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01/10/2017 02/10/2017
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    The Emerald

    Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
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    01/10/2017 02/10/2017
    Traveller (69)
    Room & Suite (19)
    Dining (1)
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    Overview
    • Excellent19%
    • Very good22%
    • Average9%
    • Poor16%
    • Terrible34%
    Travellers talk about
    Free Wifi
    Free Parking
    Pool
    Non-Smoking Rooms
    Kitchenette
    Spa
    Wheelchair Access
    Self-Serve Laundry
    Breakfast included
    3.5 Star Hotel
    All hotel details
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    The Island Boutique Hotel
    24 reviews
    #19 of 31 hotels in Surfers Paradise
     
    Alpha Sovereign Hotel
    860 reviews
    #17 of 31 hotels in Surfers Paradise
     
    Rhapsody Resort
    351 reviews
    #3 of 31 hotels in Surfers Paradise
     
    Watermark Hotel & Spa Gold Coast
    1,593 reviews
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    Rooms
    1 Oct.2 Oct.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (71)
    Traveller rating
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    1 - 5 of 69 reviews

    Reviewed 1 week ago via mobile

    Booked a night here. The Manager needs a holiday or needs to pursue a new career. Wayne was condescending and tired and on more than one occasion stated the bleeding obvious rudely. You don't treat 60 year old Travellers in a rude and incorrect manner...More

    1  Thank shanotravelo95
    Response from Lloyd M, Front Office Manager at The EmeraldResponded 1 week ago

    Wayne is always nice to all guests at the Emerald and is never rude as you stated. Maybe you were just having a bad day

    Reviewed 20 July 2017 via mobile

    I booked at the emerald due to it's cheap price and spa bath. On arrival we were charged a $10 early book in fee for arriving 40 minutes early. A $100 bond was also taken on arrival and would not be placed back in the...More

    3  Thank lil1999
    Reviewed 8 July 2017 via mobile

    So yeah our rooms were really dirty especially the floors and kind of falling apart, however they are quite modern rooms including the kitchen which was quite clean and had microwave, big fridge, toaster, kettle, stove top and even a washing machine which we found...More

    1  Thank Riverhoods
    Reviewed 17 May 2017 via mobile

    Stayed one night at The Emerald whilst passing through. The facilities were good and the room had beautiful views of the Gold Coast city. The room could definitely use a make over as it seems rundown and outdated but other than that, comfortable stay!

    1  Thank Grace F
    A TripAdvisor Member
    73
    Reviewed 24 April 2017 via mobile

    Stayed here for 2 nights before I demanded a refund. Room was disgusting, run down and filthy, stained kitchen bench, couches falling apart, bathroom moldy and a crack in the wall held together with tape... also animal droppings behind the bed side table. The pool...More

    1  Thank A TripAdvisor Member
    The Island Boutique Hotel
    24 reviews
    #19 of 31 hotels in Surfers Paradise
     
    Alpha Sovereign Hotel
    860 reviews
    #17 of 31 hotels in Surfers Paradise
     
    Rhapsody Resort
    351 reviews
    #3 of 31 hotels in Surfers Paradise
     
    Watermark Hotel & Spa Gold Coast
    1,593 reviews
    #8 of 31 hotels in Surfers Paradise
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Spa
    Details
    • Price range
    • USD 94 - USD 279 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 On the Beach Hotel in Surfers Paradise
    • #14 Spa Hotel in Surfers Paradise
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    • Number of rooms
    • 13
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Travelocity, Hotwire, Expedia, Agoda, Priceline and Ctrip TA so you can book your The Emerald reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Queensland >
    • Gold Coast >
    • Surfers Paradise
    • Also Known As
    • Emerald Surfers Paradise ,
    • The Emerald Surfers Paradise, Gold Coast
    Add Photo Photos
    Traveller (69)
    Room & Suite (19)
    Dining (1)
    Hotel & Grounds (55)
    Bathroom (3)
    Family and Play Areas (2)
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    Ask a question
    Questions & Answers
    georgiaw618
    1 November 2016|
    Answer
    Response from Joanne H | Reviewed this property |
    I can't help you with the pricing as I know it'll change in the different seasons. No its 1 room with a large queen size bed and 1 room with 2 singles. The Queen room comes with it's own en suite bathroom attached, and... More
    1
    Vote
    Room Tips
    "Do not stay here it is absolute filth"
    Read review
    "best views, quiet environment, nice pool, riverfront, giant bath"
    Read review
    "Go to the Sunshine Coast"
    Read review
    "Ask for a condition report first of the room they want to put you in."
    Read review
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