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4.0
#12 of 124 apartments in Surfers Paradise
Location
Cleanliness
Service
Value
Offering quality accommodation at a reasonable price, BreakFree Imperial Surf offers some of the best views on the Gold Coast from the convenience of your balcony. Located in the heart of Surfers Paradise overlooking the beach, all apartments have ocean views, some with sweeping panoramic vistas of the Gold Coast hinterland and surrounds. Perfect for a weekend getaway, mini-break or beachside family holiday, accommodation options include One and Two Bedroom Apartments with large balconies, fully-equipped kitchen and laundry facilities, TV and security access. Keep the whole family active with a range of leisure facilities including a full-size tennis court, indoor and outdoor swimming pools, sauna, BBQ area and tour desk.**Please phone during normal business hours prior to arrival to arrange after hours check in. Once a booking has been made we accept NO CANCELLATIONS OR AMENDMENTS to bookings**Car Parking: Free under cover parking. (1 car park per unit, height restrictions apply). This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Harbour View
Centrally Located
Languages Spoken
English
Location
Imperial Surf 80 The Esplanade, Surfers Paradise, Gold Coast, Queensland 4217 Australia
BreakFree Imperial Surf Surfers Paradise
799 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Perfect location in the heart of Surfers Paradise and had full ocean front views. The main issues were the beds which were extremely uncomfortable and difficult to sleep on, especially the single beds. We had a standard apartment and the decor was very outdated. When we arrived there were no kitchen consumables supplied such as dishwashing liquid, dishwasher powder, dishcloth, tea towel, kitchen bin liner. It stated on website that this was supplied so likely an oversight but as we were there during public holidays there was mostly no reception staff to discuss this with. Also it did not state that there would not be a daily service or indeed any service for our 5 night stay which I assumed being part of Mantra Hotel group that this would be standard unless implicitly stated. 3 lifts but most of the time only 1 was working which for a 40 storey apartment building meant that the waits were sometimes quite long. Was expensive for a general stay at $500 a night for a 2 bedroom standard apartment but it was the Christmas period and most 4 star and above places were $500-$1500 per night. Overall enjoyed the stay and did not want to leave. I think this is likely a 3 star apartment with the views and ocean breeze bringing it up to 3.5 stars. There really was no faulting the location and the views.
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Review collected in partnership with AccorHotels.com
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajesh Shetty, General Manager at BreakFree Imperial Surf Surfers Paradise
Responded 6 Jan 2021
Dear DrLee70, Thank you for taking the time to tell us about your experience at the BreakFree Imperial Surf Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rajesh Shetty
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Enjoyed my stay very much. The staff were welcoming and helpful. As an Accor Plus member I received a lovely welcome gift of chocolates, wine and other goodies which we all enjoyed. The hotel is in a great location and for Christmas stay the price was very reasonable. The apartment had 2 good sized bedrooms and bathrooms. The kitchen and 1 bathroom appeared to have been recently renovated. The views were excellent from living and both bedrooms and it was lovely to sit on the balcony watching the ocean and passing parade. The apartment had everything you needed with full kitchen laundry etc. Only downside was the air-conditioning did not work in main bedroom so it got pretty sticky at night as the living room aircon did not really make it thru to bedrooms and windows in there did not open. The hotel had a lovely outdoor pool, indoor pool, sauna and spa. There was also a lovely undercover BBQ area with plenty of room for a large family. All of this area was clean and well maintained with excellent toilet and shower facilities. The only thing I would suggest is that the outdoor pool would benefit from some cover over the lounges. The full size tennis court was great and booking was easy. All in all the Imperial Surf was a good value apartment stay with all the facilities you would want. It is in a good location with free undercover on site parking and light rail station outside back gate. It is within walking distance to Cavill Mall and there are restaurants and 2 x large supermarkets nearby. Pretty much perfect for family getaway.
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Review collected in partnership with AccorHotels.com
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajesh Shetty, General Manager at BreakFree Imperial Surf Surfers Paradise
Responded 24 Jan 2021
Dear CJMc63, Thank you for taking the time to provide feedback on your recent stay. We have noted your comments regarding the A/C in the bedroom and we are in the process to install them. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon. Best regards Rajesh Shetty
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Great location and friendly, helpful staff. Relaxing holiday location with well stocked rooms and amenities. Every where we went someone was mopping, or wiping surfaces or gardening - property is in great condition and well maintained. Walked everywhere - never had to use the car. Plenty of supermarkets within walking distance, tram stop accessed directly from property, some good restaurant options. So reasonably priced even for school holidays- we're coming back in December!
