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Hilton Surfers Paradise Hotel

Booking.comUSD 151*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hilton Surfers Paradise Hotel
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3,175 Reviews from our TripAdvisor Community

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Showing 3,050: English reviews
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Melbourne, Australia
Reviewed yesterday NEW

hilton was very central to lots of things, there is a tram out side to take you to pacific fair Australia fair. lots of eating places in walking distance their is a free shuttle bus from the novetel in walking distance from the hilton to harbour town shopping outlet centre. the hilton was clean and had a beautiful smell though...

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Helpful?
Thank angel71967
Kamloops
HOTEL’S FAVOURITE REVIEW
Reviewed 4 December 2016

My wife and I stayed at the Hilton Surfers Paradise for five nights while travelling in Australia; and, the staff at this hotel, from the front desk, the restaurant, the concierge, are some of the best employees we have met throughout all of our travels. They are friendly, helpful, accommodating, and just fun to meet and with whom to interact....

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Helpful?
1Thank 331PeterS331
About Hotel's Favourite Review
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear 331PeterS331, Thank you for your feedback. I'm so pleased to hear your comments regarding our wonderful team members at Hilton Surfers Paradise! They will be delighted to hear that they helped make your stay memorable and I look forward to passing it onto them. I am also glad to hear that you enjoyed the hotel and found our rooms...

Sydney
Reviewed 2 days ago NEWvia mobile

Staff were amazing.. room was amazing.. buffet breakfast was amazing! I told 'Lindy' that it was my husbands birthday and we walked into balloons and a card! And a free drink. They even extended our checkout to 1pm and held our vags with access to the pool etc... just an amazing place 5 stars!

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Helpful?
Thank nataliecapper
London, United Kingdom
Reviewed 4 days ago NEW

Good location, exec lounge has great views across the city and the coast. Room layout interesting. Bathroom a bit small and shower flooded the floor a little. Coffee maker was dirty but immediately sorted out when I mentioned it to the desk.

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Helpful?
Thank timjones2017
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear timjones2017, Thank you for posting your review. I am very happy your overnight stay was one to remember. The views from our hotel are stunning and I am pleased you had the chance to enjoy them. Thank you for choosing to stay at Hilton Surfers Paradise, we look forward to welcoming you again soon. Kind regards, Fiona Pryde General...

Melbourne, Australia
Reviewed 5 days ago NEW

the room was nice on the 11th floor,staff were fantastic,breakfast was delicious,overall a fantastic stay.If you get a chance,the happy hour drinks in the Fix bar was a great way to try different cocktails.The hotel is central to everthing.

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Helpful?
1Thank colettem447
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear colettem447, Thank you for posting your review, I appreciate all feedback. It sounds like your room was beautiful, breakfast was delicious and I am always proud to read about our fantastic staff. As you mentioned our hotel location is very central and we are extremely lucky with our surroundings. Thank you again for your feedback, we look forward to...

Monte-Carlo, Monaco
Reviewed 6 days ago NEWvia mobile

We are currently on our fifth day on the 21st floor of the Hilton Residences. It is simply brilliant and having all the pools heated including the 50 meter lap pool makes my time here almost as good as being at home. I would forget the hotel rooms as they're on the lower floors and are studios. Spend the extra...

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Helpful?
Thank Athomeonthesea
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Athomeonthesea, Thank you for your feedback and for choosing to stay with us again! Happy 5th stay! I'm glad to hear that you had another great stay with us and enjoyed the Residences as well as the hotel's facilities during your stay. Thank you for your loyalty to Hilton. We hope to see you back again in the not...

Basel
Reviewed 6 days ago NEWvia mobile

3 nights in dlx room 1301 is a night mare , AC blows straight in to head board and in to your face , AC Grill can NOT be adjusted , must get-up every 2 hours to turn on and off, no luggage rack in room , put luggage on floor, bathroom config is not Hilton design especially shower stall...

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Helpful?
Thank tansri1
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear tansri1, Thank you for addressing your feedback. I'd like to personally apologise that we did not deliver the standard expected and I'm sorry for the issues you experienced during your stay. I have passed on your feedback to our Engineering Team for appropriate follow up in room 1301 so appreciate you letting me know. Once again, I'm sorry to...

Reviewed 1 week ago

Stayed in a 2 bedroom apartment in the heart of Surfers. Apartment was great, spacious and well equiped. We had a balcony with a view and parking in the hotel. So much better than the nearby hotel that wanted $200 more for the 3 days we stayed.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank STEPHEN K
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear STEPHEN K, Thank you for the feedback. We are very pleased to hear that you enjoyed yourself while staying with us at Hilton Surfers Paradise. I'm glad that you found the apartment spacious and enjoyed the magnificent views! Thank you for choosing Hilton and I hope to see you back again on your future travels. Kind regards, Fiona Pryde...

Queanbeyan, Australia
Reviewed 1 week ago via mobile

Stayed here for 2 nights for a conference. Check in was fine. Room was large and clean. Bedside table didn't work Ned was comfy . Made the know stake of putting out room service menu on door knob. Apparently it's a waste of time. My colleague did the same thing the next night and same result. I made it to...

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Helpful?
Thank Yurugaboy
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Yurugaboy, Thank you for posting your review. Firstly, I would like to apologise your room service breakfast was not delivered and this was an issue for your colleague also, I have discussed this with our kitchen and can assure you this is not a regular occurrence. We always strive to delight our guests and I am disappointed in this...

Pacific Coast Australia, Australia
Reviewed 1 week ago

We stayed at the Hilton Surfers Paradise Hotel in the beginning of May, which is considered off-season. At the reception, we asked for a room as high as possible, as we hoped for a beautiful ocean view. Unfortunately, we had to pay extra for a room with ocean view so we decided to go with the standard city view. The...

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Helpful?
Thank Michael S
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Michael S, Thank you for your feedback following your stay. I'm glad to hear that you enjoyed everything in the room including the amazing view as well as had time to enjoy some of the hotel's facilities. I'm also pleased to hear that you were well looked after by our friendly and helpful team members during your stay. Thank...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Beachfront
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 

Additional Information about Hilton Surfers Paradise Hotel

Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $177 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Reservation Options:
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#12 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Surfers Paradise Hotel staff and other travellers.
27 questions
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Questions? Get answers from Hilton Surfers Paradise Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“residence apartment”
angel71967, 29 May 2017 | Read review
“Go for the exec level”
timjones2017, 26 May 2017 | Read review
“higher floors have a great view from balcony.”
colettem447, 25 May 2017 | Read review
“Ask for a room as high as possible”
913MichaelS913, 22 May 2017 | Read review
“The floors higher up may have less noise.”
jfrombrissie, 20 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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