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Via Gladstone, Heron Island, Queensland 4680 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2084)
Pool & Beach (635)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Heron Island
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
Travellers' Choice
Heron Island is a true coral cay situated on the World Heritage Listed Great Barrier Reef of Australia. Here you swim off the beach to an endless garden of coral. Activities include guided island and reef walks, semi-submersible I Spy, bird watching and beach picnics, plus a Reef Ranger program. Heron Island is famous around the world for its scuba diving and snorkeling with the mega marine life that make their home on Heron Reef.
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Property amenities
Paid internet
Pool
Free breakfast
Beach
Diving
Children Activities (Kid / Family Friendly)
Airport transportation
Spa
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Snorkelling
Billiards
Facial treatments
Massage
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Laundry service
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Room features
Private beach
Private balcony
Safe
Iron
Coffee / tea maker
Refrigerator
Bath / shower
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English

Location

Full view
Contact
Via Gladstone, Heron Island, Queensland 4680 Australia
Getting there
Gladstone Airport80 kmSee all flights
See all nearby hotels
2231Reviews65Q+A100Room tips
Traveller rating
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Popular mentions
Ana U. wrote a review 25 Jan
3 contributions
I have stayed in amazing hotels around the world from The Ritz in Paris to lodges in the Amazon river that were simple but excellent. I have never expected that a $400 dollar night hotel/lodge in the Great Barrier reef was going to have so many faults regarding their services. All or most of the hospitality crew were backpakers from Latin America, I am from Latin America myself. When they realized I spoke spanish (because of my accent) they changed their approach without considering I was a guest. I look young but I am 40 years old. While I was doing a snorkel tour a lady who was part of the scuba cre, asked me where I was from, she referred during all the tour in a very despicable and irrespectful way about my country who is the neighbor of her country. I was in shock that could happen, it is the first time in my life. Non existent room service. They just cleaned the room if you stayed more than 1 week in the place. The food : The night buffet, just one option for main dish. All frite and pork- based options at breakfast, I wanted at least a beef hot dog for breakki. So the people who don´t eat pork... bad luck when a lot of people in Australia eat kosher or halal!!! Another way of discrimination. The pool, nothing less than diry and with the Covid outbreak, beautiful! hahaha If you are going to charge $400 AU you have to be minded of these points. Would I get back... Probably not, I will go to top-class service hotel. Just went because I was recommended by a friend who stayed 14 days.
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Date of stay: January 2022
Cleanliness
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Sleep Quality
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Response from Karen Sweeney, Sales at Heron Island
Responded 2 days ago
Please accept our sincerest apologies that your holiday was not the experience we had hoped. I appreciate you taking the time to share your feedback with us which has been passed on to our onsite Management Team. Our team work hard to ensure guests have an enjoyable holiday although guest numbers have had to be capped while we continue to struggle with the current skilled hospitality shortage which is Australia wide. Like most companies in the hospitality industry, we have been experiencing challenges with staffing levels during the Covid-19 pandemic, especially in the F&B Department. This is no excuse though, and while we have reduced our maximum occupancy levels in an effort to continue to meet guest expectations, it is clear from your feedback that these efforts have fallen short. Our HR Manager is continuing to increase the staffing levels throughout the property with a clear focus on the restaurant and bar. Your feedback on the service and meals at the restaurant and bar has been shared with our new F&B Manager, Head Chef and Operations Manager. They have expressed their sincere apologies for the poor experience you had during your stay. The F&B Manager is currently reviewing their processes and is working closely with the Head Chef on solutions to improve the guest experience at the restaurant and bar Heron Island is a (self-rated 3.5 star) property with Advanced Eco Accreditation required to follow strict guidelines, due the location in a Great Barrier Reef Marine Park as a significant breeding site and sanctuary for critically endangered marine birds. Pruning branches to improve the view of the reef would take away valuable real estate the marine birds need for nesting. Heron Island requires significant infrastructure to produce our own water and power along with waste services which are accessed by the University of Queensland and Queensland Parks and Wildlife Services. Millions of dollars have been spent this year upgrading all infrastructure services including the installation of the first stage of Solar power, as we are committed to continuing to reduce our footprint for both properties. Room rates are inclusive of a full buffet breakfast, snorkel equipment hire, island tours and accommodation for 2 adults.
