We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Shangri-La The Marina, Cairns

avatar-imageavatar-imageavatar-image
Traveller (1947)
Room & Suite (931)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Hotel direct offer!Exclusive Member Rate
Contact accommodation for availability.
There are similar hotels available.
View all

About

#13 of 68 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
Experience the warmth of our genuine Australian hospitality at the Shangri-La The Marina, Cairns. We are the ideal destination for a stop-and-flop holiday while also making a perfect base for exploring the delights of Tropical North Queensland. We sit on Cairns' famous Marlin Marina providing guests with both a direct gateway to the Great Barrier Reef as well as the many tours that venture north to the Daintree Rainforest. Take a refreshing dip in our private swimming pool, gaze across Marlin Marina to the mountains on the far side of Trinity Inlet or linger in our waterside restaurant The Backyard to savour the flavours of the Far North. The hotel boasts 255 contemporary rooms and suites – with all boasting a private balcony or terrace -- as well as three restaurants and bars, a gym, tour desk, secure undercover parking and free wifi. We also put the safety and security of guests first with our Shangri-La Cares promise a commitment to ensuring your wellbeing while in our care. Please note - our swimming pool will be closed for maintenance from August 23 to September 6, 2021, with alternate arrangements available.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids pool
Highchairs available
Car hire
Paid public parking on-site
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Mountain view
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Park View
Family
Languages Spoken
English, French, Arabic, Chinese and 10 more
Hotel links
Special Offer:Exclusive Member Rate
3478Reviews59Q+A100Room tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 1,582
  • 1,127
  • 471
  • 183
  • 115
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Viernes Rowel wrote a review Feb 2024
Cebu City, Philippines232 contributions33 helpful votes
A quiet afternoon visit, had a couple of tap local beers and cocktails in the main restaurant. Service was friendly. The property has a good location and a mall. Me and my friends just visiting the place for a day, before heading back to Sydney.
Read more
Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Joanna P wrote a review Feb 2024
6 contributions2 helpful votes
+1
Hotel's Favourite
Great location, facilities and friendly staff. Spent 5 nights here and couldn’t have asked for more… beds really comfy, clean pool, breakfast fantastic and on the pier front where all the restaurants are - would recommend this place to anyone travelling to Cairns
Read more
Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
jatss2017 wrote a review Jan 2024
Wollongong, Australia11 contributions5 helpful votes
Great stay! Garden view room modern clean and updated bathroom fantastic with a huge shower! Hotel itself supper clean and staff friendly. Only two down sides delay in releasing the holding deposit which took a Couple of emails and a phone call and the pool area amenities. The whole hotel is very modern and new but the pool bathroom mousy and dingy. One shower with no where to put Your things. The actual pool is great including the cocktails at the poolside bar. Other than that highly recommend. Location fantastic as well!
Read more
Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
KenW wrote a review Jan 2024
Phoenix, Arizona162 contributions86 helpful votes
Had a great time at the Sangri-La. Room at the Horizon Club floor is well worth it! The club has breakfast AND heavy apps that could be a light dinner and Yvette as the hostess is super sweet and helpful. Great location - especially for catching a reef snorkel boat or taking a short walk to the nightlife area. Best deal ever at a hotel is the $25 laundry for 15 items. Highly recommended.
Read more
Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Catherine wrote a review Jan 2024
34 contributions6 helpful votes
Stayed here for one night before collecting our campervan van to drive down the east coast. Lovely hotel. Staff very welcoming, attentive and informative, providing us with advice regarding the incoming cyclone at the time. A complimentary bottle of champagne in our room on arrival was a nice touch to mark our honeymoon. Great view of the harbour from our balcony! Plenty of restaurants within walking distance.
Read more
Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
LeaRiv wrote a review Jan 2024
Lara, Australia1068 contributions289 helpful votes
+1
Thoroughly enjoyed our stay here this week. Beautiful hotel rooms, pool & location. We decided after checking in to upgrade your a sea view room which I definitely recommend. Luckily our rooms were right near the pool, original room was down a million corridors & was like an absolute rabbits Warren. Very hard to get your bearings! I would recommend if booking direct making the most of the email offer you upgrade room & cheaper parking, as once we fixed your upgrade after arrival they wouldn’t honor the same rice, which was disappointing . Amenities were divine - Logan shampoo & body wash & the coffee pods were great too. Super comfortable pool chairs! Would definitely recommend
Read more
Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Pay for parking prior to arrival & get a seaview room
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
JUN L wrote a review Jan 2024
2 contributions
we had the best view in this hotel, the door boy and staffs are very friendly and supportive. however, the room floor was not as clean as we expected, and pest control is needed if they allowed the room service food sitting on the hallway for half a day. The lagoon and hotel swimming pool are the highline of the trip.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: You can walk to the any favour places in 10 mins, and you can go for evening swimming with your...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Andrew wrote a review Jan 2024
11 contributions4 helpful votes
