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QT Port Douglas

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1,110 Reviews from our TripAdvisor Community

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Showing 1,096: English reviews
Sydney, Australia
Reviewed 15 July 2016

Where do we start. All the negatives experienced by the guests in the previous reviews we also experienced. We were at QT resort Port Douglas for a week with another couple, they had a "suite" , we had a "resort garden room". Their room was on the ground floor and smelled damp and musty, even with the air con and...

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Helpful?
4Thank MikeAnn2015
Jeremy L, Manager at QT Port Douglas, responded to this review

Thank you for taking the time to write of your stay. We appreciate all levels of feedback as it helps us consistently deliver a high standard of service. We will be sure to investigate into this matter, as we take pride in our high QT standards. Please be assured appropriate action has been taken as we are constantly striving to...

Los Angeles, California
Reviewed 15 July 2016

Upon arriving we were treated like Royalty. Checking in was quick and easy and our luggage was delivered promptly. We stayed on the first floor due to handicapped travelers. The room was clean and we loved the new style wall air conditioners. The bed was very comfortable. We enjoyed the lounge area with the a nice breeze in the late...

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Helpful?
3Thank crafty1rel
Jeremy L, Manager at QT Port Douglas, responded to this review

Dear crafty1rel, Thank you so much for the delightful review!! We really appreciate all you wonderful feedback!! We are very lucky to have a such an enthusiastic team that embodies the QT spirit! The kind words on our attentive staff is much appreciate and I will be sure to pass it on. We look forward to your next stay and...

South Morang, Australia
Reviewed 13 July 2016 via mobile

We are currently on holidays in Port Douglas and we are staying at QT. We read some reviews on here the last few days and my wife was concerned about our stay as the reviews were quiet negative. She contacted the resort to get a reassurance that the things written recently aren't true and spoke to Rupert the manager. He...

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Helpful?
6Thank Sashhunter
Jeremy L, Manager at QT Port Douglas, responded to this review

Dear Sashhunter, Thank you for the fantastic review!! We are thrilled that you didn't buy into some of the negative and untrue comments you had read and you had a lovely stay with us! Our GM Rupert and the rest of the team have extremely high standards and are always looking for ways to make our guests feel welcome and...

Montreux, Switzerland
Reviewed 12 July 2016 via mobile

Great design and staff at this hotel. Bar and restaurant areas are great. Rooms are fine, large and clean. Overall great value for money and a great place to relax and enjoy northern Queensland from. Massage at the spa was exceptional, a real deep tissue massage.

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Helpful?
1Thank DavidSwiss2014
Jeremy L, Manager at QT Port Douglas, responded to this review

Thank you for taking the time to bring a smile to our faces. We're thrilled that you had such a wonderful massage at our SPAQ they are defiantly second to none! We seemed to have hit on all of the notes for a great stay. We hope to see you back soon. Cheers, Jeremy QT

Melbourne, Australia
Reviewed 12 July 2016

Thank goodness I only spent my money on a scoopon deal. i am not sure if the poor service and ill mannered staff are just part of the image? linen was clean, air con worked well, broken tiles on patio and rat traps outside our room doesn't cut it for me. Sofa bed was so terrible - mattress was like...

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6Thank w0rldtravellers4
Jeremy L, Manager at QT Port Douglas, responded to this review

Dear w0rldtravellers4, Thank you for taking the time to write a very thorough review of your stay with us. Management will take everything that you said under advisement as we continue to work on creating the best customer experience possible. Kind regards. Jeremy QT

Melbourne, Australia
Reviewed 10 July 2016 via mobile

Our stay at QT Port Douglas ruined our holiday and and honeymoon.... we are beyond devastated. To be honest, we are gutted. This is also coming from a couple who have never complain about anything before now.. We were so desperate to check out of QT by day 2 and change resorts but couldn't afford to :( . We are...

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11Thank Aloha_from_Oz
Jeremy L, Manager at QT Port Douglas, responded to this review

Dear Aloha_from_melbourne, Thank you for your feedback regarding your experience. We take great pride in the cleanliness of our resort and do our best to keep it in tip top shape, so we are very surprised to hear you experienced otherwise. For this we apologise. Please be assured that our equipped gym, 25m lap pool and tennis courts are complimentary...

Reviewed 6 July 2016 via mobile

We stayed here for the first time in Port Douglas for 7 nights. I have never ever felt the need to write a review about a hotel until I stayed here..... It's one of the most unhygienic and filthy hotels we have ever stayed in. They don't sweep or mop floors daily and when I questioned the front desk they...

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7Thank Madmaxr123
Jeremy L, Manager at QT Port Douglas, responded to this review

Dear Madmaxr123, Thanks for taking the time to send in a review. We’re very sorry that there wasn't more opportunity to turn some of these misses into hits. Please be assured that your views have been noted and are being reviewed and investigated thoroughly. We take pride in the cleanliness of our resort and the grounds so we were surprised...

