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Hilton Surfers Paradise Hotel

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3,032 Reviews from our TripAdvisor Community

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Showing 2,916: English reviews
Brisbane, Queensland, Australia
Reviewed yesterday NEW

Would not stay here again. Lift service was terrible. Had to wait 20 mins for lifts at some times. Out door table chipped and floor not clean. For the amount of money we paid, would expect daily linen service like other hotels.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Leigh K
Reviewed 2 days ago NEWvia mobile

We enjoyed our stay at Hilton. The rooms were perfect for our family with plenty of room and room service was fast. Cleaners did a great job.Pool areas and gardens well maintained nicely. The views were awesome, rooms were quiet even though right in heart of the loud city. My main 2 gripes about our stay was the hallways on...

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Thank Mandy S
Sydney, Australia
Reviewed 2 days ago NEW

Location: The hotel is located on orchid street. If you walk out the hotel you are immediately in the strip of bars and nightclubs. 5 minute walk to the beach. Hotel: I stayed at the Hilton for a weekend with friends. The hotel is a huge tower block in the heart of surfers. There are 15 floors of hotel rooms...

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Thank SmokeyMclean
Melbourne, Australia
Reviewed 3 days ago NEW

We recently stayed at the Hilton hotel. The staff are friendly and even gave us a better room when one of our criteria wasn't met. Anke and Chris on security should be commended on their wonderful customer service. Our room was nice and the staff recommended good restaurant for us to eat at. Apparently, there was an accident around a...

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Thank Advlex
Sydney, Australia
Reviewed 4 days ago NEW

Hilton hotels are known for their exceptional service, high end furnishings and luxurious ammenities. Sadly this hotel did not deliver. The foyer area quite frankly needs a design overhaul and inexperienced staff seemed to lack the polished professionalism you expect from a quality hotel. The front desk was understaffed for peak season and seemed to be dealing with a lot...

Review collected in partnership with Hilton Hotels & Resorts
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Thank julievF7033DP
Melbourne/Adelaide
Reviewed 5 days ago NEW

Last minute booking for a last minute holiday in the sun. The Hilton appealed the most givens its excellent location & amenities, despite some of the reviews on TA. Was not disappointed. We had a lovely room overlooking the coast in the hotel. It was clean, well appointed, and because we paid a little extra for the club room, had...

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Thank carlyselena
Gold Coast, Australia
Reviewed 1 week ago NEW

We checked into an apartment size room for the five of us, it had two bedrooms and a fold out couch with one full bathroom and an extra toilet. On arrival check in was easy although parking was very tricky because we were not sure where to park our car while checking in. Parking was approximately 80 dollars for 5...

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1Thank Anna L
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Anna L, Thank you for providing the feedback. I'm glad to hear that you enjoyed the location of the hotel as Surfers Paradise has a lot to offer! I'm also glad that you enjoyed our Residences and had time to relax by our pool during your stay. Thank you for choosing Hilton on your Gold Coast travels and we...

Australia
Reviewed 1 week ago NEW

Stayed for a few nights and was happy with the accommodation. My room was very clean and comfortable. I booked a deluxe King and had good views of the ocean, interrupted but still very nice. The pools were busy during the day as it was peak season, try going down for a swim early morning and evening, it was better....

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Helpful?
Thank 166Linda
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear 166Linda, Thank you for the great feedback. I'm so pleased to hear that you enjoyed all aspects of your stay from the room and views to the location of the hotel being in the heart of Surfers Paradise and just around the corner from the beach. I'm also glad to hear that you were well looked after by our...

Sydney, Australia
Reviewed 1 week ago NEWvia mobile

I have been coming to the Hilton ever since it was open. I must say this will be my last time. It's a shame that the Hilton name will be taken down by this resort. It's the worst I've ever seen. The smell of sewage throughout the pool areas is really bad. Health inspectors should be walking in and doing...

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Helpful?
Thank danny w
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear danny w, Please accept my sincerest apologies in regards to the smell you experienced during your stay. I assure you this has been addressed with our Housekeeping team and I'm sorry that it impacted on your recent visit. I have reviewed your comments with our team to ensure that we handle this situation more appropriately in future and I...

Brisbane, Australia
Reviewed 1 week ago NEWvia mobile

Disappointing! Arrived at 2.55 for 3.00 checkin however both booked rooms were not available . We were given 2 drink vouchers despite having booked 2 rooms - waited 1 hour and given access to 1 room but no luggage! Husband spent ages chasing other room and luggage - not a good start! Rooms adequate and clean. No complimentary papers. Our...

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Helpful?
Thank Chekov01
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Chekov01, Thank you for your review. My sincerest apologies for the delay you experienced at check-in. We are definitely looking at ways to improve the arrival experience for our guests over our particularly busy times and I am very sorry for the inconvenience caused. I have taken on board your feedback regarding the pool area and naturally being holiday...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Beachfront
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Banquet Room
Official Description (provided by the hotel)
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 

Additional Information about Hilton Surfers Paradise Hotel

Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $213 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Hotels.com, Travelocity, Priceline, Agoda and Booking.com so you can book your Hilton Surfers Paradise Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#13 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Surfers Paradise Hotel staff and other travellers.
21 questions
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Questions? Get answers from Hilton Surfers Paradise Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Level 14 or 15”
 of 5 bubbles SmokeyMclean, 21 Jan 2017 | Read review
“Get a three bedroom room as it is very big and spacious. Also make sure you get breakfast included in your room rate.”
 of 5 bubbles Advlex, 20 Jan 2017 | Read review
“Club room floors are worth the extra”
 of 5 bubbles carlyselena, 18 Jan 2017 | Read review
“Apartment style rooms are less luxurious”
 of 5 bubbles L3087LOannal, 16 Jan 2017 | Read review
“Dont use this hotel”
 of 5 bubbles brandongeyer, 7 Jan 2017 | Read review
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