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Grand Hotel and Apartments Townsville

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Grand Hotel and Apartments Townsville
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410 Reviews from our TripAdvisor Community

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Sydney, Australia
Reviewed 27 July 2016

To escape the Sydney winter, my wife and I decided to go somewhere warm, off the beaten track. Townsville is often mentioned as an underrated tourist destination and being right next to the Great Barrier Reef, we thought of giving it a try... It didn't disappoint. Neither did our choice of hotel. After reading a few Trip Advisor reviews we...

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Helpful?
Thank BertiePMM
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi BertiePMM, Thank you for taking the time to share your recent experience at Grand Hotel and Apartments Townsville with us. I agree, we do have very friendly and professional staff at the hotel to make our guests feel welcome and to attend to any items that may arise. I am glad that the guest service team were able to...

Accrington, United Kingdom
Reviewed 24 July 2016 via mobile

This has to be one of the best hotels I have stayed in whilst in Australia. The rooms were brilliant super super comfy beds & choice of pillows. Well equipped towels toileteries etc ., The staff were welcoming attentive polite in fact a delight. Was sorry to be staying only one night this Hotel I would highly recommend. 5 star...

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Helpful?
1Thank carol O
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Carol O, Thank you for your very kind words and in sharing this with the TripAdvisor community. I am glad that you had a wonderful stay with us. I agree with you, we are truly blessed to have such a wonderful guest service team at the hotel and I will be sure to share your feedback with them. We...

Gold Coast, Queensland, Australia
Reviewed 14 July 2016 via mobile

Very friendly staff and always helpful 🤗 clean and tidy beds very comfy 👌 perfect location to restaurants, shops and takeaway places, pubs too 👍very reasonably priced would definitely recommend to any families and business travellers 😊

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Helpful?
1Thank Sandi B
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Sandi B, Thank you for taking the time to share your experience at Grand Hotel and Apartments Townsville. I am glad that you had a great stay here with us. I think you summed up exactly what we try to deliver to our guests. Safe travels and we hope to welcome you back again in the future. Kind regards...

Sydney, Australia
Reviewed 13 July 2016

My experience at the Grand hotel was disappointing. Furnishings, especially the carpet are basic. The bathroom door was peeling and some tiles near the door were broken. The room size was fine and everything was clean but the tiny high walled balcony of no use. There were no power points near the desk and wifi was expensive. I found the...

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Helpful?
Thank ausbirdlover
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Ausbirdlover, Thank you for taking the time to share your feedback with us on your recent stay. Feedback is taken very seriously and the maintenance items that you have raised have been addressed, again thank you for bringing this to our attention. Regarding the desk with all desks fitted with power points inbuilt at the end of the desk...

Melbourne, Australia
Reviewed 30 June 2016

our room was so spacious and very clean i loved our balcony the view of the river was perfect the hotel is right in the centre of all the best restauraunts great friendly staff what more could you ask for

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1Thank flowersintheattic34
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi flowersintheattic34, Thank you so much for taking the time to share your experience at Grand Hotel and Apartments with the TripAdvisor community. I think you summed it up nicely. Thank you for such a great review. Safe travels and hope to welcome you back again in the future. regards Troy Scott General Manager

Brisbane, Australia
Reviewed 27 June 2016

Nice hotel situated amongst some of Townsville's better restaurants. The rooms were average in size but very modern. The front desk service was great. Unfortunately no free wifi which was disappointing.

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Helpful?
Thank Andrew G
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Andrew G, Thank you for your feedback on your recent stay with us. You are correct, we are located in Townsville's premier dining precinct. We have a few room options available and assume that you experienced our Superior King Room, let me know when you visit next and i will upgrade you to one of our apartments, they are...

Mackay, Australia
Reviewed 21 June 2016 via mobile

The hotel is clean, tidy and convenient to some of the most delicious restaurants in town. Not only that... but some restaurants allow guests to do a charge back. Oh, and did I mention the beds and pillows were AMAZING... I haven't slept that well in ages.

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1Thank Petal1975
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Petal1975, I am glad that you had a great stay with us and had a wonderful night's sleep. We offer a pillow menu and different bedding options for that perfect sleep. Im with you, the restaurants around the hotel are great. Not only do 6 restaurants charge back to the hotel but two of them; Nandos and the Chef...

Reviewed 15 June 2016 via mobile

We stay in Townsville a lot, and this is our go to choice. The rooms are comfortable and clean. Service is always good. Pool area is good standard too. It's close to some good eating places. It's a surprisingly quiet area, easy parking, near the water and convenient. The rooms are usually priced very well for what you get.

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1Thank Caleisba
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Caleisba, Thank you for taking the time to share your experience of your stay here at Grand Hotel and Apartments Townsville and for your patronage. We have a few very exciting and new things coming soon which i am sure you will enjoy. We look forward to welcoming you back on your next journey to Townsville. Kindest regards. Troy...

Bingil Bay, Australia
Reviewed 11 June 2016

The rooms are spacious and clean. Bathrooms are adequate without being anything special and to have a kitchen and sitting area is a real bonus. The only real negative was that sitting on the couch (which is a fold-away bed) was really uncomfortable...the seat cushions were really saggy and need replacing. The hotel is right in the centre of the...

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Helpful?
Thank Missi0nary
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi MissiOnary, Thank you for your feedback on your recent stay with us. Since your review we can gone through all of the rooms and have replaced any cushions that were needing to be replaced, I genuinly appreciate you bringing this to our attention so we can fix items impacting our guests. kindest regards Troy Scott General Manager

Charters Towers, Australia
Reviewed 1 June 2016

I stayed here in December 2015, and also December 2014, and booked right at the last minute. I ordered a King room, however was upgraded to a 1 bedroom apartment which was just stunning. The staff are very friendly and helpful. I will definitely stay here again. Rooms are spacious and clean.

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Helpful?
Thank Stacey B
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Stacey B, Thank you for choosing us as your hotel of choice in Townsville and taking the time to share a wonderful review. I'm with you, our apartments are great and we are very lucky to have such a wonderful team to look after our guests. Safe travels and we look forward to welcoming you back in the future...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 

Additional Information about Grand Hotel and Apartments Townsville

Address: 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Price Range: $113 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville
Grand Hotel And Apartments Townsville
Hotel Style:
#1 Luxury Hotel in Townsville
#2 Spa Hotel in Townsville
#2 Family Hotel in Townsville
#2 Business Hotel in Townsville
#3 Romantic Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel and Apartments Townsville staff and other travellers.
4 questions
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Brisbane, Australia
over a year ago

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Questions? Get answers from Grand Hotel and Apartments Townsville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites on the top floor, level 4 are best.”
 of 5 bubbles caribblu, 17 Feb 2017 | Read review
“Ask to get a view to Palmer street”
 of 5 bubbles ArntE_12, 10 Feb 2017 | Read review
“Ask for a room on the first level as the lifts can be slow and are quite small and narrow if you dont like lifts.”
 of 5 bubbles corleyc, 2 Feb 2017 | Read review
“good service poor outlook from the 3rd floor.”
 of 5 bubbles KARIAN136, 2 Jan 2017 | Read review
“If you like a view make sure you only book, rooms that state a good view....”
 of 5 bubbles 149thias, 26 Sep 2016 | Read review
5 of 5