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Mantra Sun City

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1,566 Reviews from our TripAdvisor Community

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Showing 1,545: English reviews
Ballina, Australia
Reviewed 5 December 2016

Our weekend on the Gold Coast was made even better by the amazingly helpful and friendly staff at the mantra sun city staff. Great room great pool for children and adults I highly recommend people stay here and the price was awesome

Review collected in partnership with this hotel
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Helpful?
Thank deanbR2148TW
Management response:

Dear deanbR2148TW, Thank you for taking the time to review your recent stay with us at Mantra Sun City. I am very pleased to hear that you enjoyed your stay and will be recommending us in the future. I will pass your feedback along to the team who pride themselves on providing excellent customer service. We look forward to welcoming...

Sydney, Australia
Reviewed 5 December 2016

Had a one bedroom apartment was so clean and has a very nice ocean view. It was relax and convenient to get to the beach. you can easily get to the shopping centre and any theme park by the tram or bus near the hotel.

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Thank Ivy J X
Management response:

Dear Ivy J X, Thank you for taking the time to review your stay. It is great to hear that you were able to enjoy the stunning Gold Coast views from your apartment and found it to be clean, I will pass this feedback along to our Housekeeping team. I'm pleased that like many others you found our location to...

Brisbane, Australia
Reviewed 4 December 2016

there were a couple of dark hairs in the bathroom. other wise o enjoyed my room. loved the large bath. could do with more than 1 bar of soap. probably could do with a separate air con in the bedroom..

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Thank I980RUannl
Management response:

Dear I980RUannl, Thank you for taking the time to review your recent stay. I am very sorry to hear about the hairs your found in your apartment, I will definitely pass this feedback along to our Housekeeping team for review. Our 24 hour Reception offers complementary amenities such as soap. We do hope to welcome you back in the future....

Sydney, Australia
Reviewed 4 December 2016

Loved the location and the pools and facilities and the restaurant was good too, the size of the apartments was generous, but what let it all down was the cleanliness. Couldn't walk in the kitchen without my thongs as my feet would stick to the floor. Such a shame. This was our 2nd stay, but don't think we will be...

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Helpful?
Thank camillec721
Management response:

Dear camillec721, Thank you for taking the time to provide valuable feedback on your stay with us. I am extremely disappointed to read about the issues you faced with your kitchen floor. Please be advised that I will be taking this issue up with our Executive Housekeeper to review with his team. Had you informed a member of our team...

Jimboomba, Australia
Reviewed 4 December 2016

Simply Amazing! The view from the 3 bedroom apartment was spectacular. We stayed during the end of schoolies and we did not have a single problem with them at all. I would highly recommend this hotel and will be back again!

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Thank 784sandib
Management response:

Dear 784sandib, Thank you for taking the time to provide feedback on your stay with us at Mantra Sun City. It is great to read that you had an amazing time during your stay with us and that you found your three bedroom apartment to be spectacular. Over the Schoolies period we do have 24 hour security to ensure that...

Reviewed 3 December 2016 via mobile

Needed a little getaway to kickstart our honeymoon so chose to stay 4days in one of the apartment rooms. Reception and service was great so when we first arrived i did not want to complain about the fact the towels that were given were really dirty so we left it and used ours instead. When doing the bed the next...

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Helpful?
Thank Joanna T
Management response:

Dear Joanna T, Thank you for providing feedback on your recent stay. I am disappointed to hear that your stay with us was less then satisfactory. I will be passing your feedback along to our Housekeeping team for urgent review. I do regret that you did not advise the team of these issues as we would have been more then...

Sydney, Australia
Reviewed 3 December 2016

Had a one bedroom apartment was so clean and plenty of room,checking in and out was so easy and very fast. Great car parking facilities and so close to everything.the hotel was very secure and the reception was24/7 .Would recommend this hotel to anybody would definitely stay here again

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1Thank 460staceyk
Management response:

Dear 460staceyk, Thank you for taking the time to provide feedback on your recent stay with us. I am pleased to hear that you enjoyed your apartment and were able to enjoy the Resort facilities. We thank you for recommending us and look forward to your next stay. Best regards, Luke Shore Mantra Sun City Front Office Manager

Casino, Australia
Reviewed 1 December 2016

Beautiful apt. Outdoor furnitue needed updating something shocking. Cupboards in kitchen need to be stocked better ut apart from that loved it. Pool area was gorgeous amd we used the restaurant for brekky which was lovely😊

Review collected in partnership with this hotel
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Helpful?
Thank denisecS7979BH
Management response:

Dear DenisecS7979BH, Thank you for the lovely feedback from your stay with us at Mantra Sun City & your feedback regarding the apartments. I am pleased that you enjoyed the pool area and restaurant facilities. We hope to welcome you back again to the resort. Best regards Luke Shore Front Office Manager Mantra Sun City

Auckland
Reviewed 1 December 2016

We would never visit again. We planned to stay for a few days this November, but our plans were ruined when we were shown to the most horrible apartment ever. Not only did it absolutely stink and the carpets were soaking wet (goodness only knows what they had tried but failed to clean up, probably during Schoolies week), but the...

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Helpful?
Thank Jasmine1Auckland
Management response:

Dear Jasmine1Auckland I apologise that the rooms here at Mantra Sun City did not meet your previous expectations. I am happy to see that the team were able to assist you by not only moving you into one of our most recently refurbished rooms, but when that room was still not suitable they were able to organize a full refund...

Melbourne, Australia
Reviewed 30 November 2016

I stayed here for 10 days and the view was amazing. I was on level 34 and the water slides were so fun , and for the water slide wrist bands you only needed the key required. The inside pool was so nice and the spa was really hot and nice , and when you got out of the spa...

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Helpful?
2Thank annikabalak
Management response:

Dear Annikabalak, It is great to read how enjoyable your stay was with us at Mantra Sun City when you recently stayed for your cheerleading competition. The B2 area actually wasn't being concreted it was being re-tiled, which unfortunately is a two and half week process. I hope this did not interfere with your stay too much as the works...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Koastal Kitchen
Koastal Kitchen
Cuisines: Australian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Featuring unique Aztec-inspired designs and architecture, set amidst lush tropical gardens, Mantra Sun City is located just one block from the sandy beaches of the Gold Coast. With Mantra Sun City's facilities surrounding the 35 metre saltwater lagoon pool complete with dragon waterslide, the resort offers a range of hotel rooms and one, two and three bedroom apartments overlooking the Gold Coast beaches, canal waterways or surrounding hinterland. Take advantage of the resort's wide range of facilities, which include a heated indoor pool, outdoor lagoon with its own sandy beach and waterslides, spa, sauna and steam room, tennis courts, games room, fitness centre and Koastal Kitchen Restaurant. Head down to the beach for a casual stroll along the esplanade, finished off with a meal at one of the many cafes and restaurants on offer. Whatever you fancy, Mantra Sun City is the perfect location for a Surfers Paradise holiday. Koastal Kitchen The sun, the surf, the shopping, the excitement, it builds an appetite! Start the day with a wholesome family breakfast or get everyone together for a catch up dinner in the Koastal Kitchen restaurant. The pizzas are fresh from the oven, the grills, salads, tapas to share and seafood fast and fabulous. Kids have their own special menu. Located on the ground floor of Mantra Sun City. Restaurant Opening Hours: Breakfast: 7.00Am - 10.00Am, daily Dinner 5.00Pm - 9.00Pm, daily Room service: Dinner 5.00Pm - 9.00Pm, daily **Photographic ID and a $200 Credit Card Pre Authorisation will be required for check in. No cash deposits taken.** ... more   less 

Additional Information about Mantra Sun City

Address: 3400 Gold Coast Highway, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $125 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra Sun City 4.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Mantra Sun City Hotel Surfers Paradise
Mantra Sun City Surfers Paradise, Gold Coast
Hotel Style:
#4 Top resorts Hotel in Surfers Paradise
#5 Spa Hotel in Surfers Paradise
#11 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Mantra Sun City staff and other travellers.
16 questions
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Questions? Get answers from Mantra Sun City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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