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Shangri-La Hotel, The Marina, Cairns

Booking.comUSD 194*
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#9 of 64 Hotels in Cairns
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 194*
USD 194*
USD 194*
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Shangri-La Hotel, The Marina, Cairns
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2,455 Reviews from our TripAdvisor Community

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Showing 2,198: English reviews
Start your review of Shangri-La Hotel, The Marina, Cairns
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Woodpark
Reviewed 3 days ago NEW

Loved this hotel. First time to Cairns and what a place to stay. Staff were friendly, smiley and warm. Made us feel at home. We stayed in the Sea View room and it was very clean and tidy. Had everything we could ask for (incl. movies for hire). Loved the energy of this space. North bar and restaurant for breakfast...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Mark F
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Mark F, Thank you so much for your wonderful review. I am delighted to know you had a great stay with us and we look forward to welcoming you back the next time you are visiting Cairns. Best Regards, Nic

Glasgow, United Kingdom
Reviewed 4 days ago NEWvia mobile

The rooms are nice and well kept, bed conformable and the room has plenty of space. The marina view rooms are particularly beautify. Staff are pleasant and helpfully. The location is fantastic, across the road from the reef terminal for boats to the great barrier and green island. The hotel is very short walk from the public swimming lagoon which...

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Helpful?
Thank C R
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear C R, Thanks so much for taking the time to share your feedback following your recent stay with us. I do apologise for the issue you encountered in the restaurant and have shared your feedback with the team. The condition of the high chair is certainly not acceptable and the team will ensure all high chairs are cleaned thoroughly...

A TripAdvisor Member
1 review
Reviewed 6 days ago NEW

The experience was wonderful. Right from booking in with Cath and Tina we were guided to the most appropriate room for our group, which was perfect. They kindly organised welcome treats which was lovely and we felt truly cared for. From check in to check out the service was exceptional. People couldn't have done more to make our stay comfortable...

Review collected in partnership with shangri-la.com
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Helpful?
Thank A TripAdvisor Member
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Guest, Many thanks for your excellent review and I am so pleased to know you had a fantastic Shangri-La experience. I must thank you also for taking the time to recognise the efforts of Cath and Tina - they will both be nominated to our Customer Delight Program as a result of your comments. We look forward to welcoming...

Melbourne, Australia
Reviewed 1 week ago via mobile

2nd stay here in 3 years love it Very easy to stay here........ Do the horizon level. A few dollars more breakfast canapés and drinks included from 5 pm till 7 pm Watch the world go by. Mountains across the bay and the marina below Awesome

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Helpful?
Thank Ross-MItchell-Nesso
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Ross-MItchell-Nesso, Thank you for your excellent review and we look forward to welcoming you back for your third stay sooner rather than later... Best Regards, Nic

Sydney
Reviewed 1 week ago

On arrival we discovered our door didn't lock and there was toilet paper stuffed in the smoke alarm. Both were rectified but I felt these should be checked between guests. There is no overhead lighting in the main room making it difficult to read at night. Long corridor! Overall our stay was pleasant and everything was well appointed. (Great bathroom)....

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Helpful?
Thank Julene M
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Julene M, Many thanks for sharing your feedback following your stay with us recently. I do sincerely apologise for the issues your found upon arrival to your room and thank you for bringing them to our attention. Particularly the issue with the smoke alarm is concerning and our Housekeeping team have been briefed on the importance on checking to...

Reviewed 1 week ago via mobile

After spending the last few weeks travelling around Airlie beach, port Douglas and then arriving in cairns we thought we had saved the best till last. We were wrong. Shangri-la was the most expensive hotel we booked and it was definitely the most disappointing. The decor in the room seemed old and outdated. The bathroom decor was worse. There was...

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Helpful?
Thank Samantha H
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Samantha H, Thank you for taking the time to share your feedback with us although I am disappointed that we did not meet your expectations. Particularly I really appreciate your feedback on our ‘North To Go’ concept. We are still in the process of fine tuning the concept and will continue to adapt and tweak until we feel it...

Reviewed 1 week ago

My partner and I stayed here to celebrate buying a house and it was so worth it! Absolutely amazing! Definitely the nicest room I stayed in so far (Cairns) The horizon club offers were awesome, the food & drinks at 5pm are great. Very nice and quiet pool area & beautiful cocktails. Definitely will be back!

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Helpful?
Thank Luisa W
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Luisa W, Congratulations on the purchase of your house! I am delighted to read you enjoyed your stay with us as you celebrated and we hope that we will be seeing you back again soon. Best Regards, Nic

Sydney
Reviewed 1 week ago

We stayed for 8 nights. All of the staff were friendly, helpful and efficient -- we could not have asked for more. The hotel amenities are excellent --- the pool, gardens, foyer, no waiting for lifts -- and the location is great. We had a Superior Sea View Room with two queen beds. Plenty of space plus a small balcony....

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Helpful?
Thank b d
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear b d, Thank you for your wonderful review and I am delighted you had an enjoyable stay with us. We look forward to welcoming you back when you are next visiting Cairns. Best Regards, Nic

Belo Horizonte, MG
Reviewed 2 weeks ago

Stayed here on our honeymoon and LOVED it! Great views of the water, comfortable bed, great facilities, decent wifi, regular & faultless cleaning, good tips from staff (who are very friendly) on things to see & do. No complaints and definitely happy!

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Helpful?
Thank Ryan S
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Ryan S, Thank you for choosing to stay at Shangri-La whilst celebrating your Honeymoon. I am so pleased to read you had a memorable time and we hope that we will see you back again sometime soon. Best Regards, Nic

Sydney, Australia
Reviewed 2 weeks ago

Stayed at the Shangri-La Cairns in May 2017 for an extended period. As a regular visitor to this Hotel I have always been more than impressed by the facilities, location & most importantly the total professionalism of all the Staff. On this my most recent visit the bar has been raised yet again !!! I highly recommend this Hotel to...

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Helpful?
Thank activetraveller7
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear activetraveller7, Thank you for a fantastic review and I am so pleased to read you had a great stay! I really appreciate you taking the time to make a special mention of Min, Holly, Camille, Ellen and Charlene. They are all valuable members of our team who go above and beyond to ensure our guests have a most memorable...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $179 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Hotwire, Expedia, Priceline, Orbitz, Agoda, Cheap Tickets, TripOnline SA, Cancelon, HotelQuickly and Hotel.de so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri-La Hotel, The Marina, Cairns Queensland
Hotel Style:
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
33 questions
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Chevy Chase, Maryland
over a year ago
Langley City, Canada
2 months ago

See all questions (33)

Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the bay are great.”
JuleneM, 19 May 2017 | Read review
“Definitely get the Executive Marina View Room - most amazing views. We stayed in room 26”
107laraw, 16 May 2017 | Read review
“Pay the extra for a Horizon Club Room”
activetraveller7, 12 May 2017 | Read review
“View of the Marina or Esplanade”
Rafdu, 10 May 2017 | Read review
“Rooms with harbor view are the best”
reeti35, 2 May 2017 | Read review
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Prices are for 1 room, 2 adults
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