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Shangri-La Hotel, The Marina, Cairns

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Pierpoint Rd, Cairns, Queensland 4870 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 21/07/21
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Traveller (1608)
Room & Suite (851)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel, The Marina, Cairns
Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 67 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
Experience the warmth of our genuine Australian hospitality at the Shangri-La Hotel, The Marina, Cairns. Prominently situated on the marina, providing guests with both a direct gateway to the reef, tours and attractions and the perfect Cairns getaway. Whether taking a refreshing swim in our private pool, surrounding yourself with the gentle lapping of waves against the boats; taking in the breathtaking views of the marina and mountains or savouring the taste of the contemporary Australian table at The Backyard Restaurant & Bar, the Shangri-La Hotel, The Marina, Cairns, is guaranteed to stimulate all your senses Spurred by the verve down at the marina, you decide to take a slow stroll to watch the world go by. Before you know it, the sun begins its descent and hunger grow. Thrilled by the prospect of waterfront dining at the popular pier, you stroll along the boardwalk as you select where to dine. Back in the comfort of your room, your gaze soaks in the luscious duvets and goose down pillows on the bed. Knowing how much you’re going to need the rest tonight, you succumb to its warm embrace. Deep sleep in lush comforts, you awaken in Shangri-La Hotel, The Marina, Cairns, a world beyond imagination. 255 rooms; 3 restaurants & bars 3 restaurants & bars Shangri-La Cares: Our commitment to your well-being in our care
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Room & Suite (851)851
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids pool
Highchairs available
Car hire
Paid public parking on-site
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Park View
Languages Spoken
English, French, Arabic, Chinese and 11 more
Hotel links
Special Offer:Book Direct and Save
3,184Reviews55Q+A100Room tips
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Popular mentions
Ramin M wrote a review 9 Apr
1 contribution
We spend a week in the hotel and would like to to you from all of the staff especially ( peal ) who arranging a good table with perfect view , all of them have a difficult job , to follow all the safety protocol and be helpful and kind . We are leaving Cairns with nice memories .
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Date of stay: April 2021Trip type: Travelled with family
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holiday_time4us wrote a review 6 Apr
Melbourne, Australia100 contributions1 helpful vote
We had a one night stay just before Easter and we thoroughly enjoyed it. Had a lovely view of the Inlet which was nice watching everything. Room was spacious and the bed was very comfortable. I hurt my toe walking along the esplanade and housekeeping were quick to bring up some ice for me. Breakfast was lovely plenty to choose from, just a bit of getting used to in Covid times with the queues but that’s the world we live in at the moment. No big deal. Staff were attentive. Check out was seamless and the porters were extremely helpful. Pool area was nice. Would happily stay again.
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Date of stay: April 2021Trip type: Travelled as a couple
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Kaye888 wrote a review 6 Apr
Sydney, Australia266 contributions52 helpful votes
+1
We stayed in room 17 from Thursday prior to Easter and checked out on Easter Monday. We booked the Horizon Club Floor which included daily drinks from 5pm to 7pm with Canapés, free non alcoholic mini bar replaced every day and 1 item of clothing each ironed during the stay. The pictures of the room looked great. The bathroom was fabulous, the bedroom was tired to say the least. The settee was very dirty and damaged around the base at the corner. The rug under the coffee table had multiple stains. The outdoor furniture needs sanding back and restaining as it is all marked. The photos on line showed striped cushions on both seats but we were only given 3 small cushions for both seats. The view was excellent and we loved watching the boats coming and going. On arrival there were no porters and we had to take our own luggage to our room. The mini bar had not been placed in the room so at lunch time when we arrived in 30 degree heat there was nothing cool to drink. Housekeeping knocked on the door to check the room, when we asked about the mini bar, the response was "call reception and they will arrange it for you". Not the response we expected from a 5 star hotel. We received 3 green apples on a plate, when you lifted the apples they were sitting in a brown liquid, consequently we threw them out. Housekeeping never took that plate away so eventually we left if outside the door. Housekeeping never clears away the half empty water bottles. Our rooms were never serviced until at least 3pm and sometimes after 4pm when I called to ask about service. Ice buckets were never taken away by housekeeping and we had to leave them outside the door, our writing pad was never replaced and the lead pencil was blunt, they can't afford a pen. Breakfast was a shambles each morning, there was never enough wait staff to clear your table so the best you could do was clear it yourself. One morning the waitstaff came to our table twice and just walked away and left our dirty plates there. The best thing was the egg station as it was the only cooked food that was hot. The Bain Marie was less than luke warm, you had to ask for your toast to be cooked twice because the machine was turned down so low. The coffee was watery so we ordered at additional expense $5.50 per cup the barista coffee which was luke warm with no creme on top. On Saturday at 9.30am they ran out of crossaints so we got the last 2 danish pastries, not sure what they planned to do when breakfast went till 10.30am? I could see the senior management team working really hard but they need to train their employees. Everyone is so nice and the best part were the afternoon drinks which were very relaxing by the water, we are so glad they closed down the Horizon Longe upstairs as it looks like a really ugly room when you walk past it. This is certainly not acceptable for AUD$421 per night. The location was fantastic and so were the views.
