We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Traveller (47)
Room & Suite (25)
Dining (1)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Airport transportation
Dry Cleaning
Golf Course
Hot Tub
Laundry Service
Non-smoking hotel
Outdoor pool
Self-Serve Laundry
Show more
Room features
Air conditioning
Microwave
Refrigerator in room
Kitchenette
Non-smoking rooms
Good to know
HOTEL STYLE
Centrally Located
Mid-range
HOTEL CLASS
174Reviews
47Photos
3Q+A
40Room tips
Traveller rating
  • 82
  • 70
  • 17
  • 1
  • 4
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
We checked out of a week long stay today in unit 40. We had a pool view which was very nice and a spacious balcony. Our room was cleanish (surface clean) and fairly modern. There was build up of grime on shower head that need a a good bleach and faint stains on the bedsheets.
Read more
Response from Paradiseisles, Front Office Manager at Paradise Isles
Responded 1 week ago
Thankyou for taking the time to write an in depth review. We appreciate your feedback. In regards to the bed sheets, All linen is sourced through an outside cleaning linen company, who provide and wash all linen. Our cleaners, should never have put linen on a bed, if it was stained and it should have been placed in our returns trolley for the Company. I do apologise for this. As we are self contained apartments, and not a Motel, or Hotel, we only provide a starter pack of tea, coffee, sugar, toilet roll, sachets of laundry liquid, etc, to save you rushing out on arrival. This is fairly standard in most Buildings. I apologise if you felt the pool was not clean, but we do have to meet Council Regulations and they have regular testing to see if we meet these standards. Our Pool Company also has to meet these standards. The chlorine smell would be from the spa, as these pools need regular dosing. Thankyou again for your feedback.
Read more
I get unit 37 every year which is on the top floor at the back and I am very pleased with the room . Dianne and all the staff are very helpful and I would strongly recommend anybody wanting to stay at Paradise Isles to do so .The room itself is neat and tidy and well laid out
Read more
Response from Paradiseisles, Front Office Manager at Paradise Isles
Responded 2 weeks ago
Thankyou Mangrove 500 for your lovely review. We welcome you back anytime and glad you enjoy your stay with us.
Read more
***WARNING*** Don't book here, even if you are desperate. The customer service is so bad. Di, the office manager is ruthless and so is the hotel manager. You are better off booking at another place where they care about customers.
Read more
Response from Paradiseisles, Front Office Manager at Paradise Isles
Responded 3 weeks ago
Hi this is Di, whom you are referring to. I am very disappointed in this review as I have no idea who you are and cannot reply to this review accurately. We work very hard to help our guests feel at home, as per our many reviews below. Di
Read more
We were in the Gold Coast for no other reason than to visit the theme parks, and wanted to stay somewhere close to Surfers Paradise, without actually staying there...this place hit the mark. Out of hours entry is clear, and we knew we'd arrive after 5 (we were travelling from
Read more
Response from Paradiseisles, Front Office Manager at Paradise Isles
Responded 18 Jun. 2018
Thankyou for taking the time to review Paradise Isles. We are self contained apartments and you are correct in saying you need to pop to the shop to buy toilet rolls etc. On arrival we supply a starter pack of tea, coffee, sugar, milk, toilet roll. Once they are gone, you will need to supply your own. The building is 20 years old, but we do pride ourselves on the cleanliness of the apartments. Regards Di
Read more
There are 6 back rooms to each floor and I would STRONGLY advise anybody looking to book a room to check first that they do not have a back room!! They are atrocious! It is an old property inside and out (hence the price, I suppose), but the spa pool is barely tepid (depending
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & Beach
PreviousNext
12345
Is smoking allowed on your balconys?
Yes, smoking is allowed on the balcony with the door shut.
0 votes
Show all answers
Our apartments are Self-catering. Our guests normally do not book a daily service. We offer two types of daily service: 1. Mini Service - change of linen and towels only (no cleaning) = $66 2. Full Service - change of linen/towels and full clean = $88 As we are self-catering there are no other services provided.
0 votes
hi, is the rooms, especially bedrooms, accessible for wheelchair users?
Hi, I am sorry to say we are not wheel chair friendly. We have steps up to the ground floor apartments and a hob to get over into the shower. Regards Di Office Manager
0 votes
"As above - do NOT take a back room!!"
"lower floor has less steps to get there"
"Apartment 15...huge balcony."
"Choose the top floor rooms for a great view."
"Ask for top floor (3rd) so no one above you which as quieter."
PreviousNext
1234568
PRICE RANGE
USD 64 - USD 172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradise isles hotel surfers paradise
LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
NUMBER OF ROOMS
40
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing