JW Marriott Gold Coast Resort & Spa
158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217 Australia
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About
#2 of 194 hotels in Surfers Paradise
Location
Cleanliness
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Value
Travellers' Choice
GreenLeaders GreenPartner
Relax and unwind at JW Marriott Gold Coast Resort & Spa. Our covetable location on the Gold Coast makes it easy to attend events at the Gold Coast Convention Centre, take the family to Sea World Gold Coast or Dreamworld and spend time exploring the beautiful beaches of Surfers Paradise. You'll find our redesigned hotel rooms and suites an ideal setting for 5-star relaxation, each offering complimentary high-speed Wi-Fi, plush bedding and pristine marble bathrooms. The resort experiences allow our guests to create memorable moments of happiness during their stay with such experiences as culinary cooking classes, JW Garden herb planting and guided tours, snorkeling in the saltwater lagoons and daily fish feeding. Spa by JW features four mindful experiences best suited for you - Calm, Invigorate, Indulge and Renew. Choose from indulgent couple's retreats, to cleansing facials to uplifting aromatherapy massages. With six treatment rooms to choose from, including two couples treatment rooms, saunas, experience showers and inviting relaxation lounges, it is perfect place to relax and unwind or gather with a group on the Gold Coast.
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Property amenities
Valet parking
Internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Snorkelling
Children Activities (Kid / Family Friendly)
Paid public parking nearby
Lazy river
Pool / beach towels
Swimming pool toys
Outdoor pool
Saltwater pool
Shallow end in pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Tennis court
Water sport equipment rentals
Waterslide
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Couples massage
Facial treatments
Full body massage
Hand massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
Baggage storage
Concierge
Newspaper
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Interconnected rooms available
Room service
Coffee / tea maker
iPod docking station
Walk-in shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Location
74Somewhat walkable
Grade: 74 out of 100
17Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217 Australia
Getting there
Rental CarsSee car hire from USD 77/day
3196Reviews127Q+A100Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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+1
Amazing sleep quality with great pillows and mattress. Fantastic spa service. Wonderful surrounds that have gotten better with age as the trees have grown up and filled out. The pool never fails to disappoint with its own reef.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Make sure to arrange parking before you go
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 3 days ago
Dear drjeannecarpenter, Thank you for making JW Marriott Gold Coast your go-to destination. We're delighted to hear that you consistently enjoy an amazing sleep experience and find our spa services fantastic. It's heartening to know that our lush surroundings and unique pool, complete with its own caves, contribute to your overall satisfaction. We appreciate your continued support and look forward to providing you with more wonderful experiences in the future. Warm regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We come and stay here regularly as locals. It always feels like we could be anywhere in the world and the facilities are world class. Staff are always friendly and make you feel welcome and valued. This continued standard means we will keep coming back for many years to come.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 3 days ago
Dear 279deanr, Thank you for choosing JW Marriott Gold Coast for your stay and for taking the time to share your positive feedback. We're thrilled to hear that our world-class facilities and friendly staff consistently provide you with a memorable experience. It's our pleasure to welcome you, and we look forward to continuing to exceed your expectations for many more years to come. Warm regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautifully renovated rooms, truly 5 star service and the beds/linen are amazing. The spa is the best I’ve ever visited and there is a great selection of restaurants if you prefer to stay in house. The service has been exceptional and after many years at a different hotel this will now be our Gold Coast go to every time.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: There can be a large amount of kids at the pool due to it being so great for them, otherwise the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear ZaneC44, Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that you found our renovated rooms, service, and spa to be truly 5-star. It's our pleasure to provide exceptional service and create a memorable stay for our guests. We appreciate your kind words about our beds and linen, as well as the recognition of our diverse selection of in-house restaurants. Knowing that we have become your go-to destination on the Gold Coast is truly an honour. We look forward to welcoming you back and providing more exceptional moments during your future stays with us. Warm regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall services that I received were excellent. It was a special occasion to celebrate my daughter's 20 year old birthday. My daughter and my family had great day that never forget. Especially the food and service in dining restaurant was beautiful. They served a special celebration for my daughter's birthday which was a very nice surprise and all food were do delicious with a high quality.