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Shangri-La Hotel, The Marina, Cairns

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#9 of 66 Hotels in Cairns
Certificate of Excellence
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Shangri-La Hotel, The Marina, Cairns
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2,349 Reviews from our TripAdvisor Community

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Showing 2,108: English reviews
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Brockville, Ontario, Canada
Reviewed 2 days ago NEW

This was a very nice hotel. The location was great on the waterfront and beside the Marina and close to excursions to the Great Barrier Reef. The buffet was very good and nice view of marina. Nice walk into Cairns to a lot of shopping and nice restaurants..

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Helpful?
Thank Gary T
Westerham, United Kingdom
Reviewed 2 days ago NEW

We stayed four nights. Room very good; comfortable and clean with a huge bed and with a lovely view. The staff were very helpful, particularly on the one really rainy day we had when they ensured we had umbrellas, towels and a large plastic bag for the long journey ahead of us. Restaurants around the hotel were very good with...

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Helpful?
Thank Maggie D
Chicago, Illinois
Reviewed 3 days ago NEWvia mobile

We had just two days in Cairns and chose this based on location. That part didn't disappoint! Right next to the reef cruise terminal! Great location to and from the Esplanade and Boardwalk too! Very friendly staff. The rooms were a bit tired as were the bathrooms. It was fine for what we needed, but not up to Shangri la...

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Helpful?
Thank BethR64
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear BethR64, Thank you for taking the time to share your feedback regarding your stay with us here at Shangri-La recently though I am disappointed to read that we did not meet your expectations. I will follow up with the team regarding your issues with the late checkout and being disturbed and do apologise that you were inconvenienced. As for...

Sydney, Australia
Reviewed 6 days ago NEWvia mobile

Gorgeous rooms. We stayed in the Horizon Club rooms where there is complimentary drinks and nibbles in the Horizon Lounge. Views from our balcony were breathtakingly beautiful. We have had the best time here and we are looking forward to our next stay here.

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Helpful?
Thank maggieandnick
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear maggieandnick, Many thanks for your great review and for taking the time to share your experiences with us here at Shangri-La. We look forward to welcoming you back very soon. Best Regards, Nic

Dallas, Texas
Reviewed 1 week ago NEW

The hotel is in a great central location with wonderful views of the marina, the room was very clean, spacious, the balcony was great, yes the place is outdated and could do with a remodel, but this was made up for with the friendly service

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Helpful?
Thank ginnyrytravelsworld
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear ginnyrytravelsworld, Thank you for your lovely review and I am delighted to read you enjoyed your stay here at Shangri-La. We look forward to welcoming you back when your travels bring you to Cairns again. Best Regards, Nic

Nambucca Heads, Australia
Reviewed 1 week ago

would recommend this hotel to anyone wanting a bit of luxury and great service . if you want to be really pampered book a horizon club room with marina views and enjoy the benefits that come with being on this level of the hotel

Review collected in partnership with shangri-la.com
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Helpful?
Thank jancolj
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Hi jancolj, Thank you for your wonderful review and especially, your personal recommendation to fellow travellers. I am delighted to know you had a most relaxing stay and we hope to welcome you back again soon. Best Regards, Nic

Dubai, United Arab Emirates
Reviewed 1 week ago

The hotel has great views and is located on the Marina. So for any trip that you need to do for Great Barrier Reef this is a great location. The staff is friendly. The first morning we woke up to a terrible noise coming from the pipes next to our room. They weren't able to fix the problem then. It...

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Helpful?
Thank AwanOmer
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear AwanOmer, Thank you for taking the time to review your recent stay with us here at Shangri-La. I do apologise for the issue you encountered during your stay. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I do hope we may have the opportunity to welcome...

Newcastle, Australia
Reviewed 1 week ago

We chose this hotel for our first visit to Cairns because of the views of the Marina and central location. The hotel did not disappoint on this aspect but unfortunately fell very flat on a lot of other aspects. This hotel is in need of a major renovation (apart from the reception/atrium area which has been renovated and looks great)...

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Helpful?
Thank Debbie N
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Debbie N, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I will most certainly be following up...

Newcastle, Australia
Reviewed 1 week ago

We spent 4 nights here and the service was very good. The staff in the club room went well above what they needed to do and made you feel very welcome. We ate breakfast in the North Bar & kitchen every morning and the food was great. Will stay again next time I visit Cairns

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Helpful?
Thank EricTheRed16
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear EricTheRed16, Thank you for taking the time to share your recent experience with us here at Shangri-La. I am pleased to know you had a great stay and we hope to see you back again soon. Best Regards, Nic

New York City, New York
Reviewed 1 week ago

My husband and I stayed here for a couple of nights on our honeymoon and it was great. Beautiful view, very clean, friendly and helpful staff, and they even had a surprise waiting for us in our room since it was our honeymoon. The grounds were great and it was short walk to a lot of places. Would definitely stay...

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Helpful?
Thank Kaisha D
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Kaisha D, Thank you for your wonderful review and I am pleased to know you had a most enjoyable stay here at Shangri-La as part of your Honeymoon. I hope we will have the opportunity to welcome you back when you are next visiting our beautiful region. Best Regards, Nic

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $194 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Booking.com, Orbitz, Cheap Tickets, Agoda, Priceline and Jetsetter so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri-La Hotel, The Marina, Cairns Queensland
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
28 questions
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Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at higher level on Marina side have a great view and a balcony with table and chairs.”
 of 5 bubbles GaryT678, 26 Feb 2017 | Read review
“Most rooms have a good view but, if you don't like a very long walk down corridors, ask for one near lifts.”
 of 5 bubbles 27maggied, 26 Feb 2017 | Read review
“Go for a bay view room”
 of 5 bubbles 646kaishad, 16 Feb 2017 | Read review
“Go for the horizon club.”
 of 5 bubbles 544karengreaves, 13 Feb 2017 | Read review
“evidently only half the hotel has been renovated, the other half not - Ask for the latest ;)”
  • my child can stain and paint better than this. Stains and paint all over the bathroom mirror #10
  • poor maintenance/rooms neglected. If I was corporate Shangri-LA, I would drop this venue urgentl
  • heavy mold in bathroom and not maintened properly
  • hotel is not looked after. Everything in very poor shape. But the staff is happy and they are ni
  • more paint or stain all over mirrors dripping down the mirror in multiple locations
 of 5 bubbles J649OQlisas, 12 Feb 2017 | Read review
5 of 5