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Pullman Cairns International

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#5 of 65 Hotels in Cairns
Certificate of Excellence
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Pullman Cairns International
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1,988 Reviews from our TripAdvisor Community

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Showing 1,816: English reviews
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McKinney, Texas
Reviewed yesterday NEW

We recently stayed at the Pullman as the start of a 3 week tour of Australia and found the rooms, lobby and breakfast buffet very good. The modern decor of the room was nice, the beds comfortable, and the central location is food for tourists. The front staff could have been much better, but their kind bartender helped a little....

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Helpful?
Thank WendyHappiness1
Cairns, Australia
Reviewed 2 days ago NEW

A couple of girlfriends and I had a Saturday night at the Pullman International recently for a weekend reunion dinner at their restaurant. We booked a share room for 3 and it was comfortable with a view out to the Casino across the road. So although not Eslanade views it was after all just a base for the weekend. I...

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Thank Cheryl B
Reviewed 4 days ago NEW

WE stayed one night only - Emma from the hotel phoned us a day before our arrival to confirm our booking and as k if we had any special requirement. We asked for an upgrade and a late check-out. No problem, easy check-in, nice upgrade, friendly service at checkin and car valet service. Nice roomy upgrade with views of the...

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Thank Ramzi H
Teesside
Reviewed 5 days ago NEWvia mobile

Nice hotel though nothing spectacular. Sizeable room though a little dated aircon seemed to be struggling a bit. Cost of wifi extortionate at $26 for one day. I can't understand hotels still charging for wifi in this day and age when most bars offer it free. Nice location, a nice pool area. I would stay again.

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Helpful?
Thank Maria R
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Maria R, Thank you for your review, I am pleased that the the hotel catered to your needs for the most part, and we appreciate your comments on areas you feel we could improve. I am sorry there was issues with your air conditioning in your room and we were unable to resolve this for you whilst you were...

Reviewed 6 days ago NEWvia mobile

This is a very nice hotel, very sort of colonial. As you can expect From the hotel ranked 3rd, the staff are professional and knowledgeable. I can't imagine what the Coconut Resort has to offer that gives them top spot.

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Helpful?
1Thank Indianromeo
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi indianromeo, Thank you for your review, I am pleased that the hotel offered you a lovely break from the bustle and bustle of a big city! We appreciate your comments and hope to welcome you back again soon! Kind Regards Leissa Prouchandy Guest Experience and Loyalty Manager

Moe, Australia
Reviewed 6 days ago NEW

Very efficient & helpful front staff. Clean room. No noise. Good food & beverages at reasonable prices. Great pool & surrounds. Room service was good & staff were very good. 2 minute walk to Cairns Esplanade. Would recommend a stay. No complaints at all.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank lynetteannm
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi lynetteannm Thank you for your review, I am pleased that you had an enjoyable stay with us and had the opportunity to enjoy our facilities! We look forward to welcoming you back again soon! Kind Regards, Leissa Prouchandy Guest Experience and Loyalty Manager

Brisbane, Australia
Reviewed 1 week ago NEW

This hotel is to be highly recommended. It is very well located in Cairns city, close to all amenities. Room was large, very clean and had a wonderful view of the harbour. Pool and gym were well maintained.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Carolyn B
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Carolyn B Thank you for your review, I am delighted that your stay with us was enjoyable and we look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience and Loyalty Manager

Elgin, United Kingdom
Reviewed 1 week ago NEWvia mobile

A hotel with a great location. Just round the corner to the Esplanade and the harbour taking all the tours to the Barrier Reef etc.The room was clean and comfortable and pretty spacious. The hotel has a self service laundrette comprising of two washing machines and two dryers. Unfortunately one of the dryers was out of order when we were...

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Helpful?
1Thank heatherad_69
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi heatherad_69 Thank you for your review, I am please that the hotel was conveniently located for your stay in Cairns, and you found the room to be clean and comfortable. We appreicate your comments regarding our self service laundry facilities and we are currently looking at options to improve these facilities for our guests. Thank you once again for...

australia
Reviewed 1 week ago NEWvia mobile

Presently spending a couple of idilic days here celebrating my wife's birthday, and it's our third visit but won't be our last. We have a lovely premier room on the 16th floor, which suits our needs perfectly. My favourite place is the beautiful swimming pool and the two jacuzzi's, where the temperature of the hot one is perfect. I would...

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Helpful?
Thank kevAustralia
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi kevAustralia, Thank you for taking the opportunity to review our hotel, I am delighted that your time with us was an enjoyable experience! We appreciate the comments regarding how welcoming and caring the team were, in particular Max, and I will be sure to share this with him, as I know he will appreciate the recognition! Thank you once...

Brisbane, Australia
Reviewed 1 week ago NEW

For a 5star hotel, you'd think you'd be able to watch tv without interference. Had maintenance up 4 times to try and sort out reception. . Couldn't offer a solution. Just not acceptable for a loyal Accor Platinum member.

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1Thank KennethBrisbane
Leissa P, General Manager at Pullman Cairns International, responded to this review

Dear KennethBrisbane, Thank you for taking the opportunity to review our hotel, I am disappointed that your stay did not meet expectation, please accept my sincerest apologies. I am very sorry that your television did not work correctly and we were unable to resolve this issue whilst you were with us. Please rest assured this is certainly not indicative of...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 

Additional Information about Pullman Cairns International

Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $169 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
Reservation Options:
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns
Pullman Cairns International Queensland
Hotel Style:
#2 Spa Hotel in Cairns
#4 Luxury Hotel in Cairns
#4 Business Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Cairns International staff and other travellers.
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Questions? Get answers from Pullman Cairns International staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“decide if you want sunset or casino views :-)”
 of 5 bubbles CherylB364, 24 Mar 2017 | Read review
“Personally I prefer a high floor room with a sea view.”
 of 5 bubbles IslandMichele007, 15 Mar 2017 | Read review
“The higher floors have better views.”
 of 5 bubbles Q7545BPsusanw, 14 Mar 2017 | Read review
“Harbour view rooms on a higher floor allow the view to be enjoyed even more.”
 of 5 bubbles christina542017, 5 Mar 2017 | Read review
“Rooms on a higher floor have better views. We had a view of the cruise terminal and could see some of the inlet.”
 of 5 bubbles DebF76, 4 Mar 2017 | Read review
5 of 5