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KMP151515 wrote a review 15 Jan
Brisbane, Australia424 contributions90 helpful votes
+1
Hotel's Favourite
We went here for the snorkelling and opportunity to see turtles, hatchlings , rays and sharks close up. We were not disappointed. The guided tours and talks were terrific and I would recommend the 5am turtle tour early on in your stay to learn how to observe and get photos without distress to the turtles or trampling eggs (or babies!). The Reef room was simple, but clean with lots of storage space. Due to Covid there was no room service but you can collect new towels at reception any time, including beach towels. Book tours at marine centre ( there are boards with lists on the table on the left of this office). The snorkel trips were good value and the staff knowledgeable and competent. We went with low expectations about the food given previous reviews and staff shortage throughout Australia. At time of visit there were no a la carte nights : a different buffet theme each night which suited us fine ( roast meat, curry night, stirfry, seafood). The latter included oysters, prawns, Morten bay bug and fish and was way above expectations for a 3 star resort in the middle of a pandemic!. The buffet breakfast was western style ( fruit, cereals, toast, cold meats/cheese and full cooked option). It filled us for the day. Tip: you can purchase good ground coffee- put your name down on the list as soon as you arrive for breaky. The mutton birds noise at night was actually quite nice, you can drift off to sleep listening to them communicate. We found we didn’t need earplugs. Overall it was a memorable trip and nice to have a week without Covid news. Would recommend especially for families as the children were having a ball and learning lots!
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Take swimsuits and towels in carry on as you may not get luggage til 3pm. Ditto last day- there...
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3 Helpful votes
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Response from Karen Sweeney, Sales at Heron Island
Responded 1 week ago
Thank you for your wonderful review and recommendation of Heron Island and our amazing team.
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NinaDogChook wrote a review 23 Jan
Brisbane Region, Australia64 contributions17 helpful votes
In late January, we caught the end of the turtle laying and the start of the turtle hatching seasons… nature was turbo-charged and each evening at high tide we witnessed this incredible moment in nature. This was in addition to a beautiful reef- seen by both snorkel & scuba, and late afternoon walks around the island. What a perfect break from quotidian life.
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Date of stay: January 2022Trip type: Travelled with family
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Response from Karen Sweeney, Sales at Heron Island
Responded 2 days ago
Thank you for sharing your appreciation of the incredible nature experience that your family enjoyed staying on Heron Island.
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Nonsequitur wrote a review 20 Jan
1 contribution2 helpful votes
This was our second visit to Heron and the first visit was exactly a year ago (Jan 2021). In our first visit we liked almost everything about the trip but we thought the food was lacking in quality. This trip we were hoping for the food to be better, but unfortunately things had gotten worse – a lot worse. Last year, dinners were a bit hit and miss and some dishes were great. But it was an a la carte menu, which is great as people can make better decisions of what they eat and more importantly on how to budget their meals. This year dinners were all buffets and with a theme, so the quality of the food was as you would expect for a buffet (i.e. not great) and it was the opposite of value for money. For example, one night the theme was ‘roasts’ and the price was $40 per head. We are a vegetarian family so we asked about options for us and they were going to offer: steamed veggies, roasted potatoes and stuffed potatoes. The price for the vegetarian only buffet was $35. As any reasonable person would agree there is no way that is a good proposition. As a matter of fact many people were complaining about the food situation while we were there. That night we stayed in our room and eat snacks that we brought. Second, the resort is severely understaffed to the point that is unmanageable. The staff in our first trip looked happy and chatty. This time staff did not look happy and looked very tired. Multiple staff mentioned how difficult it was working there, massive work loads (staff rostered for 11 days of work with no breaks) – obviously that shows in their customer service and overall demeanor. Similarly, when we arrived they mentioned that they were not offering room service or cleaning during our stay. We were not given the option to ask for the room to be cleaned, we were told cleaning was not available. As you could imagine that can be problematic when you are staying on an island, snorkeling everyday and bringing sand and birds’ droppings into the room. But, we were given a broom and a dustpan so we had to clean our room multiple times a day. Not what you would expect when you spend thousands of dollars on a holiday. Finally, the island itself was amazing and that is why we keep coming back. However, the issues mentioned above do leave a bad taste in our mouths and we really hope, for the sake of everyone, that the issues are addressed and we can all keep enjoying such a magical island.
