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Crowne Plaza Surfers Paradise, an IHG Hotel

2807 Gold Coast Highway, Surfers Paradise, Gold Coast, Queensland 4217 Australia
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Traveller (1143)
Room & Suite (375)
Videos (1)

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About

#13 of 34 hotels in Surfers Paradise
Location
Cleanliness
Service
Value
Settle into the Gold Coast and relax at Crowne Plaza Surfers Paradise. Towering over one of Australia's favourite stretches of coastline, Crowne Plaza Surfers Paradise is neatly nestled between the Surfers Paradise entertainment strip and Broadbeach's local dining scene. Crowne Plaza Surfers Paradise is the perfect place for families, couples, and business travellers. Experience a full range of flexible accommodation options, facilities and dining options for guests of all ages. Wake up to the sounds of the surf in one of our many oceanview rooms, and have breakfast on your own private balcony overlooking the beach. During the day, treat yourself and find a quiet spot to take advantage of our waiter service by the outdoor lagoon pool. When it comes to meetings, Crowne Plaza Surfers Paradise offers complete confidence that your next event on the Gold Coast will be a success.
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Property amenities
Car park
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Paid wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Umbrella
24-hour front desk
Dry cleaning
Self-serve laundry
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Quiet
Family
Languages Spoken
English
Hotel links
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Location

2807 Gold Coast Highway, Surfers Paradise, Gold Coast, Queensland 4217 Australia
Crowne Plaza Surfers Paradise, an IHG Hotel
2,068Reviews32Q+A100Room tips

