Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Sitting in the heart of Townsville on Palmer Street, Rydges Southbank Townsville offers business and leisure travellers alike a premium location in the Central Business District close to shopping, dining and entertainment. Our boutique Townsville accommodation is the gate to Magnetic Island and the Great Barrier Reef and offers unparalleled views of Townsville City, Castle Hill and Ross River Marina. Rydges Southbank Townsville accommodation is just a short walk from key attractions including Reef HQ, Maritime Museum of Townsville and the Museum of Tropical Queensland. Walk across the Victoria Bridge and experience the newly rejuvenated Flinders Street shopping precinct. For those looking for a night out on the town, the night club strip at Flinders Street East is the hip place to be. Rydges is only a few minutes' walk from QLD Country Bank Stadium, home of the mighty NQ Cowboys.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This hotel is ripe for renovation! It’s very dated and pretty daggy BUT if you are ok with that and just want somewhere that is clean and well located in Palmer Street for a few restaurants (if you aren’t looking for luxe dining), it’s okay. Keep your expectations very measured and you’ll be fine!!! It’s a bit hilarious to think their own website uses the word ‘luxurious’. Hmmmmmm!!! We wouldn’t have chosen it in a different situation but given a flight issue we ended up choosing late notice accommodation and there was little to choose from on Christmas Eve/Day night - unsurprisingly!! The very spacious executive suite we did book was good value at Christmas time we thought though, despite the aged appearance. Nothing really matches in the room!! Parking was readily available and felt secure so that was good. We had a lost baggage/airline issue and we received good assistance from the fellow at the front desk, and always a smiling face from him generally. I’m just embarrassed not to remember his name - but certainly his welcoming nature outshone all his other colleagues over those couple of days who had a hard time even looking up the from the computer to make any eye contact!!
Read more
Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle Burbidge, Revenue Management at Rydges Townsville
Responded 12 Feb 2024
Hi LisaMDL, thanks for taking the time to provide us with some insight to your recent visit to Townsville. Your feedback is appreciated and has been passed on in an effort to improve our services. Again, thank you! Kind Regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a 3 night stay. Very disappointing. Stayed with Rydges on many occasions. Asked for room to be serviced. Had to place a sign on door not really told about at check-in. Asked for room to be serviced throughout day. Told no staff available and I was on list at the 2nd or 3rd prompt at the 6pm mark. Rang again at 7pm and told sorry but no service would be done today. Asked: What was I after? I said towels needed replacing, bins needed emptying and we would like the room to be serviced. Told it wouldn't be happening today and would let housekeeping know for tomorrow. Asked whether I would need to beg for it to be serviced tomorrow. Very disappointed. Part of the reason at stay in hotels is to have rooms serviced. Felt very dismissed by staff. No follow up from reception that service wouldn't be happening. Had to ask for another roll of toilet paper. Staff not overly friendly on reception. I asked about parking was only told I could park downstairs if there was room. Didn't advise of parking at back of hotel. Beds comfy WiFi actually works.
Read more
Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rydges Townsville, General Manager at Rydges Townsville
Responded 20 Oct 2022
Hi Catherine_Myia71, thank you for providing your valuable insight on a recent stay. We are sorry to hear there were many things that let you down, from daily service to our staff provided information about hotel amenities and facilities. We assure you we have taken on board your feedback to improve on these areas to ensure we do not overlook again. Thanks for your time, we hope to welcome you again to show you the kind of customer service we are proud to deliver! Kind Regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Because of our flight’s late arrival, we chose this hotel for its 24-hour reception and good location on the Palmer St restaurant strip, a short walk from the town centre. Staff were welcoming, friendly and helpful. Underground parking is free but not secured. The buffet breakfast was delicious. Our room was spacious, with efficient air con, comfortable beds, two good chairs, hospitality tray and frig, no minibar and no ice cube tray. The two bottles of water delivered each day were very welcome. The bathroom, with walk-in shower, worked well but was a tad shabby. The bedroom lighting was excessively 1980s dim. We needed a torch to see the aircon control panel. We would return and recommend, but bring a torch.
