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4.0
#13 of 35 hotels in Surfers Paradise
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Settle into the Gold Coast and relax at Crowne Plaza Surfers Paradise. Towering over one of Australia's favourite stretches of coastline, Crowne Plaza Surfers Paradise is neatly nestled between the Surfers Paradise entertainment strip and Broadbeach's local dining scene. Crowne Plaza Surfers Paradise is the perfect place for families, couples, and business travellers. Experience a full range of flexible accommodation options, facilities and dining options for guests of all ages. Wake up to the sounds of the surf in one of our many oceanview rooms, and have breakfast on your own private balcony overlooking the beach. During the day, treat yourself and find a quiet spot to take advantage of our waiter service by the outdoor lagoon pool. When it comes to meetings, Crowne Plaza Surfers Paradise offers complete confidence that your next event on the Gold Coast will be a success.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The Crowne Plaza Surfers Paradise, an IHG hotel, garners appreciation for its prime location near the beach and convenient transportation links. However, the atmosphere receives less enthusiasm, with some guests finding the ambiance outdated and dull. Room opinions are mixed, with compliments on size but critiques on decor and cleanliness.
While the hotel's cleanliness and amenities like ocean views are praised, the value is debated due to food quality and extra costs. Service quality varies, with commendable staff encounters contrasted by some reports of lackluster interactions.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Dated
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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I was one of the attendees for FurDU 2023 at the Crowne Plaza Gold Coast (11 - 15 May 2023), and I was very pleasantly surprised about my time at the hotel itself. Once I got to the hotel, I went to reception, took a little while to check in, the staff were very friendly and quite helpful. They explained to me some of the key features of the hotel itself, also the fact that I was one of their club members or something, and that I had free internet throughout my stay - which was a bonus - hardly ever used it though. As I walked back to the lift I checked my room number - which had a bit of significance with myself (give you a clue: the angelic number).
To get to your floor, just simply tap the card on the scanner, then press the floor, only took a matter of seconds before I reached mine, and not long before I had finally let myself into my room. The room itself was absolutely beautiful, as I placed my bags down I took a quick tour of the room to see what amenities I had. The bathroom was quite spacious, a rather large shower and plenty of towels etc (which came in handy). As I'd spent a long trip getting up to the hotel I was a bit on the sweaty side, so I got a quick change of clothes, had a quick shower (make sure the door clicks all the way in - otherwise you'll end up flooding the bathroom floor which is what I ALMOST did).
(There's so much positive stuff to write about the hotel - so I'll keep it short)
The bed itself, quite spacious, the pillows themselves were plenty enough, I found that I got a good night's sleep, and in the morning went down had some breakfast - a great selection to choose from, be it from hot food, to pastries, cereal and even fruit and yoghurt. Relish (the restaurant) takes care of breakfast in the morning, plenty of space to sit, have as much as you want to eat for breakfast and get out again.
Dinners were absolutely amazing, same spot, the staff were quite friendly, very quick to take my order (had the chicken parmi one night, the burger the next), and a beer or two to drink. The next night I went to the restaurant - I pretty much got the same spot where I sat last time, the wait staff even remembered what kind of beer I had from the night before ... now THAT'S impressive, also one aspect about service that I really enjoyed.
All in all, I thoroughly enjoyed my stay with the Crowne Plaza Surfers Paradise, so much so I honestly cannot wait to return next year to experience it all over again .. In all honesty there's nothing at all I can fault the hotel for .. a full 5 * review from all aspects of the hotel, the staff, the food and beverage and everything they've got to offer.
So, if you're looking for a place to stay, be it for a short trip away, or a longer vacation, depends on what you're doing, be it visiting the theme parks or the local attractions, I would, without hesitation, highly recommend your stay at the Crowne Plaza Surfer's Paradise, try and get a room with a high floor facing the beach as the views at night are absolutely stunning. With Sea World Gold Coast just up the road, and the rest of the theme parks further out, I'm sure you'll have a great time no matter what you get up to.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:High floor rooms facing the beach are the best, also the food and drink at Relish is just ......
