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Rydges Plaza Cairns

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427 Reviews from our TripAdvisor Community

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Showing 409: English reviews
Mareeba, Australia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 October 2015

rooms were clean not real big but a not to small. bathroom very dated this really need to be fixed few small thing in room need tiding up with a bit of paint. free wifi worked great when and check out local bar and restaurant bar was nice

Helpful?
1 Thank bronto17
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi bronto17 Thank you for your review from your recent stay. While mixed I would still like to hear more from you so we can address the small things in the room. When convenient, if you could contact me on joel_day@rydges.com, it would be much appreciated. Joel Day General Manager More 

Wuhan, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2015

I stayed here for 3 nights, great location,it's very easy to walk to the wharf and DFS. Lots of restaurant around. The most happy thing is the nice staff! A young lady Kivi helped us a lot, she is wonderful! Thanks for her professional service and lovely smile! We will come back again!

Helpful?
1 Thank Daisy J
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Daisy J Thank you for your lovely review. I am glad Kivi helped make your stay that little more speial. I will be sure she hears of your praises. We very much look forward to welcoming you back to Plaza Cairns in the not too distant future. Joel Day General Manager More 

Townsville, Australia
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 23 September 2015

We stayed here (13 September) because of the great location, but it was never mentioned when booking by phone that it is a DJ party hotel on weekends to try and help what must be flagging accommodation revenue. It was so loud in our room you couldn't hear the TV over the DJ by the pool (we were on the... More 

Helpful?
1 Thank Bambooza
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Bambooza Thank you for your feedback and I apologise that you found your stay not as enjoyable as we strive to make it. Rydges Plaza Cairns is a multi-function complex which comprises of Accomodation, Food & Beverage Outlets, Conferencing aswell as Commercial Leasing. Contrary to the comments we are performing exceptionally well in all areas. While I agree the... More 

Travellers are raving about these Cairns hotels

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 September 2015

Staff were pleasant and helpful. Room was not what we expected.Very dated and in desperate need of an upgrade. Bed was extremely comfortable and room serviced on a daily basis. The location was great but unfortuneatly as a previous tripadvisor stated the nightclub scene (very loud thumbing music) and early morning fights can be heard very clearly from the room... More 

Helpful?
2 Thank APPA219
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear APPA219 Thank you for taking the time to review Plaza Cairns. I am glad you found the room services efficient and the dream beds comfortable. As stated we have been experiencing excessive noise from neighbouring businesses and this is something I am addressing directly with their owners to ensure the guests of the Hotel are not disturbed. We are... More 

Howlong, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 September 2015

I stayed here overnight for a work trip. The lobby is tastefully decorated, but that is where the good things end. The staff felt like they were reading from a script. I walked out of the lift on my floor and was overwhelmed by the most unpleasant smell. It continued into my room. The carpets were stained and filthy, even... More 

Helpful?
2 Thank 1982Stephanie1982
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi 1982Stephanie1982 Thank you for taking the time to provide feedback from your recent stay. I am sorry to hear that the room was not in line with our usual high standard we strive to achieve every day. I have noted down your room and will be walking through it with both my Housekeeing and Mantenance Managers to address the... More 

Bogor, Indonesia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 September 2015 via mobile

I stayed there for 5 nights for attending the conference, I choose this hotel because it was very near to the conference hall and only takes about 10 minutes by walk. The location of the hotel was very convincing, but unfortunately the staffs are not so nice and room condition was very poor, too much dirt on the carpet and... More 

Helpful?
1 Thank Anggraeini P
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Anggraeini P Thank you for your review and I apologise for the service issues you have pointed out. If possible could you please contact me at joel_day@rydges.com as I would very much like the oppurtunity to discuss these issues further. Joel Day General Manager More 

Perth, Australia
Level Contributor
112 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 17 September 2015 via mobile

Main reception and lobby was nice. Front desk staff were polite and accommodating. Cleaning staff also went out of trier way to say hello. Room was spacious and ok condition, probably in need of an update - but nothing to complain about. The wifi was ridiculously slow, normally not a huge issue, but as I was on business, it was... More 

Helpful?
Thank Matt R
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Matt-Rogaloff Thank you for your feedback from your recent stay. I am glad the staff helped you feel welcome and I will be sure to pass on to both Front of House and Housekeeping. In regards to the Wifi we are currently investigating the speed issues as this has been brought to my attention this week. We should have... More 

Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 September 2015

The hotel is in the middle of the city which is great for getting around in town. The pool area and bar are really nice too. Reception staff were very helpful. The problem with the room we had was that it was 4 floors above the bar area, which had a DJ playing Friday, Saturday and Sunday afternoons/nights. It truly... More 

Helpful?
2 Thank Carla_Rachel
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Carla_Rachel Thank you for your review from your recent stay and the great feedback on the staff and facilities. I do apologise that you found the bathrooms dated. This is something that is currently being looked into as we speak aswell as a full repaint and soft refurb of our hotel rooms. We believe these small touches will help... More 

Cairns, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2015

There was dust everywhere, elevators, mini bar food, curtains where falling apart, ceiling paint peeling, we paid $199 for a room half the size of my sister who was next door and paid $179, wouldn't mind except for the price difference. We also checked in online only to turn up and spend 15 minutes checking in again. My brother also... More 

Helpful?
2 Thank Toni H
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Toni H My sincerest apologies you found your stay to be less than satisfactory and I apologise as your online review has not reached us as yet. I would love the oppurunity to discuss your stay further to ensure any issues encountered do not reoccur. You can contact me on joel_day@rydges.com. I look forward to speaking with you. Joel... More 

Brisbane, Australia
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 2 September 2015 via mobile

I have a rule when travelling - never eat where you sleep. Makes you get out and explore. Should have listened to my own advice - but as I was travelling with work colleagues acquiesced and breakfasted in the hotel. It was expensive and terrible. Burnt bacon, dry powdery eggs, soggy hash browns, ordinary sausages - there wasn't one thing... More 

Helpful?
1 Thank Buck71
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Buck71 Thank you for your review. The beauty of open forums such as trip advisor is that we receive feedback direct from our guests which help us improve the product and services we offer. Rest assured your experiences will help shape a much better service delivery for Rydges Plaza Cairns. I look forward to the oppurtunity of delivering these... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more   less 

Additional Information about Rydges Plaza Cairns

Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $135 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
Reservation Options:
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel
Rydges Plaza Cairns Queensland
Hotel Style:
#32 Luxury Hotel in Cairns
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Questions & Answers

Questions? Get answers from Rydges Plaza Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking the pool was a nice view”
 of 5 bubbles 822leannec, 29 Nov 2016 | Read review
“Book somewhere else”
 of 5 bubbles oneword, 12 Nov 2016 | Read review
“Avoid floor 7”
 of 5 bubbles Corey557, 1 Nov 2016 | Read review
“Rooms above the 8th floor are noisy due to AC on roof”
 of 5 bubbles 271perryw, 1 Oct 2016 | Read review
“Only stayed one night. I was on 10th floor. Lower floors might be noisy,”
 of 5 bubbles bruces807, 25 Sep 2016 | Read review
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