Read more
Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle Diehm, Revenue Management at Rydges Townsville
Responded 4 Sept 2023
Good day HDStripad, thank you for taking the time to provide us with feedback about your recent stay. We are pleased to hear most of the hotel was to your expectations and suited your needs! We look forward to welcoming you again when in sunny Townsville. Kind Regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff was so friendly and helpful. Overall very clean. This is a no frills hotel. Rooms basic. Walking distance to several great restaurants and to Woolworths. Had a great stay! The breakfast buffet was amazing. There is a convenience next door which was great. The conference center next door was great as well.
Read more
Date of stay: August 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessie Roberts, Other at Rydges Townsville
Responded 19 Sept 2024
Hello travelgrl4life, Thank you for your feedback! We are pleased to hear that you enjoyed your stay and that our location was so convenient for you. Best Regards, Jessie Roberts General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had two seperate visits to this ideally located accommodation on the southern side of the Townsville CBD. Both two night stays were booked about 3 months prior during Rydges 'Flash Sales' promotions through PGR. Both stays were the similarly priced, yet our accommodation experience was poles apart. The hotel has excellent parking above and below with access by lift to the foyer and floors above. Both our rooms appeared to be recently renovated and were very comfortable with excellent bedding and normal room inclusions plus smart TV's and wifi. Our first 2 night stay was in a room overlooking the pool below and was quiet, meet all our needs and we considered was a 5/5. Our 2nd stay of 2 nights, reception staff told me, 'we gave you views over the city', Well the 2nd floor overlooked the brewery and car park across the road and yes I suppose some of the CBD. No problems so far, as the room was similar to our 1st stay. Come evening and the room had no sound proofed windows and what occurred outside of our Friday & Saturday night stay, certainly was heard in the room, though not to the same extent as being on the street and all the rooms facing the street must have similar issues. Being located near the lift we heard late on the 1st night, excited noisey children leaving the lift, late night/early morning returning guests, who appeared to use seating near the lift, whilst discussing world events and letting doors to rooms bang closed. The 2nd night we listened to a late night meaningful family discussion, with other guests again using the seating to talk, before moving off to their individual rooms and the doors banged closed in the early hours of the morning. One night, I can put up with the noise, but not for two nights. With upgrades done to rooms, they should have included the shower taps in our room having the 'H' and 'C', so children and adults are not left with the guessing game of which is the hot water. I suppose the desk and chair look nice in the room, but the chair is high and the desk is low and I could not face the desk to use it, but sit sideways. We thought the breakfast and evening meals were excellent, whilst there is plenty available outside to give variety for breakfast and evening meals. As an Event shareholder, I suppose the 'algorithms' can be used for the variation in accommodation and someone has to have a room facing the street and averaged my rating for our 4 nights. So much for being a PGR & Discovery Black member for the past 5yrs, it appears to mean nought.
Read more
Date of stay: March 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rydges Townsville, General Manager at Rydges Townsville
Responded 6 Sept 2021
Hi Gamain, Thank you for taking the time to write us a review. We Rydges Southbank Townsville take all comments/reviews into consideration to improve our hotel. We do hope to see you again in the near future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff are always very welcoming. Beds are very comfortable. Great breakfast and the best complimentary choc chip biscuits "freshly baked" available at reception.. Complementary water in rooms. Great location. Overall a great place to stay.
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Great location, close to lots of different cuisines within walking distance.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessie Roberts, Other at Rydges Townsville
Responded 19 Sept 2024
Dear 46Toni, Thank you for your wonderful feedback! We are delighted to hear that our staff took great care of you during your visit. Our chefs are thrilled that you enjoyed the cookies as well. We look forward to welcoming you back to Townsville soon! Kind regards, Jessie Roberts General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose this hotel to stay overnight when attending the Elton John concert and were not disappointed. Our room was a double double to accommodate three adults, one of whom is in a wheel chair. Special thanks to Emerald who went above and beyond to ensure we could manage in this room as there are no acessible rooms at this hotel. The room was very comfortable and spacious enough for a wheel chair. It provided a view over the marina which was most appreciated and proved a point of interested. The bathroom is where it's apparent this is a mature hotel. It is small but adequate, just required a small wheel chair and experience to manage that part. Breakfast was enjoyable and provided sufficient choices for the standard breakfast buffet. We chose to eat at the end of the breakfast time knowing there were a large number of check outs. There was still plenty of food despite an extra busy morning. Staff were very attentive and friendly with regular pick ups of used plates, checking that we had everything we needed and were satisfied. We were not rushed and encouraged to take our time and enjoy the meal. We were very happy with our stay and can recommend this hotel, particularly if you are in Townsville for any events at the new stadium. It is an easy walk and council have constructed a new wide, well lit pathway plus a creek side boardwalk directly from Palmer street to the stadium.
Read more
Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We usually stay at Rydges when in Townsville to watch the Cowboys play so when our daughter was advised to attend the Townsville hospital for a scan we decided to stay there again. As usual the room was clean and the beds comfortable. Also liked the fact that the fridge wasn’t full of drinks that leave no room for water bottles or the lactose free milk that I drink and for medication that needs to be kept cold. We had room service dinner that night but apart from the lovely bruschetta, the meal was ordinary. Frozen battered fish and chips and limp salad. We were looking forward to an ,included in the room price, breakfast as the Buffett breakfast we enjoyed in the past was well worth the money but unfortunately it just wasn’t as expected. Had to ask for toast and hash browns that were ordered on the menu but didn’t make it to our room. Also had to ask 3 times for a bottle of water that was my choice of a ‘welcome drink’ as quoted if you joined the club. I realise that covid19 has meant changes have had to be made and am hopeful things will get back to normal soon. Did not like being kept waiting at reception for 15 minutes when checking out in the morning. When we arrived on Friday night there was no one on reception but there was a phone with a sign to say call if you needed someone which I did and the young lady answered immediately and was at the desk within five minutes but on checking out at around 9.15 am there was no one in sight although we could hear voices in the office but had no way of attracting their attention. When the lady finally did come out she wasn’t able to get the computer to log on to process our payment because I was using an eftpos debit card and not a credit card. We have had this problem several times in the past and I think this should have been fixed by now. I am hopeful things will improve as we get back to normal when the pandemic is over as we really enjoyed staying at Rydges in the past.
Read more
Review collected in partnership with this hotel
Date of stay: June 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Can’t complain about the location but when you book one of the few Executive Suites, where the description says “Appointed with High Quality Modern Fixtures and Fabrics” then one expects a little more than chipped paint, a cheap chipped coffee table, bathroom cabinet doors needing work, stained carpets, every door entry including elevators almost destroyed... Sure it’s COVID time, but this hotel has past its use by date! Staff great, albeit bed not made, bath not cleaned, and toilet paper not replenished after first night. Done second night after mentioning at reception but shouldn’t have to! In short... Definitely NOT a premium hotel, no matter the price!
Read more
Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff were very friendly and hotel is in a great location. These aspects will put me off booking here again though: 1. Air con was not functioning properly and it was very hot and humid 2. Shower pressure was terrible 3. I asked for an early morning wake up call which I did not receive 4. Only available breakfast is the $27 buffet plus $5 coffee
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle Burbidge, Revenue Management at Rydges Townsville
Responded 20 Mar 2024
Hi V6749GCrebeccaj, thanks for your honest feedback, we assure you we take all reviews on board in an effort to improve our service and product! We are pleased to hear that you did enjoy our location and our staff exceeded your expectations for customer service. Again, thanks for your time - we hope to see you again when in Townsville. Kind Regards, Michelle Burbidge
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Townsville area.
PRICE RANGE
AU$168 - AU$224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rydges southbank hotel townsville, townsville rydges southbank hotel
LOCATION
AustraliaQueenslandTownsville
NUMBER OF ROOMS
97
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