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We made the best choice by staying at this hotel! It was the biggest part of our holiday for 6 days at Gold Coast. We were upgraded to an ocean view room at no charge! Best staff I have ever seen during my travel life. The receptionists were smiling all the time and our room was replenished full of toiletries/coffee/tea everytime we walked in. Our stay in Crowne Plaza definetely added an unforgettable value to our holiday. We would definately come back here to stay again!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Su... A, Manager at Crowne Plaza Surfers Paradise, an IHG hotel
Responded 8 Mar 2020
Dear melike_plc, Thank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.
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Gave this Hotel another chance and picked a weekend which was far less windy and the manager actually explained they have tackled some of the draft and wind issues around the pool so the kids got to use the pool which was fantastic, though it has no shallow end for the little kids. It does make up for it with noodles and plenty of bean bags which requires adult supervision but is loads of fun!!
We booked a larger room and it was well worth the additional fee and being on the top floor was fun. Breakfast buffet was really good and wide variety and selection.
Staff was just as friendly and personal as previous stays and being between Surfers Strip and Broadbeach has it's advantages for noise and parking - the tram is conveniently located right outside and is only two stops to the Casino (Broadbeach) and just as easy to get to for Surfers main strip.
Really pleased with my stay and will stay here again when its time for the family to visit surfers.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip:Spend the extra money for the room upgrades
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Su... A, Manager at Crowne Plaza Surfers Paradise, an IHG hotel
Responded 29 May 2020
Dear Parges, Thank you again for taking a moment to share your kind review. We are truly pleased to read that you all enjoyed your most recent stay with us. We are thrilled to hear that we will have the pleasure of welcoming you all back again soon. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.
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One of the most magnificent and marvelous stayed at the Crowne Plaza for 9 days straight. The hotel staffs full of love, warm and welcoming. Many thanks to Alex, Stephanie, Abby and Matt, whom took very good care of us while we were there. Fantabulous service beyond expectation; first class state of an art.
We stayed at the executive ocean view room on the 21st floor, fantabulous room with a warm welcoming cake and design towel for our anniversary. The balcony has a superb awesome view of Gold Coast and overlooking the beautiful gorgeous oceans. The breezy wind and the waves of the ocean was fantastically great to feel and hear everyday throughout the day. Rooms was comfy, soft pillows and hot showers was pretty great. The only thing, was the WiFi connection in room, however it was superbly sorted out with the given usage of pocket WiFi. Bravo. Management staff of Crowne Plaza. Excellent service.
Everyday breakfast was indeed beyond imagination at the Relish Restaurant. They served wide varieties of pastries, eggs and westerns great delicacy. They even have section for fruits platters and vegetarian section. Great ambience and service to be here seated just beside the wonderful long swimming pool with beautiful landscape of Crowne Plaza Hotel.
Had dine at the famous Revolving restaurant on the 26th floor. Superb beyond imagination, while dining could view the whole of Gold Coast coaster night beautiful view revolving slowly around. Great dining experience with lots of fresh baby lobsters, muscles and oysters. They even had a wide range of deserts cakes and delicious pastries tarts and ice creams of all flavors. Many authentic Chinese and western delicacy to serve all round of crowd. Moreover, the selection of salads and greenery were fantastically fresh and lovely. Frankly speaking you guys did a better job over here than the Hanlan’s buffet at Novotel. We experience a warm welcome smile and cheerful staffs over here than a cold atmosphere feeling at the Hanlan’s buffet and limited choices of food taste. Well Done, Beautiful 4 Winds Revolving Restaurant, keep it up the standard.
The swimming pool was pretty cool and lovely to swim with the wonderful jacuzzi that gives a sensual wonderful feeling to the whole body. Rejuvenating and revitalizing the mind, body and soul. Awesomely great experience.
