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Pullman Cairns International

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#5 of 64 Hotels in Cairns
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Pullman Cairns International
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2,014 Reviews from our TripAdvisor Community

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Showing 1,841: English reviews
Hong Kong, China
Reviewed 21 October 2015 via mobile

Its a very nice hotel. staff very helpful and environment very good. breakfast is not particularly impressive though, not many choices. The thing i dont like most is the swimming pools. It has two very small swimming pools in very curvy shapes - almost impossible to have decent swimming. but still a good hotel in general, if you aim to...

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Helpful?
Thank Luffy06
Luke K, Guest Relations Manager at Pullman Cairns International, responded to this review

Thank you for taking the time to review Pullman Cairns International. I am pleased to read that you largely enjoyed your stay at the hotel & will certainly forward your comments to the rest of the team for perusal. I agree, the pool is very curvy, & not designed for the purposes swimming long distances. Although generally the feedback regarding...

Sydney, Australia
Reviewed 18 October 2015

We spent a week at the Pullman International which is right opposite the Casino. The rooms were a good size and service was attentive. We had a problem on the last 2 nights when a hammer effect occurred with the plumbing and they immediately offered to move us to another room. We declined as the noise only seemed to occur...

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Helpful?
Thank WilliamWah
Luke K, Manager at Pullman Cairns International, responded to this review

Thank you for taking the time to review Pullman Cairns International. I am pleased to read that for the most part your stay was an enjoyable one. I will pass your feedback regarding bedding onto our General Manager so that we can look to improve upon this in the future. Thank you again for your feedback. Regards Luke Kotai Pullman...

Sydney, Australia
Reviewed 18 October 2015

Spent four enjoyable nights at the hotel. Work-wise, the conference facilities were good quality, from the quick-service coffee cart to the main auditorium. Enjoyed a few afternoons by the pool, as well as time in the in-house gym. All at the quality you'd expect. The location, across the road from the casino, and within easy walk of downtown Cairns, was...

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Helpful?
Thank Russell W
Luke K, Manager at Pullman Cairns International, responded to this review

Thank you for taking the time to review Pullman Cairns International. I am very pleased to read that you enjoyed your stay, I trust that your conference was productive and beneficial. I am glad to read that you did have some time to enjoy our pool & gym facilities. Thank you again for your review, I look forward to seeing...

Reviewed 17 October 2015 via mobile

Visited the Pullman for three nights. This hotel is lovely with nicely appoints rooms and bathrooms, a balcony to sit and enjoy the sunshine and located within walking distance to everything. Breakfast was included and is excellent. There is an omelet station and juicer to make your own fruit and vegetable juice. You can walk to the Harbour , restaurants...

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Helpful?
Thank Bes9002
Luke K, Manager at Pullman Cairns International, responded to this review

Thank you very much for kind Review of Pullman Cairns International, We pride ourselves on the fact the Pullman Cairns International is an iconic part of Cairns and Far North Queensland. I am extremely pleased to read that your stay met your expectations. Thank you again for your review, we look forward to welcoming you back to the hotel in...

Brisbane, Australia
Reviewed 15 October 2015

The entrance to hotel and the lobby is amazing not what one expects in the tropics The room is spacious but bed dated and pillows desperate . We stayed at back of hotel so limited views but a nice balcony to sit out on .Towels in bathroom lovely

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Thank Marynaidoo
Luke K, Manager at Pullman Cairns International, responded to this review

Thank you for taking the time to review Pullman Cairns International. We pride ourselves on having the largest hotel-style rooms in Cairns. I have passed your feedback on to our Executive Committee for reference. We look forward to welcoming you back tot he hotel soon. Regards, Luke Kotai Pullman Cairns International

Brisbane, Australia
Reviewed 15 October 2015 via mobile

We recently booked and paid for four nights holiday after a business trip further north. It was unfortunate that we were unable to take the extra time. The booking was a non refundable booking and we had acknowledged that the money was gone. Management of this hotel contacted us when we did not make check inn ensuring that we were...