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear 703scarlett88, Thank you for taking the time to share your experience with us. We are delighted to hear that you and your family enjoyed an excellent day celebrating your daughter's 20th birthday. It warms our hearts to know that our dining restaurant's food and service, especially the special celebration for your daughter's birthday, added to the joy of the occasion. Your kind words are truly appreciated, and we look forward to welcoming you back for more memorable moments. Best regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is not the review I was planning on writing because overall my stay was very pleasant, however a disappointing incident and the way it was managed has led to a poor review. Whilst unpacking my luggage a few hours after checking out, I realised I had left my swimsuit in my room, folded on a chair on the balcony. I immediately rang the hotel and asked them to please check my room, with housekeeping and lost and found and I could pay to get it returned to me. However, the one-piece swimsuit has not been handed in and remains missing. After calling and emailing multiple times, as well as sending an image of the item, I was assured that they’d investigate and if it wasn’t found I would be offered some compensation. The Manager then contacted my husband (rather than myself) to say it had not been found, they would keep looking but that they believed it must’ve blown off the balcony. The one-piece swimsuit was high quality, lined and padded - so not light or flimsy - and it was folded carefully on the chair, away and below the balcony wall, so the chances of it blowing away are rather far-fetched, furthermore if it had blown off it is reasonable to think that it should have been found on the hotel’s grounds. I followed up with the Manager (again) who curtly replied that there would be no compensation due to the item being left on the balcony. The whole experience has tainted what was a pleasant stay. So…would I recommend this hotel to friends and family? No, I wouldn’t. I feel like they didn’t really care about my missing item, showed no sympathy and missed an opportunity to at least give me a goodwill gesture, such as a free cocktail next time I stayed at the hotel (which I probably won’t ever again now). Yes, I have learnt a valuable lesson about my packing routine, but missing items are a common occurrence that most hotels should be well equipped to resolve.…
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We got transferred to a small room from a big enough one because the larger one didn't have a sofa bed for the kids. I couldn't drive my mobility scooter into the room because it was so small. Other than that everything was perfect.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 2 weeks ago
Dear Nick, Thank you for sharing your experience with us, and we appreciate your honest feedback. We're sorry to hear about the challenges you faced with the room transfer and the size of the accommodation, especially regarding the mobility scooter. Our sincere apologies for any inconvenience this may have caused. We value your input, and we're glad to know that aside from these issues, you found everything else to be perfect. Your insights are essential for us to continually improve, and we appreciate your understanding. If your travels bring you back to the Gold Coast, we would love the opportunity to ensure your stay exceeds expectations in every aspect. Warm regards JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a fantastic time at the JW, we really loved the hotel and the staff. Even before I arrived, Carno reached out to ask if there was anything that could be done for me during my stay. When I asked who, if anyone, could supply a gluten-free birthday cake, the request wasn't just taken care of; the delicious cake was delivered to the room at the exact time agreed was good value and kept us going for days. Reception: It feels almost colonial, with large fans moving back and forth to create a breeze, In a Raffles esq style. It's large and impressive, with a lot of check-in staff on hand to assist us. Elevators (Lifts) : They are quick, the hotel was busy throughout our stay and never waited long for a ride, up or down. Ironically in the past I wouldn't have even considered this, but having recently stayed at the Cosmopolitan in LV, it felt like an age each time I left or returned to the room! Room: Clean and immaculately presented, we had a high floor (26) with a view over the pool from a balcony. You don't get bottled water here, you get a flask you can fill with filtered water, plus the tap water is safe to drink. While I question the environmental credentials of running the dishwater hundreds of times over a recyclable plastic bottle, it's what they do. Fortunately, there is a store up the road where you can buy bottled water useful if like me you take the hotel bottles out with you when exploring the area. Pool: The pools are the star of the show, with a large pool surrounded by a sandy beach, served by a waterfall, and actually has a large collection of tropical fish. Another 'lazy river' style pool, which is heated to be slightly warmer than the salt pool Also served by a waterfall and is great fun for the kids with floaties. A large cavern-style area hides the restrooms and provides an interesting place for the kids to explore. (it also hides a second hot tub by the start of the lazy river). The pool has been around for a while, it's kept very clean given the wildlife! But is starting to show a little age now, I found a random tile in the hot tub that had fallen off the wall. But noth Pool wildlife: They have water dragons, just chilling out by the pool, these amazing lizards aren't phased by all the people at seem happy to pose for photos! They also have white Ibis birds the Aussies call them 'Bin Chickens' less interesting than the water dragons and much more likely to steal your lunch. The staff do chase them off, but they are persistent! Pool Bar: Well-staffed and has a good selection of drinks, each table has a QR code with a menu, or just walk up. I didn't eat there, but what I did see looked great. and people seemed to enjoy it. Breakfast: Certainly up there with the best JW experience. 100 times better than the recently opened Auckland JW. Massive options I saw everything from pizza to ice cream with noodle options in between. The staff here do an amazing job, it's busy every day and they work flat out to keep the stations stocked, yes a couple of times they didn't have eggs or eggs benedict options ready the second the last one was taken, but it was only a couple of minutes before the next batch were out. Like all busy hotels, timing is everything, if you show up at 9am on a weekend you can expect to queue. If you or anyone in your group is gluten free, this is the best GF breakfast spread I have even ever. Chapter and Verse: There is a great selection there and attentive staff, worth a visit. Transport options: You are a little away from the action of surfers' paradise (which is a good thing from my perspective), there is a tram, which is quick and easy. You can buy an all-you-can-eat travel card or a contactless card to tap onto and off the tram. If you aren't going all over the place it might work out cheaper to tap on and off. Carpark: It's underground if you choose to self-park, plenty of spaces over the two floors, super easy. There is a height restriction, so if you are bringing a tall vehicle, you'll need to make use of the valet option. Checkout: Was a breeze and as easy as checking in. General notes: This is a Marriott Vacation Club hotel, so there are a lot of people there spending their annual vacation allowance i.e. it is busy! It's not a problem, and the hotel is geared up for it. However, like most Marriott hotels in popular tourist spots (Hawaii, Vegas etc..), book the room you want, don't book expecting to be upgraded because of your status. If the better rooms are booked and they probably are, you are not getting that upgrade! Status Recognition: Worth mentioning, I am Titanium and this stay is possibly the most that status has been recognized (Other than smiling and words). Living in NZ, we have to get that status the hard way, no Bonvoy credit card here! So for those of us who actually spend 75 nights more a year in hotels, it is very nice to get those little extra touches like a free breakfast that is this good and a Barista coffee! …
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 2 weeks ago
Dear 2kadmin, Thank you for taking the time to share your detailed and delightful experience at JW Marriott Gold Coast. We are thrilled to hear that your stay was worth every cent, and it's wonderful to know that our team, especially Carno, went above and beyond to ensure your visit was exceptional. Your thoughtful feedback about the colonial ambiance at Reception, quick elevators, and immaculately presented room with a stunning view on the 26th floor is greatly appreciated. We're pleased to hear you enjoyed the unique touch of our sustainable approach to providing filtered water. It warms our hearts to read your positive comments about our pools, the star of the show! We're delighted you got to explore and enjoy the various amenities, and we appreciate your observations about the pool's surroundings. Our team is grateful for your recognition of their hard work at breakfast, and we're thrilled you found it to be among the best JW experiences. Your insights into transportation options, car park, and overall stay experience are invaluable. We understand the importance of recognizing our loyal guests, and we're glad your Titanium status was acknowledged with those extra touches. As we move into the new year, we are excited to continue delivering exceptional experiences and look forward to welcoming you back for more memorable moments at JW Marriott Gold Coast. Warm regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A really outstanding hotel. Very convenient for families, with coin laundry facilities which are really helpful. The buffet breakfast is great, activities for kids are enjoyable (e.g. cupcake decorating, chocolate class), pools are fantastic, and service across the hotel is very polished and professional, even compared to other 5 star hotels.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 2 weeks ago
Dear Sam, Thank you for taking the time to share your wonderful feedback about your family holiday experience with us. We're delighted to hear that our resort met your expectations and provided convenience for your family, including the helpful coin laundry facilities. It's fantastic to know that you enjoyed our buffet breakfast, kids' activities, and our pools. Your kind words about our polished and professional service are truly appreciated. We strive to create memorable experiences for our guests, and your feedback reinforces that we're on the right track. We look forward to welcoming you and your family back for more enjoyable moments in the future. Warm regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After coming to the Marriot many years ago with my parents I have always wanted to return but was worried and hoped all would live up to my expectations. I can honestly say my expectations were exceeded. The pool is still as beautiful as I remember. The hotel was always clean and tidy. The staff were AMAZING!!! Nothing was ever too much trouble - they were so helpful and friendly. My husband and I had a wonderful time away and will definitely be back!
