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Grand Hotel and Apartments Townsville

472 reviews
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Traveller (87)
Room & Suite (32)
Dining (4)
Overview
  • Excellent48%
  • Very good42%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“pillow menu”(24 reviews)
“palmer street”(67 reviews)
Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
Suites
4.5 Star Hotel
All hotel details
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Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (472)Write a Review
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Show reviews that mention
All reviewspillow menuone bedroom apartmentpalmer streetgreat locationwasher dryersecure undercover parkingvictoria bridgesome great restaurantsribs and rumpsrestaurants and pubsacross the roadan upgradegreat roomsreception staffsliding doormini barroom service
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1 - 5 of 456 reviews
Reviewed 2 weeks ago

Stayed at the hotel recently and was required to park in unsecured parking at another hotel next door. Rooms well presented and bed quite comfortable. The hotel had the makings of a great sleep. Air conditioner in the room was not working properly and as...More

Thank Rob S
Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded yesterday

Hi Rob S, Thank you for your feedback. I am disappointing that we fell short of the mark on this stay due to the items you have mentioned. I can assure you that we do take this feedback seriously to ensure we are constantly improving...More

Reviewed 2 weeks ago

For the price we expected more - there are plenty of options in Townsville and this is expensive for what you get (or should I say don't get). No undercover parking - in fact we had to park out in the open in the car...More

Thank msdcairns
Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded yesterday

Hi msdcairns, Thank you for taking the time to share your recent experience with us. I am disappointed that you were not happy with a few aspects of your stay. We would have loved to of had the opportunity to address some of these items...More

Reviewed 2 weeks ago

Loved the Grand Hotel & Apartments on Palmer street close to eateries and the city. Staff were excellent, very helpful and friendly. They seem to go the extra mile to help out. Our room was large with a kitchen and big balcony. Double rooms are...More

Thank Glenda A
Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded yesterday

Hi Glenda A, Thank you for taking the time to share your recent experiences with us at Grand Hotel and Apartments Townsville. We are very blessed to have such a wonderful team and I am glad that they looked after you. We hope to welcome...More

Reviewed 2 weeks ago via mobile

My partner and I stayed here for one night before our flight to Bali the next day. We got an amazing deal through booking.com which also allowed us late check out and free parking. The staff were lovely, offering suggestions of where to eat and...More

Thank DRC93
Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded yesterday

Hi DRC93, Thank you for such a lovely review of your recent stay with us and sharing this with the TripAdvisor community. We look forward to welcoming you back again in the future. Safe travels and best regards Troy Scott General Manager

Reviewed 3 weeks ago via mobile

Plenty of options to stay on Palmer St in Townsville. Have stayed at quite a few of the hotels here but this was my first time at the Grand. Was suitably impressed on arrival with excellent service at reception and a lovely new feel to...More

Thank Scott Y
Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded yesterday

Hi Scott Y, Thank you for choosing to stay with us for the first time. I am glad that you liked the hotel facilities and the team looked after you. We look forward to welcoming you back again on your next visit to the region....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Room Service
Spa
Hotel Amenities
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Self-Serve Laundry
Room Service
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Spa
Details
Price range
USD 72 - USD 147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Townsville
#2 Spa Hotel in Townsville
#2 Business Hotel in Townsville
#3 Romantic Hotel in Townsville
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
USD 72 - USD 147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Townsville
#2 Spa Hotel in Townsville
#2 Business Hotel in Townsville
#3 Romantic Hotel in Townsville
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (87)
Room & Suite (32)
Dining (4)
Pool & Beach (2)
Hotel & Grounds (88)
Bathroom (8)
Questions & Answers
Ask a question
Marees132014
2 December 2017|
AnswerShow all 4 answers
Response from RobertOldboy | Reviewed this property |
Sorry for late reply. Yes parking is on site but it is limited so need to book in advance
0
Votes
Charlesw12345
23 November 2016|
AnswerShow all 2 answers
Response from Troy S | Property representative |
Hi Charlesw1234, Thank you for your question for your upcoming stay with us. We do have apartment styled rooms with full sized fridges in them. The best thing to do is to drop us a line here at the hotel on 0747532800 so we... More
0
Votes
Jazzystar
2 May 2015|
Answer
Response from Troy S | Property representative |
Hi Jazzystar, We have two options for parking, offstreet gated carparking which is free and undercover secure parking which is $15. Hope this helps. Hope to see you soon, Best regards Troy
1
Vote
Room Tips
"Top floor towards rear very quiet"
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"Ask for a room at the very end to get best view of river, city and Castle Hill"
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"Room serviced every day and my room was quiet"
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"Love the balcony"
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