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4.0
#3 of 7 resorts in Surfers Paradise
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Mantra Sun City offers a range of hotel rooms and one, two and three bedroom apartments overlooking the Gold Coast beaches. Facilities include a heated indoor pool, outdoor lagoon with its own sandy beach and dragon waterslide, spa, sauna and steam room, tennis courts, games room, fitness centre and Koastal Kitchen Restaurant. Head down to the beach for a casual stroll along the esplanade. Start the day with a wholesome family continental buffet breakfast in the Koastal Kitchen restaurant. Restaurant Opening Hours: Breakfast: 7.00am - 9.30am (Monday - Sunday). **Photographic ID and a $200 Credit Card Pre Authorisation will be required for check in. No cash deposits taken. This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
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Mantra Sun City Surfers Paradise boasts a prime location that many guests adore, offering easy access to the beach and local attractions. Despite this, the hotel's atmosphere and rooms often face criticism for appearing outdated and poorly maintained, with some visitors also questioning the value due to high prices and substandard furnishings.
However, the hotel's cleanliness receives high marks, with numerous guests praising the spotless environment. Opinions on service and amenities are mixed, with some appreciating the facilities while others note additional costs and disorganization.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Pricey
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Well-appointed
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Stayed 4 nights from Boxing Day resort in great location however our room desperately needs refurbishment from torn curtains frayed carpet mould in the bathroom and graffiti in the bedroom. Breakfast was the worst we have encountered to charge $27 for some cold eggs and greasy bacon was a joke and there was no drinkable coffee unless you paid extra. This resort is letting down the Mantra name
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise
Responded 2 Jan 2020
Dear tracypI5973EE, Many thanks for taking the time to provide feedback following your recent stay with us. We appreciate your feedback on the room and will follow this up with urgency; we do apologise that you faced cleaning and maintenance issues in your room. Very sorry to hear that the breakfast was the worst you've encountered, after personally working in the restaurant over this period and looking after so many happy guests it's really disappointing to receive this feedback and can only offer our sincere apologies that this was not up to your expectation. Mantra Sun City resort uses the Accor recommended Nestle filtered coffee for our buffet breakfasts, a brand standard throughout the network. I am sorry to hear that you did not enjoy the coffee experience. Wishing you a very happy and healthy 2020. Warmest regards Damian Sillars General Manager Mantra Sun City
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Hotel and environment was pleasantly comfortable and happy with our over all Stay. The only disappointment would be with the mantra group itself. Our original accomodation was at the towers of chevron which was then sold out and we were offered the sun city instead. Bit further out then what we would have liked. Also as we stayed 6 nights I would have like our rooms to be vacumned (I asked the service staff to borrow a vacumn but it had just died of Battery power). Breakfast was ok staff at front reception great.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise
Responded 6 Jan 2020
Dear Kylie C, Thanks for sharing your experience regarding your recent stay at Mantra Sun City resort. I'm pleased that overall you enjoyed your 6 night holiday but do offer our apologies regarding the situation regarding the relocation. Unfortunately in Strata properties, sometimes things do go wrong and apartments become unavailable. I was reading some correspondence this morning regarding others that were moved out of Towers of Chevron due to a plumbing issue and some apartments flooding; I do hope that this was communicated to you. With regards to vacuum's, we do have these available from reception; this is a very confusing response you have received as the vacuum's are powered by electricity cord so I will be sure to follow up with the team. Thanks so much for the feedback on the reception team, we are most appreciative of this recognition. I do hope that we can welcome you back to Mantra properties again in the future. Warmest regards Damian Sillars General Manager Mantra Sun City
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A great family hotel with a fun amenities such as waterslide, pool, spa, tennis courts, gym and fantastic location with public transport outside the door, a minute walk to the beach and 10 mins walk to Surfers Paradise centre. Quiet and peaceful sleep and lovely inviting lobby. Staff were super friendly, helpful and honestly have not experienced nicer staff anywhere else. I would loved to have given Mantra Sun City a 10/10 review but that came undone when we stepped into our room.