Overall, fantabulous awesome stay. If we could describe the whole experience at this hotel in one word is: OUTSTANDING!!!!! Well done Crowne Plaza, Keep up the marvelous work and service rendered. Will definitely come back again. ☺️
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Su... A, Manager at Crowne Plaza Surfers Paradise, an IHG hotel
Responded 9 Mar 2020
Dear x96lee26, Thank you so very kindly for sharing such a warm and wonderful review with us. We can't describe how thrilled we are to hear how much you thoroughly enjoyed your 9 days with us and I will certainly be sharing this review with the entire team. We are pleased to see that everything from the room to the dinning and the Teams guest focused customer service has been well above your expectations, this is fantastic motivation and we will continue to provide these levels of service and feelings of being welcomed. Thank you again for your fantastic review and we truly hope to warmly welcome you back to Crowne Plaza Surfers Paradise soon. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.
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I’m am member of the IHG Rewards Club and decided to spend some time on the Gold Coast leveraging this membership. Between my booking with this hotel and our arrival the room we had booked had (along with the whole tower) been handed back to the owners by Crowne Plaza and was now being run by the Oaks Hotel group. This led to a few weird outcomes....
1. Having to get from reception every morning breakfast vouchers (created while we waited) to eat on premises. 2. Couldn’t access room service. 3. Couldn’t put spend in bars / restaurants on our room. 4. Had to organise specific access to the gym.
Instead of the integrated site and resort style experience I had paid for, my family and I got a disjointed and messy experience that was difficult to navigate and which detracted entirely from being on holiday.
Whilst obviously a transitional set of issues, a lack of forethought and care was evident, even though I could contact a senior person to resolve issues as they arose. I had paid to avoid such issues.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JosephR2606, Front Office Manager at Crowne Plaza Surfers Paradise, an IHG hotel
Responded 3 Feb 2020
Dear quinninexile, We are sorry for the impact on your stay with the change over of management of the Gold Tower. We endeavored to make this as seamless as possible, but as they are now 2 separate properties, there are some unavoidable issues. We hope that you will be able to return again in the future within our property. Kind regards Joseph Rudolph Front Office Manager Crowne Plaza Surfers Paradise
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I stayed here for work recently as it was fairly close to the office and the room was nice with good views out to the ocean and the main highway.
And it was a bit of highway robbery for the price of breakfast. I only wanted yoghurt and some fruit, but they charge you exorbitant rates for the buffet, even though I wanted very little of it. And there was no negotiation either.
On my last morning, I didn’t bother with breakfast at the hotel and bought it from a cafe close to the office at a fraction of the price that the hotel wanted to charge.
Other than that, staff were friendly, courteous and helpful and the location is good. It’s not located on the beach but a block or 2 back from the beach. Overall pretty good, but I’d stay on the beach if I was choosing at a hotel that provided more reasonable rates for dining in.
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Date of stay: October 2019
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Su... A, Manager at Crowne Plaza Surfers Paradise, an IHG hotel
Responded 7 Jan 2020
Dear KylielsTravelling, Thank you kindly for taking the time to share your feedback with us. We truly appreciate your feedback as this will allow our team to better develop both our Hotel and Brand. We truly hope to be able to warmly welcome you back again soon. Kind Regards Parham H Assistant Night Manager, Crowne Plaza Surfers Paradise.
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We stay at least 3 times a year for both business and getaway trips. The executive king rooms which are fantastic value. The location is right between Surfers and Broadbeach making in a quiet little oasis but still central. The rooms are always clean with an oversized bathroom and large tub and timeless marble. Staff are always friendly and welcoming.
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Date of stay: June 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Su... A, Manager at Crowne Plaza Surfers Paradise, an IHG hotel
Responded 27 June 2020
Dear food_for_a_thought, Thank you kindly for taking the time to share your review with us. We appreciate your wonderful feedback and are thrilled to read that you enjoyed your recent stay with us. We truly hope to have another opportunity to warmly welcome you back again soon. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.
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This is my 3rd day report after being forced to stay at this hotel @ $200 including food. Overall it has been reasonable value for money, however the timing of food delivery has been average at best. They state Breakfast is between 8-10am(seriously who has breakfast at 10am), lunch between 12 and 2pm and dinner between 6-8pm. Well so far I have had breakfast at 10.15am and 10.45am. What a load of crap. Lunch well after 1pm and dinner 2 nights out of 3 after 7.30pm. We have NO CHOICE of meals other than dietary requirements. The only REALLY bad meal was their attempt at Roast Pork with crackle. or should I say luke warm fat on top of tough warmish roast pork. Remember we are paying for this. The amount of food is great just no choice. I will report again at a later stage and see if they check these reports lol.
