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Hilton Surfers Paradise Hotel

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3,100 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Surfers Paradise Hotel
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Showing 2,978: English reviews
Cabarita Beach, Australia
Reviewed 1 week ago

Beautiful apartments with amazing views from 37th floor. Pool options are amazing. Breakfast is a must. Lovely hotel and the staff were all very friendly and helpful. No noise problems from way up high.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Fiona C
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Fiona C, Thank you for posting your review. I am happy to read you found the apartment on the 37th floor beautiful, we have beautiful views from that level. I agree the breakfast is a must at Catch Restaurant and the pool area is very relaxing. I hope we can welcome you back again soon. Kind regards, Fiona Pryde...

Wellington, New Zealand
Reviewed 1 week ago

Had a great room with an Ocean View. Clean and tidey. Ask the staff and they'll put it right. Good location. Great buffet breakfasts. Short stroll to the beach and shops. We would stay there again. Can be busy on Friday and Saturday nights in Surfers but this was not a problem for us.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank franklM3903PM
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear franklM3903PM, Thank you for posting your review. it's wonderful to read you enjoyed your ocean view and found your room clean and tidy. The location of the hotel is wonderful and so close to everything. Thank you again for your feedback. Kind regards, Fiona Pryde General Manager Hilton Surfers Paradise

Reviewed 1 week ago via mobile

Booked in for an overnight stay for my girlfriends engagement party that was in Surfers. Room was fantastic....we had an ocean view room. I used the checkin online function....was very easy to use. Walking distance to everything. Thoroughly recommend staying here!

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Helpful?
1Thank Sam R
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Sam R, Thank you for posting your review. It's wonderful to read your stay was fantastic and exactly what you were looking for on your one night stay. Thank you again for your feedback and I hope we can welcome you back again soon. Kind regards, Fiona Pryde General Manager Hilton Surfers Paradise

Surfers Paradise, Australia
Reviewed 2 weeks ago

Great view of the beach from the room. Staff were excellent. Room and beds were clean and comfy. Hotel is in the middle of everything so easy to get food etc. Parking was good as well. Tram outside hotel, so transport is easy as well.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank 544glend
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear 544glend, Thank you for your review. I am happy to read your stay was smooth from check in to check out. The GLink is a wonderful asset to Surfers Paradise and we are very lucky to have it right out our door. We hope to welcome you back again soon. Kind regards, Fiona Pryde General Manager Hilton Surfers Paradise

Mermaid Waters, Australia
Reviewed 3 weeks ago

Celebrated my 50th birthday in style, the hotel was immaculate, the staff extremely friendly and went out of their way to make sure my stay was perfect. Highly recommend this beautiful hotel to everyone.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank justinet345
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear justinet345, Thank you for posting your review. It's wonderful to read your stay was "Pure Indulgence" and your 50th Birthday was everything you had hoped for. We are so pleased your Birthday was perfect. We hope to welcome you back again soon. Kind regards, Fiona Pryde General Manager Hilton Surfers Paradise

Leopold
Reviewed 3 weeks ago

Where do I even begin with all that is wrong with this property. We checked in (don't expect concierge to greet you!) and found our 2 bedroom apartment we had booked for 2 adults and 2 kids had a double bed in the second bedroom- what on earth!! I got out my confirmation and it didn't mention anything about a...

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Helpful?
Thank MVM81
gold coast, Australia
Reviewed 3 weeks ago

I stayed at the Hilton to celebrate my 21st and was an amazing experience. Myself and my friends were upgraded to a 3 bedroom room with a beautiful kitchen and bathrooms. I would highly recommend the Hilton, was a great stay and the location is perfect for anything! The view was amazing looking over the city.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank michayllam
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear michayllam, Thank you for posting your review. Firstly, Happy 21st, I hope you had a wonderful day. I am so happy to read your stay with us was amazing. We look forward to welcoming you again soon. Kind regards, Fiona Pryde General Manager Hilton Surfers Paradise

Surfers Paradise, Australia
Reviewed 3 weeks ago

Wonderfull apartment, nice and clean, with all necessary equipmant. Staff was very polite and helpfull. A very pleasant aspect is that the check out hour is 12.00 p.m. Hilton has a great location, in the centre of Surfers Paradise.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Madalina M
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Madalina M, Thank you for your review. It is wonderful to read everything during your stay was wonderful, I am pleased to read the room was nice and clean, the staff were polite and you enjoyed the location. We hope to welcome you back again soon. Kind regards, Fiona Pryde General Manager

Hong Kong, China
Reviewed 3 weeks ago

Spend only 1 night here and had a large room with ocean view ( somewhat blocked by a tower block between the Hilton and the beach ). There is a Shooters bar directly opposite the hotel and people partied till 4:30 am in the weekend ( quite noisy ) so beware!

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Helpful?
Thank Ianfung
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Ianfung, Thank you for posting your review. I am disappointed to read you had several issues with the surrounding noise, as you mentioned we are located in the middle of the entertainment precinct and unfortunately we do experience some noise on the weekends. I am sorry for the inconvenience, however I do hope we welcome you back soon and...

Reviewed 3 weeks ago via mobile

Usually a concierge is there to assist their clients and make their stay a pleasant one. Not so with Hilton Surfers Paradise. When I discussed an issue with him regarding sending a phone charger I had left behind, he consistently spoke over me and interrupted as though he was reading a script. I felt as though he was not listening...

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Helpful?
2Thank Joanne M
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Joanne M, Thank you for the feedback. As mentioned in my email to you I'm deeply sorry for the experience you had following such a great stay. I'm very disappointed that you did not receive the five star level of service that we pride ourselves on here at Hilton Surfers Paradise. I have spoken with Concierge about the matter...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Beachfront
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 

Additional Information about Hilton Surfers Paradise Hotel

Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $148 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, Priceline, Hilton EMEA, HRS and Despegar.com so you can book your Hilton Surfers Paradise Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#13 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Surfers Paradise Hotel staff and other travellers.
27 questions
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Questions? Get answers from Hilton Surfers Paradise Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check for dust!”
 of 5 bubbles 407marcw, 15 Feb 2017 | Read review
“If you aren't above level 10 you will have no view of the beach.”
 of 5 bubbles maddisonc353, 10 Feb 2017 | Read review
“Keep an eye on Trivago as the price fluctuates.”
 of 5 bubbles X8390QWgaryp, 5 Feb 2017 | Read review
“don't get the relaxation suite!”
  • some tools placed on the kitchen as we went into the room for the first time
  • great view from the room. that about it
  • the only nice thing about the hotel. the room view although blocked by buildings
  • guys still fixing some stuff in the room. shocking experience we thought there were some intrude
  • dirty toilet, broken handles.. perfect start to the holiday.. not really..
 of 5 bubbles frederian, 26 Jan 2017 | Read review
“Level 14 or 15”
 of 5 bubbles SmokeyMclean, 21 Jan 2017 | Read review
5 of 5