We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Grand Mirage Resort, Port Douglas

Agoda.comUSD 196*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 234*
USD 196*
Great Deal
USD 199*
USD 199*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Sheraton Grand Mirage Resort, Port Douglas
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

252 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 241: English reviews
Start your review of Sheraton Grand Mirage Resort, Port Douglas
 Click to rate
Melbourne, Australia
Reviewed 2 days ago NEW

We arrived late in the evening-check in staff efficient and courteous. This is a very large resort so here is a lot of walking to get to the pools restaurants and reception. Room was beautiful-large and very clean. Housekeeping was a bit hit and miss- The first day there my champagne stopper that I take everywhere with me was missing...

 Report
Helpful?
Thank ClareLockey
Reviewed 2 days ago NEWvia mobile

What a place ! Beautiful and grand ! Very impressed and made friends ! Get the ground floor lagoon room where you can climb in to a shallow lagoon connected to your room ! Kids loved this ! I think there were 6 big pools and the rest lagoons through out the complex but I could be wrong. Stunning !...

 Report
Helpful?
Thank Lesleymitchell73
Saint Charles, Missouri
Reviewed 2 days ago NEW

My wife I loved this place. Driving in it was absolutely beautiful with all the palm trees. The hotel is very well kept, with lots to offer in the way of restaurants, bars and of course swimming pools. We had hoped to go to the beach for sunbathing and swimming but ours minds were quickly changed with it being stinger...

 Report
Helpful?
Thank dbrazil2017
Sydney
Reviewed 4 days ago NEW

I feel a bit deflated even thinking about this review. I cant really say anything different to others who have reviewed. the reason we chose the Sheraton and the only reason we would choose it again was for the pool. they were lovely, large and kept our child amused for ages. the service around the pool improved during our stay...

 Report
Helpful?
Thank Angelba
SteveMPD, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Angelba, Thank you for your detailed feedback following your stay. We appreciate your positive comments about pools and specific team members, as well as feedback on areas that need attention. Please know this information will be passed onto department heads. Understanding your appreciation of the property and our location, I do encourage to contact me directly so we may...

Sheffield, England, United Kingdom
Reviewed 4 days ago NEW

I learned after arrival that the whole place has had a multi million dollar refit. Décor is thus to a very high standard. The pools themselves (& there are several) are great & the Lagoon Bar meals are good quality and generous portions. My only issue is having to queue for while to place your order, could be improved by...

 Report
Helpful?
Thank Mark S
Reviewed 5 days ago NEWvia mobile

Stayed with family for a sat night in port. The staff that checked me in were rude and my room had a stange odour. After speaking with the manager who was very helpful i was moved to a room with a window that opens and was able to have fresh air in my room. The buffet was very average, mostly...

 Report
Helpful?
Thank Epic E
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Epic E, Thank you for your review. Feedback is important to us and we always appreciate when we hear from our guests on their experiences. Please be assured your positive and constructive comments will be shared with the team and we are looking forward to welcoming you back to our resort. Kind regards, Steve Molnar General Manager

Reviewed 5 days ago NEWvia mobile

Whilst we couldn't fault the resort itself and the cleanliness and size of the villa we were very disappointed in the appearance and facilities of the villa. We had some minor issues on arrival that were dealt with but started the downward slope. The resort has apparently recently undergone a multimillion dollar upgrade and is touted as being 5 star....

 Report
Helpful?
Thank Jacklyn C
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Jacklyn C, Thank you for your review and for your kind comments regarding the overall resort. Please be assured your constructive and positive comments will be shared with the team and we are looking forward to welcoming you back to our resort sometime soon. Kind regards, Steve Molnar General Manager

Reviewed 1 week ago via mobile

Renovations now completed and resort looking smart The huge pools are definitely the best feature of this resort. Rooms are much bigger than normal and very comfortable. Downside is a car is needed to get around. Hired bikes which were delivered to hotel - a great service. Breakfast good but service a bit chaotic- empty tables but guests standing around...

 Report
Helpful?
Thank 99HMD
Washington DC, District of Columbia
Reviewed 1 week ago via mobile

Three nights here in April. Placed in lagoon side rooms, elegant and with easy access to the pool. The pools here are very pleasant, and we enjoyed spending time relaxing on the pool beach, swimming, and walking on the nearby four mile beach. The staff was generally excellent and highly responsive to our needs. Special thanks to Shani who was...

