The Premiere Apartments
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The Premiere Apartments

71 Garfield Terrace, Surfers Paradise, Gold Coast, Queensland 4217 Australia
broken lamp
Traveller (10)
Built up mould in bathroom #1
Room & Suite (6)

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About

#8 of 9 limited service properties in Surfers Paradise
4.3 of 5 bubbles
Location
2.0 of 5 bubbles
Rooms
1.5 of 5 bubbles
Value
2.0 of 5 bubbles
Service
3.0 of 5 bubbles
Sleep Quality
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars

Location

71 Garfield Terrace, Surfers Paradise, Gold Coast, Queensland 4217 Australia
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
Gold Coast Airport
18.7 km
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Brisbane Intl Airport
74.9 km
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Reviews
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Detailed Reviews
sienna h wrote a review Jan 2023
+1
1.0 of 5 bubbles
the most filthy and unprofessional business i’ve ever dealt with. holes in the roof directly above the shower, broken elevator, grime on the windows and walls all scratched and dirty. terrible customer service, providing no reliable way to contact them. myself and my group of friends that were meant to stay there went and booked another hotel because we felt SO unsafe. also gave us the wrong address to collect the keys from and sent us on a wild goose chase, took us an hour and a half to find our keys. worker i was emailing had so much attitude. would not recommend AT ALL! especially for the price !!!!
Read more
Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jamie M wrote a review Jan 2024
1.0 of 5 bubbles
This place is a clickbait horrible apartment. Do not stay here at all, the photos are a complete lie. First night here the elevator broke and contacting the management was a complete nightmare. Our air conditioner was broken and not working properly, the rooms are messy and disgusting. The skirtings are cracked and ruined and the floor is not even. The windows are are disgusting do not stay here
Read more
Date of stay: January 2024
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: This place is awful, avoid at all costs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Craig D wrote a review Jan 2024
Canberra, Australia
+1
1.0 of 5 bubbles
Ohhh wow, if only we had of seen some of the reviews before we booked and paid for the Premiere Apartments. The name itself is an oxy-moron!! We stayed in the unclean, unhygienic and electrically unsafe ground floor apartment from 17-22 December 2023.

Yes, the location and views are fabulous, but that's where the good part ends.

We complained to AirBnB after the owner, Tim, simply ignored us. We have now escalated our complaint to Queensland Fair Trading after AirBnB's failure to provide us with a satisfactory response and reasonable compensation for our terrible experience. All we got was the runaround from AirBnB's overseas call centre staff who do not speak or understand the English language properly. AirBnB need to also get their act together.

Our problems started from the very beginning. We arrived at the specified location just before 2 pm to pick up the keys as instructed but no one was in attendance and phone numbers we had available to us were not being answered. We eventually received the keys almost an hour later after waiting in the hot summer sun.

On our arrival at the apartment, in short, parts of it were filthy, and the rest was generally dirty. There were also several electrical hazards and other fire safety risks which made the property unsafe as well as unhygienic.

The dishes, cutlery, pots, pans, and other utensils in the kitchen were not washed properly, were greasy and had evidence of old food on the items. Most of the pots also showed evidence of burnt on and uncleaned food. This is a major concern from a food safety perspective. We had to wash everything before we felt it was safe to use anything in the kitchen.

Following immediate complaints to the local managing agent, we were provided with a couple of brand-new pots and pans late Sunday afternoon. Staff also attended on Monday 18th to replace the broken kitchen sink tap and some of lightbulbs which were not working throughout the apartment. While these actions were prompt, they in no way address our concerns.

Other light fittings were either broken, did not work or only worked intermittently which was linked to when the air-conditioner was turned on. This was also a significant concern to us from an electrical safety perspective. There was also linen dropped down behind the back of the washing machine around the area where the motor is situated. Two people also got locked inside their bedroom due to a faulty door lock which required a significant amount of force to then open the door. Old, young or disabled people would not have been able to open this door.

The downstairs fridge leaks onto the floor creating a tripping hazard, the single bed mattresses in one of the bedrooms had broken inner springs protruding from them, the showers were mouldy and caked on dirt was evident on some of the tiled floors in the living areas which we were able to rub with the toes of our shoes.

A few of our of photographs are attached.