Beautiful view but the level of cleanliness and wear and tear was sub par for a 4 star hotel: 1-2 cm thick dust on skirting boards, door trims and cupboards stains on flooring, walls, doors, lamps odour in room and adjoining room (double entry space) freezer box completely full of frost and unusable wear and tear unsightly chipping on corners of walls stains and filth on power sockets broken ironing board
We had a discussion and decided rather than stress ourselves out by making complaints to management and appearing like "difficult" guests, we would just make the best of our stay and spend most of our time outdoors in any case. The bed, sheets, towels and shower/toilet facility were clean.
Another very annoying factor was the constant issues with the elevators not working and people being trapped in elevators. Very frustrating delays waiting to get between levels.
Despite the awful room experience we enjoyed our stay and using the facilities, would possibly stay again but make a request to be moved to a clean room next time. The cleaning standards need to be reassessed by management.
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Review collected in partnership with AccorHotels.com
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family stayed in a two bedroom apartment with a beautiful ocean view. My 7 year old son loved the water slide. It was a bit rough and rugged for my teen girls. The pool area is beautiful, the large outdoor pool is perfect in the hot weather. We all loved the outdoor spa but it does get a bit busy. It is an easy 15 minute walk into Caville Ave or you have the option to jump on the tram at your front door. The apartment was roomy and the beds are very comfortable. The buffet breakfast was average compared to other buffet breakfasts in other hotels. We have stayed at the Mantra Suncity numerous times over the last 12 years and have to say the facilities and rooms are due for a refurbishment. Things just look a little worn, cracked, and stained. This time our air conditioning worked perfectly but we have had issues in the past in which we were moved rooms.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise
Responded 2 Mar 2020
Hi there 968stephb, Thanks for choosing to stay with us here at Mantra Sun City once again for your family stay, we are pleased you had a great stay. We appreciate your commentary around the breakfast and assure you that during the peak of Summer, the restaurant is definitely very busy and we do try our best to look after our guests in the best possible way. We continually work with our owners on refurbishment programs and will continue to do so in the future. Thank you for the feedback on the air conditioning, please it provided a nice cool space over that very hot period. Warmest regards Damian Sillars General Manager Mantra Sun City
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We really wanted to love our stay. Unfortunately only the ocean views kept us from giving this review a 1 star. We were assigned an apartment with air conditioning parts removed from the ceiling, with dirt and thick dust debris littering the floor. All air-con vents were black with dust and completely clogged in each room. Dark tufts of hair sprung out of the spa bath when we used it.
My husband became very ill over the week we stayed, which we attribute to the dust/debris/lack of cleanliness on entry, triggering his lungs, throat and nose to the point of us having to keep all balcony doors open to get fresh air, leaving us freezing.
Two of the four lifts were permanently broken down, leaving us with approx. 15min waits every time we want to travel to or from our apartment.
To top it off, we were slapped with a $66 carpet cleaning fee for 'stains'. We are clean freaks and were extremely careful to keep the apartment free from any debris on the floor, let alone staining the carpet, which itself was worn, tired and completely uncared for with spot marks throughout on our arrival.
I will definitely not be recommending Mantra Sun City to friends and family and am disappointed it managed to make a significant impact on our overall stay in Surfers.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Hartono, Guest Services / Front Office at Mantra Sun City Surfers Paradise
Responded 26 Aug 2022
Dear Guest, Thank you for taking the time to provide feedback on your stay with us and apologies for the negative experiences you had during your stay. As our apartments are separately owned some of the features do differ from unit to unit although we are working on a number of refurbishments to keep our product up to date and in good condition and are constantly discussing this with the owners. I understand that this does not help the experience that you have had although we do appreciate all feedback and will ensure we address all issues for the future. Kind regards, Davinder Chaudhary Assistant Manager
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Excellent 2 bedroom apartment great for family stay. Great location as well. Spacious and well-equipped. Full kitchen with microwave and oven makes it great for cooking for our 2 young kids. Wash machine and dryer was useful. Walk in wardrobe was a big WOW factor. Portable heater was useful when we shower kids in bathroom.
