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Jw Marriott Gold Coast Resort & Spa

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Traveller (2370)
Room & Suite (654)
Pool & Beach (462)
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About

#1 of 34 hotels in Surfers Paradise
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Relax and unwind at JW Marriott Gold Coast Resort & Spa. Our covetable location on the Gold Coast makes it easy to attend events at the Gold Coast Convention Centre, take the family to Sea World Gold Coast or Dreamworld and spend time exploring the beautiful beaches of Surfers Paradise. You'll find our redesigned hotel rooms and suites an ideal setting for 5-star relaxation, each offering complimentary high-speed Wi-Fi, plush bedding and pristine marble bathrooms. The resort experiences allow our guests to create memorable moments of happiness during their stay with such experiences as culinary cooking classes, JW Garden herb planting and guided tours, snorkeling in the saltwater lagoons and daily fish feeding. Spa by JW features four mindful experiences best suited for you - Calm, Invigorate, Indulge and Renew. Choose from indulgent couple's retreats, to cleansing facials to uplifting aromatherapy massages. With six treatment rooms to choose from, including two couples treatment rooms, saunas, experience showers and inviting relaxation lounges, it is perfect place to relax and unwind or gather with a group on the Gold Coast.
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Property amenities
Valet parking
Internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Snorkelling
Children Activities (Kid / Family Friendly)
Paid public parking nearby
Lazy river
Pool / beach towels
Swimming pool toys
Outdoor pool
Saltwater pool
Shallow end in pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Tennis court
Water sport equipment rentals
Waterslide
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Couples massage
Facial treatments
Full body massage
Hand massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
Baggage storage
Concierge
Newspaper
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Interconnected rooms available
Room service
Coffee / tea maker
iPod docking station
Walk-in shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Marina View
Great View
3,246Reviews130Q+A100Room tips

Reviews
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CoogeeChild wrote a review 19 Apr
6 contributions2 helpful votes
Had a wonderful stay at the Marriott. Check in with Holley was first class and the welcome drink was delicious. The room was cosy and had everything we needed. Of course the pools are sensational. The only negative is the number of children in the adults only spa!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jessica M wrote a review 17 Apr
2 contributions
The most amazing resort I have ever stayed in! Me and my family recently stayed here to celebrate my 30th birthday and could not fault it! The staff are so friendly and incredibly attentive. They really make sure you have the best possible experience. Me and my husband already decided we will be going back before we even checked out of our first stay!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Bring some pool rings for the kids if you can fit them. You can hire them but we brought our own
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Natasha Dhep, Marketing at Jw Marriott Gold Coast Resort & Spa
Responded 4 days ago
Dear Jessica, Thank you for taking the time to leave your feedback on your recent stay at JW Marriott Gold Coast Resort & Spa. We are thrilled to hear that you chose us to spend your birthday celebrations. It is great that you loved our service as we strive to offer exceptional service across our hotel through our people, facilities and accommodation. We are glad that you and your family had a exceptional time and we look forward to welcoming you back in the future for another amazing stay at JW Marriott Gold Coast Resort & Spa. Warmest regards, JW Marriott Gold Coast Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bob J wrote a review 14 Apr
Queensland, Australia51 contributions48 helpful votes
I went for the “lazy river” - it was broken when I was there and they had to call outside contractors so it was a wasted trip, But the “lazy river” here is a misnomer anyway - its just a very small area where (apparently) there is usually current. They should not advertise a “lazy river”. They barely heat their pools so it’s great for children but not so much for adults. There is no adult area (eg - every hot tub was filled with small children). Also, this may be the worst hotel bed I’ve ever tried to sleep in, It was cartoonishly soft - you literally sink into it. I’m up in the middle of the night because I can’t sleep in this bed,
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ravinder Dhesi, General Manager at Jw Marriott Gold Coast Resort & Spa
Responded 6 days ago
Good Day DrBobQA Thankyou for taking time to provide us with your feedback. We do apologise that our key feature of "lazy river" a term we use to describe our jet stream in the resort pool was out of order during your stay. Our pools are temperature controlled through out the year with lagoon pool with the tropical fish at 24 degrees and the normal pool at 28 degrees. Our signature JW Marriott beds by Sealy receives great feedback on its comfort, however we do apologise that this did not meet your expectations. Warm regards Ravinder
