your experience at our hotel on what should have been a wonderful celebratory weekend. This is certainly not the level of service we strive to achieve and are renowned for. I acknowledge there has been a lapse in communication within the team and while I sincerely apologise for the inconvenience caused, it is feedback through our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention. I can see that you are in touch with our team here at Eos by SkyCity since your last visit and we look forward to welcoming you back very soon. And please pass on our birthday wishes to Mrs. Hansen once again. Warm regards, Siddhartha Kaul Hotel Manager
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Very expensive for little return. No bathtub. Views from beds were looking into the hotel next door and roof of the Convention Centre. The room itself had a beautiful view - the beds should be on the opposite wall to take advantage of it. Don’t go for the pool. The pool is tiny and the pool lounges are away from the pool in a separate area. There were mosquitoes everywhere. Wasn’t pleasant. Room service is outrageously expensive- unless paying $30 for a bowl of hot chips is OK with you. Service is great. The room is a good size and the beds are superbly comfortable.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Luxury hotel stay but don’t go if you plan to spend your days by the pool drinking cocktails....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucy Cracknell, Guest Services / Front Office at Eos By SkyCity
Responded 19 Jan 2024
Dear B5838BFjudyr, Thank you for taking the time to share your recent feedback at Eos by SkyCity. Guest experience is at the very heart of Eos, as such, I am delighted to read that you enjoyed our luxuriously appointed guest rooms, beautiful views and our team’s distinctive hospitality. It is disheartening to hear that our Eos Spa + Wellness pool facilities did not meet your expectations, however I am glad to read that this did not detract too much from what sounds like an extraordinary stay. We understand that value for money is crucial when choosing accommodation, and as such we were disappointed to read that you felt our pricing was not justified. We do offer various packages and promotions throughout the year, some of which include breakfast, and we recommend visiting our website for the latest offers to find a package that best suits your preferences. We look forward to welcoming you back to Eos in the near future. Warmest regards, Lucy Cracknell Front Office Manager
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Great location in the middle of Adelaide overlooking the Torrens River
Would highly recommend a river view room (I think these cost more than the standard room but the view is totally worth it)
Service is fantastic and check in quick and efficient.
Room service food is excellent, well priced with generous portions.
The gym is incredible with the latest technogym equipment, pool is small more like a lap pool but still nice to hang around.
Would highly recommend if looking for a hotel in Adelaide
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip:Pay for the rooms with a river view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ankit Yadav, Guest Services / Front Office at Eos By SkyCity
Responded 20 May 2024
Dear Jay314, Thank you very much for staying with us and taking the time out to share your feedback as well as for reviewing us. Guest feedback remains the most valuable tool for us to measure our services, and we always find it helpful when we hear back from our guests. We are delighted to learn of your high praise towards our services and facilities and that you had an enjoyable stay with us. Such feedback from our esteemed guests propels us further in our quest for excellence. Thank you once again and we look forward to welcoming you back soon. Kind regards, Ankit Yadav Front Office Manager EOS by SkyCity Adelaide
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We honestly don't even know how to put into words how incredible Eos is. The staff, the hotel itself, and the kindness and patience that we experienced every step of the way was just unbelievable. Our assistance dog got a bit worked up in the massage room because he wasn't able to alert properly, and because of the essential oils (we think) but the spa team was so incredibly patient and kind and made us feel so welcome and calm. I cannot thank them enough for this because we weren't sure how to train for this type of experience, and kind of just had to see how he would go. The team was endlessly kind, and put our minds at ease more than we deserved!
We also cannot express how grateful we are that, when we got up to our incredible room (with the balcony that you kindly organised for our assistance dog to be able to get some fresh air), you had also put two mats and bowls down for him, and even a bed! This actually got me a bit teary, to be honest, and he made good use of all of them! This is unbelievably kind and we are telling everyone who will listen just how valued you made us feel!
The breakfast this morning was also absolutely incredible, and we ordered room service for lunch and dinner yesterday which was also incredible, and allowed us to enjoy the room even more without having to leave and change out of our amazing robes!
Even as we were leaving, we had a slight issue exiting after we'd paid for parking but not gotten a ticket back. We were immediately greeted by a very kind man who helped us and opened the gate for us once we told him what had happened. This level of service, even in the parking garage, was just what we had come to expect from Eos, but surprised us nonetheless, and just reinforced that the kindest, most patient people work at this beautiful hotel.
