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Pool Resort Port Douglas

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Pool Resort Port Douglas
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277 Reviews from our TripAdvisor Community

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Showing 267: English reviews
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Sydney, Australia
Reviewed 2 days ago NEW

The risk in staying at an independent "resort" such as this, is that you are at the mercy of the managers. How well do they run the place? How well do they treat their customers? How do they resolve an issue? Do they care that your holiday is a wonderful experience, or are the just going through the motions? If...

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Helpful?
2Thank WorkLivetoHoliday
Melbourne, Australia
Reviewed 1 week ago

Travelling with a girlfriend on a Luxury Escapes voucher, we spent 5 nights at the Pool Resort in a 2 bed swim up apartment. Resort Manager, Donna, was extremely helpful with booking tours and tips for great places to eat in town. The apartment was very clean and well appointed and the pool was great. We hired a car which...

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Helpful?
Thank ceemacjunior
Pool R, Manager at Pool Resort Port Douglas, responded to this review

I am very happy we were able to help you with your holiday in having a great experience in Port Douglas, the area has so much to see and do it, is amazing to visit. The pool is fantastic and the unit had every thing you wanted, we look forward to seeing you back at Pool Port Douglas in the...

Reviewed 3 weeks ago via mobile

When I stepped into this resort I was blown away. The units are ultra modern which all over look a gorgeous pool 'the highlight of this resort'. The landscaping is also easy on the eye. Great set up for a family stay. Staff are wonderful and will assist with your needs. No gym facilities available though.

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Helpful?
Thank Michael K
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Michael K, Thank-you for your fantastic review! Its great to hear you had a great stay here at Pool Resort, and were able to take advantage of our grounds & fantastic pool. We look forward to welcoming you back to Pool Resort soon. With much appreciation, Management Pool Resort, Port Douglas

Reviewed 22 January 2017 via mobile

Thought we'd try different accommodation for our annual visit to PD and stayed 7 nights at Pool Resort. Our 3 bedroom apartment with pool swim up was modern and very spacious. Beds were very comfortable with good quality linens and towels supplied for both bathroom and pool. We really appreciated a mid-stay visit from housekeeping &fresh linens/ towels/ amenities. Donna...

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Helpful?
Thank Anne S
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Thank you for your comments, the three bedroom apartments are very spacious and as a swim out you able to use the direct access to the pool is a great way to enjoy your holiday. Kitchens in the units are well equipped so it is easy to cater for your family while on holidays. We are currently looking into more...

Reviewed 20 January 2017 via mobile

Absolutely brilliant family resort. Family friendly with great staff that can not do enough for you. Donna and her husband were a wealth of information and really know the area. The facilities are amazing catering for all of tour needs. The pool area was awesome and the rooms perfect. Anyone that stays will not be disappointed.

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Helpful?
Thank Lu M
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Lu M, Thank you kindly for your wonderful review! We are glad you found Pool Resort perfect for you & your family. We pride ourselves on our fantastic staff & of course our amazing pool :) We look forward to welcoming you again in the future. With much appreciation, Management Pool Resort Port Douglas

Reviewed 13 January 2017 via mobile

We recently stayed at Pool in a two bedroom villa with another couple. The rooms are fantastic. Two very separate bedrooms to give you space from your roommates, but at the same time with spacious living area and great balcony (ours was overlooking the pool) in which to relax and enjoy each others company. Handy kitchen had everything you need...

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1Thank Shaun G
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Shaun G, Thankyou for taking the time to provide your fantastic review of Pool Resort. It's great to hear you were able to take full advantage of the pool & found your apartment spacious & enjoyable. We sincerely thank-you for choosing to stay at with us at Pool Resort & we hope to welcome you back in the future!...

Trinity Beach, Australia
Reviewed 13 January 2017 via mobile

Was amazing size pools as expected. The unit was clean, fresh and great for us. Local cafe worked well as there is no restaurant/cafe on property. But supermarket very close. A place to chill and byo food and drinks. Sit in the pool, keeping cool through the day. Who could complain... Great hosts on check in, all the info you...

