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Oaks Gateway on Palmer

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386 Reviews from our TripAdvisor Community

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Showing 381: English reviews
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Brisbane, Australia
Reviewed 1 week ago

Have been spending some time in Townsville for work and these apartments are great. Located on Palmer St, there are plenty of dining options and a short stroll across the bridge to Cowboys Leagues Club. From the units overlooking Ross Creek and the city, you can spot the occasional crocodile. Units are well equipped and comfortable. I have stayed in...

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Helpful?
1Thank Queenslanderrr
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Dear Queenslanderrr, I am so glad to hear that you enjoyed your stay, as you mentioned we really are in the perfect location walking distance to a variety of different restaurants, bars and the very popular Cowboys Leagues Club! Our 1 & 2 bedroom apartments are spacious and fully self contained with all the utensils you need if you are...

Perth, Australia
Reviewed 1 week ago via mobile

Room clean but acoustics terrible. We wee woken Good Friday morning at 6am by other guests going in and out and in and out etc if their room amid doors shutting loudly. Not only loudly but easy to hear in rooms. Oh and can hear people walking in the floor above Afternoon checkin staff pretty surly. We had specifically asked...

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Helpful?
Thank JJMayburg
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Dear JJ Mayburg, Thank you for taking the time to write a review for Oaks Gateway, we do appreciate all feedback and use this as a valuable tool to improve our guest experience. I am really disappointed to hear that you did not enjoy a peaceful stay and were awoken by doors opening/closing. We do offer stand a lone 1...

Udaipur, India
Reviewed 1 week ago

Stayed at this establishment 19-24 February. Requested a late check out as due to the steamy weather, needed a shower before I boarded a plane. No such luck - full board for an extra couple of hours. I will be revisiting Townsville another 2 times for a week on each occasion as will another with which I do business. We...

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Helpful?
Thank liketotravelinstyle
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Dear Liketotravelinstyle, Thank you for taking the time to review our hotel on Trip Advisor. We really do have a great team here at Oaks Gateway that take pride in our level of customer service and I will be sure to pass on your compliments. We do offer a free of charge late check out of 11am and a $20.00...

Townsville, Australia
Reviewed 3 weeks ago via mobile

Beautiful, big room overlooking the city. Close to restaurants, shops, the strand & movies. Pool was nice too. Also had a gym. Service was good. Only downside was the price $150 per night & the tv was tiny.

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Helpful?
Thank Fiona C
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Dear Fiona C, I am so glad to hear you had a great stay! As you mentioned our spacious, fully self contained 1 & 2 bedroom apartments are in a prime location walking distance to many restaurants, bars and shopping. Oaks Gateway is the perfect place to stay whether travelling for business or leisure and I am glad you were...

brisbane
Reviewed 3 weeks ago

Nice apartment block in a good location. However I hate having to have confrontation with the staff from the start. After 6 hours drive entering my room, was not the river view high floor booked. Granted high floor is not always available, but second floor view of air conditioners really. I returned to reception to be advised no other rooms...

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Helpful?
Thank dvh2
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Dear Dvh2, Thank you for taking the time to review our hotel on Trip Advisor. We do always try our hardest to accommodate all guests requests, however occasionally due to reasons beyond our control this can not always be done. I am glad to hear that our front desk team were able to move you to a higher floor with...

Northampton, United Kingdom
Reviewed 4 weeks ago

Really good serviced apartment, comfortable bed , good bathroom, nice balcony with views and small kitchen area. Nicely located with some parkland and river walks on one side of the hotel and the other side on the main street with bars and restaurants. Easy check in, luggage storage and helpful receptionists

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Helpful?
Thank Malcolm S
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Dear Malcolm S, Thank you for taking the time to review our hotel on Trip Advisor I am very pleased to hear that you enjoyed your stay here at Oaks Gateway on Palmer. As you mentioned, our fully self contained apartments are spacious, modern and have everything you need to make yourself feel at home. We are within walking distance...

Reviewed 4 weeks ago

I recently travelled to Townsville to visit family. I have stayed at the Oaks Gateway on Palmer many times and I am never disappointed. I had asked for the highest room available overlooking the city and that's exactly what we got. The view and breeze from the top floor was perfect. I booked a 2 bedroom apartment for myself and...

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Helpful?
Thank Jodie P
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Dear Jodie P, I am so glad to hear that you continually choose to stay at Gateway when you come to Townsville and enjoy it so much! The views from level 12 really are spectacular and perfect for a weekend getaway or business trips so I am happy to hear that we could accommodate your requests. I really do have...

Cairns, Australia
Reviewed 17 March 2017

The Oaks Gateway on Palmer is a clean and modern facility. The staff are friendly and professional and attentive to any requests. I enjoy the location on palmer Street with a range of restaurants, hotels and CBD close by. I would recommend the Oaks for a short or longer term stay.

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Helpful?
Thank _itswhitey
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Dear _itswhitey, Thank you for taking the time to review our hotel. We really do have such a great team here at Oaks Gateway and they will be thrilled to hear your comments. As you mentioned, we are in a great location only a short stroll to a variety of restaurants, bars and shops, on top of a local grocery...

Reviewed 5 March 2017 via mobile

We stayed here for 2 nights in a 2bed apartment. The cleanliness of the room was appalling, the floor was slimy like it had been mopped with an oily mop. I grabbed a blanket out of the cupboard to put on the bed and when I unfolded it, it had what appeared to be dried vomit in it. I asked...

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Helpful?
2Thank Sarah W
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Dear Sarah W, I am very sorry that your stay was not an enjoyable one. This is well below the standards that we provide here at Oaks Gateway and I have addressed the issue with our housekeeping team to ensure this does not happen again. Whilst it is disheartening to read that you did not enjoy your stay here at...

Brisbane
Reviewed 21 February 2017 via mobile

Okay accommodation in a handy location to cafes, restaurants and bars. Spacious and clean rooms. I've stayed here several times and the staff have always been friendly and helpful. Reasonable value compared to some other options in the area.

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Helpful?
Thank Winston_BrisVegas
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Dear Winston_Brisvegas, Thank you for taking the time to review our hotel on Trip Advisor. As you mentioned our hotel is in a fantastic location walking distance to many of Townsville's restaurants and bars. I will be sure to pass on your lovely comments to all staff as they will be so pleased they had a positive impact on your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Oaks Gateway on Palmer is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway on Palmer boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. To cater for that special function or meeting we also have our very own Conference Venue located on the same street (Metropole Conference & Events) ... more   less 

Additional Information about Oaks Gateway on Palmer

Address: 2 Dibbs St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Price Range: $129 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Gateway on Palmer 4.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Oaks Gateway On Palmer Hotel Townsville
Oaks Gateway On Palmer Townsville
Hotel Style:
#5 Romantic Hotel in Townsville
#7 Business Hotel in Townsville
#9 Luxury Hotel in Townsville
#10 Family Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Oaks Gateway on Palmer staff and other travellers.
2 questions
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Questions? Get answers from Oaks Gateway on Palmer staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you don't get a room above the air conditioning condensers as with the doors open you won't get a decent nights sleep”
liketotravelinstyle, 12 Apr 2017 | Read review
“No guarantee you will get the room you book!”
dvh2, 2 Apr 2017 | Read review
“Room at the rear with river view is good”
MalcolmS114, 23 Mar 2017 | Read review
“Higher floors overlooking the city have the best views.”
jodiep382, 21 Mar 2017 | Read review
“My personal preference is for a room on an upper level. This request is always met.”
_itswhitey, 16 Mar 2017 | Read review
5 of 5