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Date of stay: January 2022Trip type: Travelled with family
2 Helpful votes
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Response from Karen Sweeney, Sales at Heron Island
Responded 5 days ago
Thank you for your very positive feedback for the Island and for your continued support at this challenging time. Please accept our sincerest apologies that your holiday was not the experience we had hoped. I appreciate you taking the time to share your feedback with us which has been passed on to our onsite Management Team. Like most companies in the hospitality industry, we have been experiencing challenges with staffing levels during the Covid-19 pandemic, especially in the F&B Department. This is no excuse though, and while we have reduced our maximum occupancy levels in an effort to continue to meet guest expectations, it is clear from your feedback that these efforts have fallen short. Our HR Manager is continuing to increase the staffing levels throughout the property with a clear focus on the restaurant and bar. Your feedback on the service and meals at the restaurant and bar has been shared with our new F&B Manager, Head Chef and Operations Manager. They have expressed their sincere apologies for the poor experience you had during your stay. The F&B Manager is currently reviewing their processes and is working closely with the Head Chef on solutions to improve the guest experience at the restaurant and bar
Read more
lisa wrote a review 15 Jan
2 contributions1 helpful vote
I rated a 5 purely because you do see turtles and that was the reason we went. The snorkelling was a bonus. We did the snorkelling boat trip (which is a 5minute ride) but really worth it. So much coral and fish and sharks and stingrays and turtles. It was fantastic! The resort is ok. Being able to use the facilities, including showers, while waiting to check in or leave on the ferry is great. Having access to snorkel gear and being able to keep it for the duration of your stay is good. The rooms do need a decor refresh and some maintenance in the rooms. Fly screens would be good on the windows and doors. It provides easy access to the beach. I had read previous reviews so was prepared for the restaurant. We had early reservations so no issues with being no food but the fly’s buzzing around is gross and there was a lot we didn’t eat because of that. Staff are really friendly and knowledgeable. We did a turtle tour and the guides were fantastic. I appreciate the talk you receive when arriving on the island too. I feel the safety of the animals and guests are at the forefront of the resort but it’s easy to forget this information and maybe there should be reminders in the room in the form of posters or a coffee table book etc. My children enjoyed their stay and they received some amazing memories from this holiday. We will be back.
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Date of stay: January 2022Trip type: Travelled with family
Room Tip: Take 2 minute noodles and snacks so you’re not reliant on the restaurant
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1 Helpful vote
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Response from Karen Sweeney, Sales at Heron Island
Responded 1 week ago
Thank you for your magical review and recommendation of Heron Island and our amazing team. We appreciate you taking the time to share your feedback which will be shared with our management team. We look forward to welcoming you all back one day soon.
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PRICE RANGE
USD 197 - USD 286 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heron island hotel heron island
LOCATION
AustraliaQueenslandHeron Island
NUMBER OF ROOMS
112
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Frequently Asked Questions about Heron Island
What are some of the property amenities at Heron Island?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Heron Island?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Are there opportunities to exercise at Heron Island?
Yes, guests have access to a pool during their stay.
Does Heron Island have airport transportation?
Yes, Heron Island offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Heron Island located near the city centre?
Yes, it is 0.4 km away from the centre of Heron Island.
Does Heron Island have any great views?
Yes, guests often enjoy the ocean view available here.
Is Heron Island accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.