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Rydges Southbank Townsville

Hotels.comUSD 141*
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08/06/2017 09/06/2017
1 room 2 adults 0 children
USD 188*
USD 141*
USD 188*
USD 141*
USD 188*
USD 141*
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Rydges Southbank Townsville
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476 Reviews from our TripAdvisor Community

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Showing 473: English reviews
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Gold Coast, Qld
Reviewed yesterday NEWvia mobile

This hotel is a little old and dated, but you can't beat the location, surrounded by lots of great restaurants to choose from all walking distance, 500m or less! Great for work trips as easy to get dinner and drinks any night of the week when work over. Breakfast buffet is great too!

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Helpful?
Thank DonnaGoldCoastQld
Brisbane, Australia
Reviewed yesterday NEW

I stayed here last week for one night for a conference. I'd like to rate this hotel 'good' not, as I feel it doesn't warrant an average or very good rating. The staff are friendly and welcoming. The hotel room was a little dated with 70s style cane furniture. That sad, it was clean enough and fitted out with the...

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Helpful?
Thank Martina M
Adelaide, Australia
Reviewed 6 days ago NEW

Excellent rooms, very accommodating staff, great views, good breakfast. Ideal location , a little away from the main stream but good restaurants nearby and well worth the easy walk over the bridge to the main stream. 2 Taxi stands immediately opposite Would stay there every time.

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Helpful?
Thank David and Lyn L
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, Thank you for taking the time to provide us with your positive feedback. We are so pleased to hear our property met all your expectations. We love to be able to pass onto our staff and team that they have excelled in providing our valued guests with a great customer experience. Once again, thank you for your time,...

Brisbane, Australia
Reviewed 2 weeks ago via mobile

Very good service but rooms are dated. My shower recess had large surface chips and an old fashion shower curtain. The ground floor restaurant was very good value with the best beef brisket I have ever tasted, the nougat dessert is worth visiting for alone. Very friendly and helpful stay. Highly recommended.

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Helpful?
Thank wwwTraveller62
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, Thank you so much for taking the time to provide us with your valuable feedback. We love to hear our staff excelling in customer service by being friendly and helpful to our guests. We are currently in the process of re-tiling our bathrooms throughout the hotel and are approximately a third of the way! Once again, we thank...

Brisbane, Australia
Reviewed 3 weeks ago via mobile

For's Clean Quiet City location Close to many restaurants Free and good wifi Friendly and efficient staff Great buffet breakfast and great value for $ Taxi rank out the front Against's Dated decor and in need of update Noisy air con in room

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Helpful?
Thank Suz S
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day Suz, Thank you for taking the time to provide us with your feedback. We appreciate our valued guests providing us with insight to their experience and are glad to hear your stay was a pleasant one and our staff accommodated your needs. Many Thanks, Michelle Diehm - Front Office & Revenue Manager

Reviewed 3 weeks ago

I travel for work a lot - and work always put me into a Rydges. Up until Townsville this has been great. The staff member at check in was polite and friendly. Got to my room/suite and immediately could tell the difference between a Metro and Regional Rydges. The decor is half modern with a splash of dated wicker look...

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Helpful?
Thank Lisa G
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Morning Lisa, We are sorry to hear your stay was not up to standard. We assure you we have followed up from your concerns pertaining to the cleanliness of your room and have addressed the issues to ensure there is no reoccurances. We are pleased our staff were polite and friendly upon your arrival, your feedback is appreciated. Once...

Cairns, Australia
Reviewed 3 weeks ago via mobile

Each time we go to Rydges Southbank it seems to be of poorer quality and standard. The bathroom is mouldy, tiles are peeling, shower curtain missing hooks, rust marks and the bathroom door was swelling (possible water damage). There was a big white stain on the dark carpet (looked like bodily fluids of some description), the aircon was off when...

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Helpful?
Thank RACD12
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, We are so sorry to hear your stay was not to your expectations. We have addressed the bathroom and water problems with our maintenance department to ensure that these don't reoccur. We apologise for any inconvenience throughout your stay, we have begun to re-tile all our bathrooms throughout the hotel and are approximately a third of the way...

Reviewed 3 weeks ago via mobile

We visited townsville and had family meet us there. We stayed in the hotel And apartments. Reception was great, had all the answers to our questions. Our room was ready on time and was very clean, and beds were so comfortable. We had breakfast in the restaurant and there was something for everyone to eat. Our family in the apartments...

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Helpful?
Thank AliciaKK8
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Afternoon Alicia, Thank you so much for taking the time to provide us with your feedback. We are thrilled to hear your stay was enjoyable and met your expectations. We love that our staff were able to provide you with outstanding customer service and any issues you came across throughout your stay were resolved professionally and proficiently. Once again,...

Reviewed 17 April 2017

Stayed 8 April for one night. Have stayed at, and enjoyed, several Rydges hotels around Australia. As such, I had no hesitation booking at Rydges Townsville believing the same 4 star experience was to be had as elsewhere. What a shock to find our room to be in serious need of repair; suspended ceiling filthy, bathroom tiles had been painted...

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Helpful?
Thank Troy S
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day Troy, we are sorry to hear your stay at our hotel was not to your expectations. We are currently, re-tiling our bathrooms (shower recess) throughout the hotel and are currently 1/3 of the way through this refurbishment and refresh in our rooms department. We appreciate our guests taking the time to give us feedback so we are able...

New Orleans, Louisiana
Reviewed 16 April 2017 via mobile

Yes, ones upon a time this was a four star hotel, but now not anymore. The wear and tear in the hotel spaces and rooms is clear to everyone. In my room there was a hole in the wall and to my opinion it was there already for a long time. Also the housekeeping is absolutely not at a four...

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Helpful?
1Thank dutchy-abroad
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, thank you for taking the time to provide us with feedback pertaining to your recent stay at our hotel. We are sorry to hear our property did not meet your expectations with the maintenance and housekeeping issues you incurred in your room. The information has been passed on with regards to your rooms and we've addressed the details....

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08/06/2017 09/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Rydges Southbank Townsville sits in the heart of Townsville's foodie precinct on Palmer Street and only a short stroll to the CBD. Our hotel is the gateway to Magnetic Island & Great Barrier Reef. Business and leisure travellers alike will appreciate our central business district location near all the premier shopping, dining and entertainment areas ... more   less 

Additional Information about Rydges Southbank Townsville

Address: 23 Palmer St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Price Range: $95 - $985 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Southbank Townsville 4*
Number of rooms: 110
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Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel
Rydges Southbank Townsville
Hotel Style:
#16 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Southbank Townsville staff and other travellers.
2 questions
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Brisbane, Qld
6 months ago

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Questions? Get answers from Rydges Southbank Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for high floors for views - very quiet rooms despite a huge influx of young people for a "musicfest" in the town”
DavidandLynL, 21 May 2017 | Read review
“There are no good rooms”
794troys, 16 Apr 2017 | Read review
“The higher the room the better the view!!!!!!!!!!!!!”
holidaytime2222, 21 Mar 2017 | Read review
“Ask for one with a view”
725terryl, 17 Jan 2017 | Read review
“Rooms overlooking the pool are usually good.”
jennytalbot, 6 Jan 2017 | Read review
5 of 5
Hotels.com
USD 141* /night
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TripAdvisorUSD 141
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*Disclaimer
Prices are for 1 room, 2 adults
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