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31/12/2017 01/01/2018
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    The Emerald

    Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
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    31/12/2017 01/01/2018
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    Traveller (72)
    Room & Suite (22)
    Dining (1)
    Overview
    • Excellent18%
    • Very good22%
    • Average9%
    • Poor16%
    • Terrible35%
    Travellers talk about
    Free Wifi
    Free Parking
    Pool
    Non-Smoking Rooms
    Kitchenette
    Spa
    Wheelchair Access
    Self-Serve Laundry
    Breakfast included
    3.5 Star Hotel
    All hotel details
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    Rooms
    31 Dec.1 Jan.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (74)
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    1 - 5 of 72 reviews

    Reviewed 1 week ago

    Old, dirty and unkempt. The staff were not helpful at all. It felt dirty and was obvious that the appartments don't get fully cleaned regularly. The kitchen oven and cupboards were also dirty with food.

    Thank Christine T
    Reviewed 30 October 2017

    I stayed in room 1302. The place is so run down it's crazy. The photo's do not look like the hotel we stayed in. They have been photo shopped to the max. However I could look past the broken lamps, peeling paint, rusty/mouldy bathrooms &...More

    Thank Nadine C
    Reviewed 5 October 2017

    The emerald is in a great location with lovely views of Surfers Paradise and the river. It is an older property and therefore has some issues like peeling paint in some areas but it is also priced accordingly. You can't expect 5 star for a...More

    1  Thank anausman
    Reviewed 7 September 2017 via mobile

    Booked a night here. The Manager needs a holiday or needs to pursue a new career. Wayne was condescending and tired and on more than one occasion stated the bleeding obvious rudely. You don't treat 60 year old Travellers in a rude and incorrect manner...More

    3  Thank shanotravelo95
    Response from Lloyd M, Front Office Manager at The EmeraldResponded 9 September 2017

    Wayne is always nice to all guests at the Emerald and is never rude as you stated. Maybe you were just having a bad day

    Reviewed 20 July 2017 via mobile

    I booked at the emerald due to it's cheap price and spa bath. On arrival we were charged a $10 early book in fee for arriving 40 minutes early. A $100 bond was also taken on arrival and would not be placed back in the...More

    3  Thank lil1999
    Sheraton Grand Mirage Resort, Gold Coast
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    #1 of 5 hotels in Main Beach
    4.3 km
     
    Paradise Resort Gold Coast
    1,454 reviews
    #16 of 31 hotels in Surfers Paradise
    1.5 km
     
    Q1 Resort and Spa
    2,688 reviews
    #4 of 31 hotels in Surfers Paradise
    0.6 km
     
    Watermark Hotel & Spa Gold Coast
    1,815 reviews
    #8 of 31 hotels in Surfers Paradise
    0.5 km
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Spa
    Details
    • Price range
    • USD 83 - USD 292 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 On the Beach Hotel in Surfers Paradise
    • #14 Spa Hotel in Surfers Paradise
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    • Number of rooms
    • 13
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotwire, Booking.com, Orbitz, Travelocity, Hotels.com, Agoda, Priceline, Ctrip TA and TripOnline SA so you can book your The Emerald reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Queensland >
    • Gold Coast >
    • Surfers Paradise
    • Also Known As
    • Emerald Surfers Paradise ,
    • The Emerald Surfers Paradise, Gold Coast
    Add Photo Photos
    Traveller (72)
    Room & Suite (22)
    Dining (1)
    Hotel & Grounds (55)
    Bathroom (3)
    Family and Play Areas (2)
    Nearby
    Nearby HotelsSee all 31 hotels in Surfers Paradise
    Paradise Resort Gold Coast
    1,454 reviews
    1.47 km away
     
    Q1 Resort and Spa
    2,688 reviews
    .58 km away
     
    Watermark Hotel & Spa Gold Coast
    1,815 reviews
    .54 km away
     
    Nearby Restaurants
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    Paradox Coffee Roasters
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    Nearby Attractions
    SkyPoint Climb
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    SkyPoint Observation Deck
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    John Fraser Memorial Park
    7 reviews
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    Ask a question
    Questions & Answers
    georgiaw618
    1 November 2016|
    Answer
    Response from Joanne H | Reviewed this property |
    I can't help you with the pricing as I know it'll change in the different seasons. No its 1 room with a large queen size bed and 1 room with 2 singles. The Queen room comes with it's own en suite bathroom attached, and... More
    1
    Vote
    Room Tips
    "Don't book the 13th floor. It's infested with bugs"
    Read review
    "Do not stay here it is absolute filth"
    Read review
    "best views, quiet environment, nice pool, riverfront, giant bath"
    Read review
    "Go to the Sunshine Coast"
    Read review
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