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Panorama Tower

30 Watson Espl, Surfers Paradise, Gold Coast, Queensland 4217 Australia
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Traveller (72)
Room & Suite (36)
Pool & Beach (5)

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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#87 of 124 apartments in Surfers Paradise
Location
Cleanliness
Service
Value
Located in the best position in Surfers Paradise, Panorama Tower is a riverfront, 15 story, highrise. Just 5 minutes walk from the centre of Surfers Paradise and 7 minutes walk from its patrolled surf beach, we are tucked away in a quiet and relaxing area whilst still being right in the heart of the action! All the self-contained apartments offer spectacular views of the river and city which you can soak up from your sunny balcony.
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Property amenities
Parking
Pool
Business Centre with Internet Access
BBQ facilities
Laundry service
Room features
Kitchenette
Refrigerator
Room types
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Great View
79Reviews1Q+A19Room tips

Reviews
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Amy H wrote a review Aug 2012
3 contributions3 helpful votes
Terrible accomodation, refused to stay even one night! Room 122 level 12. Whole place absolutely filthy too many complaints to list, including mould, stained carpets, rotting carpets and owners personal belongings in wardropes. Would not recommend this to anyone for holiday accomodation.
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Date of stay: August 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Management92, General Manager at Panorama Tower
Responded 5 Aug 2012
While I thank you for your review, it certainly would have been far better to let us know if you had concerns as soon as you checked in and then we could have changed you to another apartment. We take cleaning issues VERY seriously and did not see ANY of the issues that you suggest in that apartment. With the owner's belongings, yes they are in the bedroom cupboard but they are locked away in a built in, 'secondary' hidden cupboard so you can't even see them so I'm not sure why this would be an issue! Regards, Brendon General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NZJayDee wrote a review May 2012
Hamilton, New Zealand111 contributions31 helpful votes
Note: This is a review for our stay in August 2009, not June 2011. Things may have changed since then. I have not long discovered TA & want to help others make informed decisions - even if my info is from 3 years ago. These are privately owned apartments - important to bear this in mind. While there is a complex manager on site, we found them to be relatively ineffective. Think of it like renting a house for a week. Location: This tower has the best location - especially for the price you pay. No need to hire a vehicle. Bus stop, which takes you anywhere you need to go in the Gold Coast, is a max. 5 minute walk away. Downtown Surfer's Paradise is also a 5 minute walk. 7 minute walk & you're at the main beach. Doesn't get much better than that! Overall, the apartment was
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Date of stay: June 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Management92, General Manager at Panorama Tower
Responded 24 May 2012
Hi, Thanks for your review of your stay back in 2009. Whilst a lot has changed since your stay back then, the complex always will have the best location and the best views in Surfers Paradise!! Thanks again for your review and we hope you'll come and stay with us again in the future. Kind Regards, Brendon General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CleanlinessNo1 wrote a review May 2012
Tauranga20 contributions7 helpful votes
Stayed in Standard 1bdrm Apartment on 3rd floor- 22-29th April 2012. Advertised as fully contained. 1. Phone at wall but no operating-not resolved in the 7nights we were there. 2. Cracked & assorted plates, wine glass & electric jug with black insides. Water turned brown when boiled -replaced with new, in 2 days. 3. Disgusting bathroom with black grooves inside shower cubicle, cracked tray with large brown glued area <2inches running almost right across, broken towel rails, no hairdryer, burnt out & inoperative light bulbs & fittings 4. Bed with springs worn out that laying with 70kg weight was causing muscle pulls & pains. 5. Torn curtains in bedroom & lounge, security doors broken in both areas & ranch slider to patio jammed. 6. The place was not vacuumed with food
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Date of stay: April 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Management92, General Manager at Panorama Tower
Responded 24 May 2012
Dear Reviewer, It dissappoints me to receive a review such as yours with PHOTOS THAT AREN'T EVEN OF US!!! We have no shower anywhere in any room here that has the same tiles or style as the one you have taken a photo of so I can only assume that you have made a mistake (hopefully accidently) and put a photo of another place you stayed in or as I expect, from the content of your review, you have accidently reviewed the wrong property. This is such a pity because your mistaken review obviously unfairly influences others. Brendon General Manager Panorama Tower
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jakeboy22 wrote a review Apr 2012
1 contribution
We stayed at panorama tower in april 2012. We came up from sydney for a romantic weekend and found panorama tower just the place we needed! When we arrived we were greeted by the super friendly manager Melissa who went through everything we needed to know for our stay and told her to call her if we needed absolutely anything. We found it really refreshing to meet such a friendly manager- we have stayed at other self contained apartments many times and frequently find managers to be a little 'grumpy'. When rented a deluxe apartment for the air con but fkund that the apartment had such a lovely breeze that we didnt even need it! The apartment was very nice for a 3 1/2 star and must have been recently renovated. Most importantly it was very clean as was the whole complex which iis