In all honesty, this is the most beautiful, accommodating, and just all around amazing hotel and we will definitely be back. Every step of the way, you have helped ease our nerves and made us feel so welcome, and for that, we cannot thank you all enough <3
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jodi Brown, General Manager at Eos By SkyCity
Responded 30 Dec 2022
Dear Morgan, Thank you kindly for this extraordinary 5 star review! Guest experience is at the very heart of Eos, so it made me truly smile to read such wonderful and detailed feedback. I am absolutely thrilled to read that we were able to deliver on our promise of distinctive and personalised service, and that both you and your assistance dog enjoyed a luxurious and comfortable stay at Eos. I am delighted to hear that our team of luxury experts were a highlight of your stay and look forward to sharing your kind words with the Eos team. Morgan, I am once again so grateful that you have shared such detailed and complimentary feedback with us. I thoroughly look forward to welcoming you and your assistance dog back for another luxurious stay with us, in the not too distant future. Warmest regards, Jodi Brown General Manager
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First the positive. Front of house staff are extremely helpful and efficient. The view from our room over the river was also pleasant. There the positive ends. The room appears to have been designed by a committee with no idea of what makes a top end hotel room. The lighting is dreadful, particularly in the bathroom with no proper shaving mirror over the single basin. The loo is in the bathroom with no privacy. No locks anywhere. The drawers are inadequate and the toiletries minimal. There were old faded stains on the duvet - looked like blood. Thin towels. Hotel facilities are all aimed at the gambling clientele with signage in English and Chinese. The rooftop bar was playing deafening music and full of party goers. There is nowhere quiet and relaxing for hotel guests. We fled to find a hotel in the city with a proper, welcoming bar. For all this highly inadequate hotel you pay exorbitantly. The final straw was when we asked for a 2 hour late check out. We were told it would be fine - but were then charged 100 dollars an hour for the privilege. Clearly a money making machine and not just from the gambling. Avoid.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Siddhartha Kaul, General Manager at Eos By SkyCity
Responded 6 Feb 2024
Dear EJR19, Thank you taking the time to review us on Trip Advisor. Firstly, your positive comments regarding our colleagues’ efficiency and helpfulness are highly appreciated. We are sorry to hear that you did not enjoy your stay at Eos. Rest assured that your feedback is important to us and have been shared within with the team accordingly as we continue to work on improving our product and services. On behalf of all the team, we do hope to have the opportunity to welcome you back to Eos in the future, so that we can show you that your experience is not the norm. We do pride ourselves on offering distinctive hospitality, so we would really value the opportunity to show you that and ensure your next stay is a thoroughly enjoyable one. Warm regards, Siddhartha Kaul Hotel Manager
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“Live extraordinary” says the marketing lingo. The word “luxury” is bandied about with just about every new hotel and apartment opening in Australia these days when most often luxury (by international standards) is nearly completely absent. Whilst EOS comfortably provides one with all one needs, it’s far from “Live extraordinary” in a positive sense.
One arrives at a reasonably swank reception area in a basement dungeon environment adjacent the car parking facility. Reception staff were efficient, friendly and helpful. The most ‘luxurious’ aspect of the hotel was the room size which was comfortably larger than the average by Australian standards and the floor to ceiling windows allowed ample light and views.
That’s about it for luxury though. The door handle to the bathroom was loose and one wondered each time whether it might come off and using the shower nozzle for the first time it just fell off from the hose (this was however promptly fixed on being reported). Perhaps the most extraordinary thing was just how crooked the cheap print artwork was affixed to the wall of the bathroom! Poor chap doing the hanging must have been well and truly under the influence!
Facilities were mixed. The steam room and sauna where excellent (a rare treat in Adelaide), the outdoor pool somewhat on the small side for a “luxury” hotel and extraordinarily not an infinity edge pool to take in the views of the river and North Adelaide: a big design miss!
The limited a la carte breakfasts were served in the downstairs iTL Italian restaurant at tiny tables with not much to look at instead of the higher floor Sol Restaurant & Bar which would, one would have thought, provided a more luxurious breakfast experience. Although only a limited a la carte selection was on offer, the offerings were good quality and enough to start the day with.
Overall a generally comfortable hotel providing a pleasant enough stay experience but certainly far from “Live extraordinary” and not worth the price charged.
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Date of stay: April 2022
Value
Rooms
Service
Room Tip:Preferably not overlooking the construction site on the SE of the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jodi Brown, General Manager at Eos By SkyCity
Responded 30 Dec 2022
Dear Doc888, Thank you for taking the time to review, though I am extremely disheartened to read that your stay with us did not meet your expectations. At the outset, I am pleased to read that you did enjoy our spacious guest suites, Eos Spa + Wellness steam room & sauna, and most of all, thrilled to read that our Reception team was efficient, friendly and helpful upon arrival. I am sorry to read that there was a maintenance issue in your bathroom, though am delighted we could promptly rectify this for you. With regards to the artwork, we are proud to feature over 9000 pieces of local South Australian artwork throughout the building, though it certainly should not have been crooked - thank you for bringing this to my attention, and I can assure you this has been fixed. I do appreciate that tastes differ, and am once again sorry to read that your stay did not meet your expectations. We are always eager to improve, and to learn from our guests (particularly those that have travelled internationally such as yourself), so sincerely, thank you for taking the time to review. I do hope we can welcome you back to Eos on another occasion, if you are willing to give us another chance. Warm regards. Jodi Brown General Manager
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1) Probably Adelaide’s most luxurious hotel 2) The rooms are top notch 3) The spa has luxurious treatments 4) I love staying at the hotel when I go to the spa - you just roll up to your hotel room and continue to relax. 5) The only thing bad about the hotel is the in room dining service charge of $10.
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Date of stay: September 2024Trip type: Travelled as a couple
Room Tip:Don’t order from the in-room dining because there is an extra charge of $10 so your say … coffee...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ankit Yadav, Guest Services / Front Office at Eos By SkyCity
Responded 17 Sept 2024
Dear michmutters, Greetings! Thank you very much for staying with us and taking the time out to share your feedback as well as for reviewing us. Guest feedback remains the most valuable tool for us to measure our services, and we always find it helpful when we hear back from our guests. We are delighted to learn of your high praise towards our services and facilities and that you had an enjoyable stay with us. Such feedback from our esteemed guests propels us further in our quest for excellence. Your feedback with regards to the in-room dining service charge has been taken on-board. Thank you once again and we look forward to welcoming you back soon. Kind regards, Ankit Yadav Front Office Manager EOS by SkyCity Adelaide
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There are more places to choose from in the Adelaide area.
PRICE RANGE
AU$327 - AU$524 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaSouth AustraliaGreater AdelaideAdelaide
NUMBER OF ROOMS
120
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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