We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Shangri-La Hotel, The Marina, Cairns

Show Prices
#9 of 66 Hotels in Cairns
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Shangri-La Hotel, The Marina, Cairns
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,346 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Shangri-La Hotel, The Marina, Cairns
See the most recent reviews
Showing 2,105: English reviews
Sydney, Australia
Reviewed 31 October 2014

Amazing location very conveniently located for all your needs.. Impeccable rooms. Great concierge service. I stayed for just 2 nights but wish I could extend. Great view from the room Horizon Club was very relaxing and well serviced. I had a Horizon Club Marina View Room…It was breathtaking it felt more like a suite than a room with the high...

Review collected in partnership with shangri-la.com
 Report
Helpful?
1Thank Penny M
Tadcaster, United Kingdom
Reviewed 29 October 2014

We had a nice stay at the Shangri-La in Cairns. It is very well located, near the marina, esplanade and lagoon. We had lovely views over the marina. The rooms were a good size and well maintained, but some of the furniture was dated. The bathroom was a little dated, but still nice. The beds are a good size and...

 Report
Helpful?
Thank Karen B
Haifa, Israel
Reviewed 29 October 2014 via mobile

As a second time user of the chain, after Sydney, this time, interestingly, the loby is up to the name and brand, more so then in Sydney. The location is premium by the marina, so you save the cab for it, the views from the room are great, the esplanade is at walking distance so more or less everything around...

 Report
Helpful?
1Thank Andrei F
Tas
Reviewed 28 October 2014

This hotel over all was the best out of the 3 that I stayed in while staying in Cairns. The room was clean, spacious and had a great view of the marina. All of the hotel staff were fantastic. We will stay here again next trip.

Review collected in partnership with shangri-la.com
 Report
Helpful?
1Thank Peter W
Reviewed 27 October 2014

The staff were very helpful and friendly. The hotel is quite worn and aged but maintained decently. The pool was being renovated during our stay and this was not previously informed. The "king sized bed" was barely a double sized bed. Could hardly fit 2 pillows side by side. Internet could not connect with mobile phones despite being told possible...

 Report
Helpful?
Thank Sandy K
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Sandy K, Thank you for your review on TA - and I am sorry to hear that we didnt meet your expectations. If you could provide me with some additional details of your visit, I would like to follow up on them. nic.odonnell@shangri-la.com Thanks again. Best Regards Nic ODonnell - General Manager

traveling the world
Reviewed 26 October 2014

I stayed here one night. It's in a beautiful location. The hotel is beautiful but not 5 star quality. The staff was very friendly and super helpful. When there was an issue with my reservation that were quick to make up for it by sending a bottle of wine up to my room. At night, you can hear music from...

 Report
Helpful?
Thank morgan m
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear morgan m, Thank you for your feedback and comments from you stay with us. I am pleased to see that you had a good experience at the hotel, and enjoyed the location on the waterfront. If you have time, I would like to hear of your experience with our concierge, so I can understand what happened. My email is...

Hong Kong
Reviewed 24 October 2014

This hotel deserves to be one of the top hotels in Cairns - rooms are clean and nice, location just abt 10 mins walk from the city centre and almost all the staff we came in contact with were extremely helpful and friendly (esp the concierge / the gentlemen at the door). The personable service really made our stay a...

 Report
Helpful?
Thank glnomad
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear glnomad, Thank you for your great feedback - and especially recognising the wonderful staff of the hotel. Its great to see that the human element made your stay all the better. Looking forward to your next stay at the Shangri-La. Best Regards Nic ODonnell - General Manager

Townsville, Australia
Reviewed 24 October 2014

Great 1st impressions, and helpful receptionists but the sea view room we were allocated was very dissapointing for a 5 star hotel. The room overlooked a roof top garden which the vast majority of shrubs were dead and somebody obviously ran out of wardrobe space and decided to hang their pyjamas amongst the shrubbery!! The 1st night we decided to...

 Report
Helpful?
Thank Guernsey_Mark
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Guernsey_Mark, Thank you for taking the time to review the hotel. My apologies for the behaviour of the staff member involved - and I would really like to find out more about the circumstances. Would you mind dropping me a message as to what happened? Thanks. Best Regards Nic ODonnell - General Manager

Maclean, Australia
Reviewed 24 October 2014

1st time staying with Shangri-la, great staff. Tour desk staff were very helpful, as were the concierge. Brilliant location. Recommend the room upgrade to executive suit as it includes breakfast and 2 hour happy hour every day!

 Report
Helpful?
Thank Katrina g
Australia
Reviewed 23 October 2014

We stayed over night with my 2 kids. The room, the bed, linens, the views were perfect ! Hubby loves sailing so he spent all his time in the marina. Me and the kids went shopping and played in the lagoon. We get everything we want. Will be back !

 Report
Helpful?
Thank JolandaHarrison

1,278 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (988)
Viewed
Bathroom (68)
Viewed
Pool/Beach Area (42)
Viewed
Hotel & Grounds (141)
Viewed
View from Room (116)
Viewed
Room/Suite (215)
Viewed
Dining (40)
Viewed
Family/Play Areas (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (364)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (267)
Viewed
Amenities (13)
Viewed
Double Queen Studio Suite (41)
Viewed
Horizon Club Suite (58)
Viewed
Pool (31)
Viewed
Dining (30)
Viewed
Studio Suite (43)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (7)
Viewed
View from Room (2)
Viewed
Dining (4)
Viewed
Pool/Beach Area (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cairns hotels
0.4 km away
Pullman Reef Hotel Casino
0.3 km away
Hilton Cairns
Hilton Cairns
#5 of 66 in Cairns
2,058 reviews
0.5 km away
Pullman Cairns International
Show Prices
Show Prices
Show Prices
0.8 km away
DoubleTree by Hilton Hotel Cairns
0.7 km away
Novotel Cairns Oasis Resort
6.5 km away
Cairns Coconut Holiday Resort
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $189 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Shangri-La Hotels and Resorts, Travelocity, Priceline, Cheap Tickets and Jetsetter so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri-La Hotel, The Marina, Cairns Queensland
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
28 questions
Ask a question

See all questions (28)

Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a bay view room”
 of 5 bubbles 646kaishad, 16 Feb 2017 | Read review
“Go for the horizon club.”
 of 5 bubbles 544karengreaves, 13 Feb 2017 | Read review
“evidently only half the hotel has been renovated, the other half not - Ask for the latest ;)”
  • my child can stain and paint better than this. Stains and paint all over the bathroom mirror #10
  • poor maintenance/rooms neglected. If I was corporate Shangri-LA, I would drop this venue urgentl
  • heavy mold in bathroom and not maintened properly
  • hotel is not looked after. Everything in very poor shape. But the staff is happy and they are ni
  • more paint or stain all over mirrors dripping down the mirror in multiple locations
 of 5 bubbles J649OQlisas, 12 Feb 2017 | Read review
“Get a room with a balcony overlooking the water.”
  • View from the balcony
 of 5 bubbles SandraLivingstone, 4 Feb 2017 | Read review
“pay for horizon club room expensive but worth it”
 of 5 bubbles martincE3642HW, 24 Jan 2017 | Read review
5 of 5