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Date of stay: April 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Management92, General Manager at Panorama Tower
Responded 26 Apr 2012
Hi Jake, Thanks for your review of your recent stay at Panorama Tower. I'm glad you had a lovely, romantic break and thanks for the compliments of our on site manager, Melissa. We definately beleive in the importance of fantastic service and glad you appreciated it. We have worked hard to renovate our apartments here and the deluxe apartments are certainly a step above the competition's for the great rates we offer. We hope that you'll come and stay with us again. Kind Regards, Brendon Deeley General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maryanne1220000 wrote a review Apr 2012
2 contributions
We have just come back from a wonderful holiday at panorama tower in Surfers paradise. The apartment that our family had was really nice and very clean and had the most beautiful view of the river and city. We met the manager Melissa who was super friendly and helpful too. we would totally recommend this as a fantastic place for a family holiday
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Date of stay: April 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Management92, General Manager at Panorama Tower
Responded 26 Apr 2012
Hi Maryanne, Thanks for your review of your recent stay at Panorama Tower. I agree that our views are the best in Surfers Paradise- absolutely stunning!!! We pride ourselves on the cleanliness of our apartments so thanks for your words of appreciation. We hope that you'll come and stay with us again. Kind Regards, Brendon Deeley General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Krystyna T wrote a review Mar 2012
Oslo, Norway15 contributions3 helpful votes
This is an old hotel with probably the best view in Surfers Paradise on the modern high buildings and the river. We had much more better view then people living in the expansive hotels - they have a view on our hotel, ha, ha... We used swimming pool, clean and pleasant. We also used barbecue spot located just on the river bank. Wonderful, barbecue, river, view. We rented deluxe apartment with air-condition and we ware very happy of if. The place was not perfect clean, but since we stayed 2 months, I bought Ajax and did the job myself. Location of this building is really great. Very close to the city center and busses and on the other hand hidden. This has big meaning special during the noisy Surfers Paradise weekend. We recommend this hotel for everybody.
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Date of stay: February 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Management92, General Manager at Panorama Tower
Responded 1 Apr 2012
Hi Krystyna, Thanks for the review of your recent stay with us- I certainly agree that we have far better views than many other much more expensive hotels and apartment complexes! We love that you would recommend us 'FOR EVERYONE'!!!! As far as the cleaning goes, we have just recently changed our contract cleaning company and there has been a massive improvment here! Thanks again for your review. Brendon Deeley General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aernas wrote a review Mar 2012
Melbourne36 contributions20 helpful votes
+1
There is only one reason that my overall rating is not Terrible, and that's because I've just come back from having a very good time in Surfers. Firstly, the Pros: 1. Location - great, and relatively quiet. Nice view over the water. 2. Apartment Size - again great and with a decent balcony. 3. Pool - I didn't use it but my friend said it was salt water and good. 4. Clean Bedsheets - the bedsheets were clean and white. 5. Enough crockery, cooking pans and utensils. 6. Secure - seems secure, locked gates and door with swipe, apartment doors with deadlock and door lock. Note: Panorama Tower is not a hotel, but individually owned apartments. Now for the rest... I was really looking forward to our stay. A couple days before, Panorama Tower had called to say that they had to
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Date of stay: March 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Management92, General Manager at Panorama Tower
Responded 21 Mar 2012
Thank you for your review. Firstly, please let me apologise for the state of your apartment. We take great pride in the standard of cleanliness of our apartments and it is totally unacceptable to me to have an apartment left in this state. Our guests are virtually always incredibly happy with the very high standard of cleanliness we keep and the unacceptable occurrance is incredibly embarrassing. I have not only fired the cleaner who cleaned your apartment, but have today also fired the entire contract cleaning company. Please understand that we take cleaning issues incredibly seriously and I will do everything necessary to keep the very high cleaning standards that our guests expect. We hope that you will come and 'give us another try' again in the future. Kindest Regards, Brendon General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sam j wrote a review Jan 2012
Brisbane, Australia1 contribution1 helpful vote
We had a fab stay at Panorama Tower on the Goldy! Our apartment was fully self contained with everything we needed although we didnt cook too much! It was clean and spacious. We could walk into town in a few minutes and to take advantage of the cheap all you can eat brekkies. There was the most amazing views down the river- we loved sitting on the balcony watching the boats go by!! The price was great for a week away with friends to celebrate a wedding. Would definately recommend for familes also as the pool is big and lovely and warm and the building has a welcoming feel to it. There were lots of families around. When we are next down we will be sure to stay again. A fab break away!!