Santa Monica, California
Reviewed 6 July 2016

Took the whole family here and it was very good. Great staff. Very good facility. Good food. We borrowed bikes everyday and went for rides into town which is close. Also, got great recommendations for tours. The desk staff went out of their way to help us. Totally enjoyable vacation hotel.

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1Thank William B
Jeremy L, Manager at QT Port Douglas, responded to this review

Dear William B, Sounds like the whole family had a fabulous time at QT, thanks for writing such a lovely review. How cool are the retro bikes to get around, so much fun! We hope to see the whole family back soon! Cheers, Jeremy QT

Melbourne, Australia
Reviewed 6 July 2016 via mobile

Look this is a holiday hotel, and it never sees a winter! Sure it may need a little paint and it's not sydney or Gold Coast qt but my god it's worth staying here! Port Douglas is set apart from its other family members by truly being the "holiday destination". What do I mean by that, they have beach balls...

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3Thank notkansasanymore
Jeremy L, Manager at QT Port Douglas, responded to this review

Dear notkansasanymore, Thanks for the awesome review! You are spot on with many of your points. Each QT has it's own distinct personality...a little quirky from your traditional accommodation and it's the experience that keep guests coming back. We are truly spoiled in our tropical paradise and can't wait for you to back and play soon! Cheers, Jeremy QT

Sydney, Australia
Reviewed 5 July 2016 via mobile

Hotel looks nice on the outside but it's the service, cleaning, food offering and knowledge of staff that let this place down! Restaurant on site overpriced, bar food average and kids nachos we ordered was way too spicy! Rooms not cleaned properly, one day I asked for it to be cleaned twice and still wasn't done! All the staff I...

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4Thank vinkaloma
Jeremy L, Manager at QT Port Douglas, responded to this review

Dear vinkaloma, Thank you for your feedback, it is appreciated in order to make the appropriate improvements to ensure a better guest experience. We are sorry to hear that you had problems with during your stay, we have passed this feedback directly onto our management team so that we can address it right away. Thank you for staying with us....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Estilo
Estilo
Cuisines: Bar, Australian, Pub
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The next instalment in the QT Resorts series, QT Port Douglas, will be ready to bed on May the 12th, 2012.QT Resorts were launched by QT Port Douglas' gorgeous sister resort, QT Gold Coast, and this second coastal paradise will also include signature concepts such as the Bazaar Marketplace dining option that has quickly become the number one rated culinary experience on the Gold Coast. All guest rooms have been given a facelift with new QT beds, 42" flat screen TVs, and hand-sourced stylish fabrics and finishes. You will see in this resort the thread of designer decor that lifts QT Resorts to a new level of sophistication. The addition of 100 sun loungers by the pool can also be seen, forming the perfect vantage point from which to sip the day away. QT Port Douglas has a new open bar area, Estilo, which will be the place where you whet your lips before you dine in Bazaar, and to keep you swimwear ready, we also have begun an update on our gym and leisure offerings. From June until September, you can take in the balmy nights in front of a custom cinematic experience, Moonlight Cinema, designed especially for our guests. This sun kissed resort is a must for a lover of designer hotels and resorts. ... more   less 

Additional Information about QT Port Douglas

Address: 87-109 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Rydges)
Region: Australia > Queensland > Port Douglas
Price Range: $130 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — QT Port Douglas 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Rydges Sabaya Resort Port Douglas Hotel Port Douglas
QT Port Douglas
Hotel Style:
#2 Business Hotel in Port Douglas
#6 Spa Hotel in Port Douglas
#7 On the Beach Hotel in Port Douglas
#10 Top resorts Hotel in Port Douglas
#17 Luxury Hotel in Port Douglas
#22 Family Hotel in Port Douglas
#24 Romantic Hotel in Port Douglas
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Questions & Answers

Here's what travellers have asked, with answers from QT Port Douglas staff and other travellers.
13 questions
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Melbourne
over a year ago
1 month ago
Melbourne, Australia
5 months ago
Los Angeles, California
6 months ago

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Questions? Get answers from QT Port Douglas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very relaxing”
 of 5 bubbles BrianJ144, 7 Dec 2016 | Read review
“All rooms are nice in our experience. They are clean well furnished.”
 of 5 bubbles Thevons1, 30 Nov 2016 | Read review
“For a 'pool view' room, try to get one in the unit slightly further back (The Mai Tai Wing)”
 of 5 bubbles 785ianm, 15 Nov 2016 | Read review
“Go for an apartment/villa”
 of 5 bubbles jll1976, 12 Nov 2016 | Read review
“You need a taxi to get into town and back. Do a deal and if you use the same taxi driver then they reduce the fare (Not expensive)”
  • Gardens
  • Bedroom
  • Walk in shower
  • Apartment
 of 5 bubbles N4531KMianm, 4 Nov 2016 | Read review
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