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rc33 wrote a review 9 Apr
Sydney, Australia201 contributions319 helpful votes
This resort hotel is located on the northern end of Surfers Paradise. Check-in was a breeze with a slightly longer wait time however it was no fault of check-in staff as they were dealing with longer than usual requests and they were apologetic about the wait time. Once I was served, my request was for 2 double beds was already updated as could only book king bed room. The agent was friendly and accommodated my request for a later check-out too. A lovely welcome drink of a lavender butterfly pea flower. The lift has key card access which is good for security. The Mountain View Room is large with 2 double beds and a balcony with a table and 2 chairs. The view is out to the city and canals as well as mountains. The bathroom is also spacious with a separate shower and bath tub. The room has a large tv with chrome cast. It also has a table with 2 chairs. The Nespresso machine is a welcome sight. The sandy bottom lagoon is a wonderful feature and it was quite busy. You hire out a mask and snorkel but my friend had her own so we headed straight out to the lagoon. If you head towards the waterfall, there are a lot of fish to be seen. I didn’t try but my friend said it was great. There is a slide into the pool as well but most people were lazing on chairs in the sandy beach areas. I saw lots of people ordering food and drinks which they deliver to you. The gym is on the smaller side but it is well equipped with lots of exercise equipment so you don’t have to wait. There is hand sanitiser wipes, lots of towels, and loved the cold towels in the fridge. There is a tap for cool water too. The stay was very comfortable and very much loved my stay here. I would highly recommend a stay here.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Natasha Dhep, Marketing at Jw Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear rc33, Thank you for choosing JW Marriott Gold Coast Resort & Spa and taking the time to write about your overall experience with us. We are pleased to hear that you enjoyed our facilities and offerings, from when you checked in. Our signature welcoming drink is a touchpoint that we are pleased to offer to all of our guests, so we are happy that it adds to your memorable stay. We always strive to offer our guests a seamless experience once welcomed into the JW Marriott Gold Coast, so thank you for understanding us during busy periods. Although you didn't get to try snorkelling in the saltwater lagoon, it is great that other aspects of the pool area were to your liking, including your room and the gym area. We are thrilled about your recommendation and we look forward to welcoming you back to the JW Marriott Gold Coast Resort & Spa in the foreseeable future. Best regards, JW Marriott Gold Coast Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steven P wrote a review 4 Apr
1 contribution1 helpful vote
+1
Tucked away in a slice of paradise, this hotel is a true gem waiting to be discovered. From the moment we walked in, we were greeted by its sheer beauty and charm. The spacious lounges and inviting bar downstairs provided the perfect backdrop for relaxation and enjoyment.But what truly set our stay apart was the incredible hospitality of Katerina, our host extraordinaire. Always with a smile, she went above and beyond to ensure our every need was met. From sharing insider tips on family-friendly activities to checking in on us regularly, Katerina made us feel like VIPs throughout our stay. Some of the kids activities included, kids pizza class, Kids sushi class, cupcake class and more. They even setup a kids cotton candy machine in the afternoons. And let's talk about the food – it was simply divine! Whether indulging in the buffet breakfasts and dinners at the Clique restaurant or experiencing the flavors of the Japanese cuisine upstairs, every meal was a culinary delight.The pool was another highlight, especially for the kids. They couldn't get enough of the marine life and the thrill of using the sea scooters. Evenings by the pool were magical, offering a tranquil setting for a refreshing swim under the stars. If you're craving a getaway where you can kick back, enjoy delicious food, and soak up the sun by the pool, look no further. This hotel, with its warm hospitality, delectable cuisine, and serene ambiance, is the perfect escape. Plus, it's conveniently located near the heart of Surfers Paradise, making it easy to explore the area's attractions.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Natasha Dhep, Marketing at Jw Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear Steven, Thank you for choosing to stay with us at the JW Marriott Gold Coast Resort & Spa and for taking the time to share your recent stay. We are thrilled to know that the JW Marriott Gold Coast makes you and your family feel welcomed and valued. We appreciate your kind words on our facilities and dining options, particularly Chapter & Verse, Citrique and Misono. Additionally, we appreciate your compliments on the overall atmosphere that JW Marriott Gold Coast makes you feel, especially as we strive to offer relaxation and comfort to our guests. The thought that goes behind each area of the JW Marriott Gold Coast is the signature of our local resources and people, promising a thoughtful journey during your stay. Your recognition towards our friendly and exceptional service means