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Cairns City Sheridan

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157 Sheridan St, Cairns, Queensland 4870 Australia
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About

#64 of 67 hotels in Cairns
Location
Cleanliness
Service
Value
City Sheridan is located close to the city center of Cairns, regarded one of the most popular hotels in a region that is viewed to be a must visit destination in the world. Cairns is surrounded by lush rainforest, beautiful tropical waters and scenery that has to be seen to believe. Staying with us at the City Sheridan you will be located within a 10 minute walk to Cairns best city attractions including; Cairns central shopping center, large number of world renowned restaurants catering for all cuisines, plenty of lively bars and clubs, Cairns Civic Theater, Cairns Convention Center, Cruise Ship Terminal, Bus Terminal, Museum, Arts Gallery, Train Station, Reef Fleet Terminal and the Reef Casino. City Sheridan is also only a 5 minute drive from the airport. ROOMS Our rooms are large in size and cleaned daily. We offer free wireless internet throughout the hotel. All rooms have their own private bathroom and balcony that opens the rooms to the wide open tropical weather and scenery. For in room entertainment your room has a 32-inch TV with free in house movies. Other inclusions is a microwave, fridge with mini-bar, iron and ironing board, hairdryer, safe, tea and coffee making facilities, and a desk with chairs. Your balcony is furnished with a table and 2 chairs. FACILITIES City Sheridan facilities include a tropical outdoor swimming pool with cascading waterfall, tour booking desk, guest laundry, and onsite car parking. City Sheridan also has the Sheridan Lounge Bar, a great place you can meet other travelers and share your stories while enjoying a beverage. The Sheridan Lounge Bar also has a computer terminal with free printing facilities. SHERIDAN RESTAURANT Sheridan Restaurant serves continental breakfast buffet daily from 7:00 am through to 10:00 am. Enjoy your morning breakfast poolside in the company of tropical palm trees and a cascading waterfall. SHERIDAN LOUNGE BAR: After a day out enjoying all the fantastic adventures that the Tropical North Queensland has to offer, relax pool side with a drink chosen from our large selection of beers, wines and spirits. TOUR DESK: City Sheridan tour booking agents are always available to help you through the large variety of adventure options. Great Barrier Reef, Cape Tribulation, and the Daintree are just a couple of the more popular attractions, and for the thrill seekers; skydiving, bungee jumping, hot air-ballooning, or white water rafting might be more your style, with over 200 adventures on offer, there is definitely something for everyone. CHECKING IN: Reception is open from 7:00 am to 9:00 pm daily. If you are arriving after 9:00 pm, the phone that is located on the front reception doors will direct call an after-hours service. If you are arriving after 9:00 pm, please let us know.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
BBQ facilities
Baggage storage
Self-serve laundry
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Complimentary instant cofffee
Complimentary tea
Outdoor furniture
Shared lounge / TV area
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Safe
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
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Languages Spoken
English
380Reviews2Q+A85Room tips
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Jacinda B wrote a review Jan 2021
24 contributions5 helpful votes
+1
This hotel contains COVID breaches including previous guest's cold and flu medications left in room (amongst other personal items such as antidepressants), an incredibly dirty room and PUBIC hair on the bedside tables. I have given the hotel five chances privately to speak with me, I got through to Sharon at offsite reception a month ago and she advised she received my emails and messages and would call me back. Never happened. I arrived late on the 27th of December and fell asleep, awoke early the next morning to travel out to the Great Barrier Reef. Returning to my room late that afternoon I saw in daylight just how dirty the room was. See my uploaded photos of just how disgusting the room was, this included pubic hair on the bedside tables, no surfaces wiped down including the floors and blood stains on the curtains. As there is no reception on site at all, I called the emergency after hours number and no one got back to me. I had to contact QLD Health for advice (they have now attended the hotel and had multiple inspections) and was told to leave as my health was at risk. I was forced to stay the night as I had nowhere else to go, and had to check myself out the next morning early (via a key box) and lose out on a night's stay. The hotel has no care whatsoever about the safety of their guests. There is no one on site to speak with, they don’t return your phone calls even on their emergency number. The hotel has completely blown me off and has no care that there was cold and flu medication, sore throat lozengers, antidepressants and other items left behind in an incredibly unclean room. It’s pretty bad for surfaces not to be wiped down and have pubic hair on them. DO NOT stay here if you don't want to compromise your health. This is a hotel who does not take covid seriously, let alone undertake cleaning of even a normal satisfactory standard. I expect more for $110 a night.
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Date of stay: December 2020Trip type: Travelled solo
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Murzle wrote a review Dec 2020
Milan, Italy130 contributions97 helpful votes
+1
This is not a hotel. This is an industrial area that has been repurposed to charge people money to stay in it. The photos displayed on the site are not accurate and I am reporting the company to the ACCC. It is dirty, the floors unwashed, nothing was plugged in, hair on the pillow cases. I rented the two bedroom apartment which was actually two rooms side by side, one had 2 beds and the other room had 4 beds.
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Date of stay: December 2020Trip type: Travelled as a couple
3 Helpful votes
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Shona DaHen wrote a review Nov 2020
Australia5 contributions4 helpful votes
All I can say is WOW..... we arrived to check in at the allocated time, Pin code provided in booking App as advised did not work, forced to use the disgusting grotty phone that clearly hasn’t been cleaned since PRE COVID times, asked to provide c/card details over the phone for security reasons which seems so insecure considering anyone could be listening in the vicinity and taking details.... (Very insecure indeed) once given the correct pin we proceeded to our “family” room.... the staircase leading up to the room was a real indication of what we were to be staying in.... absolute GROT!!!! So thankful I had brought my own bedding because the towels on the bed were stained and dirty looking, the sheets looked clean however looked like bed had just been re made as the sheets were all wrinkly and looking like it had been re made from the night before.... there were USED bandaids on the patio that had clearly not been cleaned in quite a while, ashtray on table was filthy, air con filter dirty AF, this whole place is very unsanitary!!! For the $$ we paid it is safe to say I would rather have paid extra to stay elsewhere... wanted to go for a swim but didn’t trust the pool based on unsanitary condition of the whole place... So do yourself a favour and look elsewhere..... If I wake in the morning with bed bug bites I would not at all be surprised and that’s with my own blankets.... honestly 1star would be more accurate if a rating....if that!!!
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Date of stay: November 2020Trip type: Travelled with family
3 Helpful votes
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Kelly H wrote a review Oct 2020
1 contribution4 helpful votes
This place is absolutely disgusting!! If the domestics In the place don’t wake you up the fire alarm that goes off every night will! Stayed 3 nights, was woke up on the first night by a domestic that was allowed to carry on from 3am to daylight, yelling, swearing, smashing things and slamming things! Next night the fire alarm was going off at 6am. Looking forward to a decent nights sleep on the last night but nope, the complex fire alarm went off again at 12.30am. And that wasn’t even the worst part. I could smell this foulest smell, finally had enough of it and went looking for it, under the bed were 3 bottles filled will sour baby formula!!! Dirt and nappies!! I went down to reception and had to phone an after hours number, was told I’d have to wait until someone got onsite in around an hour. Had to sit in the room and wait for someone to come, was terrible sitting in that stinking room now knowing now what the smell was. Some lady who looked like they worked there was walking around the car park and I asked her if she had a minute to come up and have a look at the mess I had found under the bed she said no she had things to do and sent a cleaner up, the cleaner was lovely and very apologetic but the mess was foul! When I arrived there on the first day, had to give credit card details over the phone they had on the street, I was very uncomfortable doing that especially when they already had my details and taken payment. The curtains were filthy they had what looked like blood on them. I paid for 3 people to stay there but the only utensils in the place was 1 cup and 1 spoon.
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Date of stay: September 2020Trip type: Travelled with family
4 Helpful votes
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Aussiegal83 wrote a review Oct 2020
australia49 contributions22 helpful votes
On the last weekend of the school holidays, we went to Cairns and stayed at the Cairns City Sheridan as a returning family. It wont happen again. On arrival, the sign for the hotel has lost some of its wording, making me doubt if i was at the right place. I was of course as ive been here before, but looking in to the glass doors, it was clearly closed and no one in the office area. It was 3pm on a Thursday. Seriously felt like this place was abandon. I rang the number to be answered by a woman telling me that my key was in an envelope in a box provided. We parked the car, found our room which was off from the pool downstairs. Disappointed as even though our rooms was big, it looked like it was once a community area that they have closed in and turned into a guest room. We had no balcony, no view, the only window i drew the curtains closed so that people walking passed couldnt see into the bed (which you could i checked!) the spare bedroom had a couple singe beds, the lamp shade was visibility broken. All towels was extremely small, 1 pillow on each bed, no extras. The whole place was very basic, i mean, very minimal full of scruff marks, dirt, cob webs and poo from insects. Disappointed that in the past, the nights price usually included breakfast. The kitchen is closed. Anyway, after a not good impression, we decided to have a swim. It was here that we noticed, only 2 other cars the whole time we were here... started off in the normal pool that is nice and ended in the big deep pool.. having our 2 young children and teenager with us, we stayed in the shallow parts having fun and doing some swimming lessons with the young ones. When hoping out, my youngest who is 4, shouted out and started crying as she was standing on the first step. Blood immediately started pouring out! as a mum and freaked thinking how bad this could be and what caused it. My son, found a large chunk of glass sitting on the step! She had a 3 cm slash on the pad under her toes. Luckly over time, we were able to hold it shut, and tape it up with my own first aid kit without needing to go to the hospital. The woman i spoke to over the phone about this situation virtually didnt say much and didnt even offer an apology. Just mentioned she would tell the on call guy to come and have a look... nothing happened until the next morning when i saw a maintenance man, who was aware of the situation said he already cleaned the pool that morning and had in fact found a chunck of glass. He apologized saying they do the best they can. We packed up and left. We wont be returning. We had no follow up email or phone call regarding my daughter. this place has really run down and weather its due to covid or lack of management its a shame to see.
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Date of stay: October 2020
Value
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3 Helpful votes
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PRICE RANGE
USD 43 - USD 63 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western city sheridan hotel cairns, comfort inn cairns, cairns comfort inn
FORMERLY KNOWN AS
Best Western
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
31
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Frequently Asked Questions about Cairns City Sheridan
Which popular attractions are close to Cairns City Sheridan?
Nearby attractions include Munro Martin Parklands (0.3 km), McLeod Street Pioneer Cemetery (0.4 km), and St.John's Anglican Church (0.3 km).
What are some of the property amenities at Cairns City Sheridan?
Some of the more popular amenities offered include free wifi, a pool, and a lounge.
Which room amenities are available at Cairns City Sheridan?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Cairns City Sheridan?
Guests can enjoy a lounge, barbeque facilities, and complimentary tea during their stay.
Is parking available at Cairns City Sheridan?
Yes, free parking is available to guests.
What are some restaurants close to Cairns City Sheridan?
Conveniently located restaurants include Mi Piace Espresso Bar, Bayleaf Balinese Restaurant, and Little Ricardo's.
Are there opportunities to exercise at Cairns City Sheridan?
Yes, guests have access to a pool during their stay.
Is Cairns City Sheridan located near the city centre?
Yes, it is 0.5 km away from the centre of Cairns.