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Novotel Cairns Oasis Resort

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Novotel Cairns Oasis Resort
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2,066 Reviews from our TripAdvisor Community

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Showing 1,842: English reviews
Edmonton, Canada
Reviewed yesterday NEW

We chose this hotel for its location, and were not disappointed -- everything is easily within walking distance. Groceries/liquor were two blocks away, and there were cafes and restaurants as close as across the street. The hotel itself is a little dated, but well-maintained and clean, with friendly, polite staff. The pool is lovely, with a sandy area that's perfect...

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Helpful?
Thank SWillsey11
Babinda, Australia
Reviewed 4 days ago NEW

We have previously stayed here and also had a function. We find the location to be ideal and central to most areas of Cairns. Once again service from check-in through to all staff we encountered were very professional and friendly, We have found if you treat people with respect they treat you the same and this is the case with...

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1Thank 766grahaml
Reviewed 5 days ago NEWvia mobile

We booked only for one night which wasn't cheap so expected more. Staff at the hotel were some of the best I've met in years and couldn't be friendlier and more helpful. But the hotel was poor. The swimming pool is in need of a refurb and I've never seen so much dirt in a pool. Our room was very...

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1Thank James C
Townsville, Australia
Reviewed 6 days ago NEW

This was a return trip to Novotel ,no family this time and it was very restful ,great room overlooking the pool,beautiful gardens,very well maintained,staff very friendly and no request was refused,you can have breakfast delivered to your room but we preferred the restaurant ,the staff here are very friendly and helpful,lots of choices and good coffee,the hotel is very close...

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1Thank zoeTownsville
Cairns, Australia
Reviewed 1 week ago

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1Thank 72ross
Gilroy, California
Reviewed 1 week ago via mobile

This hotel is a very nice facility with easy access to the CBD or the waterfront. The staff is friendly and many restaurants are easily accessed. The pool is very nice and a well used family feature. Pool bar staff could be improved but generally adequate. Fruit bats nest in trees adjoining the hotel and a source of interest.

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Helpful?
Thank Fred G
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Fred G, Thank you for your review and as you found out the hotels location is so central that we are ideally placed to explore Cairns from as the restaurant strip, shops and Cairns waterfront is all just a short walk away. We are roling out a guest engagement training programme for all staff and are looking at rotating...

Melbourne, Australia
Reviewed 2 weeks ago

Location is really good,the hotel has a very nice big pool and a pool bar, room was fine but I was in ground floor so no view. Breakfast is good. Staff very friendly, the only negative was that I had to wait a while to check in.

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Helpful?
Thank marianthi79
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear marianthi79 So glad to hear you enjoyed your stay with us. Perhaps next time you stay, request a higher floor room and hopefully we could accommodate that for you. We would love to see you again and give yourself to opportunity enjoy the swim up Aqua Bar and yummy cocktails! Kind regards Michael James Rooms Division Manager

Melbourne, Australia
Reviewed 2 weeks ago via mobile

Stayed for 3 nights. Location central. Looks picture perfect - but appearance is deceiving Aircon not working in room - advised staff first morning, still not fixed by the time we left 3 days later. Breakfast egg-station manned first day, but eggs butchered. Not manned on other 2 mornings. Tables not cleared with any regularity, and were dirty/sticky even after...

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Helpful?
Thank Samjam1949
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Samjam1949, Thank you for your review and I do apologise that we did not meet your expectations. I have brought your concerns to my team and we are working on our breakfast offering from service to presentation and quality. It is only through honest feedback that we have the opportunity to improve our service and offering and guest experience...

Gent, Belgium
Reviewed 2 weeks ago

so, first I should say I write this from a European perspective, and - as might be clear from other reviews I did - I travel a lot and spend like two thirds of my time in hotels. This being said I should repeat I basically only stay in hotels for work-related visits to the respective places I would be...

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Thank Patrick V
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Patrick V, I apologise that we did not meet your service expectation and you are right our guests are at the centre of what we do and so should be given that consideration. WE are rolling out a guest focused training program in the hotel and I will relook at our reception team. We have just installed a Wi-Fi...

Caoe
Reviewed 2 weeks ago via mobile

Best hotel pool!! Value for money, close to esplanade & markets. Tour desk extremely helpful, friendly staff. Clean , basic room , balcony overlooking pool..great for teenagers & little kids alike. We all loved the swim up bar. Would definately stay again

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Thank Melissa M
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Melissa M, Thank you for your review and I am pleased that you enjoyed your stay and we look forward to welcoming you back when you next stay with us. Kind Regards, Peter

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $117 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Novotel Cairns Oasis Resort Queensland
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
22 questions
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Moruya, Australia
21 days ago
Wollongong, Australia
Atlanta, Georgia
over a year ago
1 month ago

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Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pool side is good.”
 of 5 bubbles zoeTownsville, 3 Dec 2016 | Read review
“there is a pool, but do you want to be looking at that ?”
 of 5 bubbles 151patrickv, 21 Nov 2016 | Read review
“Upstairs pool/garden view”
 of 5 bubbles 827hh, 1 Nov 2016 | Read review
“get a pool view room”
 of 5 bubbles dennybroll, 27 Oct 2016 | Read review
“Stay away find somewhere else”
 of 5 bubbles amandamaree21, 17 Oct 2016 | Read review
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