a lot to us, and it is wonderful to know that particularly Katerina was able to provide exceptional service from the beginning of your stay and throughout. Your compliments will not be missed and we will relay the kind message to Katerina and the team. It is great that you and your family were able to experience the Family by JW activities. It is definitely great for kids and it provides a great learning experience for them, as we focus on making it a fun and interactive place for families. We cannot be more thankful for your lovely impressions on the JW Marriott Gold Coast Resort & Spa and we look forward to welcoming you and your family again for another exceptional stay at the JW Marriott Gold Coast Resort & Spa. Warmest regards, JW Marriott Gold Coast Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gengen228 wrote a review Mar 2024
Geelong, Australia6 contributions6 helpful votes
This was our second time at JW Marriott and we love it! We hardly leave the hotel when we stay- we spend hours in the different pools and spas and have so many dining options within the hotel- including amazing room service! Omg, that butter chicken!!! The rooms are always amazing with incredible views no matter which side you are on. The cleaners are so sweet and do a great job. It was just an absolutely relaxing and beautiful time. Big thank you to Isaac as well. After a kerfuffle with our room, Isaac went above and beyond to make sure we had an incredible stay- we were blown away by how kind and understanding he was. Thank you so much Isaac! We are already planning our next trip back, we miss it already!
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Natasha Dhep, Marketing at Jw Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear Gengen28, Thank you for choosing JW Marriott Gold Coast Resort & Spa, and we welcome you back as a returning guest. We are pleased to hear that we are able to provide another exceptional stay for you. We are beyond happy that we can offer amazing facilities and activities that contribute to making your experience a memorable and incredible stay. We aim to offer exceptional service and we are glad that our staff, particularly Isaac helped you throughout your stay. Your kind words are not missed, and we will relay the compliments to Isaac and the team. Once again, we thank you for returning back to the JW Marriott Gold Coast Resort & Spa, and we look forward to welcoming you back for another retreat! Best regards, JW Marriott Gold Coast Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BDidge1989 wrote a review Mar 2024
Tamworth, Australia1 contribution2 helpful votes
I stayed here for a work conference and from the minute of my arrival until the time I left everything was perfect, staff were amazing and extremely helpful with any questions I had. The facilities were beyond extravagant. I would love to come back again with my family, it was lovely to see the different catering options for children
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Natasha Dhep, Marketing at Jw Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear BDidge1989, Thank you for visiting the JW Marriott Gold Coast Resort & Spa and providing your feedback in writing. We are pleased to know that your time at the JW Marriott Gold Coast Resort & Spa was enjoyable from when you arrived at our resort. We aim to ensure all of our guests receive a seamless and interactive experience during their stay, and we are glad we offered our best. We appreciate your kind words about our facilities and offerings and we hope it exceeds your expectations. Thank you for recommending JW Marriott Gold Coast Resort & Spa, and we look forward to welcoming you and your family for a memorable stay next time. Best regards, JW Marriott Gold Coast Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lucky L wrote a review Mar 2024
Sydney, Australia114 contributions102 helpful votes
2nd visit here. Stayed in a Mountain View twin room, 28th floor for 3 nights. Clean room, beautiful view, overall comfortable stay. However pillows quite flat. Bathroom small but ok. Gym good however no supervision. Kids under 12 using equipment without adult present. Staff helpful and polite. Overall a nice hotel in keeping with the JW Marriott standard.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Natasha Dhep, Marketing at Jw Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear Lucky, Thank you for choosing JW Marriott Gold Coast Resort & Spa, and taking the time to share your experience. We are delighted to welcome you back for another stay at JW Marriott Gold Coast. We are happy to know that our staff provided friendly and great service during your stay. Your feedback is valuable to us and helps us improve to ensure all guests are experiencing exceptional service and an enjoyable stay. Hence, we thank you for your insights and will continue to strive to offer the best for all of our guests. We appreciate your feedback and we look forward to the chance of welcoming you back to the JW Marriott Gold Coat Resort & Spa for another stay. Best regards, JW Marriott Gold Coast Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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c1ndy2024 wrote a review Mar 2024
1 contribution1 helpful vote
I stayed for two nights for my son’s birthday the staff made sure he got birthday desserts a few times w the stay Very friendly and helpful staff. Clean and quiet room. Room service was very efficient and had lot’s of options.