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Date of stay: April 2021
Rooms
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Service
1 Helpful vote
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Response from SLMC Marketing, Owner at Shangri-La Hotel, The Marina, Cairns
Responded 5 days ago
Dear Kaye888, Thank you for taking the time to share those insights from your recent stay with us. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our services. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short, but I will share your comments with the team and establish new procedures to ensure we are meeting expectations. Sincerely, Best Regards, Ross Miles-Cadman General Manager
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Suzanne K wrote a review 5 Apr
Brisbane, Australia257 contributions155 helpful votes
We stayed here twice during our holiday up north; on the way to Palm Cover & on the way home. Both stays were excellent. This is a lovely hotel in a great location; close to restaurants & perfect for a walk along the water in the morning & evening. We didn't use the pool but the gardens on that level were lovely & gave a great feel to the hotel. With all the service & amenities we know to expect from a Shangri-La hotel, we were very happy with our stays & would return if we were up this way again in the future.
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Date of stay: March 2021
Value
Cleanliness
Service
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Response from SLMC Marketing, Owner at Shangri-La Hotel, The Marina, Cairns
Responded 5 days ago
Dear Suzanne K, Thank you for taking the time to share those words about your recent stay with us. We were chuffed to read your review and glad you had a chance to enjoy the wonderful gardens and make the most of our location in the heart of the Tropical North Queensland capital. We look forward to seeing you again soon. Best Regards, Ross Miles-Cadman General Manager
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Shai P wrote a review 3 Apr
14 contributions4 helpful votes
Hotel staff is really good. Hotel is located in great location within walking distance of bars and restaurants and Hotel is nice and clean. We got a free upgrade on request which was nice. Rooms bathroom are nice and clean and of the standard of hotel like this. Bed were nice and comfy overall was nice and relaxing stay and service was really good. Would definitely come back
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Date of stay: April 2021Trip type: Travelled with family
1 Helpful vote
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Response from SLMC Marketing, Owner at Shangri-La Hotel, The Marina, Cairns
Responded 5 days ago
Dear Shaip81, Thank you for taking the time to share those words about your recent stay at Shangri-La Hotel, The Marina, Cairns. We were chuffed to read the rooms lived up to your expectations - we have elevated our cleaning procedures even higher in the wake of the pandemic - and that you were able to make the most of our location in the heart of the Tropical North Queensland capital. We hope to see you again soon and look forward to welcoming you back to the hotel. Best Regards, Ross Miles-Cadman General Manager
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PRICE RANGE
USD 123 - USD 191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la hotel, the marina, cairns hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
255
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Frequently Asked Questions about Shangri-La Hotel, The Marina, Cairns
Which popular attractions are close to Shangri-La Hotel, The Marina, Cairns?
Nearby attractions include Cairns Esplanade Lagoon (0.3 km), Esplanade Boardwalk (0.4 km), and Michaelmas Cay (0.4 km).
What are some of the property amenities at Shangri-La Hotel, The Marina, Cairns?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Hotel, The Marina, Cairns?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel, The Marina, Cairns?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Hotel, The Marina, Cairns?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Shangri-La Hotel, The Marina, Cairns?
Conveniently located restaurants include Piato, Tha Fish, and Vitalia's Italian Restaurant.
Are there opportunities to exercise at Shangri-La Hotel, The Marina, Cairns?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Shangri-La Hotel, The Marina, Cairns located near the city centre?
Yes, it is 0.8 km away from the centre of Cairns.
Are any cleaning services offered at Shangri-La Hotel, The Marina, Cairns?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel, The Marina, Cairns offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Hotel, The Marina, Cairns?
The staff speaks multiple languages, including English, French, German, Italian, Chinese, Portuguese, and Hindi.