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Novotel Cairns Oasis Resort

122 Lake St, Cairns, Queensland 4870 Australia
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Traveller (336)
Pool & Beach (63)
Room & Suite (46)
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About

#4 of 68 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
Treat yourself to 4.5-star resort style accommodation in the heart of Cairns. Transformed in 2019 with a new lobby, restaurant & bar, guest rooms and public spaces, discover Novotel Cairns Oasis Resort. This excellent family-friendly resort provides fun-filled kids weekend and holiday programs. With its sandy lagoon style pool, boasting the only swim up bar in cairns, guests can relax by the pool, wander the lush tropical gardens, or head out to discover Cairns. Treat yourself to 4.5-star resort style accommodation in the heart of Cairns. Transformed in 2019 with a new lobby, restaurant & bar, guest rooms and public spaces, discover Novotel Cairns Oasis Resort. This excellent family-friendly resort provides fun-filled kids weekend and holiday programs.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Water park offsite
Children's television networks
Car park
Public wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Saltwater pool
Shallow end in pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Kids pool
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, Spanish, Chinese, Filipino and 4 more
451Reviews21Q+A73Room tips

Reviews
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May A wrote a review Yesterday
1 contribution
All the staff are fantastic from reception to maintenance, but a special shout out to Deborah and the VIK team. Deborah and staff are amazing with the kids. Every day is different and there's something for all ages, from beach sand castle making, garden games, aqua aerobics, reptiles that come to the hotel where you can hold a baby crocodile and have a chat with Captain the Macaw. When the skies open up table tennis competitions and family trivia nights which was a hit with the whole family. The food and drink is always reliably great and serviced by a beautiful team of staff. Keep up the great work and we will be back again soon!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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cameron h wrote a review 19 Feb
192 contributions103 helpful votes
WE stayed at the novotel for a week. check in was easy. the room was big enough, and the bed was SOO comfy. its located walking distance from everything in the City and we only needed a car the day we visited family in the northern beaches. service is friendly. room 609 has a water view. the balcony is small enough it is not practical to use it as a balcony.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded 5 days ago
Dear Cameronh459, Thank you so much for taking the time to share your feedback. We are thrilled to hear you had a lovely stay with us and enjoyed the comfy beds. We look forward welcoming you back for another enjoyable stay with us. Warm regards, Kim Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hollie B wrote a review 13 Feb
2 contributions3 helpful votes
Fantastic pool and buffet breakfast, worth adding the Buffett on to your room stay! Great location with east access to esplanade and walking distance to marina. The VIK kids activities on weekends were fun for our eldest to join in with as well, Deborah did an excellent job entertaining the kids!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Not a huge amount of shade in the pool itself, bring a hat and wear sun cream
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded 1 week ago
Dear hollieburke, Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed our fantastic pool, buffet breakfast, and the convenient location of our hotel. It's great to know that you found the VIK kids activities enjoyable, and we appreciate your acknowledgment of Deborah's excellent job in entertaining the kids. We will be sure to pass along your compliments to her. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If you have any further comments or suggestions, please feel free to share them with us. Best Regards, Kim Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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darknell wrote a review 11 Feb
Cairns, Australia83 contributions13 helpful votes
Wonderful stay but soured on check out when firstly it was queried that I had paid for breakfast for two despite me showing my itemised payment. Finally that over I was given my receipt and then waited expecting a ‘we hope you enjoyed your stay’. Nothing. I said ‘is that all?’ And was told ‘yes’ so I left. Sad. My morning swim at 7am was the highlight for me as I was the only one in the pool and it was bliss. Delicious breakfast with everything you could think of on offer. Excellent.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Chose your time to swim. If it’s busy come back later.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded 1 week ago
Dear Darknell, Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you had a wonderful overall experience and that the highlight of your stay was the morning swim in our pool. However, we sincerely apologize for the inconvenience during the check-out process. It's regrettable to hear about the initial query regarding breakfast payment and the lack of a warm farewell. Your feedback is crucial for us to address areas where we can improve. Rest assured that we will take steps to ensure a smoother and more positive check-out experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for another delightful stay. If you have any further comments or suggestions, please feel free to share them with us. Warm regards, Kim Hiddink Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lyndel K wrote a review 5 Feb
1 contribution1 helpful vote
+1
We enjoyed a very relaxed stay. Booked a deluxe pool view room and it was clean, comfortable and housekeeping and other staff very friendly & helpful. The swim up bar is a bonus and the buffet breakfast was excellent. One of the best we’ve had. The barista on cafe duty each morning went out of his way to provide friendly efficient service with a smile. Great coffee. The only thing we could comment on to improve our stay would be to have a toaster, microwave, crockery and cutlery & clothes airer available in each room. Especially helpful for families with young children. Though upon enquiring at checkout, learned you can request these items for your stay. Room service was fast. Walking distance to CPAC. Thank you for our lovely stay.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: School holidays/week ends attract families so pool is busy. Pool is very large and well equipped...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded 2 weeks ago