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Natasha Dhep, Marketing at Jw Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear Cindy, Thank you for choosing to stay with us at JW Marriott Gold Coast Resort & Spa! We are delighted to hear that you and your family enjoyed your stay and we are thankful to have the opportunity to host your special occasion and celebrate your son's birthday. We appreciate your kind words and want to ensure that our guests receive personalised touchpoints throughout their stay. So, we are happy that you are pleased with our small gestures to make sure you have a memorable stay. It is great to know that our staff contributed to your exceptional stay and your overall accommodation was satisfactory. We look forward to welcoming you and your family back soon for another wonderful stay at the JW Marriott Gold Coast Resort & Spa. Warm regards, JW Marriott Gold Coast Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JeffreyEl wrote a review Mar 2024
8 contributions2 helpful votes
Our biggest complaint (relatively minor) was the restaurants. Citrique uses the same space for breakfast and dinner. It's great for breakfast but at dinner it seems more like a cafeteria than a nice restaurant. Misuno (teppenyaki style) was beyond loud with 6 tables in each room and screaming people combining with blaring music to make it almost unbearable. I measured it at 87 decibels which is crazy. There was no way to have a conversation. The location is great and the service was wonderful. I recommend it but it didn't quite live up to some of the other JW's we stayed at recently.
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Natasha Dhep, Marketing at Jw Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear JeffreyEl, Thank you for visiting JW Marriott Gold Coast Resort & Spa and taking the time to express your dining experience at Citrique Restaurant and Misono. We always aim to provide our guests with an exceptional stay and we are saddened to hear that our restaurants did not reach your expectations. Your feedback is valuable to us and we appreciate your insights. Hence, your feedback will be relayed to the team to ensure that we can continue to deliver a comfortable and memorable experience across all of JW Marriott Gold Coast. We are pleased to know that overall, you experienced a satisfactory stay with JW Marriott Gold Coast Resort & Spa. We thank you for your loyalty to Marriott International and we hope we get the chance to welcome you back to the JW Marriott Gold Coast Resort & Spa for another stay. Warmest regards, JW Marriott Gold Coast Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$399 - AU$562 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
surfers paradise marriott hotel surfers paradise, surfers paradise marriott resort and spa, marriott surfers paradise hotel
LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
NUMBER OF ROOMS
238
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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JW MARRIOTT GOLD COAST RESORT & SPA: 2024 Prices & Reviews (Surfers Paradise) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about JW Marriott Gold Coast Resort & Spa
Which popular attractions are close to JW Marriott Gold Coast Resort & Spa?
Nearby attractions include Macintosh Island Park (0.3 km), Gold Coast Snow Park (0.3 km), and Stingray (0.5 km).
What are some of the property amenities at JW Marriott Gold Coast Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Gold Coast Resort & Spa?
Top room amenities include air conditioning, a refrigerator, and a pool view.
What food & drink options are available at JW Marriott Gold Coast Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Gold Coast Resort & Spa?
Yes, a parking garage, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to JW Marriott Gold Coast Resort & Spa?
Conveniently located restaurants include Bazaar, Misono Japanese, and Citrique Restaurant.
Are there opportunities to exercise at JW Marriott Gold Coast Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is JW Marriott Gold Coast Resort & Spa located near the city centre?
Yes, it is 0.8 km away from the centre of Surfers Paradise.
Are any cleaning services offered at JW Marriott Gold Coast Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Gold Coast Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to JW Marriott Gold Coast Resort & Spa?
Many travellers enjoy visiting Post Office Gallery (3.8 km).