 Report
Helpful?
Thank Captain_Starwood
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Captain_Starwood Thank you for posting a review following your recent visit. It is very pleasing to know you enjoyed your stay, and your feedback on rooms, staff and service experience is most appreciated, we will ensure your positive comments are passed onto team members. Kind regards, Steve Molnar General Manager

Auckland Region, New Zealand
Reviewed 1 week ago

We visited the property for coffee and a bite on the way from Port Douglas to Cairns. We did not stay in this resort so I cannot comment on the room. We were curious to see the facilities compared to other Sheratons and luxury resorts we had been. This resort stands out in Port Douglas, probably one of the better...

 Report
Helpful?
Thank travellingbeebee
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear travellingbeebee Thank you for your positive review and we appreciate your positive feedback. We look forward to welcoming you back to stay on your next holiday. Kind regards, Steve Molnar General Manager

235 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (180)
Viewed
Pool/Beach Area (27)
Viewed
Bathroom (6)
Viewed
Hotel & Grounds (18)
Viewed
Room/Suite (17)
Viewed
Dining (4)
Viewed
View from Room (4)
Viewed
Other (104)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (55)
Viewed
Hotel & Grounds (16)
Viewed
Dining (4)
Viewed
Room/Suite (4)
Viewed
Pool/Beach Area (6)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (23)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Port Douglas hotels
1.7 km away
Peninsula Boutique Hotel
Peninsula Boutique Hotel
#8 of 43 in Port Douglas
901 reviews
8.1 km away
Mai Tai Resort
Mai Tai Resort
#9 of 43 in Port Douglas
460 reviews
1.4 km away
Freestyle Resort Port Douglas
Freestyle Resort Port Douglas
#4 of 43 in Port Douglas
696 reviews
Show Prices
Show Prices
Show Prices
1.6 km away
Oaks Lagoons
Oaks Lagoons
#16 of 43 in Port Douglas
739 reviews
2.8 km away
Pullman Port Douglas Sea Temple Resort & Spa
1.6 km away
Peppers Beach Club Port Douglas
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover tropical North Queensland and the nearby world famous Great Barrier Reef and Daintree Rainforest from the luxury beachfront Sheraton Mirage Port Douglas Resort. Located on Four Mile Beach and surrounded by 130 hectares of tropical gardens, an 18 hole golf course and sparkling saltwater lagoon pools, guests can enjoy luxurious accommodation and recreation facilities. Starwood Preferred Guest(R) Members receive complimentary in-room internet and special dining discounts when booking direct. ... more   less 

Additional Information about Sheraton Grand Mirage Resort, Port Douglas

Address: Port Douglas Road, Port Douglas, Queensland 4877, Australia (Formerly Sheraton Mirage Port Douglas Resort)
Region: Australia > Queensland > Port Douglas
Price Range: $240 - $724 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Mirage Resort, Port Douglas 4.5*
Number of rooms: 294
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Hotels.com, Expedia, Orbitz, Agoda, Hotwire, Booking.com, Travelocity, Priceline, getaroom.com, TripOnline SA and HotelQuickly so you can book your Sheraton Grand Mirage Resort, Port Douglas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton
Sheraton Grand Mirage Resort, Port Douglas
Hotel Style:
#4 Spa Hotel in Port Douglas
#5 Business Hotel in Port Douglas
#6 On the Beach Hotel in Port Douglas
#14 Luxury Hotel in Port Douglas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Mirage Resort, Port Douglas staff and other travellers.
34 questions
Ask a question

See all questions (34)

Questions? Get answers from Sheraton Grand Mirage Resort, Port Douglas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Elect to get a room that accesses a pool from your patio!”
dbrazil2017, 26 Apr 2017 | Read review
“Centrally based rooms are better.”
76alicef, 13 Apr 2017 | Read review
“The bigger rooms on the north side are quiet and comfortable. the king bed is very comfortable.”
jacquelinem169, 13 Apr 2017 | Read review
“Although more expensive, pool view rooms on ground floor with direct access to lagoon well worth the added expense.”
roslynt714, 6 Apr 2017 | Read review
“Lagoon Edge Room is amazing step off the your balcony into the pool.”
samkourakis, 29 Mar 2017 | Read review
5 of 5
Agoda.com
USD 196* /night
View Deal
Sheraton.comUSD 199
Hotels.comUSD 199
TripAdvisorUSD 198
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates