Allure Hotel & Apartments
Allure 68 McIlwraith St South Townsville, Townsville, Queensland 4810 Australia
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About
#20 of 43 hotels in Townsville
Location
Cleanliness
Service
Value
Allure Hotel & Apartments is the latest addition to Townsville's accommodation market. We are a privately owned and operated hotel offering stylish sophistication, innovative design and grand hotel services on an intimate & personal scale. Allure Hotel & Apartments is situated just off Palmer St, Townsville's emerging dining precinct. Our Apartments & Studio Rooms offer some of the best outlooks in Townsville, with all Apartments enjoying panoramic views of Magnetic Island and The Townsville Marina. Located only a short drive from Townsville Airport, and just steps from fine dining, bars, & shopping - Allure Hotel & Apartments is the obvious choice for business or pleasure in the Far North Queensland region. Allure Hotel & Apartments welcoming ambience attracts guests who appreciate personal recognition and individual attention.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Vending machine
Evening entertainment
Meeting rooms
Baggage storage
Secured parking
Wifi
Outdoor pool
Non-smoking hotel
Sun loungers / beach chairs
Express check-in / check-out
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Room features
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish, Greek, Portuguese
Location
Full view
89Good for walkers
Grade: 89 out of 100
25Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Contact
Allure 68 McIlwraith St South Townsville, Townsville, Queensland 4810 Australia
Getting there
Rental CarsSee all Townsville car hire
354Reviews1Q+A66Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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We had four bookings on the Friday evening, we arrived at 1:15pm, one rooms wasn’t clean which was okay as Check-In was 2pm. When I arrived back to the hotel a little after 3pm with my keys to the room, I went up and the room had not been cleaned. I went down to reception they did apologise and gave me another room key. A few staff members had called in sick, which is understandable at the post-Covid times. When we got to the the room it was run down and didn’t look like the photos at all. On our check out morning, the adjacent room, had obviously checked out early with housekeeping being in the room around 8am, making all sorts of noise and speaking really loudly, too bad if you wanted a sleep in. Our other friends had some issues too. They also had a weird cemetery photograph on the wall which seemed out of place. I was really hoping this would be a new place to stay as we are frequently in Townsville, next time let’s hope Rydges isn’t fully booked so we can stay there again.…
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is my letter to Allure which has gone unanswered. “Dear Sirs, I would appreciate if this email is forwarded directly to the Manager of Allure. I have spoken with a couple of people who identified themselves as reception and after hours staff, but I have been unsatisfied with what they have done. On Friday 11 March I booked into your hotel. My flight got into Townsville at approximately 7.30-8.00 pm, so I would have been at the hotel around 8.45-9.00 pm. Immediately I entered my room I turned on the air conditioning unit in the living area. It was plain to me that the unit was faulty. It was so noisy (a continuous high pitched siren type sound) that it simply could not be used. I turned on the unit in the bedroom and it too was noisy - not as noisy at the living room unit, but still too noisy (a continuous drone) to keep on during the night. I immediately rang the after hours number and requested a change of room, but was told this was not possible. I requested that the units be serviced the next day. I spent a terrible night. It was stifling hot and airless in the bedroom and there was nothing that I could do but suffer these conditions. In the morning before I left for the day I went to reception and spoke to the receptionist to make sure that the units would be fixed while I was away during the day. When I returned that afternoon (about 4pm) I turned on both units only to find that there was no change. I rang reception and spoke to the duty receptionist who informed me that (and I quote) "there were other priorities" that day and that the units would probably be looked at early next week, but no guarantees. He seemed irritated that I was making a fuss about this. I asked to speak to a Manager and was told I could not. I explained to this person that I am caring for a 99 year man whilst I am in Townsville and this work is extremely demanding and stressful and that I needed to get decent sleep in order to be able to properly care for this elderly man. This fell on deaf ears. My problems were apparently insignificant and my status as a guest of no importance to this person. I asked to speak to a Manager but was told (again a direct quote) “that won’t happen”. I felt angry. I felt like your hotel doesn’t give a damm about your guests. I rang a friend in tears and that person pulled out all stops and arranged alternative accommodation for me. I checked out around 5pm - there was no-one at reception but I rang the after hours number and advised that I was checking out and why. I also asked for a refund for my stay and the following days. I was informed that I would get a refund for the days from Sunday through Wednesday and I have received that refund. You have however charged me for 2 nights accommodation. The first night was incredibly uncomfortable and tiring - not up to standard in any way - and not worth the money you charged. You charged me for the second night regardless of the fact that no effort was made to fix the problem with the air conditioning in my room, no effort was made to find me alternative accommodation, no apology was given for the extremely poor customer service and the rudeness of your staff. I really don’t want to take this letter and post it to Google & Trip Advisor, so please reconsider and provide me with a full refund. I don’t expect an apology as I’m clearly of no importance to the staff at Allure, but I think a full refund is the very least you could do.”…
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Date of stay: March 2022Trip type: Travelled with family
Room Tip: Don’t book here. Many better places in Townsville
