Allure Hotel & Apartments
Allure 68 McIlwraith St South Townsville, Townsville, Queensland 4810 Australia
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USD 100
Fully refundable before Sat, 16 Dec
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About
#38 of 102 hotels in Townsville
Location
Cleanliness
Service
Value
Allure Hotel & Apartments is the latest addition to Townsville's accommodation market. We are a privately owned and operated hotel offering stylish sophistication, innovative design and grand hotel services on an intimate & personal scale. Allure Hotel & Apartments is situated just off Palmer St, Townsville's emerging dining precinct. Our Apartments & Studio Rooms offer some of the best outlooks in Townsville, with all Apartments enjoying panoramic views of Magnetic Island and The Townsville Marina. Located only a short drive from Townsville Airport, and just steps from fine dining, bars, & shopping - Allure Hotel & Apartments is the obvious choice for business or pleasure in the Far North Queensland region. Allure Hotel & Apartments welcoming ambience attracts guests who appreciate personal recognition and individual attention.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Vending machine
Meeting rooms
Baggage storage
Non-smoking hotel
Secured parking
Wifi
Outdoor pool
Sun loungers / beach chairs
Express check-in / check-out
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Room features
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish, Greek, Portuguese
Location
82Good for walkers
Grade: 82 out of 100
27Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Allure 68 McIlwraith St South Townsville, Townsville, Queensland 4810 Australia
Getting there
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365Reviews1Q+A67Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Absolutely disgusting!! The room and building stank! The mattress had springs that poke you in the bum and it sinks down (doesn’t come back) even with someone only weighing 50kg. The air conditioner doesn’t work. The staff are difficult to contact, and when you do reach them they are rude and threatening. We were checked in for less than one hour before we decided to we needed to book somewhere else to stay. 1 star at most, not the 4 stars that was advertised. The lift needs maintenance. Crackheads outside. Not a safe premises. They took a $75 deposit off the credit card. Do NOT book!!!!
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed at the studio room before, which we didnt like, windows were high and small. This time we spoiled ourselves for a few days at the 2 bedroom appartments We had a stunning view from a huge balcony. The Apartment had everything what you need for a nice stay. It needs a bit of renovations in some parts, like spot cleaning on carpets and rugs. The kettle switch didnt really work even that the kettle looked new. Phone was very dusty. The beds were too firm for us, but that’s a personal choice. Linen was clean and crisp. The complex is very secure. You can access everything only with a keycard and to the room you need to go through 2 security doors Restaurants, Cafes, ice cream stores are in walking distance. They have parking lots on the property but unfortunately not enough, but heaps off street parking. …
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Try to get an apartment on the higher level
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Our arrival was “late”, ie after 5pm. Were supposed to receive check in code and instructions. Received 7 emails. Seriously 7! No instructions. Some emails referenced messages some third party adware site. Third party site led to a fourth party (seriously!) webpage. Which had our name but no check in info. So at 10pm we had to find and buy two (smaller) hotel rooms. Next day i show them the useless webpage. The useless emails. And say i want a refund for one night. The serving i said “refund” they burst out laughing and told me to kiss off. In fairness, if you’re not from here, know that this is true of most Australian businesses. They advertise in brilliant flashing letter’s that they offer the absolute minimum federally mandated warranty. And they have a “policy” more powerful than federal law that no refunds will be given under any circumstances. No matter anything they do or don’t do. Look up the Royal commission or parliamentary inquiry of the day. They can literally kill their customers. And they will print themselves as the victim. But aside from doing business, it’s a fairly nice place. …
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It was a horrible Experience Staying in This property 803B from 25-8-2023 To 26-8-2023. Not a Penny Worth spending. Our Family Leisure time was ruined in getting ourselves Settled. Firstly The Lights bulbs were Fused in both Lounge and Bedroom. The Internet connection was not even working. Wasted our time in Connecting the Wifi. The Most traumatic and panicking experience my daughter faced was She was Locked in the room due to Non Maintenance of Levers as they are free , we had to push open the Door after getting clearance and approval from your after hrs Staff member. No Courtesy call at all from your Staff after we told him that we had pushed open the door and finally my daughter was out. The master Bedroom we checked in the night , to our Astonishment it was having the same problem of self locking.Cant imagine we had to keep the Chairs in front of doors to keep them open in case they accidently get locked. The Table lamp on one side was not working and in the middle of Night it started Flickering. While Checkout all these issues were addressed to the Girl sitting in the Front desk, and the Only answer we got was Thanks for staying and kept saying yes to all my issues addressed. I would suggest all my Friends and post my personal Experience review on every Social Travel Platform. Really It was Such a Horrible Experience. All our Family Leisure time and enjoyment was Ruined. …
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The worst experience Ive ever had. Paid for a room with a view. No view when I inquired at reception I was told the room had a view. the view was a wall across the street. was told no rooms available to move to. When I asked to speak to the manager I was told the receptionist was the manager and owner, I asked for her name, she refused to give it. I laughed and said Im sure head office will know your name when I complain about the receptionist/manager/owner. I was then told I was rude and needed to check out. At check out I tried not to get into it again because we found a ocean view hotel for less money and were much happier but the receptionist/manager/owner just wanted to fight. then said get out or the police will be called. This is how you get treaded at the Allure if you dare complain that you didn't get what you paid for.…
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Date of stay: June 2023Trip type: Travelled as a couple
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We booked this accommodation in September 2022 for 2 nights for our stay in May. Checked in and instantly found our apartment not with panoramic views of Magnetic Island nor the Townsville Marina whoops turn eyes a hard left part of the Marina. Our view was bottom right hand apartment on ground floor looking into another apartment complex. We approached the front desk and was told people had extended their stay and we were upgraded to a 3 bedroom apartment, only two of us. We give so much credit for the cleanliness of housekeeping thank you but the carpet, rug and lounge filthy beyond their control. Websites that show what you should expect and what you get should be held accountable. Wont return.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
You don’t get a view at all in the room we are in. 304B. Driven from Cairns as locals and very disappointed considering we are paying $300 plus per night. We booked 2 bedroom room for our family of 2 adults and x 2 teenagers with one bathroom between us! Don’t recommend if your wanting a view or you have teens as need a second bathroom.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Worn matress to sleep on , it was hard to get a quality nights sleep , a/c didnt perform well room was warm , there was a back charge if the cutlery wasnt washed and bin emptied upon depature !! , however the location was good though , and free parking which was limited .
