Sheraton Grand Mirage Resort - Port Douglas
168-190 Port Douglas Road, Port Douglas, Queensland 4877 Australia
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About
#49 of 106 hotels in Port Douglas
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Sheraton Grand Mirage Resort, Port Douglas is a stunning five-star hotel in Far North Queensland surrounded by beautiful tropical gardens and white-sand beaches. With our perfect location, you can find easy access to two UNESCO World Heritage sites, the Great Barrier Reef and Daintree Rainforest, that surround the resort. On the resort grounds, you will find over two hectares of swimmable, saltwater lagoon pools complete with cabanas, a swim-up bar, and sandy beaches. The bar has local and international beers along with classic poolside cocktails, all designed to ease you into your tropical surroundings. Relax in our serenely styled guest rooms, suites and villas, some of which provide direct access to our saltwater lagoon pools. An inimitable destination for dining in Port Douglas, we offer some of the most vibrant eateries. Harrisons by Spencer Patrick is one of the area's premier restaurants and serves modern Australian cuisine within an inspiring setting. Tee off at Mirage Country Club, our 18-hole golf course, swim a lap or reenergize yourself at our 24-hour fitness center. Our Port Douglas resort also offers more than 20,000 square feet of event space, enhanced with award-winning catering, on site AV specialists and team delivering our signature Sheraton service.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Business Centre with Internet Access
Valet parking
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Conference facilities
Banquet room
Meeting rooms
Couples massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Location
45Car recommended
Grade: 45 out of 100
82Restaurantswithin 10 km
42Attractionswithin 10 km
168-190 Port Douglas Road, Port Douglas, Queensland 4877 Australia
Getting there
Rental CarsSee car hire from USD 98/day
1370Reviews101Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Felt like we were in road works. Caution tape blocking off areas. Wood rotting, paint pealing, sandbags holding the lining down in the pool...and that was just the veiw from breakfast... This place has really gone down in the last 3yrs, very disappointing 😞
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joseph Amerio, Other at Sheraton Grand Mirage Resort - Port Douglas
Responded 2 days ago
Hi stevenlY8682DL, Thank you for taking the time to provide your feedback on your recent stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations, especially with regards to the small section of pool near the feast breakfast room. This area has a small section of lining that has come up and is planned for urgent repairs as soon as we are able to combine both weather and contractors. I do hope that we are able to welcome you back to the hotel sometime in the future once these works have been completed so please reach out directly and I will be more then happy to assist and make sure your stay in most enjoyable. Joseph Amerio Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After reading some of the negative comments around this property I thought that I might add in our experience here. We stayed here for 3 nights for our 10 year wedding anniversary. We stayed in a King Garden view room (5212). The room was very big with a king bed, day bed and small coffee table and chairs. The bed was very comfortable with great pillows. All the decor was lovely fresh and clean. The pools surrounding the property are amazing and are lovely to swim in. We ate at the deck one night for dinner and the food and service was fantastic overlooking the main pool. You could literally stay at this property and not leave as there are 4 dining options, magnificent pools and the beach is only 50m away. We caught the bus into town most days and it was $13 return and it was very efficient as you just call them and they come straight away. There are some areas of the property that could do with some paint but certainly nothing to put you off from going there. If you are looking for a nice place in Port Douglas we highly recommend this place and we will be back.…
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Sadly, the hotel staff aren’t friendly and accomodating at all. As a Bonvoy Gold, received no recognition, no upgrade, no late check out and when special requests were put in for pillows they weren’t fulfilled. The loyalty team here say one thing and do differently to what they say. Sad as the property is a nice property, but first impressions last. I’d probably stay elsewhere next time due to this experience. Had a surprise planned for our wedding anniversary and this also turned up late after having to ask for it again. After stressing our concerns to loyalty team, they just stopped replying. They don’t make you feel valued here at all, just another guest paying a high rate for the privilege of staying at a nice hotel.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from German Bahamondes, Owner at Sheraton Grand Mirage Resort - Port Douglas
Responded 2 weeks ago
Dear robertwilliams9, Thank you for taking the time to let us know about your experience while staying with us. Your experience of Marriott Bonvoy member benefits and acknowledgement is below our standard. We appreciate your feedback as an opportunity to grow and improve in our service. We have records of your anniversary which was noted with thanks prior to arrival and successfully acknowledged on second day as your arrival followed a very late one. Unfortunately, we can't let amenities sitting for an extended time in the tropics. We apologise for not meeting your expectations during your stay as a valuable Gold Elite member. Unluckily, Marriott Bonvoy policies have changed for members coming part of a conference/group. thus, benefits are not on place when this occurs. Nevertheless, we were happy to continue offering our assistance from the Loyalty Team. Should your travels bring you back to the area, do not hesitate to let us know in advance so we can assist to also enhance all your benefits during your next stay. Sincerely, Sheraton Port Douglas.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am providing the benefit of the doubt on this property as 4.25 or 4.5 is likely the more appropriate ranking, but I believe that everything that was requested was carried out and therefore can find no fault in the hotel. As other have said, the hotel is more of a resort in that it is a short distance from the town of Port Douglas. This was originally a detractor to me, but as it turned out was an excellent choice. If you do not have a vehicle, it may make more sense to stay closer to the town, but it was an easy 4 minute drive and there was ample free parking in town. We were in town every day, either for dinner, the marina or the markets, so it was lovely to be slightly removed and more isolated in the evenings. The accommodations are certainly not new, but perfectly acceptable and the swim out lagoon room was quite nice. The staff were very helpful and issues (like air conditioning) were responded to very promptly. Again, I think that a mid-4 ranking is more appropriate, but they worked diligently to deal with any issues and were very helpful during our stay. Ultimately this may not be the right choice for everyone, but there are certainly great benefits to staying here and we very much enjoyed our four night stay. As an additional note, I struggled with choosing between Port Douglas and Cairns for our stay and can say that I was thrilled with the choice of Port Douglas.…