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Helpful?
Thank Cornubiaflowers
Luke K, Manager at Pullman Cairns International, responded to this review

Thank you very much for your kind review. Before responding I took the opportunity to speak with the Front Office Management team to find the particulars of your situation. Whilst we would have loved for you to stay at the hotel, we completely understand the reasons as to why this was not possible on this occasion. Thank you again for...

Washington DC, District of Columbia
Reviewed 15 October 2015

Good size rooms, nicely appointed. Beds however were not impressive. A bit surprised by the low quality bed/mattress, actually. Staff were friendly and helpful. Location about as good as you can get in Cairns. It's a solid 4+ star hotel, but I would not give it 5 because of the beds. Price pretty much in line with quality and service....

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Helpful?
1Thank Sean C
Luke K, Manager at Pullman Cairns International, responded to this review

Dear Sean, Thank you for taking the time to write a Review of Pullman Cairns International. I am pleased to read that, for the most part, you enjoyed your stay at the hotel & I look forward to welcoming you back to the hotel in the future. I will certainly pass your feedback regarding the bedding to the rest of...

Pennsylvania
Reviewed 11 October 2015

This hotel was chosen for part of our tour...this was the first hotel of the journey and it was great. Rooms were spacious, and clean,and the restaurant food was amazing. the variety of dinner foods on the buffet was amazing.. very unique foods and presented in a grand way..everything was lovely at this hotel.

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Helpful?
1Thank Phoodus M
Luke K, Manager at Pullman Cairns International, responded to this review

Thank you for taking the time to review Pullman Cairns International, I am very pleased to read that you enjoyed your stay so much. I will pass your kind words onto the rest of our team. Thank you again, Luke Kotai Revenue Manager Pullman Cairns International

Brisbane, Australia
Reviewed 10 October 2015

This is a beautiful hotel - close to the waterfront and restaurants - and an atmosphere of tropical elegance. Breakfast was excellent. Great variety. All staff we came in contact with were helpful and friendly. We were really impressed. Room was spacious and well appointed. Would definitely stay here again.

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Helpful?
Thank botot_alpha
Luke K, Manager at Pullman Cairns International, responded to this review

Thank you for taking the time to Review Pullman Cairns International, I am very pleased to read that you enjoyed your stay at the hotel. Thank you again for your review, I look forward to welcoming you back to the hotel soon. Kind Regards, Luke Kotai Pullman Cairns International

Melbourne, Australia
Reviewed 6 October 2015 via mobile

Big hotels like this rely on consistently good service from all the staff, not most of them. Check in and reception staff were nice and performed their role well. Breakfast staff were a different story. The hotel was full, but not all the facilities were open. However, a great location in Cairns, walking distance to everywhere, a great venue for...

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Helpful?
1Thank blinkybm
Luke K, Manager at Pullman Cairns International, responded to this review

Thank you very Much for taking the time to review Pullman Cairns International, I'm very sorry to read that your stay did not completely meet your expectations. I completely agree that consistent customer service applies to each and every member of staff in the hotel. I will forward your comments to our F&B manager, who will address the importance of...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 

Additional Information about Pullman Cairns International

Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $198 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns
Pullman Cairns International Queensland
Hotel Style:
#2 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#4 Luxury Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Cairns International staff and other travellers.
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Questions? Get answers from Pullman Cairns International staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We only went for lunch so no idea about the rooms.”
margaretw806, 20 Apr 2017 | Read review
“Go to the bar to order your drinks, don't order them from the pool area, took well over half hour to get 2 drinks.”
brissycouple, 16 Apr 2017 | Read review
“Interconnecting rooms are great for families”
Bubsie1981, 15 Apr 2017 | Read review
“we had a room facing the mountains was beautiful Ask the staff they will be able to help in accordance to your needs”
kel152, 10 Apr 2017 | Read review
“13th floor very nice with ocean view”
hkroo, 30 Mar 2017 | Read review
5 of 5