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Helpful?
Thank roryhow
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Roryhow, Thank-you kindly for such a fantastic review! We are pleased to hear that you found your apartment enjoyable & perfect for your needs. We always love to know our guests are taking full advantage of our amazing pool! Again, thank you for staying with us here at Pool Resort & we hope to see you back again in...

Sydney, Australia
Reviewed 9 January 2017 via mobile

To be considered a resort you need to offer an extensive number of facilities like restaurants, gym, shops, etc, all Inhouse, you don't have a reception that operates all day round nor even have a manager on site 24/7. The best of your sometimes serviced appartments is the 2 pools which is not 1 as intentionally imaged. You charge for...

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Helpful?
2Thank Michael L
Pool R, Manager at Pool Resort Port Douglas, responded to this review

It is unfortunate to hear that you were not satisfied with Pool Resort, we have restaurants within 50 meters of the resort and reciprocal arrangements with QT Resort for Breakfast and Dinner. We also have reciprocal arrangements with Mirage Country Club for our guests to enjoy their gym, tennis and golf. Reception operates from 9.00 am till 5.00 pm Monday...

Hobart
Reviewed 6 January 2017

We had a 3 bedroom uber swim up room - it was huge. It was fantastic. There was one bed (king) upstairs and two downstairs (1 queen, 2 singles). The room had a large lounge kitchen area with separate walk in pantry. The lounge had a comfortable couch and two armchairs and large Telly and DVD player. There was a...

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Helpful?
Thank Nicole H
Pool R, Manager at Pool Resort Port Douglas, responded to this review

I am happy to hear you had a good stay at Pool Resort and found the pool great to swim in. I am sorry about your neighbors being noisy, I would have been happy to talk to them had you had let me know it was a problem. The units are individually owned therefore each owner supplies their own umbrella...

Laidley, Australia
Reviewed 31 December 2016

A lovely resort in a quiet street. Gorgeous pools and private pools with some apartments. All self contained with full kitchen and laundry facilities. Stayed in apartment 16 which was newly renovated with a plunge pool. Large,spacious and very quiet. Resort was busy being school holidays but super quiet at night. A short drive into town but there are other...

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Helpful?
Thank Anjtravels
Pool R, General Manager at Pool Resort Port Douglas, responded to this review

It was great to hear you had a wonderful stay with us, I am glad you found your room large and spacious. The185mt pool is the best asset of the resort. I am happy you found the restaurants close to the resort suited our needs. Phone and WiFi are still waiting on the NBN to arrive in Port Douglas so...

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Amenities

Highlights
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Pool Resort Port Douglas

Address: 19 - 37 St Crispins Ave, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Price Range: $203 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pool Resort Port Douglas 4.5*
Number of rooms: 70
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Also Known As:
Pool Resort Port Douglas Hotel Port Douglas
Pool Hotel Port Douglas
Pool Port Douglas
Hotel Style:
#15 Family Hotel in Port Douglas
#20 Luxury Hotel in Port Douglas
#22 Romantic Hotel in Port Douglas
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Questions & Answers

Here's what travellers have asked, with answers from Pool Resort Port Douglas staff and other travellers.
6 questions
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Sydney, Australia
over a year ago
Melbourne, Australia
over a year ago
Yandina, Australia

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Questions? Get answers from Pool Resort Port Douglas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a swim up room”
 of 5 bubbles NicoleH290, 5 Jan 2017 | Read review
“Swim up pool villas or the Uber Villas are quieter in a seperate block.”
 of 5 bubbles Anjtravels, 31 Dec 2016 | Read review
“Can't recommend the swim ups without a furniture and bedding upgrade. Newly renovated 3 bedroom apartments with plunge pool are fantastic”
 of 5 bubbles Smiggle11, 12 Oct 2016 | Read review
“Choose the units with plunge pool rather than the swim up rooms, even though they look more enticing, they are not practical”
 of 5 bubbles lisa43_12, 30 Sep 2016 | Read review
“ground floor rooms with pool access are best for families, but not as private”
 of 5 bubbles petersN9231WH, 23 Sep 2016 | Read review
5 of 5