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Date of stay: September 2020
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajesh Shetty, General Manager at BreakFree Imperial Surf Surfers Paradise
Responded 13 Oct 2020
Dear 3weekswithbaby, Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon. Best regards Rajesh Shetty
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So the review options don’t allow me to choose the proper date of stay but the last time I stayed there was in 2021. It was my third and last stay at the apartments.
Unfortunately, the building had been affected by the new building next door. Every time we stayed there was issues with something not working or not in use. First the pool, then the lifts and lastly there were metal scaffolds all through the car park. It was actually worrying.
If you do choose to stay here, the positives are: 1) Friendly staff 2) Location is very central 3) Ask for a room with a sea view as it is front line and you don’t get a better view than that 4) Spacious apartments 5) Self-contained so the convenience of being able to have stuff in the fridge and being able to cook rather than go out all the time.
What could be improved: 1) Cleanliness level. It’s not a cheap apartment to stay at despite the age of the building, it is in a top knotch location thus the price. I get the feeling though that they go el-cheapo in housekeeping. Whilst this has been an issue every time, we were willing to overlook it because of location convenience. 2) Housekeeping. If the apartment is booked for four people then please leave enough towels and stuff for four people… On two out of our three stays we had to request extra’s to suit the number of people staying. Also, consider if the guests are staying for more than a couple of days and leave the number of things required for their whole stay. It’s annoying when you book to stay for 7-9 days but only get given enough toiletries for 2. We are paying per night so these things should come without having to ask.
I gave two stars because the last stay was below average and we have chosen not to return again. It’s a shame because the location and staff have been good but whoever decides and manages the housekeeping could use some guidance. Also the safety of the building after seeing the scaffolding underground put the nail in the coffin for us.
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Date of stay: January 2022
Value
Location
Service
Room Tip:Â Choose somewhere else until the issues are sorted
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nicki blackley, General Manager at BreakFree Imperial Surf Surfers Paradise
Responded 26 Jan 2023
Thank you for taking the time to tell us about your experience at the BreakFree Imperial Surf Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki Blackley
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We are currently staying at Breakfree Imperial Surf, one of the Mantra Group brands. Despite being an old building, the apartment itself is very nice - kitchen and bathrooms have been renovated and the view from the 12th floor is fabulous. Some things reveal the building’s age - wardrobe interiors, for example, are a bit shabby and doors hard to slide, but that is not such a big deal. The staff are efficient and kind (a broken shower was fixed and light bulb replaced almost immediately when we reported it). School holiday prices are not cheap at nearly $4000 for 11 nights however what I am most horrified about is that when we booked there was no note about the construction going on next door. I spoke to both head office (to pay) and the reception at Imperial Surf before we arrived but there was absolutely no mention of it. The construction starts at 6:30am and is particularly noisy even with all doors and windows closed, and means you just can’t relax by the pool. The pool, thanks to the enormously high new building, no longer gets any sun at any time of the day which is also a big negative. So summing up, the apartment is nice, views lovely but be careful when booking that you know what you’re in for.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajesh Shetty, General Manager at BreakFree Imperial Surf Surfers Paradise
Responded 13 Apr 2021
Dear Lisawishpink, Thank you for taking the time to tell us about your experience at the BreakFree Imperial Surf Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately, the construction noise from next door is beyond our control. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rajesh Shetty
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We stayed in the sub penthouse 31G and the room was brilliant. Being on the Esplanade you get uninterrupted views of the ocean and down toward Coolangatta. This room also has a huge patio area out back which gives you awesome views of the hinterlands. The room is very spacious with two decent sized bathrooms, the main one also has a single person spa bath. The kitchen is fully equipped with cooktop, oven and dishwasher. You also have a European style laundry with a front load washing machine and a dryer. 55 inch TV in the family room. Would the family and I stay here next time we are in Surfers? ABSOLUTELY WE WOULD. Thank you very much Imperial Surf we have had a family holiday that we will remember for a long time.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip:Â Very low underground parking. Only 1.92m high.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nicki blackley, General Manager at BreakFree Imperial Surf Surfers Paradise
Responded 17 July 2022
WOW love your lovely kind words and we look forward to welcoming you back again soon.
