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Madison Plaza Townsville
409 Flinders St Corner Flinders & Stanley Street, hotel entrance is on Stanley Street, Townsville, Queensland 4810 Australia
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Avg. AU$109 /night, 1/14 - 1/15
AU$255
per night
AU$179
per night
AU$102
per night
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About
#31 of 42 hotels in Townsville
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Madison Plaza Townsville is conveniently located in the heart of Townsville's shopping and business district, just 10 minutes drive from the airport, and 2 minutes to the beach.The hotel offers a range of guest rooms and suites - all are non-smoking with individually controlled air conditioning, wireless internet, TV, DVD Player, tea/coffee making facilities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Complimentary Instant Coffee
Meeting rooms
Baggage storage
Non-smoking hotel
Dry cleaning
Wifi
Complimentary tea
Vending machine
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Iron
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English
Location
409 Flinders St Corner Flinders & Stanley Street, hotel entrance is on Stanley Street, Townsville, Queensland 4810 Australia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
80 Restaurants
within 0.5 kilometers
Reviews
3.5
904 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Madison Plaza Townsville has received mixed feedback from guests. While the central location is consistently praised for its convenience, the hotel’s service has been a point of contention, with reports of unfriendly and unprofessional behavior. Travelers have also voiced concerns regarding the cleanliness of the rooms, citing mold and subpar cleaning services.
The value proposition is diminished by unexpected additional costs and parking fees. Although the bedding is comfortable, calls for renovations are frequent, with guests pointing out the need for updated amenities and refreshed decor.
Location
Central
Atmosphere
Tired
Rooms
Neglected
Value
Expensive
Cleanliness
Neglected
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
The staff were friendly and accommodating. The carpark is paid for Au$15, and is a block away from the hotel building. The cafe is currently being refurbished, but there are a a lot of restaurants around. The room ( executive family suite) is huge and has ample space for bags and other belongings.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MadisonPlaza, Management - Head Office at Madison Plaza Townsville
Responded 14 May 2020
Hi Skylahapex, Thank you for sharing your experience following your recent stay at Madison Plaza Townsville. We sincerely value your honest review and are so pleased you found our staff to be super friendly and helpful. We have a fantastic team at Madison Plaza Townsville who are always ready to go above and beyond to make sure our guests feel happy and comfortable. Thank you for your kind comments about the Executive Family Suite. As you've experienced, this room type is very popular amongst families and groups, due to its spacious layout and value for money price point. You will be pleased to know, the new venue adjacent to reception is launching this weekend. Matte Black Violet is Townsville's newest bar and restaurant, specializing in modern Australia cuisine - we hope you have the opportunity to dine with them during your next stay. Thank you so much for your feedback! We look forward to welcoming you back again soon. Kind Regards, Sharna Baldonado Head Office - Madison Hotel Group a/ Hotel Contact for Madison Plaza Townsville
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are standard size comfortable and the bathroom was renovated about 15 years ago, but the furniture, carpet, tv and bedding needs a massive renewal. Our tv /remote did not work and was held together with tape. A visit to reception required new batteries. The bed was only a double- not even a Queen where a King should have been. The carpark is a 200 meter walk away over the street and around the corner.
Overall clean but would only stay out of necessity- not by choice.
Overall clean but would only stay out of necessity- not by choice.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Madison is a budget option, it has a great location and the rooms provide necessary amenity. There isn't a kitchenette, no microwave or toaster. The air conditioners need more frequent cleaning. I would recommend the staff, they are superstars. If you're booking a cheap place I would recommend staying here.
