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The bad points: We had a two bedroom unit where both bathrooms had mould growing in the shower, floor and celling. When I apologised to the cleaning lady about there being mould on the towels that I'd rubbed off the shower and the floor she...More
This is a belated review, but we stayed there a little over 8mths ago, and I cannot say a bad word about it. The managers (owners?) went out of their way outside of normal reception hours to replace the DVD player that was not working...More
This is definitely not a Tripadvisor 4 dots hotel as we were led to believe, it's more of a 2.5-3 dots hotel. I've since come to find out after staying in hotels for 4 weeks in Australia that a number of the hotels that were...More
Response from Brian099, Manager at Grosvenor in CairnsResponded 23 January 2015
Hi Deb - Thank you for taking the time to leave a review of your stay at Grosvenor in Cairns. The Tripadvisor 4 dot rating is not a rating we provide - it is a reflection of the total reviews for a particular property. Whether...More
We stayed for 4 nights, it was booked through an agent. It was a bit far from the esplanade but the cost of a taxi is insignificant.
The facilities and the staff both seemed a bit tired. Our TV didn't work properly and there were...More
I was on holiday in Australia and I lived in this hotel. Very friendly and helpful, I had access to the computer in the lobby for free, whenever he was free, the atmosphere very pleasant. At one point we had ants in the room and...More
Hi Shelly - The fastest and cheapest way to travel to the Reef Fleet Terminal is by taxi. The trip will take about 7 minutes and cost about $12 for 4 people (we can book the taxi for you in advance) which is cheaper than... More
Hi Shelly - The fastest and cheapest way to travel to the Reef Fleet Terminal is by taxi. The trip will take about 7 minutes and cost about $12 for 4 people (we can book the taxi for you in advance) which is cheaper than the bus transfer prices of most reef tour operators (usually about $18 per person return). We cater for people doing overnight dive trips all the time. We usually put you in an apartment for 4 nights even though you are only booking for 3 so that you can leave everything you don't need to take on the dive trip with you in the apartment. You keep the keys which means that when you return from the dive trip you can access your apartment no matter what time you come back to the Grosvenor. I hope that information helps - Brian