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Review collected in partnership with AccorHotels.com
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Damian Sillars, General Manager at Mantra Sun City Surfers Paradise
Responded 24 Nov 2020
Good afternoon ChrisSul1982, Thank you for taking the time to leave this cheerful review of us here at Mantra Sun City. We are glad to hear that you and your family had an amazing experience with us and we hope see you all again at the property in the near future. Best regards,
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The location was great with only a two minute walk to the beach. The staff were engaging and knowledgeable. The room was okay but don't expect them to be cleaned on a daily basis. Also the breakfast was satisfactory but if you wanted non-instant coffee there was an additional charge.
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Review collected in partnership with AccorHotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise
Responded 2 Jan 2020
Dear clarkped456, Thank you for taking the time to provide feedback following your recent stay with us. Very pleased to read that the location of our property was well received and the team provided engaging and knowledgeable customer service. I am sorry to hear that you were not made aware prior to booking that our rooms and not serviced daily, for Mantra and BreakFree properties with apartments, this is the brand standard. We do provide filtered coffee on our buffets as well as a large selection of teas included in the breakfast package; only espresso coffees are charged additionally. clarkped456 I do hope you have an amazing 2020, wishing you a very happy new year. I hope we can welcome you back to Mantra Sun City again sometime soon. Warmest regards Damian Sillars General Manager Mantra Sun City
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If all you need is a place to sleep at night, this hotel was suitable. I stayed for 3 nights in October 2023, in a one-bedroom apartment. Here's my experience from arrival:
Was able to check in quite quickly, but the person who checked me in wasn't very friendly and shared no knowledge or where anything was in the hotel, including the lifts to get to my room, which would've been great to know rather than me looking around for signs/lifts.
All the lifts had a bad smell, but the smell got worse when I got to my floor (level 3). It made me feel slightly nauseous, but I can't pinpoint what the smell was. When my friend visited me in the hotel a day later, she also commented on the smell. The smell was also very prevalent in the room (301), but I tried to remedy that by opening all the windows/balcony doors.
The room I got given was a 'traditional' room AKA not modern, and desperately needed reviving. Wood from the doors were splintering and had missing locks, there were rips and tears in the curtains, a smashed panel on the balcony, and strange stains on the sheets on the bed.
Because of the GC500 approaching, I suspect I was given a subpar room because I paid less (through a Jetstar Holiday promotion), versus directly through the Mantra website themselves. They would rather give the better rooms to people who pay more?
The room itself, other than the smell and those things mentioned above was fine. The bathroom has hand wash, shower gel, shampoo and conditioner; so no need to bring those things with you. The kitchen has basic utensils, crockery and cutlery, pots and pans.
I have included some photos in this review of the room as a whole, and some specific things that I was less-happy about (like the torn curtains).
Because I was on the third floor, and had a 'hinterlands' view, that basically meant I saw the hotels and buildings across the road, and everything was very loud. I didn't see the point in asking for a different room, because I figured the person that checked me in would just say no, he didn't seem very inclined to be helpful.
The hotel is only about a block and a half away from the waterfront, and a 10 minute walk from Coles and Surfer's Paradise Beach. But the was LOTS of roadworks, and I'm not sure if they were all for the GC500, or just in general.
However the next day there was a wonderful person working, she had a NZ accent and was lovely, chatty and kind when I was asking about pool towel hire, car parking included in my room, etc.