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Date of stay: September 2020
Location
Cleanliness
Service
Room Tip:Corner rooms(4 out of 12 per floor)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Surfers Paradise, an IHG hotel
Responded 8 Oct 2020
Hi Greg M, I appreciate your feedback and for choosing to stay at our Crowne Plaza Surfers Paradise! Everything we do is aimed at providing our guests with excellent service and comfortable accommodations. I'm sorry we fell short in providing great dining experience. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Looking forward to turning the tables when you travel back to Surfers Paradise! Cheers, June A. Case Manager IHGService
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We used to spend all our holidays in this particular hotel and other intercontinental locations for years. We were always greeted by either champagne or fruits , free breakfasts for the whole period in addition to our free nights.This time the club in conjunction with the hotel would not give us our preferred executive room as usual and would not allow us to use any of our rewards points even when I booked a room for 2 weeks . Not even any type of welcomes like in the past as loyal members.The only welcome was charging us for skim milk instead of the full cream milk in the bar fridge as a complimentary to the room tea or coffee .Of course now our loyalty to this group has gone down to zero which is going to urge us to throw away our accumulated useless points and change our destinations to other reputable options
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Su... A, Manager at Crowne Plaza Surfers Paradise, an IHG hotel
Responded 4 Jan 2020
Dear rsoliman, Thank you kindly for taking the time to share your review with us. We appreciate your feedback and this will allow us to grow and better develop our Hotel and Brand. We are disappointed to read that you did not enjoy your recent stay with us, your feedback will be shared with our Leadership team. Thank you again and we do hope to have another chance to warmly welcome you back again in the future. Kind Regards Ryan A Night Manager, Crowne Plaza Surfers Paradise.
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Booked a room with two single beds received a king, When asked for single beds we were told we had booked a standard room so that’s what we were getting. The king bed is two singles that could be pulled apart to be made into singles. No complimentary shampoos, conditioners etc.. rang “twice” before we received some. Unfortunately I was already in the shower when I realized there weren’t any with wet hair had to wash my hair with the soap 🤣 Could not work out why the aircon wasn’t working. The room was stuffy so left balcony doors open to try and cool it down. Rang reception again! 4th time.. she asked in a disgruntled way, if our balcony doors were open.. I said yes, we have them open because we can’t get the aircon to work and it’s stuffy.. she then told us we had to close the doors so we could activate the control panel of the aircon.
Otherwise room was very clean and comfy. Had a nice view out to sea, our dinner was delicious, staff in restaurant were great!
Little things, but annoying.. might be helpful for all if there was a manual to explain things in the hotel room.. would have been nice to know pool times etc but didn’t want to ring reception again, I think they were sick of me!
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Surfers Paradise, an IHG hotel
Responded 1 Nov 2022
Hi Ruby D, We appreciate you for choosing our Crowne Plaza hotel brand for your visit to Surfers Paradise and for sharing your feedback. I am glad to have been a host to one of our valued guests. I trust that all is well. We always want to offer top-notch service and accommodation. I'm sorry to learn about your experience. I have shared your comments with our Hotel Management team. I am sure they will use this as a reference for improvement. I hope you give us the chance to turn things around the next time you stay with us. Kind regards, Glaiza G. Case Manager IHGService
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Sydney Olympic Park, Australia7 contributions2 helpful votes
During COVID-19 there is no buffet breakfast
Just check with the Establishment to see what they are offering now.
Previously, yes those options were available
There are more places to choose from in the Surfers Paradise area.
PRICE RANGE
AU$191 - AU$330 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza surfers paradise hotel surfers paradise, surfers paradise crowne plaza
FORMERLY KNOWN AS
Parkroyal
LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
NUMBER OF ROOMS
269
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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