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The Emerald

04/06/2017 05/06/2017
1 room 2 adults 0 children
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68 Reviews from our TripAdvisor Community

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Showing 66: English reviews
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Reviewed 1 week ago via mobile

Stayed one night at The Emerald whilst passing through. The facilities were good and the room had beautiful views of the Gold Coast city. The room could definitely use a make over as it seems rundown and outdated but other than that, comfortable stay!

1Thank Grace F
A TripAdvisor Member
Level Contributor
7 reviews
3 hotel reviews
2 helpful votes
Reviewed 4 weeks ago via mobile

Stayed here for 2 nights before I demanded a refund. Room was disgusting, run down and filthy, stained kitchen bench, couches falling apart, bathroom moldy and a crack in the wall held together with tape... also animal droppings behind the bed side table. The pool and views were stunning and location was excellent. But aside from that extremely ordinary. Wouldn't...

Thank A TripAdvisor Member
Reviewed 26 December 2016 via mobile

If you end up on higher apartments you can get nice 360 degree view and apartment was quite large. But bathroom was a mess and dont get fooled about spa. It looks like just a bigger sink. Maybe a kid would fit in..

Thank Maros P
Reviewed 10 November 2016 via mobile

As the review goes. The place needs a whole lot of improvement for guests. Airconditioning not working. Had them checked by the staff ( although the staff was courteus and friendly) he was not able to do anything about it and just suggested to open up the windows. Place was okay. Lounge are old and uncomfortable as ever. Same with...

Thank Kirby L
Reviewed 29 September 2016 via mobile

The 2 bedroom apartment were in is awful hair in our bed sheets tiles are falling off in the spa bath . Window handles fallen off . It looks like it hasn't been cleaned at all. We even have boiler in the cupboard.

1Thank Irene T
Reviewed 9 September 2016 via mobile

Good price, I got 2bed room place with river views it should have bigger balconeys but decent size rooms it would be awesome if master had it's own tv, happy happy chappy! You could live here it'd better suited for long stays it's cosy and ya snuggle into it and make it your own

1Thank troymason22
Brisbane, Australia
Reviewed 15 August 2016 via mobile

When arriving to check in the manager was no where to be seen and front door locked so it took 10 mins for him to realise and open the door so unprofessional. He asked for $100 deposit by eftpos which was ok but he didn't give a receipt which had us worried. Room was ok. Expected better from photos. Not...

Thank teritanaka
Forster, Australia
Reviewed 13 August 2016

We also stayed in 302. The beds were comfortable, and the apartment was clean... BUT every curtain was broken, the clothes airer was broken, and there was no ironing board. The toilet in the second bathroom would not flush. The spa timer switch stuck 'on' and the only way to turn off the spa was to turn off the circuit...

Thank Bruce E
Reviewed 9 July 2016 via mobile

Travelling from England and wanting to fit in quite a few different trips I was looking for something inexpensive. I come across The Emerald, even with a few shaky reviews on here I went ahead and booked it anyway as it seemed good value for money, we set our expectations low. When we arrived we were completely surprised to find...

3Thank Joanne H
Brisbane, Australia
Reviewed 30 June 2016

The Emerald is disgustingly maintained with poor management ripping guests off. When you have checked in & realise the condition of your accommodation it is too late. Management deducts one night stay if you refuse to stay in squalor conditions. The reviews that have been posted with photos are an example of the mould, grime, Roaches, animal droppings, stained, lifting...

4Thank manich0lls70

80 photos of this hotel

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Hotel & Grounds (4)
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Bathroom (1)
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Hotel & Grounds (5)
Room/Suite (3)
Dining (1)
04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
High rise hotel on the river, only 10 minutes walk from the famous surf beach. Every apartment has 2 bedrooms, with a spa in the ensuite off the main bedroom. 3 Balconies with stunning views day or night. Suitable for longer stay family groups or exciting weekends away. ... more   less 

Additional Information about The Emerald

Address: Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $98 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald 3.5*
Number of rooms: 13
Reservation Options:
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Also Known As:
Emerald Surfers Paradise
The Emerald Surfers Paradise, Gold Coast
Hotel Style:
#10 On the Beach Hotel in Surfers Paradise
#14 Spa Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from The Emerald staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay here it is absolute filth”
manich0lls70, 29 Jun 2016 | Read review
“best views, quiet environment, nice pool, riverfront, giant bath”
yoshikos2013, 1 Apr 2016 | Read review
“Go to the Sunshine Coast”
85douge, 28 Sep 2015 | Read review
“Ask for a condition report first of the room they want to put you in.”
  • No notice, smelly oily unpleasant
rjwallace, 15 Jan 2015 | Read review
“choose somewhere else. Stay away from here.”
298elizabethf, 29 Sep 2014 | Read review
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