Family of 5 pleasantly surprised by the two bedroom apartment that we stayed in. Everything was clean and tidy, and it was a well catered apartment. Very quiet despite being in a busy area, good soundproofing. The hosts thought of everything that we needed including a portacot and blankets for our baby which we didn’t even request but was there waiting for us on arrival. Secure parking available on a First in basis but plenty of street parking if you miss out. Only one flaw that we would change if you could: the kids room didn’t have a lot of airflow when you closed the window, and the ac didn’t work in that room therefore it would’ve been better to have a fan available if possible. We would defiantly stay again for a short stay. Thanks for being great hosts
This is a great place to stay...close to centre of Cairns and a clean unit with everything you need...secure parking and a pool...very comfortable and convenient...Michael is very helpful and friendly..well done
My friend and I rented a 2 bedroom apartment at the Reef Gateway from March 2 to 9, 2020. The complex is a short 5-10 minutes from the airport, and is about a 20 minute walk to the reef terminal and shops. The facilities are very good: beautiful shaded pool, stocked kitchen, comfortable beds, nice shower, good linens and free Netflix! We were on the ground floor and had a nice, private patio. Clothes washer and dryer and a clothes 'horse' for hanging up wet clothes. I can't say enough about the excellent care and kindness of manager, "Michael". If we needed anything or had any questions he was most helpful. When I take another vacation in Cairns, I will stay at the Reef Gateway.
Back in October we paid in full for a one bedroom apartment for two nights. We arrived today and there was NO ACCOMODATION for us. He didn't care, didn't say sorry, didn't want to know us, didn't even try to find us something else. All he did was to offer us a refund which we took and blasted him...
Me and my mum and aunt stayed here for 2 night. The rooms are big, clean, comfortable and our balkony gives as a nice view into a park with trees and birds. At the beginning we realised we had booked a wrong night but after a short explanation to the owners on the phone we were able to check in on another date without any extra fees. The lady was really nice and she took good care of us. On the next day I had an accident and had to go to hospital so we called them at 11pm and they came to the office and made a room ready for us! Very nice and courteous people. Would definitely go back! Thanks a lot!! ☺️