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Mercure Townsville

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Traveller (162)
Room & Suite (45)
Storyboard
Overview
  • Excellent25%
  • Very good45%
  • Average21%
  • Poor6%
  • Terrible3%
Travellers talk about
AMENITIES
Public Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Mercure Townsville
Special Offer: UP TO 30% - EARLY BOOKING
Offers from Mercure Townsville
Special Offer: UP TO 30% - EARLY BOOKING
Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (973)
There are newer reviews for Mercure Townsville
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Traveller rating
246
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60
31
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LanguageEnglish
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31
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All reviewscastletown shopping centreclose to the airportfast food outletsbuffet breakfastrooms are comfortablefamily roomchecking outpleasant staybusiness tripgreat spotmagnetic islandcelsiusreceptionsizzlertropicalpillowsconference
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11 - 15 of 946 reviews
Reviewed 13 February 2018 via mobile

We love staying here - the staff are friendly , the rooms a clean and the food is lovely. If you need something the staff are always helpful. We needed an early breakfast and asked for the Bircher museli the night before. It arrived with...More

Thank Lizzard3
Response from MercureTownsville, Front Office Manager at Mercure TownsvilleResponded 27 February 2018

Dear Lizzard3, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and that our staff are always helpful and accommodating. It is always...More

Reviewed 12 February 2018

This Accor motel was affordable and clean. Sadly, one young receptionist was apparently the only duty manager. Not good enough despite her brave attempts to attend to a number of guests booking in, asking questions, as well as the busy telephone. Having been recently refurbished;...More

Thank AstridandGlen
Response from MercureTownsville, Front Office Manager at Mercure TownsvilleResponded 27 February 2018

Dear Astrid and Glen, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will certainly be sure to share your comments with our team. I am sure that this feedback will...More

Reviewed 10 February 2018

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Review collected in partnership with Accorhotels.com
Response from MercureTownsville, Front Office Manager at Mercure TownsvilleResponded 27 February 2018

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Reviewed 10 February 2018

I booked online via the Mercure site, there were no issues, and the email communication (confirmation, etc) prior to checking in was welcome. The check in process was efficient, and the gentleman we talked with was most helpful in explaining the venue's amenities (pool, restaurant,...More

Thank Sharon C
Response from MercureTownsville, Front Office Manager at Mercure TownsvilleResponded 27 February 2018

Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and lovely to hear that our staff were accommodating during your stay with us. I am sorry to hear of your...More

Reviewed 7 February 2018 via mobile

I was here overnight not too long ago and having been in previous Mercure properties, I was a little surprise on the quality of the amenities during my stay. The room was old and the carpet definitely needed replacing. Bugs in the room like ants...More

Thank alim85
Response from MercureTownsville, Front Office Manager at Mercure TownsvilleResponded 27 February 2018

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Restaurant
Free Parking
Room Service
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Tennis Court
Outdoor pool
Details
Price range
USD 82 - USD 121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Townsville
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 82 - USD 121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Townsville
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (162)
Room & Suite (45)
Pool & Beach (17)
Dining (12)
Business Centre & Event Rooms (4)
Questions & Answers
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gnaglins
5 January 2018|
AnswerShow all 3 answers
Response from theb0ne | Reviewed this property |
you get free access to a 24 hour high quality gym. great. close by. walking distance.
0
Votes
Mandy P
21 July 2016|
AnswerShow all 5 answers
Response from AstridandGlen | Reviewed this property |
Lovely pool with deck chairs and near the bar and restaurant. Water temperature, I guess, would be slightly below tepid in August. Townsville is in the tropics, rarely below mid twenty degrees in daytime.
0
Votes
Mandi H
27 December 2015|
Answer
Response from Mark N | Reviewed this property |
no
0
Votes
Room Tips
"Tired hotel past it’s prime"
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"Lake view room"
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"We were close to the gate so easy access to get to the mall."
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"Join LeClub Accor for access to sales"
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