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Date of stay: January 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Management92, General Manager at Panorama Tower
Responded 15 Jan 2012
Hi Sam, Thanks for the review of your recent stay at Panorama Tower. I agree that we do have a 'beautiful spot' and as you correctly noted, there are normally quite a lot of families staying with us- we pride ourselves on being very family friendly and with our great pool, BBQ area and park next door with all the children swings etc, it makes us a very popular complex! I hope we'll see you back soon! Kind Regards, Brendon Deeley General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wilma g wrote a review Jan 2012
adelaide1 contribution
We arrived at Panorama Tower tired after the flight and were welcomed graciously by the manager. She was very helpful with where amenities were and any other questions we had. Our apartment was pleasant and clean with beautiful views and we instantly felt at home. We will be back next year for our holidays. Thanks for a relaxing and easy stay.
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Date of stay: January 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Management92, General Manager at Panorama Tower
Responded 15 Jan 2012
Dear Wilma, Our on-site manager, Melissa works incredibly hard to ensure that guests are helped out with anything they need and we especially understand that guests want everything right (and kept simple) when they first arrive after a long journey! Thank you for taking the time to review your recent stay with us at Panorama Tower in beautiful Surfers Paradise. Kind Regards, Brendon Deeley General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Samantha H wrote a review Jan 2012
Melbourne, Australia1 contribution1 helpful vote
We were a pretty horrified with the state of our room when we arrived here. Presumably there is a fair amount of variation in the rooms as they are individually owned, but the comparison between the example pictures on the website and what we ended up with was ridiculous. We had booked a deluxe room, and each time we discovered a new horror, the phrase "beautifully renovated" kept popping into my head and making me stamp around angrily. The first thing we noticed as we opened the door was an unpleasant damp odour. This might have been caused by the black mould growing in the bathroom, or the fact that there was a drainage issue with the in-sink garbage disposal thingy (which we discovered on the second day of our three day stay). The mould in the bathroom could well have
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Date of stay: December 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Management92, General Manager at Panorama Tower
Responded 10 Jan 2012
Hi Samantha, Thank you for your review. It's such a pity you didn't speak to our onsite manager while you were there (she is available 24 hours a day 7 days a week). Should you have talked to her, she would have happily moved you to another apartment that you would have been happier with. As far as our balconies are concerned, we have just last year had the railings certified as being 100% safe and compliant with government regulations. We take safety issues VERY seriously and our apartments and complex comply with ALL safety regulations. Whilst I don't agree with much of your review about your apartment (apartment 111), I have today inspected it and have closed the apartment off for a new 'renovation'. The items you mentioned (eg couch and blinds) will be completely replaced with new ones prior to the apartment being re-opened for holiday rental. Our apartments are always maintained to a great quality! Kind regards, Brendon General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
panorama tower hotel surfers paradise
LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
NUMBER OF ROOMS
1
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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PANORAMA TOWER: Reviews (Surfers Paradise) - Photos of Apartment - Tripadvisor