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Hides Hotel Cairns

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314 Reviews from our TripAdvisor Community

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Showing 248: English reviews
Derby, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 days ago NEW

I had a very pleasant 3 night stay at this hotel. The breakfast was basic, but sufficient and the location is very central. The staff are incredibly helpful and friendly. Would recommend this hotel to friends visiting Cairns

Helpful?
Thank Jo M
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Really enjoyed our 5 day stay in Hides Hotel. Stayed in the older part of the Hotel with lovely high ceilings, the staff were helpful and relaxed. Breakfast on the veranda must the best location in Cairns. The laser show on the pavement outside our room was stunning. An ideal central location for visitors who want to enmjoy themselves in... More 

Helpful?
Thank Lennon20
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Built in 1885 this old hotel is very tired and needs refurbishing. Room comfortable (92) but very noisy as there are vents/air conditioning for the whole hotel on the roof outside the window. Had a long walk to the ladies shower/toilet. Many rooms do not have ensuite facilities. Continental breakfast included, taken on balcony was plagued by pigeons. Wouldn't stay... More 

Helpful?
Thank Ann P
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi Ann P, Thank you for your review of Hides Hotel, Cairns. We are glad you found your room (number 92) was comfortable and that you enjoyed our complimentary continental breakfast during your stay. Our guests do have the choice of enjoying their breakfast inside in the dining space provided or outside on the expansive balcony. The dining room is... More 

Australia
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 October 2016

Very basic, but clean room. Ensuite, Fridge, coffee/tea making facilities. Great location for our purpose. Adequate breakfast included. If you are after cheap & cheerful, this is the place. Just check for latest update on parking facilities.

Helpful?
Thank MargaretFAdelaide
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi MargaretFAdelaide, Thank you for your review of Hides Hotel Cairns. We are glad you enjoyed your stay with us, including the hotel location, affordability and complimentary light breakfast. We hope to have you stay with us again in the future. Kind Regards, The Manager Hides Hotel Cairns More 

1 review
Reviewed 8 October 2016

Once I checked into the hotel, I went to my room to find that my bags were not there. I thought that maybe somebody stole them. I went back to the reception for help and the staff were rude, unfriendly and very unhelpful. I eventually found out that my bags were sent to the wrong room. Once I got them... More 

Helpful?
Thank Isabella P

Travellers are raving about these Cairns hotels

Brisbane
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 September 2016

Stayed in Heritage double ensuite room. Very old hotel. Very tired. Friendly staff. Room was comfortable. Very noisy - our room was above PJ O'Briens night club - could hear activity until 4am. Don't book room 72. Very easy to walk to everything you need. We only stayed 1 night as we were overnight in Cairns to board a P... More 

Helpful?
Thank Robelle275
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi Robelle275, Thank you for your review of Hides Hotel Cairns. We are glad you found your room comfortable, the staff to be friendly, the hotel in a good location and you enjoyed the complimentary light breakfast on the balcony. We apologise you found your room to be noisy, and have taken your comments on board. Kind Regards, Stuart Johnstone... More 

Auckland Region, New Zealand
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 September 2016

We picked this hotel because it offered 24 hour check in and central location. All good on those points. Check in went OK. Sadly the room was very very old and tired. Sheets not too clean. Very nosiey, even on a Tuesday nite 2 am. Our flight was a long one and we really looking forward to sleeping. Breakfast next... More 

Helpful?
1 Thank Tracy R
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Dear Tracy R, Thank you for your review of Hides Hotel Cairns. We are glad our 24 hour check in service and central location were suitable and beneficial during your travels, and that you found the team to be friendly, and the complimentary breakfast enjoyable. We are disappointed you found the sheets were not adequately clean. We have flagged this... More 

Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 September 2016

A pretty dismal old place. While it has some heritage charm, the room was grungy, with French glass doors to a sort of balcony with no curtain. So a lot of light came into the room at night. I tried hanging a blanket (which was dirty) over the doors but didn't help much. The shared bathroom was clean and spacious.... More 

Helpful?
1 Thank Jintycat
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Dear Jintycat, Thank you for your review of Hides Hotel Cairns. We are glad you found the shared bathrooms to be clean and spacious, and the breakfast to be adequate. Your comments regarding the curtains is of concern to us, and have been passed on to the maintenance team to investigate and amend. We apologise for the inconvenience this caused,... More 

Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 September 2016

Had to swap rooms as soon as we arrived because of the frosted windows (I need to be able to see out) This was no problem and Sharon handled things perfectly. Basic room was clean. What we really loved about Hides Hotel was that we could walk to everything we wanted to see and do. Sharon on reception and Wayne... More 

Helpful?
1 Thank jillcavanagh
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi jillcavanagh, We are happy to hear your enjoyed the location of Hides Hotel, being situated centrally in the Cairns CBD, and you found your room to be clean. Our staff prides themselves on providing high standards of customer service, and are happy to help with any requests or queries our guests raise, to make their stay a comfortable and... More 

Ho Chi Minh City, Vietnam
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 September 2016

They was preparing old office building to hotel. I was stay 1 night: small room, not clean and bathroom very scary and so hauntingly. Good location. Not recommend stay here! You will can't sleep all night.

Helpful?
1 Thank NinhVN
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Dear NinhVN, Thank you for your review of Hides Hotel Cairns. We are glad you enjoyed the hotel’s central location within the Cairns CBD. We apologise you feel the cleanliness of the rooms and bathrooms were not up to scratch. This feedback has been noted, and passed on to our housekeeping team for action. We sincerely appreciate the time it... More 

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Amenities

Highlights
  • Free Breakfast
  • Pool
  • Room Service
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hides Hotel Cairns offers affordable accommodation right in the heart of Cairns. It is surrounded by restaurants, pubs and shops and is only a short walk to the Casino, Reef Fleet Terminal, Esplanade Lagoon Pool, Cairns Central Shopping Centre and Kuranda Railway Station. With the convenience of public transport 100 metres from reception and a tour desk to book all your tours that will collect you from our Hotel, you will be able to enjoy the Great Barrier Reef, Daintree Rainforest, Kuranda Village and all of what Tropical North Queensland has to offer. Hides Hotel Cairns is a preferred and recommended leisure property for the tourist, corporate, family and large groups visiting Tropical North Queensland. It offers both the comfort and convenience of a modern, large and comfortable hotel or the nostalgic charm and grace of budget heritage rooms. ... more   less 

Additional Information about Hides Hotel Cairns

Address: 87 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $77 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hides Hotel Cairns 3.5*
Number of rooms: 102
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Also Known As:
Hotel Crocodile Hides
Hides Hotel Cairns Queensland
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Questions & Answers

Here's what travellers have asked, with answers from Hides Hotel Cairns staff and other travellers.
2 questions
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Questions? Get answers from Hides Hotel Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room not above the night club.”
 of 5 bubbles Robelle275, 23 Sep 2016 | Read review
“Look for something else”
 of 5 bubbles TracyR687, 14 Sep 2016 | Read review
“Choose a room in the new section of the hotel, looking away from the street.”
 of 5 bubbles 201MichaelL, 14 Aug 2016 | Read review
“Rooms in another hotel are better”
  • Damaged fridge, broken handle...oh, and dirty glassware.
 of 5 bubbles ChrisV451, 14 Jul 2016 | Read review
“If you can't sleep with noise, avoid the street facing rooms as there are 4am closing night clubs close by.”
 of 5 bubbles tonydY1691TN, 12 Jun 2016 | Read review
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