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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Palmer Collective is a 4-star hotel offering stylish accommodation in the heart of Townsville. Located on vibrant Palmer Street, guests can enjoy a range of dining options at the surrounding cafes, bars and restaurants. Only minutes' walk to QLD Country Bank Stadium and Townsville's CBD. Staying at The Palmer Collective also offers access to the popular Strand Park, with a swimming pool, lovely beaches, community art displays and public events. Many of Townsville's attractions are nearby including the beautiful Magnetic Island which is just a short ferry ride from the city.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Palmer Collective hotel is often lauded for its clean, comfortable accommodations and prime central location, making it a hit among travelers looking for convenience in their dining and entertainment choices. Guests have repeatedly commended the atmosphere of the hotel, noting the quiet, elegantly renovated spaces with cozy beds.
The hotel is also celebrated for its exceptional service, with staff members frequently described as friendly and attentive. Additionally, the establishment is recognized for offering great value, including affordable dining and well-appointed rooms that consistently meet cleanliness standards.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Affordable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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I rarely write a review but when you get premium service and value for money, you are compelled to in my view.
The team at The Palmer Collective deliver amazing service from the minute you walk in the door to the time you check out!
As a corporate traveler who visits Townsville monthly, this has been by far the best experience our team has experienced in the 6 years I have been travelling to North QLD.
Raeleen greeted us with a wonderful reception and the entire team always made our group stay enjoyable.
Thank you Rachel and whole the team for looking after myself and our staff during our stay! You are the benchmark for the level of hospitality and service that Townsville should strive to offer!
The team in the restaurant including Lexy, Kevin, Nicole and Sharon served us dinner later and breakfast early! We appreciate you looking after us.
Thank you to for making the stay enjoyable and we will see you next month!
Brendan Tutt - Tessa Group
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Â Excellent parking on site and the food either in the hotel restaurant or The Pub is where I would...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Venue Manager, General Manager at The Palmer Collective
Responded 3 weeks ago
Hi Brendan, Thank you so much for your outstanding and exceptional review! We are thrilled to hear that you had such a positive experience. Your feedback means the world to us and motivates us to continue delivering the best possible service. We look forward to welcoming you back again soon!
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First time staying at the Palmer Collective in Townsville and was incredibly impressed. Excellent decor in rooms, well appointed, TV'S well set up, very comfortable bed, and in the middle of Palmer Street, (brilliant location very central). At the time I booked, it was one of the best value options as well. Bar and Kitchen convenience on ground floor, pool and small gym facility means you don't have to leave to go anywhere. Very friendly hotel staff eager to assist. This is now my go to hotel for Townsville. Full 5 stars service
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip:Â Just book it....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Palmer Collective, Guest Services / Front Office at The Palmer Collective
Responded 1 Dec 2023
Hello Staggman, thank you so much for this 5 star review. It has been our absolute pleasure to look after you whilst visiting Townsville, and we hope that you return soon. Kind Regards,
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
The staff so helpful and friendly. Food was great and affordable pricing. Room was clean and comfortable, loved the bed, so inviting. Location central to Magnetic Island Highly recommend others to stay at the Palmers Collective. Thanks for a great stay.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Palmer Collective, Guest Services / Front Office at The Palmer Collective
Responded 22 Mar 2024
Thank you for the 5-star review! We value your feedback and can’t wait to welcome you again soon.
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I cannot state how disappointed I was with this hotel . My friend , who I shouted a stay in her own room had no cold water , no sugar in condiments bar . In both rooms No information book with WIFI ,facilities, No internal phone to reception . I was put in disabled room , charged extra $53 despite me just asking for a room with walk-in shower . We also asked for our rooms to be handy as I had knee surgery, my friend was put in another room late at night , key hadn’t been activated , another guest helped her . She was on 3rd floor , I was in a ground floor room. She had to wait as room hadn’t been cleaned . I only had 1 chair in my room and bathroom floor so slippery I had to put towels down to walk . When I calmly pointed all this to morning duty manager she apologised and offered us a coffee 🤨 a plus , the breakfast buffet in hotel across road . I would not recommend this hotel and I’ve never had to do this despite staying all around the world
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Palmer Collective, Guest Services / Front Office at The Palmer Collective
Responded 19 Nov 2023
We appreciate you feedback and apologise for your stay not being satisfactory. I will pass this on to management to look into. Once again, our sincerest apologies and we hope to provide a more satisfactory service in the future.