Reviews
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John H wrote a review 6 Apr
22 contributions12 helpful votes
Hotel is good value for money. Most facilities are nice. The only down side is the gym. Broken machines, missing weights and very out dated equipment. If the gym is important during your stay, then don’t stay at this hotel. Hopefully they will improve the gym
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Drew K wrote a review May 2023
Orange, Australia21 contributions13 helpful votes
Hotel's Favourite
I was one of the attendees for FurDU 2023 at the Crowne Plaza Gold Coast (11 - 15 May 2023), and I was very pleasantly surprised about my time at the hotel itself. Once I got to the hotel, I went to reception, took a little while to check in, the staff were very friendly and quite helpful. They explained to me some of the key features of the hotel itself, also the fact that I was one of their club members or something, and that I had free internet throughout my stay - which was a bonus - hardly ever used it though. As I walked back to the lift I checked my room number - which had a bit of significance with myself (give you a clue: the angelic number). To get to your floor, just simply tap the card on the scanner, then press the floor, only took a matter of seconds before I reached mine, and not long before I had finally let myself into my room. The room itself was absolutely beautiful, as I placed my bags down I took a quick tour of the room to see what amenities I had. The bathroom was quite spacious, a rather large shower and plenty of towels etc (which came in handy). As I'd spent a long trip getting up to the hotel I was a bit on the sweaty side, so I got a quick change of clothes, had a quick shower (make sure the door clicks all the way in - otherwise you'll end up flooding the bathroom floor which is what I ALMOST did). (There's so much positive stuff to write about the hotel - so I'll keep it short) The bed itself, quite spacious, the pillows themselves were plenty enough, I found that I got a good night's sleep, and in the morning went down had some breakfast - a great selection to choose from, be it from hot food, to pastries, cereal and even fruit and yoghurt. Relish (the restaurant) takes care of breakfast in the morning, plenty of space to sit, have as much as you want to eat for breakfast and get out again. Dinners were absolutely amazing, same spot, the staff were quite friendly, very quick to take my order (had the chicken parmi one night, the burger the next), and a beer or two to drink. The next night I went to the restaurant - I pretty much got the same spot where I sat last time, the wait staff even remembered what kind of beer I had from the night before ... now THAT'S impressive, also one aspect about service that I really enjoyed. All in all, I thoroughly enjoyed my stay with the Crowne Plaza Surfers Paradise, so much so I honestly cannot wait to return next year to experience it all over again .. In all honesty there's nothing at all I can fault the hotel for .. a full 5 * review from all aspects of the hotel, the staff, the food and beverage and everything they've got to offer. So, if you're looking for a place to stay, be it for a short trip away, or a longer vacation, depends on what you're doing, be it visiting the theme parks or the local attractions, I would, without hesitation, highly recommend your stay at the Crowne Plaza Surfer's Paradise, try and get a room with a high floor facing the beach as the views at night are absolutely stunning. With Sea World Gold Coast just up the road, and the rest of the theme parks further out, I'm sure you'll have a great time no matter what you get up to.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: High floor rooms facing the beach are the best, also the food and drink at Relish is just ......
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Aviva B wrote a review Mar 2024
Gold Coast, Australia218 contributions116 helpful votes
The television was old & didn't even have many of the "free to air channels" either,it didn't even have a mute button on the remote which was hard to use too!?! The tiolettries in the bathroom were good & the pillows weren't so this is why I need to bring my own chiropractic pillow instead. The restaurant there I checked online & the price "per person" was unacceptable/unaffordable/unrealistic so couldn't dine in.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: The security deposit process is unusual & as I was having issues with my electronic banking made...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Surfers Paradise, an IHG Hotel
Responded 1 week ago
Hello, Aviva B We love reading the opinions of our guests. And thank you for choosing our Crowne Plaza Surfers Paradise. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests better service in future stays. I talked to our management about your observations. I humbly apologize for the details you described. Our staff will make sure everything is reviewed and improved. Our commitment is to deliver the most enjoyable experience every time. We look forward to serving you again. Our team can't wait to show you the changes and improvements! Alejandro G. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dino84 wrote a review Mar 2024
Singapore, Singapore23 contributions1 helpful vote
We really enjoyed our stay at Crowne Plaza Surfers Paradise. Room service was very good and breakfast had a lot of options and was amazing. The hotel is more like a 5 star then a 4 star.. there is even a revolving restaurant at top floor with beautiful views..
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KRenton wrote a review Mar 2024
Maroochydore, Australia40 contributions5 helpful votes
Beautiful foyer, but rooms are old and smelt older and didn’t feel comfortable. Old appliances, room didn’t even have digital TV and I couldn’t even cast to the TV. Room service food ordinary, nothing to rave about. I had the pizza and tasted like a frozen pizza. Would stay elsewhere next time.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Surfers Paradise, an IHG Hotel
Responded 1 week ago
Hi kylierenton, Thank you for staying at the Crowne Plaza Surfers Paradise and sharing your feedback. I appreciate you choosing IHG Hotels and Resorts for your business travels. Our hotel works very hard to ensure the facilities and service we provide are superior, and I am sorry for the issues you encountered during your visit. I have shared your feedback with our hotel team so that necessary actions are in place to improve our hotel. We hope to welcome you back! Kind Regards, Rosh D. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dave wrote a review Mar 2024
Brisbane, Australia10 contributions10 helpful votes
We enjoyed another wonderful and relaxing stay at Crowne Plaza, Surfers Paradise. From the warm, smiling welcome of Erika on the front desk it set the tone for a lovely and restful stay. We thank her and Alberto for their friendly and professional assistance with any of our enquiries throughout our stay. The entire team at Crowne Plaza with manager Romeo were as always extremely friendly and helpful during our stay. A shining credit to IHG. Great service and awesome location. Always a pleasure to stay and unwind at Crowne Plaza, Gold Coast.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Light rail station is right outside of the hotel and makes travel along the coast strip very easy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MaddyfromOz wrote a review Mar 2024
Brisbane, Australia197 contributions68 helpful votes
Husband’s birthday celebration The reception staff made sure that my husband felt very special on his birthday. The service was excellent. We had an ocean view room which included views of the canals and mountains. We enjoyed our time in the spa. We highly recommend this hotel. The Jasmin Room restaurant is still under renovations.
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: Secure parking is provided on site at a reasonable cost.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Seaside57516318123 wrote a review Mar 2024
2 contributions
Easy access to tram right outside room was spacious clean Very nice they even accommodated our 4WD that would not fit in underground parking has a great pool area would certainly recommend and return for another visit next time on the gold coast
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Emma B wrote a review Feb 2024
Glasgow, United Kingdom29 contributions31 helpful votes
Stayed here in January, the main areas are modern and clean however the rooms are very dated and corridors grubby. Location good, tram line outside, beach walking distance too. Pool area was getting work done whilst we were there so extremely noisy. Agree with a previous review that the bar area lacks atmosphere. Parking available (chargeable), plenty of space. Didn't eat here so can't comment. We used mainly as somewhere to sleep and not to really spend any time at. We also needed to chase the refund of our holding charge as this was not automatically actioned when we checked out.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Veronica S wrote a review Feb 2024
2 contributions1 helpful vote
My fiancè, 8 month old son & I arrived in QLD for our first family holiday and were unfortunately greeted with a terrible Air BnB host and we could not access our room. We called around to multiple hotels and could not be assisted with a room. The girls at Crowne Towers were FANTASTIC and booked us a room at 3am! Malika was so great through the whole process, discounting our room and extending our check out time. We highly recommend this hotel!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$189 - AU$277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza surfers paradise hotel surfers paradise, surfers paradise crowne plaza
FORMERLY KNOWN AS
Parkroyal
LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
NUMBER OF ROOMS
269
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CROWNE PLAZA SURFERS PARADISE, AN IHG HOTEL (AU$189): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Crowne Plaza Surfers Paradise, an IHG Hotel
Which popular attractions are close to Crowne Plaza Surfers Paradise, an IHG Hotel?
Nearby attractions include Cascade Gardens (0.4 km), Queensland Korean War Memorial (0.3 km), and Les Rodgers Memorial Park (0.4 km).
What are some of the property amenities at Crowne Plaza Surfers Paradise, an IHG Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Crowne Plaza Surfers Paradise, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Surfers Paradise, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Surfers Paradise, an IHG Hotel?
Yes, a parking garage and secured parking are available to guests.
What are some restaurants close to Crowne Plaza Surfers Paradise, an IHG Hotel?
Conveniently located restaurants include Metro Coffee, Chiangmai Thai, and Sushi Train.
Are there opportunities to exercise at Crowne Plaza Surfers Paradise, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Crowne Plaza Surfers Paradise, an IHG Hotel have airport transportation?
Yes, Crowne Plaza Surfers Paradise, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Surfers Paradise, an IHG Hotel?
Yes, dry cleaning and self serve laundry are offered to guests.
Does Crowne Plaza Surfers Paradise, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Surfers Paradise, an IHG Hotel?
Many travellers enjoy visiting Post Office Gallery (3.6 km).