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Review collected in partnership with this hotel
Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had to check in after reception hours with a Mobile App to access hotel, this was verified with hotel staff. Upon arriving before 10pm unfortunately it did not give us access. We were informed by hotel staff there was no contact after hours if we had any issues. We had to book into another hotel as we had an early appointment the next day. After our appointment we returned back to the hotel as we were booked in for 4 nights. We explained to hotel reception staff we were unable to access our room with the mobile app and asked if we could be refunded for that night stay. We were told that they could not, we asked if there was a manager available. Where upon we were confronted with, I can only describe as a very rude, condescending, lack of emotion individual. Whos introduction was to reiterate the receptionist response as that it was her advice. She told us it was operator error, she was sick of people undermining her, she would not refund the night stay. We asked if we could speak to her manager and she informed NO as she was left in charge by the owners so they could play golf. She advised she wasn't going to continue the conversation. We attempted to explain although her receptionist was successful with our App to open the main hotel door, it didn't work for us and why would we at 10pm at night try and undermine the hotel to try and get a free night stay when we then had to book another hotel for $145.00. we did not ask for that cost just the cost of $85 as we could not get into our booked room with their App. There was no one to contact after hours as l'd asked earlier in the evening if we did have any issues, when we were on route to Townsville, and hotel staff advised there was not.We are deeply upset as we have never experienced the treatment we received from this hotel staff member in all our years of travel around this country and the world.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Situated right in the heart of Townsville, this hotel is great for location but sadly we were disappointed in our stay. The staff were lovely and pleasant.
After doing three blocks looking for the hotel carpark (amenities state Parking) we pulled up in the loading zone to be informed upon arrival that there is an extra $15 parking fee for a carpark around the corner in the next street!!!!!
This should be stated on your site when booking as this is very frustrating to be unloading into the hotel room, then having to drive to the carpark and walk back to the hotel..... and then walking to get the car the next morning, and driving back to the hotel to reload. (Health reasons made this a very distressing point of our stay)
The room was clean and bed comfortable although bathrooms very dated. Very quiet area.
After doing three blocks looking for the hotel carpark (amenities state Parking) we pulled up in the loading zone to be informed upon arrival that there is an extra $15 parking fee for a carpark around the corner in the next street!!!!!
This should be stated on your site when booking as this is very frustrating to be unloading into the hotel room, then having to drive to the carpark and walk back to the hotel..... and then walking to get the car the next morning, and driving back to the hotel to reload. (Health reasons made this a very distressing point of our stay)
The room was clean and bed comfortable although bathrooms very dated. Very quiet area.
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Date of stay: September 2020
Rooms
Location
Service
Room Tip:Â Add $15 for your parking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed at this hotel 3 times with the most recent being in July 2020. The location is terrific being able to walk to all the nearby bars and restaurants and Woolworths is virtually next door. The new rugby league stadium is also very walkable. Nearby on street parking is free on the weekend which is a bonus. The rooms are quite spacious and beds comfortable.
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Review collected in partnership with this hotel
Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Many issues with this hotel. Check in was a disaster. Although check in was 2pm, they asked me to wait until 2.30pm when I arrived as they were short staffed.
Then receptionist told me she would check with housekeeping for an update. She went to the back room and did not actually contact anyone - I could see her the whole time as the curved mirror in the foyer reflects the back office completely ! So lying to me wasn’t a good start.
But she came back to the desk and said my room was ready. I went upstairs and it hadn’t been touched. Still had dirty sheets and dirty towels and cups in the room. Went back down to tell her. Had to wait another hour before I could get into my rooms. Ridiculous.
Small rooms, large dark furniture makes rooms feel smaller. Pool not avail to use (apparently due to covid), rooms not serviced (apparently due to covid).
See pics. Not well maintained. Remote Controls filthy with dust. Light in bathroom held on with sticky tape. Rusty bathroom fittings. Yuk.
Location is good, Woolworths downstairs and the mall right there too.
Then receptionist told me she would check with housekeeping for an update. She went to the back room and did not actually contact anyone - I could see her the whole time as the curved mirror in the foyer reflects the back office completely ! So lying to me wasn’t a good start.
But she came back to the desk and said my room was ready. I went upstairs and it hadn’t been touched. Still had dirty sheets and dirty towels and cups in the room. Went back down to tell her. Had to wait another hour before I could get into my rooms. Ridiculous.
Small rooms, large dark furniture makes rooms feel smaller. Pool not avail to use (apparently due to covid), rooms not serviced (apparently due to covid).
See pics. Not well maintained. Remote Controls filthy with dust. Light in bathroom held on with sticky tape. Rusty bathroom fittings. Yuk.
Location is good, Woolworths downstairs and the mall right there too.
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had a problem and couldn't get to the plaza before 10pm, we got the app that they use for their key for late comers and it wouldn't work. No one on call and had to call security to let us in, as they instructed. The next day I had to pay a fee when it stated on the instructions if you lost or had faulty key, call security and if this is not due to lost or faulty key we will fee you. They need to word it better.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Needs alot of work inside very run down in areas. On arrival we were notified that the pool was still closed because of COVID-19 which I feel should be on the website as that’s the reason we actually booked this hotel. We left something behind in our room which was very important to our son, 15 phone calls later and after 3 days the Manager refused to talk to us. No one could tell us what had happened to this item and we were told 3 different things by 3 different staff members. We then proceeded to have to do an 11hr round trip drive to actually get any results. Absolutely feel that the care factor was zero. Really disappointed by this level of no customer service.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If I could give this a lower rating I would. I wasn’t told the outdoor parking for an extra $15 was 200m away until I arrived at reception. The rooms are dark and dingy, half the lights don’t work, worn carpet everywhere, paint peeling off the walls, ceiling and kick boards, the elevators are just plain dangerous. I forgot to return the parking remote when I returned the keys to the more often than not unmanned reception and when I was called that afternoon to remind me about the remote I was advised I would be charged another night and be reimbursed. As I was a bit out of town I agreed to drop it off the next morning, to be then charged $100! I returned the remote the next morning to be told it would take a few hours to be reimbursed. I called back the next day as it had not been refunded to be scolded by the receptionist that I would not have been told that, that reception cannot do refunds and I should have read the check in sheet properly. This woman was extremely rude and condescending and then hung up on me. NEVER stay here.
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Date of stay: November 2021Trip type: Travelled with family
Room Tip:Â Yeah, stay anywhere else.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Smilevk39,
Thank you for your question about parking.
We have off site parking for $15.00 per day, and street parking is also readily available which is free after 5pm - 9am daily and on weekends.
If you have any further questions, please do not hesitate to contact our friendly reception team on 07 4772 1888.
Kind Regards, Sharna Baldonado - Hotel Manager.
"Better of with other accomodation. This accomodation is within walking distance to a number of amenities."Read full review
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PRICE RANGE
AU$96 - AU$120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
leisure hotel plaza
FORMERLY KNOWN AS
Chifley Plaza Townsville
LOCATION
AustraliaQueenslandTownsville
NUMBER OF ROOMS
93
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Madison Plaza Townsville
Which popular attractions are close to Madison Plaza Townsville?
Nearby attractions include Perc Tucker Regional Gallery (0.4 km), Street Art CBD Walking Trails (0.5 km), and Escape Academy (0.5 km).
What are some of the property amenities at Madison Plaza Townsville?
Some of the more popular amenities offered include free wifi, a pool, and meeting rooms.
Which room amenities are available at Madison Plaza Townsville?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Madison Plaza Townsville?
Guests can enjoy complimentary tea and free instant coffee during their stay.
What are some restaurants close to Madison Plaza Townsville?
Conveniently located restaurants include A Touch Of Salt, Jam, and Wild Rice Laos & Thai Cuisine.
Are there opportunities to exercise at Madison Plaza Townsville?
Yes, guests have access to a pool during their stay.
Is Madison Plaza Townsville located near the city centre?
Yes, it is 0.10 km away from the centre of Townsville.
Are any cleaning services offered at Madison Plaza Townsville?
Yes, dry cleaning and self serve laundry are offered to guests.
Are there any historical sites close to Madison Plaza Townsville?
Many travellers enjoy visiting Kissing Point Fort (2.4 km) and National Trust Heritage Centre (1.8 km).