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We spent two nights at the Palmer Collective as we drove to Townsville for the Cowboys v West Tigers game. The room was excellent and had everything required for a comfortable stay. The shower was great and air con worked as it should. The Palmer also has a laundry with washing and drying facilities, both machines take $1 and $2 coins. There are heaps of things to do in the South Townsville area with bars and restaurants and a short walk has you in the CBD. There is limited parking on site for such a large motel, however there is parking across the road. We would fully recommend this motel.
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Date of stay: July 2022
Rooms
Location
Service
Room Tip:Â Well worth the stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle Diehm, Revenue Management at The Palmer Collective
Responded 10 Jan 2023
Hello Richard70au, thank you for this 5 star review. It has been our absolute pleasure to look after you whilst visiting Townsville, and we hope that you return soon. Kind Regards,
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I had another great stay at The Palmer Collective. Rachael is always friendly on arrival and ensured I had a great stay. The location is central to some great place to dine out and the restaurant in the hotel serves a great breakfast. The rooms are modern and the bed is really comfortable. I’ll be looking forward to staying here again next time I travel through Townsville. Thankyou, 🙂
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Venue Manager, General Manager at The Palmer Collective
Responded 14 Sept 2024
Hi Jeremy! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!
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They went above and beyond to ensure my stay was comfortable and memorable.
The hotel itself is impeccably clean and well-maintained, creating a welcoming and pleasant atmosphere throughout. Every area, from the lobby to the guest rooms, is spotless and thoughtfully arranged.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Venue Manager, General Manager at The Palmer Collective
Responded 14 Dec 2024
Good morning, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to provide valued service to our guests. We hope to welcome you back to The Palmer Collective soon. Have a wonderful day!
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I have been staying at the Palmer Collective for periods between one and four nights for the past 18 months and it is a very comfortable home away from home. The reception staff are always helpful, the rooms always clean, the beds huge, the downstairs restaurant serves consistently fresh food. I rotate evening meals around the numerous eateries in Palmer St and follow these with a walk around the neighborhood which is a safe area. Taxis know the place so it is easy to get to and easy to catch a cab from - reception have special button to order a cab. I have stayed at other hotels around Townsville but this is by far the best value for money.
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Date of stay: September 2023
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Â All the rooms are good. There are even wheel chair friendly rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chaniese Bathis, General Manager at The Palmer Collective
Responded 13 Sept 2023
Thank you for your review, we are so glad you enjoyed your stay. I will pass on your feedback to the reception team, and we hope to host you again.
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Clean, compact, functional, corporate style rooms. Free bottled water in rooms, comfy bed, aircon works fine, window overlooking this part of town. We liked the friendly welcome and voucher for two free drinks in hotel bar. We checked the menu while there, found reasonable prices, and ate there later - good big meals! Only thing we had trouble with was a restaurant staff member had trouble understanding English at dinner and again at breakfast. Would stay here again.
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Date of stay: October 2024Trip type: Travelled as a couple
Room Tip:Â Carparking cannot be reserved, but it is quite big. Small gym and pool are fine.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Venue Manager, General Manager at The Palmer Collective
Responded 20 Oct 2024
Dear TravellaPete1475, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at The Palmer Collective. We sincerely thank you for taking the time to share your thoughts with us. We lok forward to having you stay with us again.
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I thought my accommodation was very clean and comfortable, all the hotel premises I saw was also very well presented as well, the staff who looked after did just that, made me feel welcome and valued. I also enjoyed a delicious breakfast. A great overall experience and a credit to all the staff and management behind providing a great accommodation. Thank You Peter Arantz
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chaniese Bathis, General Manager at The Palmer Collective
Responded 24 Aug 2023
Thank you for your review, Peter, we are so glad you enjoyed your stay. We hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good morning,
Unfortunately we are not an Accor property so the only place in Townsville that i am aware of is the Mercure Inn that you would be able to use your Accor plus card.
have a lovely day.
The parking is off street in a designated car park specifically for hotel guests - plenty of spaces. It was not under cover but perfectly safe and when you check in, the hotel take your car details.
There are more places to choose from in the Townsville area.
PRICE RANGE
AU$121 - AU$166 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel accor townsville
FORMERLY KNOWN AS
Townsville Central Hotel
LOCATION
AustraliaQueenslandTownsville
NUMBER OF ROOMS
115
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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