Dear Lyndel K, Thank you for choosing Novotel Cairns Oasis Resort and for taking the time to share your detailed and positive feedback. We are delighted to hear that you enjoyed a relaxed stay in our deluxe pool view room and that the cleanliness, comfort, and friendliness of our staff contributed to your overall satisfaction. It's fantastic to know that you appreciated the swim-up bar, the excellent buffet breakfast, and the exceptional service provided by our barista. We are committed to providing a memorable experience for our guests, and your comments are a testament to our team's dedication. We appreciate your suggestion regarding the inclusion of additional amenities in the rooms, and we'll certainly consider this as we strive to enhance our offerings for families with young children. It's great to hear that our team was responsive to your needs during your stay. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay when your travels bring you to Cairns. Warm Regards, Kim Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rosahank e wrote a review 1 Feb
Perth, Australia4 contributions4 helpful votes
+1
Poor toilet condition, was counting the days till we leave. Can't believe it has 4 star and it is Novotel. Won't go back. Next time won't trust Novotel brand anymore. Lobby and restaurant were good and our room was not pleasant at all and could see insects inside rooms
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded 2 weeks ago
Dear rosahanke, Thank you for choosing Novotel Cairns Oasis Resort, and we appreciate you taking the time to share your feedback. We sincerely apologize for the disappointment you experienced during your stay, particularly with the condition of the toilet and the presence of tropical insects in the room. Your concerns are taken seriously, and we assure you that we will investigate and address these issues promptly to ensure a more pleasant experience for our future guests. We understand the importance of maintaining high standards in all areas of our hotel. We genuinely regret that we fell short of your expectations, and your comments will be shared with our team for immediate action. We appreciate your feedback as it helps us identify areas that require improvement. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Best regards, Kim Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lauren T wrote a review Jan 2024
1 contribution1 helpful vote
Our second stay at this hotel and it was 5/5. We used to be Cairns locals and we will always choose Novotel Oasis as it’s so central and we can just walk out and visit all of our favourite cafes and restaurants. The other main reason we will continue to choose this hotel is because of Deborah who is the organiser or the kids programs. Deborah goes above and beyond ALWAYS to ensure the kids are included and comfortable participating in the activities. Our kids in particular loved the dance disco night and the movie night. Our 5 and 3 year old hadn’t had their dinner yet but didn’t want to miss the movie. So we ordered food and Deb set up a table so they could sit comfortably and eat their dinner while watching the movie. It’s the little things like this that make you feel valued as a guest. Thank you Deb. All of the other staff were friendly and accomodating as well. We’ll be back :)
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded 2 weeks ago
Dear Lauren T, Thank you for choosing Novotel Cairns Oasis Resort for your second stay and taking the time to share your wonderful feedback. We're thrilled to hear that you had a 5/5 experience and that our central location and services continue to meet your expectations. We are especially grateful for your kind words about Deborah and her exceptional efforts to make the kids' programs enjoyable for your family. It's heartening to know that she went above and beyond to ensure your children felt included and comfortable during the activities. We will be sure to pass on your appreciation to her. Your feedback encourages our team to maintain high standards of service, and we appreciate your loyalty to the Novotel Cairns Oasis Resort. We look forward to welcoming you back for another fantastic stay. Warm regards, Kim Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Simone B wrote a review Jan 2024
1 contribution1 helpful vote
Had the WORST stay ever during a work trip in July. When we arrived - greeted by Maxxie - it was a bit early before the rooms were officially ready. Maxxie smiled and said he’d look after us. We were taken down the back of the hotel to some rooms that looked like they had not been renovated since the 1980s. Then, turns out because it was school holidays, that the movie night was right outside my balcony door and was so loud - not the best environment for working or getting an early morning for my work presentation the next day. Really disappointing.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: The hotel is old with parts refurbished. Check your room out thoroughly to ensure it is clean. I...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded 4 weeks ago
Dear D3366MKsimoneb, We apologize for the disappointment during your July stay, especially regarding the room and noise disturbance from the movie night. We understand the importance of a conducive environment, and we regret falling short. Your feedback is valuable, and we will review our procedures to ensure improvements. Warm regards, Kim Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alex wrote a review Jan 2024
Sydney, Australia181 contributions114 helpful votes
Just finished up another great stay at this property. As Accor Diamond members and multi stay return guests, it’s a no brainer when visiting Cairns, particularly with children. The resort is contemporary and well designed, with the property built around a fantastic lagoon pool complete with swim up bar. The Deluxe Suites are modern and well designed, with a huge comfy bed. The decor is smart, no fuss and suits the warm climate as well as people constantly going backwards and forwards to the pool/lagoon. The resort is in the middle of town and it’s an easy stroll to get anywhere within the CBD, and only a short taxi ride from the airport. The food options are generally good at the resort, although there is a consistency issue depending on who’s in the kitchen - sometimes it’s awesome, sometimes it’s okay. Accor Plus membership is readily accepted and applied with no question. The best bit about the resort is, without doubt, the staff. Deb who runs the kids activities is amazing - so caring and always going the extra mile to keep the kids safe and happy. Mel in the restaurant - always smiling and happy and makes the kids day with her cheerful disposition. Elissa and Beck at reception - nothing is too hard and everything is done with a smile. These staff deserve special mention but the rest of the crew also do a great job and together make this property the stand out that it is. I can be pretty fussy but will keep returning here with my family for the complete package that it is. If you are looking for a property which caters well to families and will keep both the kids and the adults happy, don’t sleep on the Novotel Oasis - just book it. Thanks again Team, we look forward to seeing you all again soon.
