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Shangri-La Hotel, The Marina, Cairns

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#9 of 65 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel, The Marina, Cairns
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2,386 Reviews from our TripAdvisor Community

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Showing 2,141: English reviews
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Brisbane, Australia
Reviewed yesterday NEW

The Horizon Club was appalling with poor choice of drinks and ordinary food offerings. No atmosphere and almost like an airport lounge at best. The furniture at the pool did not allow recline - most pieces broken.

Review collected in partnership with shangri-la.com
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Helpful?
Thank JGM157
Reviewed 2 days ago NEW

We stayed at the shangri-la for two nights during our brief stay in cairns. The hotel Ian in a fantastic location right next to and overlooking the pier. We got a brilliant rate for the room on booking.com The room was a decent size and clean, didn't see any creepy crawlies! Huge pool which is open til late. The continental...

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Helpful?
Thank konichiwa7
Malaga, Spain
Reviewed 2 days ago NEWvia mobile

Probably the best location in Cairns right on the marina and central for everything Cairns has to offer the tourist. It is a large and somewhat anonymous hotel, efficient check in, a nice room with small balcony overlooking the park and the ocean but it all felt a little dated. Good pool area to swim and relax, the breakfast was...

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Helpful?
Thank Philip W
Darwin, Australia
Reviewed 6 days ago NEW

In the heart of Cairns, this property is very comfortable and the staff are friendly. Great choice of restaurants in close proximity, lovely pool area and close to CBD. Would definitely stay again. Good parking facilities undercover which you pay extra for but it's worth the convenience.

Review collected in partnership with shangri-la.com
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Helpful?
Thank JanYoung2512
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear JanYoung2512, Thank you for your lovely review and I am pleased to know you enjoyed your time with us here at Shangri-La. We look forward to our next opportunity to delight when you are again visiting Cairns. Best Regards, Nic

tasmania
Reviewed 1 week ago NEW

Enjoyed our stay here. Our large 1 bedroom marina view suite was clean and comfortable with excellent furnishings. A huge wrap around balcony encompassed the suite with beautiful views of the marina. The reception staff were first class, very friendly and helpful. Buffet breakfast was included, also pre dinner drinks and canapes. Location was excellent, only short walk to shops....

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Helpful?
Thank taskatarina
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear taskatarina, Thank you so much for your great review. I am pleased to know you had an enjoyable stay with us and we look forward to welcoming you back again sometime soon. Best Regards, Nic

Melbourne, Australia
Reviewed 1 week ago NEW

En-route to Lizard Island we stayed in Cairns for two days and chose the Shangri-La Hotel for its great location on the waterfront and easy walking distance to great shopping, restaurants and cool sea breezes. Check in very seamless and profession friendly staff, our room No 32, (recently renovated) overlooked the Marina and from our sun splashed balcony we enjoyed...

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Helpful?
Thank dougiependergast
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear dougiependergast, I really appreciate you taking the time to write about your recent stay with us here at Shangri-La so thank you for sharing. I am delighted to read you enjoyed your time with us and in particular, your Horizon Club experience. We look forward to our next opportunity to welcome you back when you are next headed to...

Freiburg
Reviewed 1 week ago NEWvia mobile

We had a marvelous stay at the Shangri-La Hotel. Very friendly staff and management. When booking this hotel be aware that there are some newly renovated rooms and some older ones. The view from the rooms are great. The pool area is nice for relaxation and leasure-time. The breakfast is served next to the harbor. Make sure to come early...

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Helpful?
Thank Sebastian B
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Sebastian B, Thank you for taking the time to review your stay with us recently and I am pleased to read you had a great time with us here at Shangri-La. We look forward to our next opportunity to delight when you are next in Cairns. Best Regards, Nic

Pendleton, Indiana
Reviewed 1 week ago via mobile

This place is perfect for visiting the rainforest & reef. Walks along the water, shopping, restaurants, beautiful gardens in the center of the hotel, great pool, clean, beautiful views of the water and friendly staff. I can't say enough about this place. I ordered room service because I was do tired one evening. The food was great and they were...

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Helpful?
Thank Sanitysation
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Sanitysation, I relaly appreciate you taking the time to share you wonderful comments following your stay with us. I am pleased to read you had a great experience here at Shangri-La and we look forward to welcomgin you back again soon. Best Regards, Nic

Melbourne, Australia
Reviewed 1 week ago

Wes stayed for a week here in room 1047 i have nothing bad to say about this trip or the Shangri-La everything was 100% Defenitly recommend staying there.. the pool was amazing even with kids they where not roudy it was luxery at a great price

Review collected in partnership with shangri-la.com
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Helpful?
Thank mrsboots81
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear mrsboots81, Thank you for your wonderful review and I am pleased to read you had a most enjoyable week with us here at Shangri-La. We look forward to seeing you back again very soon. Best Regards, Nic

North Yorkshire, United Kingdom
Reviewed 1 week ago

+Upon arrival we were asked if we wished to upgrade which we decided to do - and ended up in a Marina view Horizon club room which was absolutely worth it! The view was amazing, the room beautifully appointed and decorated and a very large bathroom with separate walk in shower, huge bath tub etc, and a very large, furnished...

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Helpful?
Thank YorkshireCruisers
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear YorkshireCruisers, I really appreciate your wonderful review and thank you for taking the time to share your experience here at Shangri-La with others. Many thanks also for your lovely comments about Katrina, Holly and the Concierge who took great care of you. We look forward to our next opportunity to delight when you are next visiting our beautiful region....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $202 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri-La Hotel, The Marina, Cairns Queensland
Hotel Style:
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
32 questions
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Chevy Chase, Maryland
over a year ago
Langley City, Canada
16 days ago
Melbourne, Australia
2 months ago

See all questions (32)

Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay a little extra for the Horizon Club.”
  • Cairns Marina.
 of 5 bubbles dougiependergast, 22 Mar 2017 | Read review
“Choose Horizon Club rooms with marina view”
 of 5 bubbles YorkshireCruisers, 19 Mar 2017 | Read review
“Marina view and sea view rooms are identical. Marnia view rooms are far from the lifts you have to walk a lot & its a big hotel.”
 of 5 bubbles , 16 Mar 2017 | Read review
“Request a Marina view room.....amazing sunrise.”
 of 5 bubbles 21thomasb, 14 Mar 2017 | Read review
“Rooms overlooking the marina are good”
 of 5 bubbles 145terryg, 1 Mar 2017 | Read review
5 of 5