In short, we are extremely unhappy with the standard of this accommodation given the VERY large amount of money we paid for it. For almost $500 a night, the place should be in pristine condition. There should not be any concerns about lack of hygiene, cleanliness, fire and electrical safety. It certainly put a significant dampener on our special Christmas family reunion.

Never again!!!!
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Date of stay: December 2023
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Nothing further, just don't stay here. They don't deserve your hard earned money.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jon S wrote a review Aug 2020
Sydney, Australia
4.0 of 5 bubbles
The location can't be beat, it's right up next to the beach and you hear the waves all the time which is nice. The apartments have nice space outdoors to enjoy the views-it's great!

The rooms themselves were nice but could stand to be updated. The mattresses felt a bit stiff and old and the furniture could have stand to be updated.

The service was very helpful and nice to us as well.

I would recommend this to anyone for a family stay. You don't really need a car there because there is enough to walk to but it does help.
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Date of stay: July 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniel D wrote a review Jan 2023
Queensland, Australia
1.0 of 5 bubbles
Worst holiday rental ever. 0/5 stars.
(See other bad reviews on booking .com sites).

My wife arrived late in the afternoon in the heat of summer to find AIRCON BROKEN and no fans.
Apartment old and rundown and poorly maintained / cleaned. Nothing like photos (? photoshopped or very old). Pool dirty, not particularly private, totally unappealing. Views marred through grimy windows. No direct access to beach.

Unable to contact “service people” re lack of aircon. A night of no sleep and kids up from 0200 (hot and humid). Still unable to contact property managers via phone or messaging despite in business hours. ! Eventually told aircon would not be looked at till later in week. Apartment not inhabitable without aircon during week of 30-33c.

Supposed to stay 6 nights but we moved out after first night.

My wife and kids returned keys to office and complained about terrible apartment and service to girl sitting at desk eating sweets and playing on her phone and providing no assistance at all. She is then accused of being abusive 😂. It must have been the non threatening, non swearing or shouting, non insulting and non derogatory language she used in front of our young kids 😂😂. Clearly we are the ones out of touch with reality.

Refusing to refund our money ! and trying to extort an apology 😂

Please read other bad reviews about this place. Not just an isolated incident.
Read more
Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katie S wrote a review Mar 2022
1.0 of 5 bubbles
We stayed in these apartments for the last few years and had a wonderful time. This LAST time (March 2022) was absolutely awful. New owner and management. I would like to see if the owner knows what a bad job the management company is doing - HRSP. The lift wasn't working when we stayed there and we only found out when we arrived and saw a paper sign! We called and they said we could have a refund - but we were already there and had our bags ready to be unpacked! We had to carry my 93 year old father up the stairs in his wheelchair - ALL weekend. But that wasn't as bad as the person on level 6 who had a heart attack 2 weeks prior. He walked up the stairs and stayed there for the whole week until he could come down again. Beyond that - the apartments weren't as clean as they used to be and the management were almost impossible to get a hold of. You need to text or email to some offshore office and then they get back to you 24 hours later. Pathetic. Dryer not working, hairs and bugs on the floors, sea salt caked on the patio doors. I contacted them a week ago about these issues and still no reply. Now I am writing a review. It's too bad because we used to love this place.
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Date of stay: March 2022
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jamie M wrote a tip Jan 2024
1 contribution
1.0 of 5 bubbles
"This place is awful, avoid at all costs"
Read full review
Craig D wrote a tip Jan 2024
Canberra, Australia38 contributions
1.0 of 5 bubbles
"Nothing further, just don't stay here. They don't deserve your hard earned money."
Read full review
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LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE PREMIERE APARTMENTS - Reviews (Surfers Paradise) - Photos of Lodging - Tripadvisor

Frequently Asked Questions about The Premiere Apartments
Which popular attractions are close to The Premiere Apartments?
Nearby attractions include SkyPoint Climb (0.4 km), SkyPoint Observation Deck (0.4 km), and St Vincent's Catholic Church (0.4 km).
What are some restaurants close to The Premiere Apartments?
Conveniently located restaurants include Shiraz Persian Restaurant & Bar, Bmd Northcliffe Surf Club, and Alfresco Italian Restaurant.
Are there any historical sites close to The Premiere Apartments?
Many travellers enjoy visiting Post Office Gallery (3.6 km).
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