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Book a renovated pool view room or suite.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded 5 weeks ago
Dear AlexC940, Thank you for sharing your fantastic experience during your recent stay with us. We are thrilled to hear that, as Accor Diamond members and return guests, you continue to choose our property when visiting Cairns, especially with your family. It's wonderful to know that you appreciate the contemporary and well-designed features of our resort, particularly the fantastic lagoon pool with a swim-up bar. We're pleased that our Deluxe Suites, with their modern design and comfy beds, contributed to a comfortable stay. We appreciate your honest feedback about the food options, and we will certainly address any consistency issues to ensure a consistently awesome dining experience. It's great to hear that your Accor Plus membership is readily accepted and applied without any issues. A special thank you for highlighting our amazing staff members, including Deb, Mel, Elissa, and Beck. We're delighted to know that their dedication and cheerful dispositions made your stay memorable. Your compliments will be shared with the entire team, as they all contribute to making our property stand out. We truly value your continued trust and loyalty. Thank you for considering us as your preferred choice in Cairns. We can't wait to welcome you and your family back for another fantastic stay. If there's anything specific you'd like for your next visit, please feel free to let us know. Safe travels until we meet again! Best regards, Kim Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul T wrote a review Jan 2024
Sydney, Australia4 contributions3 helpful votes
What a brilliant resort! My family stayed here in mid Jan and it's been a such a wonderful week. The tropical resort pool (and pool bar) is the standout. The best in Cairns. Beautiful large pool, with a small beach area for the kids. Loads of areas to explore. Great activities for the kids too - from pool games/toys, nightly films and even a 'breakfast with the animals' event. All free - which made for a happy family! The food choices and quality were also great. We ate here more than we expected - as every meal we had was so good. Great options for veggie/vegans too! Credit to the team who work here, as every team member has been so positive. All the team are so helpful - from the reservations team (thanks Amanda!), reception, bar staff and even the cleaners! We simply can't wait to come back.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded 5 weeks ago
Dear paulthompson383, Thank you for your wonderful review! We are thrilled to hear that you and your family had such a fantastic stay with us in mid-January. It's delightful to know that the tropical resort pool, including the pool bar, was a standout for you, and that you found it to be the best in Cairns. We're glad your family enjoyed the large pool, beach area for the kids, and the various activities provided, making for a happy and memorable experience. We appreciate your positive comments about the food choices and quality, especially the options for veggie/vegans. It's fantastic to hear that every meal exceeded your expectations. A special thank you for recognizing our team members, from reservations to reception, bar staff, and cleaners. We are pleased to hear that each team member contributed positively to your experience, and we will be sure to pass on your compliments to them. We can't wait to welcome you and your family back for another brilliant stay. If there's anything specific you'd like for your next visit, please feel free to let us know. Safe travels until we see you again! Kind regards, Kim Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$225 - AU$270 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel cairns oasis hotel cairns, oasis cairns, accor cairns oasis hotel, cairns novotel, oasis resort cairns, oasis hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
314
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL CAIRNS OASIS RESORT (AU$225): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Novotel Cairns Oasis Resort
Which popular attractions are close to Novotel Cairns Oasis Resort?
Nearby attractions include Cairns Aquarium (0.09 km), Muddy's Playground (0.4 km), and Esplanade Boardwalk (0.3 km).
What are some of the property amenities at Novotel Cairns Oasis Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Cairns Oasis Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Cairns Oasis Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel Cairns Oasis Resort?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel Cairns Oasis Resort?
Conveniently located restaurants include Cruze Coffee, Gelocchio, and Mi Piace Espresso Bar.
Are there opportunities to exercise at Novotel Cairns Oasis Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Novotel Cairns Oasis Resort located near the city centre?
Yes, it is 0.2 km away from the centre of Cairns.
Are any cleaning services offered at Novotel Cairns Oasis Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Cairns Oasis Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Cairns Oasis Resort?
The staff speaks multiple languages, including English, Spanish, German, Chinese, Japanese, Thai, and Korean.