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Misty couldn't have done more for us if she tried, and always with a smile. We booked a standard unit rather than a renovated one, it certainly was old and had a few small issues but for the most part was very functional and most importantly comfortable. The beds and lounges are most important in a stay and both of these were great. Only disappointment in the whole stay was that due to a sag in the tennis court it puddles water so twice during our 3 day stay the court was unable to be unlocked for us due to rain having fallen the previous day or night. The court and the view were the 2 main reasons we'd chosen this venue, well the view was exactly as requested anyway and the court was great when dry. A point worth mentioning is the 1.92m height of carpark - we had to remove our roofracks to fit under the building. Quite a few of the Breakfree hotels in Surfers seem to have this problem. The outdoor pool area was clean (although very noisy due to the carpark extraction exhaust being in the middle of it) the indoor pool and spa area including bathrooms seems quite new and very well presented. Loved the hot spa. Overall we thoroughly enjoyed our stay, and were even permitted to leave our car in the visitor spot outside for a while after checking out giving us time to enjoy a final experience for our stay. Thank you!
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Review collected in partnership with AccorHotels.com
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajesh Shetty, General Manager at BreakFree Imperial Surf Surfers Paradise
Responded 22 Mar 2021
Dear dburt71, Thank you for taking the time to write about your experience with us. We are very happy Misty was able to assist in providing you with a memorable holiday and look forward to welcoming you back again soon. Best Regards Rajesh Shetty
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Thank you for putting us on the 30th floor! The views were spectacular. We had the best time. We are locals but we still feel like we have been away on holiday. Would definitely return again. We had a lovely big, open plan apartment with the sea breeze flowing through everyday. Was great to see lots of cleaning and maintenance being done while we were there. Everything was clean and tidy and the staff were very helpful. Only a short walk into the heart of Surfers Paradise, you can't beat the location and the price.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajesh Shetty, General Manager at BreakFree Imperial Surf Surfers Paradise
Responded 22 Oct 2020
Dear GroovyCritters, Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon. Best regards Rajesh Shetty
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I had read mixed reviews on this place but the one thing they all agreed on was the amazing review. So based on that I booked it and was blown away by how awesome the view was. We had the 2 bedroom, 2 bathroom unit (21 B) and had amazing ocean views in every room including the shower. The apartment had all the mod-cons, like dishwasher, aircon, ceiling fans and a great shower. Check in was quick and efficient with friendly and helpful staff. The free parking is a bonus as well. Didn’t really use anything in the kitchen as you’re so close to everything we ate out for all meals. The apartment was super clean, quiet and ideally located. It’s million dollar views without the million dollar price tag. Would definitely recommend and will stay here again.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip:Â Remember your binoculars for whale watching from the balcony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nicki blackley, General Manager at BreakFree Imperial Surf Surfers Paradise
Responded 26 Sept 2021
Thanks Mellyroo for taking the time to place your comments. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back again soon.
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We stayed in unit 31G at Imperial Surf. Wow !! From start to finish the experience exceeded our expectations. Booking directly with Imperial Surf was easy and the price was very competitive. Check in was quick and the lady behind the counter was very helpful. The view was superb. I was concerned that The Meriton Building next door would impose on our stay .. but it didn't at all. The kitchen was well stocked with everything you would need to cook at home and Central Surfers was a leisurely 5 min stroll. Pool was super warm both indoor and outdoor are heated .. Kids loved it !! Just across the road is a patrolled beach and around the corner a beer shop and local store. Only suggestion I would make .. add Foxtel !! We will be back !!
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Date of stay: October 2021
Value
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nicki blackley, General Manager at BreakFree Imperial Surf Surfers Paradise
Responded 7 Oct 2021
Thanks Chris for your lovely kind words. We are pleased to hear that you enjoyed your stay. I will look into why you didn't have Foxtel in the apartment working. This is in all apartments that are rented. Once again thanks for taking the time to place your comments. We look forward to welcoming you back. Kind Regards Nicki Blackley
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This is not our hotel we just stayed there. we had $200 that was freezed and it was returned in full within 5 working business day.
You need to contact them to find out why they didn't return your money
I am still a bit confused. Have you already made a booking? If so please provide me with the name and the dates that you booked so that I can arrange a good Room.
Thanks
Rajesh Shetty
PS You may call me on 0421 198 163
There are more places to choose from in the Surfers Paradise area.
PRICE RANGE
AU$239 - AU$433 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
imperial surf hotel surfers paradise
LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
NUMBER OF ROOMS
100
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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