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Hilton Surfers Paradise Residences

Traveller (206)
Room & Suite (180)
Dining (25)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hilton Surfers Paradise is the first Hilton hotel in Australia to offer 250 spacious one, two, three and four bedroom Residences. Providing all the comfort and convenience of a fully contained holiday apartment each Residence features a separate living and dining area, and contains luxury appliances such as a fridge, freezer, electric stove top, washing machine, dryer and dishwasher. The added benefit of the spectacular Residences is that they also include access to Hilton's five star services and facilities such as In Room Dining menu, valet parking, mini bar and 24 hour reception. Guests have also access to signature restaurant at Hilton Surfers Paradise, Catch. It offers a coastal atmosphere and a menu focusing on fresh, sustainable seafood.
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Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Family
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
448Reviews
333Photos
5Q+A
43Room tips
Traveller rating
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Popular mentions
The room was clean but obviously worn and older. I was on the 11th floor facing the beach and every morning (3 am) when the bars closed the crowds below woke me up. If you stay here - stay on the other side of the hotel. You sacrifice a partial ocean view but gain a better
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Review collected in partnership with Hilton Hotels & Resorts
Hotel's Favourite
Terrific location, fantastic views and luxury surroundings. It is not perfect, but no apartment building is, it is the ideal location if you need an apartment write next to Cavill Avenue.It has 24 hour reception desk, room service and full hotel facilities including gym,
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Response from Hilton S, General Manager at Hilton Surfers Paradise Residences
Responded 1 Jan. 2019
Dear Austtraveller92, Thank you for your time sharing the experience of your recent stay at Hilton Surfers Paradise. I am thrilled to read that your stay was fantastic all around! Your valuable feedback is what drives us to continuing deliver exceptional services to all guests! I have noted your troubles with your internet connection. I am not sure if you raised it with the front office team at the time as they would have rectified it for you. Thank you again for the lovely comment, we look forward to welcoming you back again at Hilton Surfers Paradise in the near future! Sincerely, Fiona Pryde General Manager Hilton Surfers Paradise
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I’ve been a Hilton fanboy for a very long time and have travelled the world with them. Decided to give the one in Goldcoast, Australia another go as haven’t stayed there in a long time. As per usual, great hotel, amazing service and staff, but it is a little run down but it is
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Response from Hilton S, General Manager at Hilton Surfers Paradise Residences
Responded 6 days ago
Dear justaBenny, Thank you very much for sharing the experience of your recent stay at Hilton Surfers Paradise. I am sorry to hear about the shortfalls of your stay but am glad to learn that overall was a good stay for you! Thank you again justaBenny, we look forward to welcoming you back again at Hilton Surfers Paradise in the near future! Sincerely, Fiona Pryde General Manager Hilton Surfers Paradise
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Wasnt given a suite as per my diamond benefit, had to move after complaining on second day about bed and air conditioning, Both old and new room had air conditioner issues so couldnt sleep. i complained several times that it kept turning off after 10 mins. called again at 4am
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Review collected in partnership with Hilton Hotels & Resorts
Response from Hilton S, General Manager at Hilton Surfers Paradise Residences
Responded 4 weeks ago
Dear Jason M, Thank you very much for sharing the experience of your stay with us at Hilton Surfers Paradise. I am sorry to hear about the shortfalls of your stay, your valuable feedback is important for us to make improvements. I have shared your comments regarding the service levels you experienced regarding the air conditioning with our Management team. I would like to sincerely apologise for the inconvenience this caused you. Again, your feedback will be followed up to ensure we improve our guest's experience. Thank you again Jason M, I hope that you will consider staying with us again on your future travels. Kind Regards, Fiona Pryde General Manager Hilton Surfers Paradise
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We stayed here 12months ago and it was great and we were really disappointed this time. It has dated so much in just 12months. Cigarette burns in the carpet, the floor halls smelled of rubbish and the my even got rid of all the towels for the pool. The pool water was also
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Response from Hilton S, General Manager at Hilton Surfers Paradise Residences
Responded 4 weeks ago
Dear Campaf, Thank you very much for sharing the experience of your stay with us at Hilton Surfers Paradise. I am sorry to hear about the shortfalls of your stay, your valuable feedback is important for us to make improvements. I have shared your comments with our Management team to ensure appropriate follow up with Housekeeping and Engineering teams. I would also like to apologise for the inconvenience this has caused you. Again, your feedback will be followed up to ensure we improve our guest's experience. Thank you again Campaf, I hope that you will consider staying with us again on your future travels. Kind Regards, Fiona Pryde General Manager Hilton Surfers Paradise
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Carpet stained in many places, smelled bad. Two light bulbs out.
View from balcony at night
View from the balcony
View from the balcony
View from the balcony
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12345636
As far as i know they do Not offer this service
0 votes
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Is free car parking included when you stay at the Hilton Surfers Paradise residences ??
Yes we had 1 free car park just check first with who you book through
1 vote
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Yes the main bedroom had en-suite and there was a main bathroom
1 vote
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The Hilton has 2 towers and the residences are mixed throughout both. Some rooms offer a "city view" or a "hinterland view". If you look on their website....the 2 bedroom residences with ocean view are the deluxe ocean front 2 bedroom residences....but does not say which floors. If you ring them, I am sure they can tell you. If you book...you can use the web check in & then you can even choose which room/floor that you want! 👌😊
1 vote
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i stayed at the hotel on New Year time and parking was free for me 👍
0 votes
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"Higher Floor has better views and no noise"
"go high or go home"
"Great views"
"They are all noisy. View of beach is blocked by bldg."
"Beach views"
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PRICE RANGE
USD 169 - USD 409 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
NUMBER OF ROOMS
250
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