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Mercure Townsville

Hotwire.comUSD 76*
View Deal
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 119*
USD 76*
Great Deal
USD 78*
USD 78*
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Mercure Townsville
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861 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Townsville
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Showing 839: English reviews
Reviewed 1 week ago via mobile

Have stayed here many times and the family and I love it. Terrific pool and relaxed atmosphere. The chef on breakfast always comes to greet me and offer tips on the buffet and the reception staff go above and beyond to accomodate any issues. I think the staff are just terrific and the kids love the food and pool, although...

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Thank Suzette W
Reviewed 1 week ago via mobile

Once again a great stay. Everything you need is there and no better place when the function you are attending is on site. Stayed two nights and the service was fantastic. Comfortable rooms and a good bar and restaurant.

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Thank Craig W
Canberra, Australia
Reviewed 2 weeks ago via mobile

Spent one night on a stopover. Checkin and checkout was easy with friendly staff. Got a room upgrade which was great. Room was clean and plenty of room to spread out. Bed was comfortable. We had dinner by the pool which was lovely. The meal was great and service quick and friendly. Buffet breakfast was also very nice. Great hotel.

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Thank Jana22
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Jana22, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive such positive feedback. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Sydney, Australia
Reviewed 2 weeks ago

Good resort. Staff were excellent, especially at reception. Within walking distance of shopping centre. Close to airport and CBD. Breakfast was very good but the steak at dinner could have been better.

Review collected in partnership with Accorhotels.com
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Thank Jenny S
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Jenny S, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. I have also passed on both your positive & constructive feedback to our kitchen team. Thank you again for sharing your experience, and...

Reviewed 3 weeks ago via mobile

I'm an Accor member. My special member rate was $149 for tonight. What a deal? Well the trip advisor price was $115??? It's a great spot, it's tidy, comfortable and in good condition. It's a bit sad the members get worse prices than the general public but hey it's a predatory world out there.

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Thank Dave B
Clifton Beach, Australia
Reviewed 4 weeks ago

Staff at both check-in and check-out were cheerful and helpful. The room was v[clean and well maintained with only a slight issue with a noisy air-conditioning behind the unit. This was "fixed" by closing the bathroom window, which over-looked the aircon, and the bathroom door. The grounds were also well maintained although we did not have the opportunity to use...

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1Thank Granville W
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Granville W, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 4 weeks ago via mobile

Very quiet location which we enjoyed. 24 hour Reception so anytime you need something someone is here. Lovely grounds and pool setting. Rooms are very sound proof, very quiet last night. Bathroom very compact but practical only downer is the shower door that opens inwards (you will get it when you see it). I will stay again!

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1Thank 1974Mitch
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear 1974Mitch, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Brandon, Australia
Reviewed 17 April 2017

We have visited many different Accor hotels in Australia and this by far the best not only for value but great food , service and facilities. The staff are the best ! Nothing is to much trouble and always wanting to make our break special. We will be visiting many time again

Review collected in partnership with Accorhotels.com
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1Thank A8877ONmarting
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear A8877ONmarting, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive such positive feedback and I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Gold Coast, Australia
Reviewed 17 April 2017

I was sent here for work. It is in a commercial area so dont expect to walk down a treelined street with a choice of restaurants. Just remember it was work. On arrival a nice open reception easy check in. Getting to the room was by a map as there are several wings to this place. I jokingly mentioned my...

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2Thank Waza0241
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Waza0241, We very much appreciate you taking the time to review your recent stay at the Mercure Townsville. I am glad you have found our hotel to, on the most part meet your needs on your recent business trip. I am however sorry you had encountered some off putting issues along the way. We would like to apologise for...

Brisbane, Australia
Reviewed 13 April 2017 via mobile

Pre paid accomodation and breakfast only to find guests who booked at same time but did not pre pay were offered breakfast at discount rate $15 instead of $20. When questioned front desk staff would not provide same deal. Resort very tired looking, rooms very basic. Being here over Easter you have to especially request for your room to be...

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1Thank warsue
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear warsue, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I believe our General Manager Steve Wellsteed has been in touch with you regarding your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 

Additional Information about Mercure Townsville

Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Region: Australia > Queensland > Townsville
Price Range: $103 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville
Hotel Style:
#1 Green Hotel in Townsville
#7 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Townsville staff and other travellers.
3 questions
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Gorokan, New South Wales, Australia
over a year ago

See all questions (3)

Questions? Get answers from Mercure Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view rooms are best.”
michaelodger, 23 May 2017 | Read review
“On the ground floor, would be quieter”
MissTravelingMegs, 22 May 2017 | Read review
“Choose a room with a lake side view.”
jemikcmo, 22 May 2017 | Read review
“Further away from the function rooms is best for piece and quiet. Closer is great for quick access to the bar and pool area.”
U3590QWjohnk, 17 May 2017 | Read review
“worth the money to get a lake view in my opinion”
notgreynomad, 16 May 2017 | Read review
5 of 5
Hotwire.com
USD 76* /night
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Booking.comUSD 78
Expedia.comUSD 78
HotelQuicklyUSD 119
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*Disclaimer
Prices are for 1 room, 2 adults
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