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I phoned and booked this hotel and paid for it and received an invoice for payment. I arrived at 12.30pm on the day and was told the room wouldn't be ready until 2.00pm, fair enough. The hotel phoned me at 1.50pm and told me I could book in. I arrived at 2.00pm and wasn't allowed into the hotel unless I had completed a booking in form. My invoice didn't allude to one. It was raining I was trying to make entry with suit case, suit carrier and items I had previously bought. As it was wet a passing resident let me in. The manager came out and shouted where was the form, I shouted back I hadn't received it. He got nasty I got angry and he threw my case and my suit carrier into the rain and threw me out. I am 72 a pensioner who has travelled extensively for government export trade into more than 100 countries and stayed at more hotels than I wish to remember and never, never in my life have I been treated with such contempt and disrespect by any country and manager or any hotel. If I had been an overseas guest I would have been outraged and affronted, is this really how a manger is expected to treat his guests. DISSGRACEFUL.…
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Date of stay: January 2022
Location
Service
Sleep Quality
Room Tip: Choose the Metropole around the corner
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Clean. Gym very basic . No food available on site. No uncover secure parking. Very small car park. Comfy bed . Struggled to find coffee shops-in the mornings. Good eateries at night. Bit of a walk to eateries. Close to the footy stadium No Foxtel available as advertised, stations locked out
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
As a guest (not a resident) very difficult to locate reception/lifts/parking area etc, no signage. Only offered non secure open aired parking on check in. Very very hard mattress. Good kitchen space and bathroom.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed here for one night in a standard double room. Room was nice, plenty of storage, ensuite bathroom, TV and comfy bed. However, the whole room looked like it was in need of some TLC (the walls were scuffed and the carpet looked dirty). I’m usually not picky about these kind of things but it was over $120 for a night and for that price, I think the upkeep of the rooms should be better. Also, we had to take our own rubbish out of our room at the end of stay, or be faced with a extra fee? Which I thought was peculiar since I have never had to do this at any other hotel/ motel/ hostel in Australia.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed 2 nights in a 2 bedroom apartment. The apartment was very spacious and the kitchen was well equipped. The place was reasonably clean, but doors and walls were pretty filthy and in need of a new paint job. The furnishings look good from a distance but up close they have seen better days. Stains on carpet, rug and tables. Frustratingly, the air con in the lounge room would switch off as soon as it turned on. The other air cons were unusable as they smelled foul. It made the room quite stuffy and smelly as a result. The location is super close to Palmer Street and the new footy stadium. But it's also next to a dodgy boarding house and there were a lot of unsavoury types walking around. Overall I've stayed in far worse places, but should I return to Townsville I'd stay elsewhere unless they give the place a revamp.…
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
the bed was comfortable and the price very reasonable.the hotel is close to the Maritime Museum and restaurants.Thats where the good stuff ends.No room servicing, supposedly due to Covid. The tv was tiny. There is only one chair so the second guest must sit on the bed. theu lift was being serviced which meant either waiting or 7 floor walk up. free parking was a bonus.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
There was no cleaning of rooms ,supposedly due to Covid,so 3 days with no bathroom cleaning,let alone the room itself. The air con dripped continuously and although reported on the first day we had to use our waste basket to collect the water (the carpet underneath w as already stained.finally one chair only in the room so that the second guest is forced to sit on the bed. Netflix was available for the first 24 hours only. emergency evacuation While i was in the shower was no fun ( at least we know the alarm system worked ).finally a lift repair meant we could either wait, or walk up to the 7th floor.
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Date of stay: April 2021Trip type: Travelled as a couple
Room Tip: Reasonable price,free parking and close to restaurants and Maritime Museum
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Stayed at Allure Apartments on a work trip, had a hotel room on the 7th floor, great views to the mountains... and that’s about it for positives! My room was sad and worn, the rug was curling up on the edge and was dirty, the carpet had seen better days, the furniture was discoloured and looked terrible, the walls had stains and dints. The sound on the tv was so bad I couldn’t watch it. The air con had to be turned off because it was so noisy. The chair at the desk was way too low to use, the shower had mould. The whole room was depressing and felt neglected, it wasn’t exactly great and I couldn’t wait to leave!
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Date of stay: February 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
USD 86 - USD 118 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandTownsville
NUMBER OF ROOMS
84
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Claim Your Listing Frequently Asked Questions about Allure Hotel & Apartments
Which popular attractions are close to Allure Hotel & Apartments?
Nearby attractions include Museum of Tropical Queensland (0.4 km), Reef HQ Great Barrier Reef Aquarium (0.3 km), and Maritime Museum of Townsville (0.2 km).
What are some of the property amenities at Allure Hotel & Apartments?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Allure Hotel & Apartments?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Allure Hotel & Apartments?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Allure Hotel & Apartments?
Conveniently located restaurants include IMC Steak House, Cactus Jack's Bar & Grill, and Townsville Yacht Club.
Are there opportunities to exercise at Allure Hotel & Apartments?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Allure Hotel & Apartments located near the city centre?
Yes, it is 0.9 km away from the centre of Townsville.
Which languages are spoken by the staff at Allure Hotel & Apartments?
The staff speaks multiple languages, including English, Spanish, Portuguese, and Greek.
Are there any historical sites close to Allure Hotel & Apartments?
Many travellers enjoy visiting Kissing Point Fort (2.9 km) and National Trust Heritage Centre (2.6 km).
Is Allure Hotel & Apartments accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.