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Novotel Cairns Oasis Resort

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2,149 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Cairns Oasis Resort
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Showing 1,917: English reviews
Townsville, Australia
Reviewed 2 weeks ago via mobile

Good location, walk to the Esplanade and shops. Staff friendly and breakfast good. Rooms slightly tired but decent sized. Pool is fantastic and sandy lagoon is a great place for the little ones to play. Kids area in lobby so they are occupied while you grab a drink at the bar. We will be back.

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Helpful?
Thank Rebecca L
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Rebecca L, Thank you for your review and I am glad that you enjoyed our Hotels location, the Pool with its own beach and that we were able to provide entertainment for the kids while you had a chance to unwind and have a drink. We look forward to welcoming you back, Kind Regards, Peter

Australia
Reviewed 2 weeks ago via mobile

Stayed with my daughter in a twin room..beds too short! Our feet hung over the end. Noisy and ineffective aircon. Food and beverage a mess. Waited 45 mins for snack at bar and the our meal in restaurant arrived an hour after waiting. Reception quite pleasant...only redeeming feature.

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Helpful?
Thank Donnafortini66
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Donnafortini66, I apologise that your experience did not meet your expectations and we are reviewing how we can better service our guests within our F&B areas. Our twin beds are a normal double bed size and we are looking at slightly longer options for our next upgrade. I am glad that you found the team at reception helpful and...

york
Reviewed 2 weeks ago via mobile

We stayed here for three nights whilst visiting the GBR. Hotel is in great location, and pool was good. As per other reviews, is in need of a make over as starting to look well used. Only 10 mins from airport which was also a reason for choosing in first place.

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Helpful?
Thank GlynnWells
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear GlynnWells, Thank you for comments and we are in discussion with our owners on a hotel upgrade and we place in front of our owners are guest comments about what could be improved so that we can better service our guest's. As you found out our location is ideal to base yourself to all that Cairns has to offer...

Sydney, Australia
Reviewed 2 weeks ago

I stayed here for one night to attend a function in the city. The resort itself is fine, and the pool is lovely. The room I had was in the older section of the hotel and I believe the rooms in the main tower are better. My room was clean and the bed was comfortable, but the room itself desperately...

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Helpful?
Thank CarmenRaynor
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear CarmenRaynor, Thank you for your comments about your recent visit, we are working with our owner on a hotel upgrade and we are working on areas that we can improve now as well. We are definitely the ideal spot for your Family in July as they will love the Pool its beach and swim up bar. Plus we are...

Anaheim, California
Reviewed 3 weeks ago

This hotel caters to large touring groups. It is an older property with air conditioning issues and you can expect bugs in your room. Location is good. You get what you pay for If I had not been on a tour I would not have stayed here..

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Helpful?
Thank Tipton H
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Tipton H, Thank you for your review it is always pleasing to receive guest feedback. Please rest assured that we do take your comments seriously and we are working on a Air conditioning upkeep programme so that the units better cool our gests. As you found our location is so central to all that Cairns has to offer and...

Penzance, England, United Kingdom
Reviewed 3 weeks ago via mobile

Reasonably price hotel in central Cairns, all sites and sounds of Cairns within easy reach and walking distance. Room pleasantly furnished with a very comfortable bed, room and bathroom clean and nicely decorated. Ask for a room at the back, as the trees at the front are full of fruit bats and they are very noisy especially in the early...

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Helpful?
Thank Josephine L
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Josephine Great to hear you enjoyed your experience with us. Thanks for the kind feedback about Mizuna Restaurant and the service from our team members. The bats are due to leave shortly and they will be gone for the entirety of winter. Hopefully we see you again soon Kind regards Michael James Rooms Division Manager

Gwandalan
Reviewed 3 weeks ago

Staying here at present as a Accor Platinum member. Was upgraded to a suite when it became available after first night which is a nice room with spa bath. Pool is quite good with swim up bar and plenty of sun beds. Pool was clean with only a few leaves being blown in on windy day. Staff are helpful and...

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Helpful?
1Thank Paul V
Reviewed 3 weeks ago via mobile

We stayed three nights here. The room was clean and comfortable. We had a small balcony so we could go outside. Our room overlooked the pool and pool bar. The best thing is the location. While it's not right on the water it is only about two blocks away so you have easy access to the esplanade walkway, the swimming...

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Helpful?
Thank Susan M
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Susan M, Thank you for your review and I am glad that you enjoyed your stay while visiting Cairns. As you found our location is ideal to explore Cairns from. And I hope you had the chance to relax in our Lagoon Pool and swim up bar. We look forward to welcoming you back on your next visit. Kind...

Reviewed 4 weeks ago

We last stayed in 2015 and this time stayed for two nights again in Mid February the location is central to the CBD area and the Esplanade which is great for kids.The GM, Peter and his staff were very helpful and made our stay very enjoyable. The rooms have WiFi and it is quick to use. Would recommend this hotel...

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Helpful?
Thank Bruce L
New Jersey
Reviewed 4 weeks ago

Stayed here for 3 nights with wife as part of a large escorted group touring Australia. I wouldn't characterize he hotel as being "modern", but it is still a very suitable resort lodging. Our room was very clean and our stay was comfortable. We slept very well. Towels and bedding were always clean. The hotel location was very convenient for...

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Helpful?
Thank Roobydoo5

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $127 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR and Hotels.com so you can book your Novotel Cairns Oasis Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Novotel Cairns Oasis Resort Queensland
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
25 questions
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Brisbane, Australia
Moruya, Australia
4 months ago
Wollongong, Australia
Atlanta, Georgia
over a year ago

See all questions (25)

Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Inside rooms overlooking pool”
 of 5 bubbles varuna33, 20 Mar 2017 | Read review
“Ask for a room with a view of the pool”
 of 5 bubbles johnellisak, 9 Mar 2017 | Read review
“As for a room in the main building.”
 of 5 bubbles CarmenRaynor, 3 Mar 2017 | Read review
“This is an older and very well used hotel. Lotsa of tour busses stay here. It is pretty tired but, you get what tou pay for.”
 of 5 bubbles TiptonH, 1 Mar 2017 | Read review
“Pool view best”
 of 5 bubbles 664paulv, 25 Feb 2017 | Read review
5 of 5