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Shangri-La Hotel, The Marina, Cairns

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#9 of 64 Hotels in Cairns
Certificate of Excellence
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Shangri-La Hotel, The Marina, Cairns
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2,420 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, The Marina, Cairns
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Showing 2,170: English reviews
brisbane
Reviewed 14 January 2015 via mobile

When we arrived, we went in for check in,it was so fast,about five mins,our room was on the mezzanine floor,our room number was 15 just up the ramp from the horizon club,the breakfast in the club was very good indeed, the Danish pastries were to die for,so bloody gorgeous, then at night time the drinks and canapés were good,could of...

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Helpful?
2Thank Anthony A
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear woody71Brisbane, Thank you for positive review of your stay on the Horizon Club floor recently. I will certainly pass on your comments to Hannah in the Horizon Lounge - she will be thrilled to hear your comments. Thanks again and best regards Nic ODonnell - General Manager

Melbourne, Australia
Reviewed 13 January 2015

Absolutely gorgeous hotel, well situated in the heart of the marina and only a short stroll to the esplanade and lagoon. We absolutely loved the hotel pool, and the staff were top notch. Would love to come back for a longer stay some day.

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3Thank Dinamitah
Scotland
Reviewed 11 January 2015

Good location overlooking the marina, and close to bars, restaurants, and shops. Our room had a small balcony. There is a charge for car parking, but it's fairly reasonable - best option is the valet parking.

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2Thank gloc
Galway
Reviewed 11 January 2015 via mobile

Flew in from HK very early in the morning. Early Arrivals lounge provided showers and tea and toast. Great location and lovely pool. However, design is poor in terms of distance from reception to rooms. Staff not as flexible as the other Shangri-La's. Breakfast was excellent here.

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1Thank Jonathan_54
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Jonathon G, Thank you for posting your review on TA. Are you able to email me your feedback on your comments about the staff flexibility, would be appreciated, as I can then act on your comments. My email is nic.odonnell@shangri-la.com Best Regards Nic ODonnell - General Manager

Reviewed 10 January 2015 via mobile

The view of the marina was perfect. Sitting on the balcony in the early morning or late eveing was very peaceful and I enjoyed the views. The hotel is in a great location for restaurants, shopping, green island visit boats, and swimming area. The room was very spacious and the customer service was great. Hotel staff is very friendly and...

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2Thank yogeshp834
Medina
Reviewed 8 January 2015

We enjoyed our stay at the Shangri-la. The pool is very nice and our family enjoyed it. We had a marina view which was very nice ( small balcony). We found the staff to be very friendly and accomodating. The concierge seemed to be the only weak spot. He recommended a restaurant but, didn't suggest reservations . We soon found...

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1Thank LaurenB2010
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear LaurenB2010, Thank you for taking the time to review your stay with the Shangri-La Hotel Cairns. My sincere apologies for the lack of service from the concierge involved - this is not the usual standard we expect from staff members at the hotel. I have asked that the Front Office Manager act on this matter immediately. Thank you for...

Reviewed 7 January 2015

We stayed a night here after moving from another hotel that was too noisy to sleep in. A very pleasant experience, the staff were all pleasant and happy to help with any request. The hotel is a pleasant stroll through a park with swimming lagoon to the city center where there is plenty of shopping and bars and restaurants. The...

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1Thank QldJohn
Brisbane, Australia
Reviewed 7 January 2015

Booked a Horizon Club room directly opposite the marina...gorgeous rooms with high ceilings and timber floors...they have just been refurbished and have great balconies overlooking the boats coming and going at the marina. Bathrooms are beautifully appointed with best quality toiletiries, robes and towels. The check in staff, horizon club staff were all friendly, efficient and helpful. I have stayed...

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1Thank Elisabeth820
Minato-ku, Tokyo, Japan
Reviewed 6 January 2015

The view of the marina was perfect. Sitting on the balcony in the early morning or late eveing was very peaceful and I enjoyed the views. The hotel is in a great location for restaurants, shopping, charter boats, and swimming area. The room was very spacious and the customer service was great. We ate Christmas dinner at the hotel and...

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1Thank Rich M
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Rich M, Thank you for your posting on TA, and highlighting the great aspects of the hotel. It was also pleasing to see that you enjoyed your Christmas dinner in the hotel restaurant - North. Thanks for sharing your comments with the TA readers. Best Regards Nic ODonnell - General Manager

Cairns, Australia
Reviewed 5 January 2015

Excellent location right on the water in Cairns. Look forward to our next stay. Beautiful surrounds & pool area. Great restaurant. Wonderful helpful staff. Nothing too much trouble. Would thoroughly recommend

Review collected in partnership with shangri-la.com
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1Thank Jan R

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $186 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri-La Hotel, The Marina, Cairns Queensland
Hotel Style:
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
32 questions
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Chevy Chase, Maryland
over a year ago
Langley City, Canada
1 month ago
Melbourne, Australia
3 months ago

See all questions (32)

Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take the upgrade with seaview, not for the view but the rooms are more quiet”
Dirk_VDA, 23 Apr 2017 | Read review
“choose the upgrade its worth it!”
josJ7771JY, 21 Apr 2017 | Read review
“Horizon club room with view to the marina bay”
T4920NVgeorgew, 10 Apr 2017 | Read review
“Pool or Marina view”
billie12GoldCoast, 5 Apr 2017 | Read review
“Room with a view - if you can afford it!”
754patriciamr, 4 Apr 2017 | Read review
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