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
customer service non existent. definitely not worth the $$$ much better places to stay in Port Douglas. definitely would not recommend this place to anyone. lock not working on room - yesterday took 4 phone calls and 30 min for someone to help. currently waiting for someone to let us in after an hour. staff very rude. such a shame. will not be back
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Joseph Amerio, Other at Sheraton Grand Mirage Resort - Port Douglas
Responded 4 weeks ago
HI Paul B, Thankyou for taking the time to provide your feedback on a recent stay with us. I am concerned to hear that your experience was not up to your expectations and that you had an issue with your lock. This is not the standard that we strive for and for that I am sorry. I do hope that one day we are able to welcome you back to the resort and you are able to experience what we are best known for.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We got a really good deal with Jetstar Holidays, when we looked at the individual prices of our Sheraton room and flights, the total price we paid was the price of the room only so we basically got the flights free. I’m not sure though if I’d stay again for full price - while the resort was amazing, we did have a problem with our 1st room (leaking aircon, that made some of out stuff wet) and we had to move to another room (& waited a bit for that process to complete!). Other than this minor inconvenience, everything was great - food at all the restaurants were amazing and amenities were good (just very busy with family with kids and that wasn’t even school holiday period). It’s a little bit far to the main town and the part of the beach that’s patrolled so this is a great place if you only want to stay at the resort.…
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Date of stay: June 2023Trip type: Travelled with friends
Room Tip: I’d recommend staying here if you only want the resort experience and not the full Port Douglas...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel location and accommodation was excellent only minutes walk from 4 mile beach and mirage country club golf course. All staff were very friendly and approachable but for me Pearce & Ciara who worked at Lagoon House really stood they were extremely helpful and informative about the hotel and all that he had to offer 5 ⭐️⭐️⭐️⭐️⭐️
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Overall a great experience. Feast a great place to eat. Suggestions- nowhere at all to sit in the beautiful gardens!!!!! How about some tables and chairs? Felt trapped on the second and third floors. Cabanas ridiculously priced - $50/day much more sensible and they would be filled, not 1/4 full which looks poor. Many thanks to the great staff on the desk who were very helpful. One staff member from Argentina, Eric, went out of his way to make this a really great holiday due to his willingness to help!
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Different pools attract different crowds so check for the best location. A car is really useful...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Staff were amazing, from hotel check in to poolside drinks service to restaurant service to the people cleaning the rooms each day. Very efficient all round. When they found out it was our Honeymoon, they arranged for a plate of sweet treats to congratulate us, so nice of them and much appreciated! The lagoon pools are amazing, we loved these. Never felt very cramped, could always find a pool lounge to sit on. Poolside food menu was slightly off and limited but still good.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
An impressive property on a large scale, the public areas are enormous and the hotel has a lovely tropical feel to it. The lagoon pools almost surround the whole hotel, there are multiple different areas plenty of sun beds and a very good poolside ordering for drinks and food via the QR code. Our room was spotless, indeed the whole report felt extremely clean and in good order. Slight weakness is the food and beverage side of things. We had a poor meal in Harrison’s (as did the table next to us). We also had dinner one night at Lagoon House which wasn’t great it felt like the staff wanted to shut down even though it was 8pm? There was no concierge service so we had to arrange all our activities and excursions ourselves, this is a shame for a hotel that lists itself as 5 star. Anyway overall we had a fantastic time, access immediately to 4 mile beach which is impressive.…
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
USD 265 - USD 354 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton mirage port douglas hotel port douglas, sheraton port douglas, port douglas sheraton
FORMERLY KNOWN AS
Sheraton Mirage Port Douglas Resort
LOCATION
AustraliaQueenslandPort Douglas
NUMBER OF ROOMS
295
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Claim Your ListingSHERATON GRAND MIRAGE RESORT - PORT DOUGLAS: 2023 Prices & Reviews - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Sheraton Grand Mirage Resort - Port Douglas
Which popular attractions are close to Sheraton Grand Mirage Resort - Port Douglas?
Nearby attractions include Agincourt Reef (2.1 km), Four Mile Beach (0.4 km), and St Mary’s by The Sea chapel (2.4 km).
What are some of the property amenities at Sheraton Grand Mirage Resort - Port Douglas?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Grand Mirage Resort - Port Douglas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Mirage Resort - Port Douglas?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Grand Mirage Resort - Port Douglas?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sheraton Grand Mirage Resort - Port Douglas?
Conveniently located restaurants include Epicurean Port Douglas, Capannina, and Melaleuca.
Are there opportunities to exercise at Sheraton Grand Mirage Resort - Port Douglas?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Sheraton Grand Mirage Resort - Port Douglas?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Mirage Resort - Port Douglas offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Grand Mirage Resort - Port Douglas?
Many travellers enjoy visiting St David's Anglican Church Mossman (10.9 km).
Does Sheraton Grand Mirage Resort - Port Douglas have any great views?
Yes, guests often enjoy the park view available here.