We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Traveller (72)
Room & Suite (25)
Dining (1)
Overview
Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217 Australia See on map
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Kitchenette
Spa
Wheelchair Access
3.5 Star accommodation
{"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
About
Description
High rise hotel on the river, only 10 minutes walk from the famous surf beach. Every apartment has 2 bedrooms, with a spa in the ensuite off the main bedroom. 3 Balconies with stunning views day or night. More Suitable for longer stay family groups or exciting weekends away. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Spa
Free High Speed Internet (WiFi)
Laundry Service
Microwave
Outdoor pool
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Beachfront
Room Service
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Style
On the Beach
,
Spa
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Hotel Style
On the Beach
,
Spa
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
13
Price range
USD 96 - USD 220 (Based on Average Rates for a Standard Room)
Also Known As
Emerald Surfers Paradise
,
The Emerald Surfers Paradise, Gold Coast
Location
Australia > Queensland > Gold Coast > Surfers Paradise
Photos
Traveller (72)
Room & Suite (25)
Dining (1)
Family and Play Areas (2)
Reviews (77)
Filter reviews
75 results
Traveller rating
14
16
8
12
25
Traveller type
Time of year
LanguageEnglish
14
16
8
12
25
Show reviews that mention
All reviews a great stay views surfers ave ocean
FilterEnglish
Updating list...
1 - 5 of 75 reviews
Reviewed 25 March 2018 via mobile

Stayed in a 2 bedroom apartment with our 2 kids. Room had empty beer bottles on lounge room floor. They was also cockroaches running around the bathroom floor and kitchen benches. Great location though and friendly staff.

2  Thank kellie j
Reviewed 8 January 2018

The room was old but clean. Much more spacious than a hotel room with two bedrooms, two bathrooms, lounge and kitchen area. Loved sitting on one of the three balconies to watch the city lights. The hotel is surrounded by a lovely garden with bbq...More

Thank kmel2014
Reviewed 4 January 2018

I can't believe I paid to stay at this hotel, Reception staff are extremely rude & are barely open, they charged me 50 $ for locking myself out of my room to let me back in, Also took my room deposit & when I asked...More

2  Thank battlek2017
Response from Jimmy L, Manager at The EmeraldResponded 6 January 2018

We can not define who are you as you using only a nick name but from what you mentioned I guess you are Melainie Mc. Firstly, we hardly charge any guest call out fee or room damage last 3 months. Maybe you are having an...More

Reviewed 11 December 2017

Old, dirty and unkempt. The staff were not helpful at all. It felt dirty and was obvious that the appartments don't get fully cleaned regularly. The kitchen oven and cupboards were also dirty with food.

Thank Christine T
Reviewed 30 October 2017

I stayed in room 1302. The place is so run down it's crazy. The photo's do not look like the hotel we stayed in. They have been photo shopped to the max. However I could look past the broken lamps, peeling paint, rusty/mouldy bathrooms &...More

Thank Nadine C
View more reviews
Questions & Answers
Ask a question
georgiaw618
1 November 2016|
Answer
Response from JoanneH2963 | Reviewed this property |
I can't help you with the pricing as I know it'll change in the different seasons. No its 1 room with a large queen size bed and 1 room with 2 singles. The Queen room comes with it's own en suite bathroom attached, and... More
1
Vote
Room Tips
"The rooms on floor 12 didn't have air conditioning. You do get nice breezes but very hot with the..."
kmel2014
7 Jan. 2018
Read review
"Don't book the 13th floor. It's infested with bugs"
477nadinec
29 Oct. 2017
Read review
"Do not stay here it is absolute filth"
manich0lls70
29 Jun. 2016
Read review
"best views, quiet environment, nice pool, riverfront, giant bath"
yoshikos987
1 Apr. 2016
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing