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Novotel Cairns Oasis Resort

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2,062 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Cairns Oasis Resort
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Showing 1,838: English reviews
Sydney, Australia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 May 2014

I wish I could review something positive. Unfortunately, our stay at the Novotel Cairns was not the experience we were expecting. Novotel hotels are usually quite good. We had issues from the get go. There was a mix up with our room and we were forced to wait up to a couple of hours to get a new one on... More 

2 Thank Ctak00
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

We are sorry to learn we did not meet your expectations when you visited Cairns recently. I wish to apologize for your room not being properly cleaned on one day of your stay and for the pool bar closing early during your stay with us. Once again we are sorry you had this experience and we hope to welcome you... More 

Travellers are raving about these Cairns hotels

Mackay, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 May 2014

5 Star Treatment. Very helpful and polite staff. This hotel is in walking distance to anyplace, there is underground secure parking, this was very important for us. The pool bar got a work out every afternoon. You will be glad you stayed here.

Thank ODin R
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

It was great having so many Harley enthusiasts stay with us recently. We are glad you enjoyed the "5 Star Treatment" and we look forward to welcoming you back to Novotel in the future. Kind regards, More 

Surfers Paradise, Australia
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 May 2014

I recently spent 3 nights at this hotel. The rooms are lovely, very clean, the foyer, bars and pool area are great. My friend had another family come into her room as the reception staff had somehow not registered her key and had given key cards for the room to them. They then cancelled all keys so she couldn't get... More 

Thank Judy G
Gold Coast
Level Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 4 May 2014

I have stayed at this hotel many times over the years but sadly the last was the worst. The hotel is longer of the Novotel standard that I have come to expect. It is now more a basic 3 star family orientated resort. Over this stay we had 2 rooms. The first on the ground floor was totally unacceptable. The... More 

5 Thank GoldCoastTezza
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Thanks for taking the time to post feedback about your recent stay. While it is nice to read that you found our staff to be "... delightfully friendly, helpful and very patient with children", we are sorry to learn the product quality did not meet your expectations. Your comments have been discussed with our Executive Housekeeper and we shall take... More 

Melbourne, Australia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 May 2014

We stayed for 7 days just after Ita had come through and over the Easter period. Had a wonderful holiday in Cairns and really enjoyed our stay at the hotel. There were some downsides to the hotel, namely the beds and the wifi. The beds were too soft. This was the style of mattress, not the age. We all still... More 

Thank Natsmum
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

It was great to read about the great family holiday you had in Cairns. We always enjoy reading positive guest feedback and I look forward to sharing your kind remarks with the resort team. We also want to take this opportunity to thank you for the tips and suggestions your provided. While we do run "kids activities" on long weekends... More 

537 photos of this hotel

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Other (147)

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  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Paid Internet
  • Public Wifi
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $118 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Novotel Cairns Oasis Resort Queensland
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
22 questions
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Moruya, Australia
16 days ago
Wollongong, Australia
Atlanta, Georgia
over a year ago
29 days ago

See all questions (22)

Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there is a pool, but do you want to be looking at that ?”
 of 5 bubbles 151patrickv, 21 Nov 2016 | Read review
“Upstairs pool/garden view”
 of 5 bubbles 827hh, 1 Nov 2016 | Read review
“get a pool view room”
 of 5 bubbles dennybroll, 27 Oct 2016 | Read review
“Stay away find somewhere else”
 of 5 bubbles amandamaree21, 17 Oct 2016 | Read review
“Our room faced towards the pool. It was quiet but possibly could be noisy sometimes.”
 of 5 bubbles gordong55, 7 Oct 2016 | Read review
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