I have been fortunate enough to enjoy the Shangri La brand in the past across Asia and in London at The Shard due to work so I was looking forward to the stay in Cairns during my Aussie tour. Unfortunately 3 nights were spent in 3 different rooms meaning a lot of changing around and a generally unsettled experience. Room 1: Originally booked a Deluxe Seaview room and was happy with it - the room was fresh, clean and seemed to have had a somewhat recent facelift. Bed and bathroom were great, as was the balcony and view which was enjoyed. There were a few minor maintenance issues such as broken coffee cupboard doors, scuffs etc but was happy to overlook these for an overall sense of cleanliness, comfort and the view. On night two returned to room and there was a very audible, heavy bass beat and sound of a live singer from under the room. Upon speaking to reception they advised it was an external bar under the hotel and as it was a Friday night it would be going until at least midnight. Therefore they offered a room change, and although I didn't want to pack up at that time of night, they compromised with a room across the hall so I could leave my belongings in the original room. Room 2: This was similar to the original room with a view into the internal tropical gardens and was of the same standard, again seemed to be similarly recently refreshed, clean and the bed was as comfortable. I would say the bass of the bar below was still audible but to a lesser extent and I was able to sleep with earplugs. All credit to the night manager (Jenny) who dealt with my concern well and communicated back to me to ensure I knew what was going on. I was also advised I could make a full move for my final night as it would fall on a Saturday and Jenny wanted to ensure there would be no further issues. Room 3: The hotel kindly upgraded me to a suite which went above and beyond in terms of complaint resolution and it was accepted in the spirit in which it was offered, along with breakfast as an apology for the disruption. The final room of our stay I believe was a Marina Suite and while this afforded more space and a view as had been booked, the overall quality of the room seemed lesser than the original Deluxe Seaview. There were even more maintenance issues and general feel of a room in need of upgrade. For example the bathroom was old with a very marked tub and dated shower head, the bedroom had a blackout curtain that didn't fit properly (facing sunrise no less, meaning incoming light at 5AM), all the lampshades were either marked or torn in some way and an older manual AC system. If I'd have paid for the room I'd have been *very* disappointed. However after 2 changes I didn't really want a further move. What stood out was the staff, I can honestly say every member I came across was warm, welcoming, personable and professional. Staying at a Shangri La branded properry comes with cerian expectations. The staff are upkeeping of the Shangri La brand however I cannot say that the same of the room product due to the lack of consistency in the quality and experience.
Read more
Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Consider room location if staying over a weekend as third party bars and restaurants are directly...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
jchamb0131 wrote a review Jan 2024
United Kingdom275 contributions75 helpful votes
+1
Gorgeous hotel although a little dated in some parts. Staff were really friendly and very helpful. We paid for breakfast one morning which was buffet style and was amazing, there seemed to be everything you could think of including an omelette station. Pool area is lovely. Hotel is in a really good location, especially for boat trips and lots of restaurants near by.
Read more
Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Aipotu wrote a review Jan 2024
Ridgefield, Connecticut5 contributions1 helpful vote
Let’s be abundantly clear — this is not a 5-star hotel and not even remotely close. It’s fine for what it is but stay here with eyes wide open — its appeal is its location and that there simply is nothing nicer in Cairns. Figure a 2.9 star venue, and accept that’s offered with some charity. The rooms are modest and quite dated, bruised on the edges and lacking any charm, the layout of the facility is the most bizarre and illogical of any hotel I’ve ever stayed in, and it sits above an abandoned mall that even zombies wouldn’t haunt. But it is super close to the marina, there are nice restaurants nearby and the staff is relatively cheerful. Breakfast is decent; the club is a joke. You’ve been to better pools at airport hotels. But again, if you’re in Cairns, you have no other choices. And if you’re a fan of Shangri-la, at least you now know which is their lowest-end property. Again, this is primarily stated against any claims by anyone that this is a 5-star property. Don’t be deceived…but oddly, don’t avoid staying given the choices.
Read more
Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Previous
123456
Not the right property for you?
There are more places to choose from in the Cairns area.
PRICE RANGE
AU$263 - AU$314 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la hotel, the marina, cairns hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
255
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

SHANGRI-LA THE MARINA, CAIRNS (AU$263): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Shangri-La The Marina, Cairns
Which popular attractions are close to Shangri-La The Marina, Cairns?
Nearby attractions include Esplanade Boardwalk (0.4 km), Cairns Esplanade Lagoon (0.3 km), and Michaelmas Cay (0.4 km).
What are some of the property amenities at Shangri-La The Marina, Cairns?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La The Marina, Cairns?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Marina, Cairns?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La The Marina, Cairns?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Shangri-La The Marina, Cairns?
Conveniently located restaurants include Orient Express Sushi Train, Yaya's Hellenic Kitchen & Bar, and Waterbar & Grill Steakhouse.
Are there opportunities to exercise at Shangri-La The Marina, Cairns?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Shangri-La The Marina, Cairns located near the city centre?
Yes, it is 0.8 km away from the centre of Cairns.
Are any cleaning services offered at Shangri-La The Marina, Cairns?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La The Marina, Cairns offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La The Marina, Cairns?
The staff speaks multiple languages, including English, French, German, Italian, Chinese, Portuguese, and Japanese.