Based on my experience I wouldn't come back here, unless all I needed was a place to rest my head for a night.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Deliberately ask (upon booking) for a modern room. The 'traditional' AKA outdated rooms are NOT...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Hartono, Guest Services / Front Office at Mantra Sun City Surfers Paradise
Responded 10 Nov 2023
Dear BiancaNotHere2, We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive valuable feedback and I will ensure to share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to express my sincerest apologies. We are truly happy to receive all forms of feedback as it helps us to make improvements where we can. We are very passionate about our room quality and work closely with our owners of the apartments in updating and refreshing furniture to keep up with the level expected by our wonderful guests. This is of course an ongoing project and we will continue to focus on this as a priority. Additionally, we are sorry to hear about your negative experience with one of our staff. We will follow up your concerns and as a team we will ensure your feedback is further discussed to improve our guest’s experiences. I am very disappointed to read that your stay wasn’t up to your expectation. Certainly it seems it fell far short of our usually high standards. Had these issues been raised during your stay we would have loved the opportunity to attend to them while you were in house. Regardless, it is never our intention for a guest to leave us disappointed and for that I am truly sorry. We hope you will give us another opportunity in the future, please speak to our friendly staff and make all requests known so we can take great care of you. Warm regards, Mantra Sun City Team
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The second time my wife have stayed here & nothing has changed, we were welcomed in the best popular way, the young lady went through everything with me to make our stay comfortable. We had a great room on the 29th floor, great views of the coast, the room was well presented & a great nights sleep on a king size bed. There are cooking facilities which we did use one night as stayed in because the State of Origin game was on. The train stop is virtually at the door & we used this service twice while we were there, once to travel to Southport & also Broadbeach.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Damian Sillars, General Manager at Mantra Sun City Surfers Paradise
Responded 24 Nov 2020
Good afternoon Hugh, I am happy to see that you and your wife were overwhelmed on your first visit and chose to come back to Sun City a second time. As you know, our staff remember returning guests and are always happy and eager to help where we can to make your say here fulfilling. We hope to see you both in the near future. Best regards
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It was horrible the indian manager was rude they turned down my disability and my companion dog that is the only reason why i booked they didnt have it on file so dont ring up in advance sh#t grub hotel!! Would never recommend to my worse nightmare wouldnt even stay there if it was the last place on earth most of the staff are very rude and they do not clean your room or give you clean linen so dont stay a week you have to use that towel for everything! Run out of toilet paper bad luck its not upto them the drinks cost alot the rooms stink! Double standards they have dogs in the motel but wouldnt allow my companion dog that i have a certificate for and everything in the hotel i originally rang up thats the only reason why me and our family stayed at that motel because they said it was ok but then when we got there we wernt allowed my companion dog in!!!! People are very nosey and rude if your waiting for your family member to go to car to pack up room they treat you like sh## windows got cleaned for the very first time in 23 years! Cant denied it because people there themselves have told us. Indian manager is very very rude knows how to treat people like there that little and try make you look dumb! So please look at the reviews before you stay here they go back to 2020 where this motel doesnt have a good name to stand on there couches near the reception look as bad as there motel crusty,dusty & musty and dont worry about being synthetic as you did not apologise when you turned down my disability and my companion dog!! I will not be staying here ever again and will share it out to as many people as i can not to stay here and wish i read the reviews and who ever answered the phone that day done there job and write down the notes but keep it up hard workers/not! Ruined a 5 day vacation probably the worse time we have ever had in queensland dream world let my companion dog in but just this motel kindly no rudely turned away my disability!! Thanks champs! Medal for being so awful at your jobs and awful services awful holiday awful stay Dont forget to run around the shower to get wet and inhale some nice dusty rusty ventilations wash yourself with ginger that no one likes have a rusty cup of tea and put drinks in a fridge it wont go cold though dry your clothes in a dryer that doesnt work and lay on the bed that roles away as soon as you get on it dont forget to pick your pillow up from behind the bed when you wake up in the middle of the night and its not there.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
all three bedroom apartments have an ocean view. wifi is free for all mantra+ members. If you are not a memeber please ask reception & they will sign you up. No sign up fees & just a 1 minute process.
There are more places to choose from in the Surfers Paradise area.
PRICE RANGE
AU$156 - AU$397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mantra sun city hotel surfers paradise, mantra sun city surfers paradise
LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
NUMBER OF ROOMS
266
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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