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
If I could give 0 stars, I WOULD. If you want a pathetic excuse of a "King" bed and poor customer service, this is the hotel for you. What a terrible experience it was with Allure Hotel and Apartments. We booked the Studio king to be put into a studio twin this meant that two SINGLE beds were put together and a sheet thrown on top to make it a "king" bed (see photo attached). We were advised that we will get a refund for the Friday for putting us in the wrong room but the first night we had to be in the studio twin room. When advised on the phone that it will be a twin room with single beds I said so I have to sleep separate from my partner tonight even though we booked a king? He said yes there is nothing that can be done tonight. Thats fair given the time it was. However, we got to the room and the room had two single beds pushed together. At least I got to sleep with my partner, right? When we went to reception the next morning to discuss being moved, they advised they could not move us to a studio king as they were all booked out. They said they will change the bed to a king bed in the twin room. We came back after a long day of shopping to see that the "king" bed was still in fact 2 SINGLE beds put together but because we "complained" about how uncomfortable the bed was the first night, they were "kind" enough to put a mattress topper on it. It was still a very uncomfortable bed! I sent an email twice asking for the refund to be processed and my bond to be released back to my account, I had no email back (no Suprise). I called today to be made aware that we aren't getting a refund for Friday night because the bed was in fact a "king" bed the first night. I am unsure how they can get away with calling 2 SINGLE beds pushed together with a mattress topper keeping them together, as a KING bed. We booked this hotel being under the impression we will be in the correct room we booked, a KING studio with a KING bed. Not two VERY uncomfortable SINGLE beds pushed together to make a bed for a couple. We travelled 9 hours for a weekend away and from the moment we got there it was nothing but disappointment. The room we were in was not very clean and whoever put the mattress topper on for the second night forgot to flash the toilet after using it. The toilet paper is also the cheapest toilet paper you can find. The way the hotel is set up also results in being woken up or kept awake due to doors closing from other rooms. The first night the neighbors went in and out of their room countless times over and over again keeping us awake most the night on top of an uncomfortable bed. The customer service from who I assume was the manager, was poor. The lady at the reception desk on Saturday was apologetic and tried to help make our stay more comfortable but it seems the manager was not interested in doing this. We were advised countless times we would get refunded for Friday night and only advised today after I called to follow it up that a refund is not happening now. All we wanted was a comfortable bed that we booked to enjoy a weekend away, kid free. That is apparently too much to ask for despite paying for what you have asked for. I am extremely disappointed in this experience; we will NEVER stay at this hotel again.…
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
great location, walk away to greats restaurant and shops. Rooms were clean and tidy, super basic but all you need for a short stay. Working fridge and kettle (with milk) provided which was great! Quiet hotel which is nice, we didn’t try the pool area but it looked good. Would stay again for a short time
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
USD 66 - USD 92 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandTownsville
NUMBER OF ROOMS
84
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Claim Your ListingALLURE HOTEL & APARTMENTS (AU$102): 2023 Prices & Reviews (Townsville) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Allure Hotel & Apartments
Which popular attractions are close to Allure Hotel & Apartments?
Nearby attractions include Museum of Tropical Queensland (0.4 km), Reef HQ Great Barrier Reef Aquarium (0.3 km), and Maritime Museum of Townsville (0.2 km).
What are some of the property amenities at Allure Hotel & Apartments?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Allure Hotel & Apartments?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Allure Hotel & Apartments?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Allure Hotel & Apartments?
Conveniently located restaurants include IMC Steak House, Cactus Jack's Bar & Grill, and Townsville Yacht Club.
Are there opportunities to exercise at Allure Hotel & Apartments?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Allure Hotel & Apartments located near the city centre?
Yes, it is 0.9 km away from the centre of Townsville.
Which languages are spoken by the staff at Allure Hotel & Apartments?
The staff speaks multiple languages, including English, Spanish, Portuguese, and Greek.
Are there any historical sites close to Allure Hotel & Apartments?
Many travellers enjoy visiting Kissing Point Fort (2.9 km) and National Trust Heritage Centre (2.6 km).
Is Allure Hotel & Apartments accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.