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Hotel Grand Chancellor Townsville

Hotels.comUSD 83*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 93*
USD 83*
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USD 93*
USD 93*
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Hotel Grand Chancellor Townsville
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235 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Grand Chancellor Townsville
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Showing 233: English reviews
Burdell
Reviewed 27 September 2016

We experienced a very professional stay. The price was great. Amazing buffet breakfast in the mornings. Great function room very big bar in the room. Cheap drinks! Great hotel rooms had the best sleep. Great staff always there to help.

Review collected in partnership with this hotel
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Helpful?
Thank taniav151
Management response:

Dear taniav151, Thank you for this 5 star review! I am so pleased that everything was perfect. I’ll be sure to relay your kind words to the team. We look forward to welcoming you back again, hopefully in the near future. Best regards, Paul Gray Hotel Manager

Airlie Beach, Australia
Reviewed 25 September 2016

I was very happy with the high standard of customer service. The front of house staff as well as the breakfast crew were of an extremely high standard and appeared to enjoy being able to assist. Nothing was too much trouble.

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Helpful?
Thank F2357DIjanc
Management response:

Dear F2357DIjanc, Greetings and thank you for writing this wonderful review! We love to hear from our guests, and it is even better when the feedback is as positive as yours. I’ll be sure to commend our staff for a job well done. We look forward to welcoming you back again soon. Best Regards, Paul Gray Hotel Manager

Draper
Reviewed 25 September 2016

The hotel was excellent for our requirements and we will recommend it to our friends. Disappointed in the sea view from our room but were happy to see where we wanted to go from the room. Thanks to all staff who made our stay such a pleasant one.

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Helpful?
Thank 555christynec
Management response:

Dear 555christynec, Thank you for your wonderful recommendation of Hotel Grand Chancellor Townsville. I am sorry that you weren’t too impressed with the sea view though but I am glad you were able to see where you wanted to go. Thank you also for your kind words about your service, I’ll be sure to commend our great staff. We look...

Indented Head, Australia
Reviewed 24 September 2016 via mobile

We came to Townsville for a family gathering. I decided to stay here because of a deal they were offering. We got a twin room for my frind and I, we both got queen beds which are extremely comfortable. The rooms are a little tired however, they are very accommodating and clean. The staff have been so friendly and efficient....

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Helpful?
Thank Fran S
Management response:

Dear Fran S, Thank you for your kind words. I am thrilled that you enjoyed all aspects of your stay from our accommodating rooms to our friendly staff. I appreciate you taking the time to share your comments and look forward to welcoming you back for another great stay again soon. Best Regards, Paul Gray Hotel Manager

Reviewed 23 September 2016 via mobile

I personally think this hotel is not for kids. As a young family I felt uncomfortable and expected friendly staff but when I had made it there the staff were very blunt and somewhat rude. A bit disappointed in parking as they are limited. Defiantly not worth the money. No smoking designated areas and when u ask u get a...

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Helpful?
Thank Casey L
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Casey L, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the service you received. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the...

Mackay
Reviewed 22 September 2016

We always stay here when travelling to Townsville to watch NQ Cowboys NRL side play. Hotel is close to leagues club & transport. It is nice on inside though not very appealing to look at on the outside. Staff are very good. Biggest issue is lack of close (free) parking, but otherwise we like it. Will have to try other...

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Helpful?
Thank Z9478QYandrewm
Management response:

Dear Z9478QYandrewm, Thank you for your kind words. I am thrilled that you choose Hotel Grand Chancellor Townsville when staying to watch the Cowboys play. Thank you also for your kind mention of our staff and I’m sorry that you found parking to be a bit of a letdown. We look forward to having you back again soon. Best regards,...

Ormeau Hills
Reviewed 21 September 2016

Very friendly staff, clean room. Would definitely recommend this Hotel. Townsville wasn't what I expected with the city run down with closed businesses but the Grand Chancellor was a great place to stay.

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Helpful?
Thank nicolat396
Management response:

Dear nicolat396, Greetings and thank you for sharing your review! While it’s a shame that Townsville was not for you, I’m glad you were happy with the hotel. We hope to have you back again one day soon. Best regards, Paul Gray Hotel Manager

Bentley Park
Reviewed 21 September 2016

Pity we only spent 1 night. Amazing Customer service with a friendly team and well appointed rooms. I Recommend highly for your stay. It is right across the road from the Brothers Leagues Club and lovely area to walk around.

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Helpful?
Thank V3580GMfionad
Management response:

Dear V3580GMfionad Thank you for your great recommendation. I am thrilled that you enjoyed your time here, particularly high-level of service from our staff and our comfortable rooms. We hope to have you return again soon! Best regards, Paul Gray Hotel Manager

Townsville
Reviewed 21 September 2016

Just a simple stay in town after work, the location was perfect the room was comfortable, the pool was cool and the staff very happy and friendly. This is a great place to stay in the city so close to everything you might need or want to visit.

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Helpful?
Thank GlynandJen
Management response:

Dear GlynandJen, Thank you for sharing this glowing review of your recent visit to the hotel. We love hearing guest feedback and it’s even better when it’s as great as yours. We look forward to welcoming you back again soon. Best Regards, Paul Gray Hotel Manager

Remuera
Reviewed 20 September 2016

A central hotel accessible to all the facilities that Townsville has to offer. Great shops and bars nearby and the view from the room was outstanding. Wish that there was more time to reflect rather than attend the conference.

Review collected in partnership with this hotel
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Helpful?
Thank 332jonn
Management response:

Dear 332jonn, Thank you for taking the time to post a review of your stay at Hotel Grand Chancellor Townsville. It was wonderful to read that you enjoyed your time with us, even if it was for work! We hope to welcome you back again in the future so you have the chance to enjoy everything that we offer. Best...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Hotel Grand Chancellor Townsville is located in the heart of the CBD and shopping district and just a short walk from Townsville's major tourist attractions, including Reef HQ Aquarium and The Strand. Enjoy panoramic views of Magnetic Island, Castle Hill and the city from a variety of contemporary room types. Facilities include restaurant, bar, rooftop pool, gym and meeting facilities. ... more   less 

Additional Information about Hotel Grand Chancellor Townsville

Address: 334 Flinders St, Townsville, Queensland 4810, Australia (Formerly Holiday Inn Townsville)
Region: Australia > Queensland > Townsville
Price Range: $108 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Grand Chancellor Townsville 4.5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn
Hotel Grand Chancellor Townsville
Hotel Style:
#2 Luxury Hotel in Townsville
#8 Business Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Chancellor Townsville staff and other travellers.
1 question
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6 months ago

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Questions? Get answers from Hotel Grand Chancellor Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You need to get a high level room for views”
gordon35au, 26 Apr 2017 | Read review
“11th floor and higher rooms are quiet and have a small balcony with very pleasant views.”
SuperDoctorBrisbane, 15 Apr 2017 | Read review
“Room 1005 has a nice view over the creek”
MozBru, 13 Mar 2017 | Read review
“Get a room as high as you can and overlooking Castle Hill - you won't be sorry!”
801staceyr, 11 Mar 2017 | Read review
“Rooms that face Ross creek.”
johncW7161YO, 7 Jan 2017 | Read review
5 of 5
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USD 83* /night
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Prices are for 1 room, 2 adults
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