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 3 weeks ago
Dear Evelyn, Thank you for sharing your fabulous experience with us! We are thrilled to hear that your return to JW Marriott Gold Coast exceeded your expectations and brought back cherished memories from your previous visit with your parents. It's wonderful to know that the pool remained as beautiful as you remembered, and our team maintained the high standards of cleanliness. We take pride in delivering exceptional service, and we're delighted that the staff's helpful and friendly demeanor contributed to making your stay truly amazing. We appreciate your kind words and are honoured to have been a part of your wonderful time away. We look forward to welcoming you and your husband back for another memorable stay at JW Marriott Gold Coast! Best regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow what a stay i just had. Thank you JW Marriott Surfers! My partner and i loved it. It felt like we were on a holiday somewhere else we couldn’t believe we were an hour away from home. Thank you for looking after us and a big special thanks and mention to Carno Bonghanoy for personally looking after me and giving me a beautiful room. I also appreciate the 1pm late checkout you provided. Breakfast was amazing. No faults with my stay at all. Will definitely be back soon it’s our new favourite hotel.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 3 weeks ago
Dear 115kadenf, We're overjoyed to hear about your flawless stay at JW Marriott Gold Coast! Thank you for your kind words and for choosing us for your getaway. We're delighted that we could create a holiday-like experience just an hour away from home. We're thrilled that you enjoyed the 1 pm late checkout and the amazing breakfast. Your satisfaction is our priority, and we're honoured to be your new favorite hotel. Looking forward to welcoming you back soon for more memorable stays with us. Best regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 328 - USD 512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
surfers paradise marriott hotel surfers paradise, surfers paradise marriott resort and spa, marriott surfers paradise hotel
LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
NUMBER OF ROOMS
238
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Claim Your ListingJW MARRIOTT GOLD COAST RESORT & SPA: 2023 Prices & Reviews (Surfers Paradise) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about JW Marriott Gold Coast Resort & Spa
Which popular attractions are close to JW Marriott Gold Coast Resort & Spa?
Nearby attractions include Macintosh Island Park (0.3 km), Gold Coast Snow Park (0.3 km), and Stingray (0.5 km).
What are some of the property amenities at JW Marriott Gold Coast Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Gold Coast Resort & Spa?
Top room amenities include air conditioning, a refrigerator, and a pool view.
What food & drink options are available at JW Marriott Gold Coast Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Gold Coast Resort & Spa?
Yes, a parking garage, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to JW Marriott Gold Coast Resort & Spa?
Conveniently located restaurants include Bazaar, Citrique Restaurant, and Misono Japanese.
Are there opportunities to exercise at JW Marriott Gold Coast Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is JW Marriott Gold Coast Resort & Spa located near the city centre?
Yes, it is 0.8 km away from the centre of Surfers Paradise.
Are any cleaning services offered at JW Marriott Gold Coast Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Gold Coast Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to JW Marriott Gold Coast Resort & Spa?
Many travellers enjoy visiting Post Office Gallery (3.8 km).